I was served quickly Monday around 11am. My drink didn't taste good so they allowed me to modify at the window as I was the only person in line. I plan to try a new flavor soon read more

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dear dunkin! please when i drive up to the drive thru to get my order dont give me the hand held credit card reader and ask me to leave a tip !!!!! this is ridiculous you have a tip jar out side ! please just take my card and give me my order ! do now we tip the drive thur!!!! not professional and so tacky!!! please just go back to way it was !!! this makes me so angry every time !!! please stop this is beyond madness ! read more

Great food and drink Great customer service and smiling faces Comfortable seats and nice music playing. read more

Highly recommend services was great coffee & donuts was awesome the place very clean food was fresh. If your in the area stop by & grab some treats & coffee read more

Dunkin' - Donuts Near Me - Clayton, North Carolina

If we could give you 0 stars we would! $3 medium drinks after 1pm. It is more like $3 for a cup of milk after 1pm Asked for a Iced Thai Latte and Iced Matcha Latte. The Iced Matcha Latte was made by blending milk with a bit of Matcha and the Thai Iced Latte was basically mik with 2 pumps of syrup. I asked the boy ( white with dark hair who was acting like he was doing us a favour) if he can put more Matcha in my drink. He went ahead and sprinkled some on top, and handed me the cup back without the lid. When I asked for a lid, he took the used lid and slide it over the counter to me. Boy if you do not want to serve drinks and Donuts, get another job pls. We are doing you a favour as you are taking our money for goods and services. and do not provide it. And then you get paid from the money we paid you.. And we were the only customers there from when we arrived till we left. Time to find a restaurant who wants to serve what we paid for. read more

Dunkin' - Iced Matcha Latte after I asked for more Matcha.. - Donuts Near Me - Clayton, North Carolina

Place is disgusting.The harsh browns were cold and forgot the donuts as we waited 5 mins for our food if you were already gonna give it to us cold. Unprofessional two employees flirting at the window holding hands and touching on each other. I would have mentioned names but there were no name tags. The girl was in a Chucky costume. Never come in back! First and last time you will see me there read more

Dunkin' - they ran out of sourdough so got the bagel. Feels like it was warmed up or fresh. - Donuts Near Me - Clayton, North Carolina

Worst mac ever! Cup was only 3/4 full and tasted awful. Have had this drink before and enjoyed it

I asked for ONE SCOOP!! Is it really that hard to give ONE SCOOP of ice cream!!! I took photo evidence and it was the saddest thing I've ever seen in my entirety of living on planet earth!!!! And the service was shit. read more

Dunkin' - Donuts Near Me - Clayton, North Carolina

I received an email from Dunkin DD Perks which was basically a lie. It stated I can receive a free coffee with any purchase. I informed the drive thru of this but was charged when I went to the window. I showed them my email and they stated can't use it. The promotion is only through an application that I do not have. I pulled up my DD Perks account online and was still not able to use the promotion. I was informed DD requires you to use thr application in order to get thr promotion. I get an email and can pull up the promotion online but it will not be honored unless you have an application. Everyone doesn't have an application for every establishment. I know I have used promotions before without out. Needless to say I will not be returning. read more

Wrong order, rude staff, stale donuts. Update: got a call back from their office and they made it right. Staff was helpful when I returned and they went above and beyond in making things right. read more

The problem here is that the staff is overwhelmed by stupid coffee orders. 3 employees cannot keep up with the multiple drink orders coming in from walk in's, mobile and drive thru customers. I wish I could just buy donuts and not deal with the coffee side because Starbucks is down the road and I am here for donuts. All these people are waiting for drinks and the staff just can't keep up. read more

Dunkin' - customers in a dunkin donuts shop - Donuts Near Me - Clayton, North Carolina

I went to Dunkin this morning and ordered a sourdough breakfast sandwich. When I bit into the sandwich it was still frozen in the middle. I took it back and asked for something else in exchange for the frozen sandwich. The manager, John, stood there and said nothing while a young lady at the window tried to help. She offered to give me 6 doughnuts in exchange. Then a young lady, Alicia, walked up and looking away from me as she handed me the box sarcastically said, "have a blessed day". She did not intend to "bless" me she was being rude. Again the manager seemed clueless. I said something about it and he just said, "she just said to have a blessed day." I have never had such poor service nor have I been made to feel like it was my fault for returning a frozen sandwich. Not only was the food awful the service was reprehensible. If you are the owner of this establishment you should take a long, hard look at both the quality of your food as well as the quality of your employees. read more

The service is so slow in the mornings. When you get to the window you almost always have to repeat your order and something ALWAYS is forgotten. The food normally is cold and overall just a bad experience every time. read more

The service was great but we got multiple donuts and they were so old tasting! All of them. Such a shame

Incompetence takes on a new form at this Dunkin location. After waiting around 6 minutes for someone to take my order *INSIDE* with no one in front of me, the woman at the register gets my order wrong, doesn't give me the receipt, and ends up charging me for 2 bacon, egg & cheese sandwiches, instead of the 2 for $5 bacon, egg & cheese croissants that I asked for. Then, we waited around 10 minutes for our food. Nothing complicated. A wake up wrap, bagel with cream cheese & those sandwiches. There were probably 7 different staff members sitting around, doing what, I have no clue. I wonder if things would have been faster if we'd done the drive-thru, but I would guess no. The staff are lazy and don't even care. I'll just drive the extra 5 minutes to Starbucks next time. read more

How about the employees parking on the far side of the lot, instead of right up front? Every time I come here, I see the same set of cars taking up the front spaces, which includes a black Dodge Dart. Seriously? How about saving those spots, guys? There's no one inside when I arrive, so I know it's not customers. That's just lazy and rude. As for this Dunkin', it's hit or miss. I use the phone app, because I got tired of waiting in line forever. I won't touch the food; it's just not good, and tastes like previously-frozen microwaved stuff. The coffee is bearable, but my order's been messed up far too many times. And the employees act like they'd rather be anywhere but where they are. Wish there was another Dunkin' nearby, but we're stuck with this poorly-managed hot mess. read more

If I could I would give negative stars!!! The donuts were stale seriously like day old donuts you get from Walmart "reduced for quick sale" . And for the price you charge for stale donuts ridiculous. read more

Always fresh and soft! staff is always so nice and they know my pup by name they welcome him with Hi , Marshall here your pup cup! Even around town they say hello to me! read more

This location off 70 in Clayton NEVER!!! NEVER!!! keep munchkins available NEVER!! How in the world can you be out of munchkins at noon when the store is open to 9pm??? and have no intentions of making more? How can you be "Dunkin Doughnuts and not have any type of doughnuts available before noon??? I hate this location. Staff is clearly lazy! read more

Well we only have this DD in Clayton so not much else to choose from. But half the time they get your coffee wrong and this is their new dunkin bowl. What a joke. It's like 3 bites and not even half full. Don't waste your money on it. When they do get your coffee right it is good and the donuts aren't bad but awful awful slow service. read more

Dunkin' - Dunkin bowl? - Donuts Near Me - Clayton, North Carolina

Thank you Dunkin' for the fast friendly and accurate order!!! The pup cups were an extra special touch our babies enjoyed them !! We will definitely be back. read more

a couple of minutes ago I order just a basic bacon egg and cheese bagel and I get home to eat my breakfast and what do I find? a small black hair in the middle of my bagel. absolutely disgustin. read more

Dunkin' - A black hair on my sandwich - Donuts Near Me - Clayton, North Carolina

I have had nothing but pleasant experiences at this Dunkin. The staff is friendly and the woman who takes our order in the drive thru is beyond delightful. Our orders are always correct and delicious too! They brighten my mornings! read more

The employees are so lazy, I have made multiple visits & they either never have my order ready when I order on the app or they take forever to make a simple coffee & sandwich. On one occasion they put like 4 ice cubes in my ICED COFFEE :( read more

It's fantastic if you like your coffee inconsistent or wrong and breakfast sandwiches that aren't cooked. I don't think they know to toast English muffins that go on sandwiches. If you use the app to save time, you may not have to wait for your order one time out of four. I have yet to go to a Dunkin Donuts in NC that was worth a damn. ETA-7-31-18 This place continues to be the worst. Frozen breakfast sandwiches. They can't even complete orders that are printed out on paper for them. I ordered on the app last week, 15 minutes prior to arriving, I got there and the order was incomplete. I mean, it's spelled out for them. There is no help for this place. read more

Went to get the maple sugar bacon croissant and they claimed to be out of them even though i got the maple sugar snackin bacon. Hash browns were broken into pi read more

Dunkin' - Hash Browns - Donuts Near Me - Clayton, North Carolina

The absolute worst and slowest Dunkin/Baskin you could possibly visit. Have been waiting in the drive through for over 20 minutes and asked to pull forward for 1 scoop of ice cream and a shake. never again! read more

Well, until today I had never had a three strikes visit. I ordered a large hot sugar free French vanilla coffee with two shots of cream. It's my normal order. I even ordered a donut today, and it actually came out after the drink. What was even more impressive was the fact that when I drank the drink, I found out that it was a hot chocolate. There was actually no caffeine in this drink. Then I took a look at the order label on the side of the cup and I saw that the order that it was supposed to be was a frozen Dunkaccino, but this was definitely hot. So these guys, not only got my order wrong, they gave my order to someone else, they gave me someone else's order to me and they got the order wrong. Three strikes, you're out! read more

Two stars is more than generous for this place. The employees here need their hearing and manners to be put in check. There is no reason I should sit in a drive thru for literally 6 minutes, with four cars behind me, and have no answer. No one came to take my order, and when I leave I see two employees just standing there talking. More thought needs to be put into these employees they are hiring because they have no clue how to properly take an order let alone do their damn job. Love the ice cream though :) read more

So today on March 22, 2020. I went through the drive-thru to order an iced caramel latte and it tasted very bitter and I seen expresso grounds floating all around my drink ughh gross. I work for DD for 7 years and I would never make someone coffee like that. Need to teach ur staff not to be in a hurry and teach them the right way to make coffee. So disappointed at this Dunkin. read more

Dunkin' - Expresso grounds - Donuts Near Me - Clayton, North Carolina

The employees here clearly just do not care. I've visited countless times, majority of which NOT during a busy time and with either no or few other customers at the same time. The employees consistently get my order wrong, sometimes multiple parts of my order wrong. If this was an isolated incident I wouldn't care, but it's clear that either management is incompetent and does not set any sort of standards for their employees or they do not care. You're better off going to Starbucks, Boulevard, or Hwy 42 cafe to get better coffee and breakfast items. read more

I only come on the afternoon and they are so nice! Fast line and I never have a problem at this location.

staff is so nice. coffee is always a 10/10. drive thru is quick. never mess up my order. much love for the clayton dunkin

The sign on their door and also the website says on Saturdays they open at 5 AM. I tried to stop to get some donuts to bring to work and the front doors are locked at 5:49 AM? Perhaps you should update your opening times... read more

As a paying loyal customer of Dunkin Donuts I am beyond frustrated at the way these employees treated me. I don't know where it stems from but the lousiness of the staff reflects on the quality of their manager. So here's what happened. I place an order in your drive-thru, knowingly I go up to the window with the certainty that my order was placed incorrectly because your employees for whatever reason feel like rushing through every order. I personally do not like being rushed especially when it comes to ordering food. At the window, I was handed one coffee, so I then proceeded to tell her that I had ordered two. Simultaneously I was speaking to my wife expressing my frustration with my order because it is not the first time that it happens at this very establishment. The employee then proceeds to close the windows, turn around and start talking to the rest of the staff about me, when the lousy manager then comes up to the window in an accusatory fashion decides to press me asking me "Did you just curse out my employee?". I then tell her that I was on the phone with my wife and that my conversation was with my wife and not with the employee. I then proceed to tell her that it happens all the time here and she followed with "Ok, so then don't come back here anymore". What kind of lousy managers are you guys hiring at these locations. This is unacceptable to say the least, when the one paying is me. But wait, it doesn't end here. I go back around the drive thru because I was extremely bothered by this remark she made, I pull up to the window again with my notepad at hand and I asked for the store number and employees names including hers (the manager). She blatantly refused to give me that information, and now we're here. I don't know what can be done about this but something has to happen. They should be thankful that I expect nothing less than a1 service from Dunkin as it is one of the best coffee and breakfast franchises. read more

OK, I'm a Yankee and love Dunkin Donuts coffee! However, this location is about the worse one I've visited. I've been three times in the past couple of weeks and the service has been awful. On each occasion, the line has stretched nearly to the door and there was only one clerk assisting customers. The other four folks appeared to be aimlessly wandering around behind the counter doing who knows what... Oh yeah, I've tried the drive through as well and isn't far from a parking lot. Skip this location and try the one in Selma. read more

So i am a door dasher and a customer. i won't be goin back for either. I was just there and had to go threw the drive thru for door dash wich i have been doin all week due to an injury and cant walk but normally go in for dd orders, the girl was very rude saying i have to come inside so i drive up to the window she says you have to come inside i explained to her that yes i know this but cant due to my injury and have been goin threw drive thru and she huffed and rolled her eyes and got the order wich was on the counter and ready like what was the big deal. Im so sick of the rude ass workers there. Never again and i will be passing it on to others read more

This place is a joke. The staff here seems to think their job is to get orders wrong and treat customers like absolute dirt. Too bad for them, since they need a much better rating online in order to be allowed to have a tip jar. it doesn't seem like they will ever have one at this rate, so, their loss. I'm just sorry I wasted my time coming here. Worst Dunkin in the area by far, don't waste your time coming here. You'll only leave disappointed and/or angry. read more

I am updating this review because things seem to be better. First of all I use the app to order - which means they have 7-10 mins to get my order ready and that almost always seems to give them enough time. Plus - they are either under new management or the old management read a book on customer service. There are more people behind the counter and it seems better. But I don't really know - if I can't order using the app I just don't go - I just can't face one more disappointment in my life. ************** I don't know about this store. First of all the drive thru should be avoided - because they will screw up an order in a heartbeat and if you have to go inside anyway to fix it just go inside anyway. During the weekday rush (at least recently) they have been mildly under-staffed but seem to be trying. Having said that, from my experience standing there waiting for a sandwich, the bottleneck is clearly sandwich making, so another person working that station would do wonders for their drive thru wait time. Out of rush hour - it's a comedy of errors. At first glance they seem to have the right number of people, but since none of them have a clue it doesn't work out so well. Apparently nobody went over drive thru 101 - because every car that pulls up to the window is a total surprise, despite them having taken the order 2 mins ago. Of course given what a shock the car is the order must be confirmed and THEN they can start fulfilling the order. I don't think it's malicious, they are just really bad at retail. read more

I like this dunkin a lot, they have a very accompodating staff and the coffee that i had was made perfectly, no complaints at all, highly recommend read more