this is the third time out of the many i have gone to dunkin in the past month and a half that has had a signature latte with zero shots of espresso in it. it's sugary flavored milk, and it's ridiculous to pay 5-6$ for a coffee without its purpose of caffeine. they're negligent and you can tell they don't like their job, the customer service is terrible and if anyone else's experience is the same, they're going to lose significant business. (also i just left there 10 minutes ago, the man handed me a straw that was dented with the wrapper half off of it, saw it, and did it anyway and i had to ask for a new one, along with my non coffee "coffee".) i never leave reviews and i hate being rude, but it's ridiculous because it's happened several times and they're clearly not going to change. read more

Dunkin' - milk and sugar - Donuts Near Me - Chattanooga, Tennessee

Drive-through is covered, which is great. And the staff is very friendly. I'm very happy with this location.

I get what I deserved. You guys low rating warned me but I didn't listen. I thought you can't please everyone. You better believe I will live by Yelp's ratings. Food, service and ambiance AWFUL. DONUTS were stale. The person taking our order gave me his preference of donuts. You could tell he was annoyed at the beginning of my order. I received one donut out of 12 I actually ordered. Then, I ordered breakfast sandwiches which all were awful. Family complained. Do these people understand our money keeps the business opened? Do these people know our money provided them a paycheck. Do these people know these paychecks help them survive put a roof over their heads, food on the table, keep utilities on, and clothes on their backs. Leave your attitudes at home and learn RETURN CUSTOMERS keep you employed. Good service creates RETURN CUSTOMERS. Tell you what find a job where your bad awful service fit best. It certainly not in Food Services. read more

I visit this location every day to get coffee for my wife. If not for the fact that it's seven minutes from my home I would go to another location because of the lack of customer hospitality! read more

Ordered two breakfest croissants, a bacon egg and cheese bagle and hash rounds. The manager "Derrick I think" was totally unprofessional and incompetent. The food was slapped together, eggs old, hash rounds were totally inedible. He acted like we were an inconvenience. The young lady there was very pleasant and tried to be helpful. This was our last time patronizing this store. I now see why they have 2 stars. read more

I got to this Dunkin' about once a week for iced coffee. It usually tastes decent. Today's was weaker than usual and had a slight chemical taste to it and also made my mouth feel weird after having a few sips. Maybe it's just me but don't think I'll be returning. read more

Dunkin' - Black iced coffee from 09/22 - Donuts Near Me - Chattanooga, Tennessee

See all

The drive up window person was very Kurt and rude just because I asked her to wait a minute. Terrible customer service!

Customer service was great from the young lady at the walk up window. Considering how impatient and rude people were people everyone there handled themselves amazingly. It's a grand opening, they're gonna be backed up. Great service! read more

Egregiously bad service. I go a couple times a month and without fail they forget an item every time but the service is too slow to go back and get the issue resolved. Today they forgot my food again and then ignored me in the window for 7 minutes while I waited with the rest of the order already in my car. I did not receive an apology, instead the employee looked at me disgusted that I would dare ask for the donut I paid for. Management needs to get it together, this is the worst dunkin I've ever been to on a consistent basis. read more

I received a stale toasted bagel today inedible!!! I like cream cheese as much as the next person, but I have more cream than bagel. I didn't receive a knife. I got one tiny napkin, so I get to pick between wiping my face or hands. I called and Debbie was rude saying "I don't know how that's possible they just baked em last night". Never going back!!! read more

I actually really enjoy this Dunkin Donuts. The staff he's really friendly and really patient. And the dining room is always clean as well as the bathrooms. I do enjoy their happy hour where you can get any flavor coffee with whipped cream for only $2. Happy hour is from 2 to 6 p.m. and you get a medium iced coffee for $2. read more

Dunkin' - Donuts Near Me - Chattanooga, Tennessee

The drive thru was sooooo slow. It was a Sunday morning, about 10am. They got our order wrong, too, so we had to wait even longer for them to correct it. It isn't really off the highway at all, so I wouldn't recommend it if you are traveling and think it is close. The map shows it as an easy on/off location but it is certainly not. read more

I mostly stop in here to get donuts for customers. Service is always fast and the staff is friendly. If you have not tried the breakfast sandwiches give them a try. They are good !! read more

Dunkin' - a display of donuts in a bakery - Donuts Near Me - Chattanooga, Tennessee

See all

I use the mobile app nearly everyday to get a cup of coffee. I pick it up inside and it's always ready, never a wait. If you use the Dunkin app you can get free coffee when the Preds or UT plays. The drive through looks like it was an old car wash, you'll get stuck in that line, so I try to avoid it. read more

Sooooo very slow. And completely did my order wrong twice. Probably had 8-10 workers and no one inside. Yet, my drive-through order (one latte and 1 coffee) were too much. read more

Today I went to dunkin..... Honestly Charli would be ashamed. They gave me the wrong order! I asked for 3 doughnuts and they were all WRONG! I asked for a strawberry doughnut with sprinkles and they DIDN'T give me sprinkles!! And my chocolate cake doughnuts were also very wrong they were on unflavored dough not cake it was totally disappointing. I don't know what's so hard about getting the order right. Try harder next time. read more

Donuts made from Heaven. Dunkin Donuts are my favorite place to eat a fresh boston creme donut. I always get my donuts, with a medium cup of hot Vanilla Chia. Thanks Rose C, at Dunkin Donuts # 349815 for always making me and my two sons feel welcome. Dunkin Donuts has so many, different kinds of donuts that they just fall from heaven. I love my dunkin donut app, lots for great rewards each day. read more

Bad customer service and dirty inside. Waiting on the counter for 10 minuets while 3 of their employees finish talking... read more

Having previously lived in the Northeast for over 10 years, I've been to a lot of Dunkin' Donuts shops. A lot. And you know what, this location is pretty darn good. I've always gotten exactly what I ordered and quickly. I often meet my mom or sis at this DD (as it's near our errand stops) and the fine folks here even bring our order out to us if we're seated inside. And they've never hesitated to adjust/alter my drinks if requested... like when they continued to add milk to my godson's lukewarm hot chocolate when he swore it was still too hot! good coffee served by good people. read more

With friendly staff and mild coffee, I can see why so many donut eaters and coffee drinkers choose this establishment over others. Bright colors help energize the customers as we wait, and wait. This particular location seems very, very busy and maybe short staffed bc the food prep area was a disaster and the front area dirty. This is why I gave it a three bc such a dirty food prep is a disaster waiting to happen. read more

This place went down hill fast. Slow service. Four drive thru customers received their orders ahead of me. Coffee was burnt.. I poured down the drain. Doughnuts were stale. Uncaring employees and piss poor management. Stay away. read more

Love this place. It's just hit or miss on how long you'll be here. Drive thru wait time can be 20 mins or sometimes it'll be 5. I wouldn't recommend coming to this location if you're in a hurry. read more

Drive thru was dreadfully slow ~20 mins. I've noticed service slipping at this place for the past few months

Love this place. All of the staff are friendly and clean. The coffee is better than anywhere around and way cheaper than Starbucks.

VERY SLOW! We went to the Dunkin Donuts to purchase coffee. It was VERY slow! I only ordered coffee with cream. It is interesting because the drive thru is covered. It appears that this used to be a car wash. read more

When I first started coming to the DD the service was over the top amazing. I was always greeted when I walked in and everyone really seemed to love the job and wanted to be there. Well I don't know what happened. It has changed completely and the service that I have received in the past few weeks has been horrible. I come to this store at different times durning the day with hopes that something will change. It has not. It has gotten to the point that I am just going to start making my coffee at home from now on. read more

These employees are anti-social. They don't greet the customer and their customer service is horrendous! I understand that they are working at a donut shop but, take pride in your job!!! I will be avoiding this location. Donuts and coffee were good but everything else sucked. read more

Arrived sometime in the evening so doughnuts weren't fresh. They were definitely stale. Definitely not my favorite places to go for doughnuts. read more

Didn't get my money's worth... Paid for a medium, but got a small inside the cup...? Disappointing. I should've said something because the cup did not feel full or how it would regularly be when I got a hold of it. For my first time visiting this location & based on these reviews I'm better off taking my business elsewhere. read more

Dunkin' - When I got home had a small size drink instead of what I paid for. - Donuts Near Me - Chattanooga, Tennessee

I stopped by to pick up a dozen donuts for a work meeting on 6/17/15. Later in the day I got an email from my boss asking if I thought I was being funny. Turns out, while eating a maple glazed donut from the box I'd brought, she'd found herself chewing on a fingernail clipping that had been cooked inside the donut. She even sent me a picture of it. I posted on their facebook account about the incident, but never heard anything back. Personal grooming should never be done around food being prepared, and on top of that, aren't they supposed to be wearing gloves when making food items? I am so grossed out, my boss is grossed out, and DD has lost my business. read more

First and last visit. Terrible customer service. Terrible attitude. Hated to interrupt their drive through workflow for dine in service. Perhaps they really don't want dine in guests. After 2nd request we had to clean our own tables. There are only three and we were the only ones there. Everything was pretty much our fault because we didn't know how their system works. Zero help! Perhaps they are better if you drive through. I think I'll just drive by. read more

I visit this location often as it is on my way to and from home. The ladies there are always so nice and attentive. Out of my dozens of trips there never any issues! DD! read more

I dunno how hard it is to give me the right freaking doughnut. Old, cold, and stale. I ordered a sour cream doughnut and was given one filled with blueberries. Didn't see them, took a bite...I'm allergic to berries! read more

As taste goes, this is a fine establishment. However, if you want your order right, its a challenge for them. I often get the same thing, plain bagel toasted with strawberry cream cheese on the side. The last 5 times, only once was the order right. Its either smothered on the bagel, or they've given me plain cream cheese. How hard can this be? read more

I am a long time Dunkin Fan. Their hot chocolate was the best ever. This restaurant used have great hot chocolate but now it's watered down a lot. I asked the woman why and she states the machine is not working. That was months ago. Got a hot chocolate today super watered down. I am very sad that now this place that made the best hot chocolate, is no longer. Now I have to seek hot chocolate elsewhere. Very Saddened, a previous Dunkin Fan read more

After my first visit to Dunkin Donuts I have no intention of ever going back thanks to the staff at this particular location. They were not only extremely rude while taking my order but made me pay for 6 extra donuts that I didn't even want. This being my first time to go to a Dunkin Donuts I wasn't up to speed in their particular lingo and they informed me at the window that I had ordered wrong so it was my own fault that I got the wrong donuts. Management did nothing to try and resolve the problem just informed me that if I wanted the donuts that I had originally thought I had ordered that I would have to pay for them. Horrible experience and the food wasn't even good once we made it home. read more

Cold, stale donuts and rude service is a great recipe for never having repeat customers.

Service was quick however the actual coffee did not taste good. This is my second disappointing time coming to this location and certainly my last. If I pay 5 dollars for a coffee I want it to be at least somewhat good. read more

I love going to this store. The staff is always friendly. I go so often they know what I am going to order. I love the tea and the food is fresh each time. I tried the coffee for the first time two days ago and it was good. People may complain about the service but I Aldo visit Starbucks once a day and I was appalled on how I was treated do I think Dunkin is for me. read more