Wish I had driven to Starbucks. One sip of the coffee here and I burned the inside of my mouth and had to spit it out all over my console of my new vehicle. I currently can not feel most of my tongue. I get it's 24 degrees out but people's mouths are not colder!!! read more

Nothing overly special about this DD store except that it is in a great location. Glad to have a DD close by when visiting family in Swansboro. I don't recall any bad experiences at this store. It is enjoyable to sit outside in the benches and have coffee with the sea breeze on a summer night. read more

I ask for tea refill. girl askes shift leader if they do that. he says to her "if u want". I then refused. as I turned away he says to her "you need to learn how to say no". horrible service. and im telling everyone I can. read more

This is the worst DD I have ever been to. I have never gotten the correct order. The only reason I still go is because it's the closest to where I live. read more

Give yourself time as this is the only Dunkin you'll find close to the Crystal Coast. Fresh donuts await but they'll be picked over if you're not there early! The line when we go in is nearly out the door. Once when we finally made it near the counter, the customer in front of us didn't know what he wanted! The manager asked him to step aside while he decided so we could order which I thought was awesome! He ordered right after us. Don't let the long line deter you!!! Drive thru is slow; we always go in. read more

I'd give zero stars if I could. Cashier was very unprofessional and very very rude. Asked if that " was all we wanted! Not anything else!" Acted we were going to try to leave with the dozen donuts without paying. read more

When we got there, an employee was running out of the store yelling at a customer who had picked up the wrong order. Our cashier was rude. She forgot half our order and when we brought it to their attention, they did fix our order but we felt we were rushed out the door with no apology. read more

Coffee better in Tennessee! Donuts too! Good grief ever hear of filling?! Now have dealt with a 2nd Dunkin in NC and found the same problem, dry donuts without hardly any filling and Tennessee definitely has better coffee. Or at least handle it better I guess. So we need to pick us up a thermos of Tennessee Dunkin coffee on the next trip to NC. read more

Great service on certain days.. I come everyday before work and it's a hit or miss to be greeted warmly. As for what I order, I've had better smoothies at the Dunkin' on base. The smoothies are not as smooth, and I feel they have to much ice. The coffee is always delicious though at this establishment. read more

I can't say anything negative about this DD, The people are always friendly, The service is always quick. Even when they have a store full of customers they always seem to have everything running smooth. The store is extremely clean and plenty of seating. I am a frequent customer, their iced coffee is amazing...it keeps me coming back. read more

I visited this store on a Sunday morning and was expecting a lengthy wait. I was wrong. I had very prompt and professional service. I ordered two sandwiches, coffee, and 1/2 dozen donuts and was in and out in less than 3 minutes. Excellent customer service, very pleased, keep up the great work! read more

This location is the worst in Onslow county. The service sucks. They never get the order right. I come for the coolata it is made different every single time like nobody is trained to make them all the same way. Today I had to drive back cause it was wrong they remade it and it was still wrong had to get my money back and go to another location. It was just a plain coffee coolata not hard at all to make but they just can't seem to grasp it at this location. Will not be back again. read more

Asked what the seasonal flavors were for Ice Coffee. Proceeded to order 2 of them. Pulled up and they handed us hot after we paid. When we corrected them A guy from across the store yelled out "they said hot!". Why would I ask the season flavors for Ice Coffee and then order 2 of them if I wanted hot? The guy who yelled came over to the window and very rudely said he was going to have to have our card to refund the hot coffee and charge us for the Iced. After all that they forgot to charge us for the donuts we ordered as well or even give them to us. EXTREMELY rude. read more

This evening staff refuses to turn their sign lights on after dark, as if they r trying to avoid serving customers. We asked them to turn it on and they claimed it was broken but it was on the next morning. There were mobile orders coming through and being ignored. Very disappointed in the staff in the evening. read more

The customer service at this DD is terrible. I am not one to complain, I don't have high expectations at a fast food place but these people are always either rude or just so indifferent. They have absolutely no manners and seem to have no idea how to do their job quickly. I'm pretty sure she's gone now but their former manager was even worse then the employees. I only go to this DD when at the beach and compared to the one on Marine Blvd in Jacksonville, this place is terrible. I get that it's busy but I've been there when the place is empty and they are still rude. read more

This place is ok, really all I can say about it. Nothing special, my kids prefer other places as well but it's close to where we live and never bad, not that good but convenient. Sometimes I get the breakfast sandwich on a croissant and it never fails, they almost always burn the bread and the bacon but the coffee is pretty good. read more

I'd say this place is five star quality for a Dunkin but they recently downgraded to a non-24hr store so I cant give it five stars however the food and staff are fine but the doughnuts arent the freshest when I order them read more

I went in there this morning and got the wake up wrap. I actually got two of them. I asked for no cheese on them. I get highly sick with food with cheese on them. I couldn't eat them Bc of the cheese. I asked like three times for no cheese to make sure I didn't get cheese on it. I will not be going back there to get breakfast anymore. This is not the first time this has happened. Just thought I'd let yall and other people know. read more

The drive through always forgets to include my hash brown which I have paid for

WOW! That is the only way to explain the service. I was there a year ago and I can promise you it hasn't gotten any better. Not.the brightest crayons in the box. Last I checked a latte comes with milk. Well looks like we got iced coffee because Justin apparently doesn't know how to do his job. He didn't know to count to 6 or where any of the bagels we asked for were. He repeated back the wrong order and for heaven sake don't ask for a half calf latte that will really confuse him. Stick with the drive thru. 6 cars made it through before 2 customers were served. We won't be back that is for sure. read more

I have been going to this location for over a year and have always been happy until recently. This time of year I always get an extra large pumpkin coffee extra pumpkin, extra cream, and extra sugar. It has always been so good until the last couple of weeks. I only get cream in my coffee but still getting charged for extra pumpkin cream and sugar. I make it perfectly clear what I want and still am not getting it, I don't know what's going on in your store but maybe a team meeting needs to take place. read more

My visit to this Dunkin Donuts was outstanding and on a Sunday morning. Clean friendly and quick. I went to the counter for service. The woman was very pleasant and had my order ready very quickly. There was a small line but it went fast. Good job guys, I'd recommend it to anyone. Rosemary S. read more

This Dunkin' Donuts has the absolute slowest drive thru of any fast food place I've ever been to. Don't come here/use the drive thru if you're in a hurry. Oh and I ordered the most simple thing, knowing their history with being so slow, a plain bagel with cream cheese and they still gave me the wrong thing. read more

I had a cup of original blend coffee here. Coffee was thin, weak and had absolutely no taste. But they made sure that TWO (yes, not just one but two) big gratuity jars were sitting on the small counter. Two of the staff were talking about their tips while standing there.... not about how to make good coffee!!! Hey guys: you should take care of your customers and then talk about the tips. You're not doing your jobs. I - for sure - will NOT go back to this place. read more

Has to be the worst Duncan Donuts I have ever been to. Save your money, this place usually gets your order wrong. Management has alot to be desired. read more

Came here twice during my vacation and had a good experience both times. There's lots of turnover at places like this so I'm not surprised the reviews vary so much. For me, the staff was extremely friendly and quick. read more

I came to this Dunkin Donuts location on my way back home to Raleigh from Emerald Isle. My spouse and I went through the drive thru in order to make it a quick stop, as we were rushed for time to get back for a Mother's Day dinner. We ordered two coffee drinks and a large ice water and it took a few minutes for the cashier at the window to get all of our order to us. After finally receiving our drinks she said 'thank you. Have a good day!' And shut the window. We sat there looking at our drinks for a minute, as we wanted one with no creamer and it looked suspiciously creamy. At that point, we paused and looked at the girl through the window and she opened it to answer our questions about the drink and then closed it immediately. We then continued our trip back to Raleigh. Once home and at the grocery store, 3 hours later, I realized that I did not have my credit card. After checking and double checking my wallet and car I remembered the last place I used my card was at this Dunkin donuts. I called and questioned them if they had my credit card and the shift leader that answered responded very rudely to me stating that 'I had sped away before the cashier had a chance to give me my card'. In other words, blaming me for the cashier not returning my credit card. (If you have been reading this review in its entirety then I'm sure you remember how my spouse and I paused at the window and even asked the cashier questions about one of our drinks, giving her ample time to realize that she had not returned it.) The shift leader then said that she would let her General Manager know about the situation, but that she would be off until Tuesday. At that point I began to get very frustrated as I am going to Florida on Thursday and will need my credit card for the trip! So now I am being told that no one will even look into the situation until Tuesday!? That is not enough time for me to receive it before I leave Thursday morning at 6 am! The shift leader also said that she would call the General Manager and tell her to call me right away to handle the situation. I told her I wanted my card to be mailed out first thing in the morning because I am leaving the state later this week! She repeated that she was going to call her manager. After dinner I realized that I still hadn't received a call so I called back. This time the General Manager answered. (Crazy! I thought she was off until Tuesday?) I explained to her who I was and that it was imperative for me to have my card back ASAP because I had a trip to go on later this week. She told me, in an extremely annoyed tone, that she needed to talk to her district manager about it first and get authorization, but that he wouldn't be in until tomorrow. Why does she need authorization to send me MY credit card!? She is the general manager, shouldn't she be able to authorize something like this at her own store? During the entire conversation with her she never once apologized nor made any attempt to rectify the situation. She just kept repeating, in a very annoyed tone, that she would be sure to tell the district manager the next day. At one point during the conversation she even blamed me for 'forgetting' my credit card and began to yell at me. The next day the district manager called me and also stated that he didn't have authorization to mail me my card. (Why does it require authorization to write my address on an envelope!?) I began to get upset with him, as I am one day closer to my flight and am now being told that I can not have my credit card back that the cashier at the drive thru held onto. He told me that unfortunately it was too much of a liability to mail me my card. Seriously!? It's 2016! I work in a medical office and mail out important medical documents and classified information every single day! If he really wanted to help he could ship my card to me in a secure way, but no, he just started laughing at me when I was upset and said Dunkin Donuts won't ship me my card and even if I had 6 hours of extra time to drive back to them to get it they would not reimburse me for gas! After that he told me the only option I have is to have them cut up my card and call my bank and have them express ship me a new card. So that's what I did. My bank charged me $40 to express ship me my card AND I was required to take the day off work to sit at home because it had to be signed for or else they wouldn't leave it at my house. This Dunkin Donuts cost me a day's pay at work and an extra $40 all because none of the managers,from the shift manager up to the district manager, are able to lead a team and actually resolve a situation. My spouse is the General Manager at a busy restaurant located in DT Raleigh, an area where travelers from all over the US come to for different events. Their protocol is and has always been that if an out of towner leaves their card they immediately get their information and send it back no questions asked! Thank you DD for having no remorse! read more

Two times in a row this place has messed up my order. The first time i was could live w bc they only forgot to put bacon on my sandwich. Today we went for breakfast and they forgot literally everything on my sandwich. I ordered a bacon egg and cheese w cream cheese on an everything bagel. I got home and i had a bagel w cream cheese on it. I will never go here for food again. Way to fail. Hire ppl that actually read the ticket. read more

Started the morning off right at the double D. Alex and Pookie were extremely kind and helpful in the decision making process that exists when one is so tantalized by the vast wall of delicious baked pastries and doughnuts. At one point there was a mistake with one order but it was immediately fixed and they let us keep the mistake order. I am extremely satisfied and I want to wish a happy new year to Alex, pookie and there fabulous crew at their side. Also happy birthday Alex live it up next week. Reach for the stars. read more

Went to this place yesterday between the hours of 5-6. Yes I took forever at the drive thru but that was just me trying to be bold and choose something I usually don't get. Sooo I went with a large macchiato? Any who pardon my ignorance as to me thinking this was a rather sweet drink but to my dismay it was just plain coffee sitting ontop of tons of milk with no sweetener whipped cream or drizzle what so ever. So I accept it at the window, tolerated the rude guy this whole time but that didn't bother me at the time becuz there r rude ppl everywhere, try my drink as I pulled forward and it was horrible, so I pulled around and went inside, told the scraggly unkempt neck length hair guy that was rude to me before that I had no idea what I was ordering and that I didn't like it, he looked at me like if I was a complete idiot and told me after much hesitation that he can't make me anything else unless I pay for it!!!!!!! Do I asked if he can put some damn sugar in my drink atleast and he said yeah!, he was so rude and uncaring and rly acted and looked like he hated his job! I also feel like the employees don't put effort into your drinks like the other location does on Western Blvd! They don't embellish your drinks with whipped cream or drizzle its happend to me alot there! Oh and to turn ppl away at 1 am as they have a sweet tooth is just wrong! Telling me that they're dunkachinno machine and they're iced coffee machine don't work! Really? Hmmm what a coincidence sure you're not trying to skip out on the few customers u have to serve that late at night? This place has let me down so many times but I keep coming back! Maybe that should stop! Too bad I didn't get the scraggly looking unkept guys name!!!!! read more

Meh not a fan of this place. I've tried it on several occasions just to give them the benefit of the doubt. Each time it's been something, wrong order, rude person, etc. It's just a donut and coffee so it's not much to ask for the order to be correct. I won't go back after this last time when the person at counter forgot that she works in the customer service business. read more

The service was kind and friendly, and the food was freshly put together as I was coming through the drive thru. Looking forward to going back. read more

Breakfast menu was fine and tasted great, however the dcoffee and other drinks are expensive. I bought a coffee mug for 4.95 and thought maybe I'd be in a coffee club and have free a free refill. (at least one) but no luck. The seating is real close and always in someone's face. On weekends Long lines deffinetly not in and out. Just right for tourist to spend money at the beach. Just can't wait and see when the tourist leave for the winter. read more

We HAD really enjoyed coming to this Dunkin Donuts location; everyone was always so nice, that is until about 3 weeks ago. I guess they have hired someone new. She works the drive threw in the mornings she isn't friendly and comes across mean, she doesn't seem to hear what you are saying and just today as I was ordering she asked me to wait a min. so she could laugh at what someone was saying to her (she left her mic on so I was able to hear)! This is the second time I have had to ask for a stir straw because they won't do it. I sure hope this will be corrected soon!!! read more

This store is fairly new, but I can't understand why their food is always stale. On top of that, their prices for donuts and specialty items are way more expensive than the Dunkin Donuts inside the Wilco/Hess. Save your money and buy them instead at Dunkin' Donuts, 4275 Highway 24, Newport, NC 28570 read more

we are tired of stale old donuts. overpriced yesterdays junk!. now with the new hours it is worse! tonight at 7:45 I went for munchkins all they had OUT were pumpkin, some blueberry and a handful of jelly, BUT racks full of fresh just baked donuts in the corner with trays of glazed and other munchkins that I could not have, but I could "come back in the morning for them"! you know when they are 10 or 12 hours old sitting on a rack all night long! can you believe it? I actually drove there deliberately, parked and left my warm car to go inside to choose my delight and this is how the counter girl treats me! appalling. when I asked when they would be put out I was told "they will be put out in the morning". I asked when they bake now that they have new hours 'til 11.pm, she said they were baking them now, bloody 8 o'clock! they'll be stiff and dry by morning so you can't even get a good donut in the morning here in Cedar Point. we used to have to hit the drive-thru after midnight because that is when they put out the freshies that were just made and they were gorgeous, not now! this is why businesses fail in this area so often. I have never gotten a good donut here during the day other than on an occasional saturday and typically in summer, rest of the time stale. go to the grocery store you'll do better! read more