First, I want to say the young girl waiting on me was very nice but she did not give me want I asked for. That is the reason for Good rather than Great. I had a lady next to me showing me how to use the app. I clicked on a special offer and even said it out loud but I guess she only heard the coffee part. It was going to take to long to figure out how to get my special price so I just said, forget it. Why, because I was in a hurry and really didn't need the half a dozen donuts. LOL read more

Best caramel macchiatos! Better than Starbucks! Strong rich flavor. Can't stop coming back! Me and spouse are hooked and drive further for it read more

No mayo available now! If you gonna sell sandwiches you must offer condiments, DUH!! I guess they can survive on their doughnuts! read more

The food and drinks are always hit or miss. I've ordered here every day for the last two weeks cuz it's the only thing open when I get off work. large drinks are never filled all the way, sometimes the drink have way too much of one ingredient instead of being balanced(chai tea having excessive cinnamon taste) (matcha tea tastes like crap every time), the food had been inedible twice, one with the bacon maples it was burnt, completely stuck together and had like white stuff on it(not like bacon fat), and the other was the bagel bites they were soggy. There's always an issue with at least one item in the order. Gave it chance after chance but just not worth the money. Dunkin's gone so down hill read more

Dunkin' - Recent orders(one that was canceled was cuz there were no drivers in the area for 3 hours ) - Donuts Near Me - Cedar Point, North Carolina

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My father that had been diagnosed with various kinds of dementia for 2 years and going . Was told he cannot bring his tiny dog with him . Then was asked " what illness do you have that you need to have a dog with you " the manager then kicked him out as he wanted to sit down and eat . 100% not nice workers . Only nice worker that wants to be there is IAN. Ian keeps that place alive . Rude and miserable employees. Go elsewhere read more

This Dunkin was great! Customer service was really great and it was super clean and set up nicely. I stopped in for 2 dozen donuts for my staff and a turkey sausage wrap. The wrap didn't look like it was going to be good but it was actually delicious. Very deceiving. read more

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Once in a blue moon I get a good coffee from the cedar point dunkin. They always give me a coffee that tastes like straight milk or one that has no flavor at all.... It's really annoying read more

The woman who claims to be the district manager is not even close to providing good customer service. She yelled at me over the phone over a complaint. She hung up on me. Then when I returned to get a refund and let her know I would not be back that she personally lost my business, she said thank you have a good day. The whole time I was in the store all she could talk about door dash and how busy they were. She even said they need to stop making deliveries! Clearly she wants to work in a store that's dead and has no business. Lady, enter another career, because food service is not your forte! Don't go here! The only person offering excellent customer service was the cashier who rung up my order. Shame on this as supposed district manager. I have no idea how she got her job. read more

What happened to the Impossible breakfast sandwich??? I was offered the "Avocado Toast" as a plant based substitution, but BLECH!!! This is GROSS. It's not avocado. It's not even guacamole. It's just nasty. read more

Dunkin' - No idea what this green goo is. Not avocado! - Donuts Near Me - Cedar Point, North Carolina

The service is great, people friendly. My problem is that all the food tasted like oven cleaner. I threw it all away. The latte was 85% nearly expired milk which I also discarded. I had gone there 6 months prior and had avacado toast and a great coffee drink. Seems fundamental to produce food that doesn't taste like a toxic cleaner. read more

I love Dunkin but whoever runs this store needs to train their employees. I've tried this location 3 times and they never have donuts and there is a employee male that needs to know customer service I had my hands out to take my food and the jerk threw my food. I will not be spending my money here again until the owner makes changes. It's sad I live right down the road. read more

To whom it may concern, My entire family are big fans and truly enjoy Dunkin Donuts. For the last 10+ years I have been drinking coffee out of a Keurig. As a 30 year retired Marine, ever time I leave the house I find a reason to get a Dunkin coffee. Consider myself a wee-bit addicted. In the last seven days, I have been disappointed with the service from the Cedar Point, NC store. Earlier this week, I ordered via the app, my usual extra large coffee and the order was incorrect. I called, spoke with the manager and stated my next coffee would be "On the house". Here is my real concern. Today via the app, I ordered my usual coffee and six donuts. The app says the store opens at 0500. I arrived at the store just after 0515-0520. When I came to the door, attempted to walk in and the door was locked. A couple of employees leered at me standing at the door and ignored me. I waited a minute or so and knocked. Again, I received a leer from an employee and ignored. Waited again, but not nearly a minute or so. This time I wrapped on the door much harder and didn't stop until someone came to the door. Whomever answered the door stated they only had two employees and was working the driver through. Not sure why this would affect me and the importance of my order. She wasn't going to let me in!!! This is not professional and personally it is rude. Another employee walked up and I was "allowed" to walk-in. Upon entering, my order was not ready?? When the app says my order will ready shortly, the employees absolutely ignored my order. Again, the professionalism displayed was, at best, horrible. The app states the store opens at 0500. Dunkin Donuts surely didn't mind taking my order and my money. App verified that my order would ready shortly. I appreciate that Dunkin Donuts may or may not have a policy of opening the doors with a specific amount of employees on deck. I do not appreciate being completely ignored. If there is policy that the doors do not open until 0530, the app shouldn't allow walk-in orders or consider stating that your order will not be fulfilled until 0530. Being ignored is not the way to grow your business. read more

Very good coffee. I received a ice latte today by mistake and Diane at the drive-thru corrected it with a hot one on the spot. Good service under long lines. Fast processing. read more

Dunkin' - a cup of coffee on a table - Donuts Near Me - Cedar Point, North Carolina

I just left this place not even 20 minutes ago, this is why you always check your order before you leave the drive throw I ordered four glazed plain donuts, Four chocolate iced donuts and four double chocolate donuts. I also ordered the spider donuts in which I never got... As you can see only four are correct!!!! AND I WAS LITERALLY THE ONLY PERSON IN LINE!!!!! I'd understand if there was a line or more people waiting, but there was ONLY ME!!!! I'm so disappointed, I might as well throw all the other ones out because no one will eat them anyways. Thanks for making a bad day...ABSOLUTELY WORSE!!!!!! I really appreciate it read more

Dunkin' - A dozen donuts only four of them I asked for!! - Donuts Near Me - Cedar Point, North Carolina

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there is only about 2 people in this building that know how to make coffee, and give their customers the right drink. usually Dunkin is on top of their game but for the past year they have had new people working every other day. Dunkin is SLOW their workers don't move. read more

Every time we come we always have the nicest people who help us in the drive through!! Payton greeted us with a smile at the window and even slipped in a free Easter donut!! Our drinks are always delicious and I leave with a smile on my face! read more

Dunkin' - two doughnuts in a box - Donuts Near Me - Cedar Point, North Carolina

they make the food okay but must be nothing but teenagers working there cause i got a caramel iced coffee with extra caramel and it tastes like black coffee. it ain't the first time and i don't leave reviews but this is ridiculous. read more

Love this dunkin! When taking your order in the drive thru, very upbeat. Our order is never wrong & always hot! The Dunkin' app is the way to go. Quick scan & rewards. The line moves very fast. Hope everyone has a good experience as ours. We go daily. No complaints! Saturday's are busy. That is to be expected. read more

Ordered a hot chia latte and strawberry smoothie. Then proceeded to be asked if I wanted whipped cream. I didn't know what they meant, since I never have heard of either drink coming with a topping as such. I asked which and it was informed to me that they were referring to the smoothie drink. Mind you I have ordered in surrounding Dunkin' Donuts and have never been asked about either drink getting whipped cream for the topping. I politely declined and as the photos show you can clearly see what took place. They already had whipped cream on top and just wiped it off the top! I just find this to be awful customer service how I ask for something to not be on there and they scrape it off the top still leaving residue of it. That is just totally uncalled for!!!! I am highly disappointed in my first experience at this location and will never be returning. read more

Dunkin' - Why ask if I even want whipped cream if all your going to do is scrape it off the top and still leave it in the cup. - Donuts Near Me - Cedar Point, North Carolina

If it wasn't for convince I would avoid this location. I don't know a time where they ever got my order fully correct or didn't skimp out on a drink or over load it with ice. This was a "large" iced latte with light ice. They put it in a medium cup half filled because it looked to skimpy in the large cup. Are you kidding me? I seriously NEVER have a issue asking for light ice or no ice when I go to the one on base or on western. I still get a full sized drink. This is the only location who will legit give you a quarter or half a cup if you ask for light ice. The reason I get no ice is because usually I save them for in the morning because I don't have time to stop then and it's easier. In shouldn't be paying over $4 for a cup of ice and 4oz of drink.oh and you could be the only person there and the drive thru still takes forever! read more

Dunkin' - The majority of this was all ice :( - Donuts Near Me - Cedar Point, North Carolina

This has to be the most consistently incompetent donut shop in the United States, take that for what it's worth. Fortunately or unfortunately, lack of options and location has me coming back (watch out for Starbucks) I literally never show up without one thing going wrong. My goodness, I ordered an iced latte and got steamed milk over ice. Consistently get less donuts than I ordered, and had to wait 20 minutes to get regular coffee brewed at 6 am with three cars going through the line. Yesterday I got 5 instead of the 6 munchkins, and it wasn't worth bringing up because I'd been waiting in line forever, just to get home to see the only thing that was assorted in my 1 dozen assorted was the size of each regular glazed donut. Don't be deceived by the extremely long lines, its not the coffee, it's because it takes so long. Lack of staffing is not a crutch for laziness. read more

Dunkin' - a dozen donuts in a box - Donuts Near Me - Cedar Point, North Carolina

I was greeted kind of ok, coffee was great but the donuts were absolutely terrible we will never go back there,I used to live in Cedar Point 5 years ago and it was just ok so I figured I'd stop back there,big mistake don't waste your time and money. read more

Poor customer service, I had to wait in line 20 minutes before they took my order and there wasn't any customers before me. After placing my order for coffee and hash browns I still waited 10 more minutes. The workers are young and they were flirting with two guys in the store. They were disrespectful to another customer after they messed up her order twice. read more

The coffee is always atomic hot . I mean it's melt your throat hot . I'd equate it to and good ole cup of lava. With that said once it finally cools down , the vanilla chai is actually pretty good from time to time . read more

Worst dunkin ever. The drive thru is terribly slow and the staff wants nothing more than to clock out. Their attitude is horrible and the coffee is very inconsistent. read more

Never been so embarrassed in my life, I took my mother,father, and brother in law here for breakfast and Aileen helped us and she was just so rude! We wanted a mixture of the munchkins and she made rude comments about everything we ordered. She kept making comments about how our minds must be going because of the questions we asked while ordering, THEN my Father in law ordered a cream filled donut and she threw it in to the bag we had to rip the bag open to get it out because the chocolate was stuck to the side of the bag. Just a bad experience all the way around. read more

Dunkin' - If your thinking going here, think twice. They are rude and unpleasant. - Donuts Near Me - Cedar Point, North Carolina

Very Disappointed, waited at the drivethru window 15 minutes to recieve lukewarm iced drinks, with no ice in them whatsoever.

I'm not one to leave bad reviews. I'm so easy to please and go about my day even when somethings wrong. Today I went through the drivethru which I do everyday as I'm a local and they forgot to give me some if my order. I drove off. I went back around and pulled up both the cashiers were looking at me like I'm the biggest idiot. I said y'all forgot to give me the rest of my order. They said "NEXT TIME go through the speaker and let us know your coming back through." I mean should there really be a next time ?? How about don't leave out what I've paid for and definitely don't make me feel in the wrong about it. So I ended up being the one apologizing. No way to treat loyal customers on a beautiful day. I don't be returning. I'll just go without my daily cold brew. The only thing I take time out of my day for myself. Absolutely sad Dunkin !! Not right. read more

Each time I've come has been on a Saturday, and there's really not much to choose from for breakfast on a Saturday in the Swansboro area. I found this DD on Yelp, and gave it a try. I've always received fair service. There is one employee in particular who works here that always goes above and beyond. I will get my donut and sit down at the table, and when my coffee is ready he brings it out to me. Granted this is something that wouldn't normally be done during a busy run, but it's the little touches that I appreciate. Especially when there have been a few times when there is an abundance of staff behind the counter, and the majority of them look lost and as though they have nothing to do. But I don't rely on DD for their employee management skills. In fact, I rarely choose a DD or Sbux if there are other choices available, however, in the instances I went to this DD I didn't find any other choices. I was pleased with the overall service that I received, and appreciated that the seating area was clean and tidy. read more

John took our order; and has exceptional customer service skills. I asked for my muffin to be toasted, but it was just warmed. I brought it back and he took personally to be toasted. Overall the store was clean and the workers were nice. This is definitely the DD to go to.... exceptional service, professional and clean! read more

Brand new location and the same poor service we've come to expect. Roll into the drive thru at a little after midnight and they don't even have enough variety to make a dozen assorted. When asked, the cashier informed me that there was a rush mid-afternoon... MID afternoon? It's MID night! Should rename the place Dunkin' Couple-a-Donuts. read more

I only went here twice, I was visiting a friend of mine and this is the only coffee that is around that's close. The first time I visited it was brand new. I thought the customer service was good, the woman was really nice and friendly, I found nothing wrong with the people helping me. At 730am she was as friendly as anyone could be on a holiday weekend that was ending. She made my morning start off right! Bathrooms are clean, always a plus for me. And this place has a ton of seating. Drive-thru window is convenient for those who don't want to get out of their cars! read more

I get that this place is busy, especially in the mornings.... That's just the nature of this kind of place but seriously? I'm paying for this stuff so it would be nice to actually get what I'm paying for. That doesn't always happen tho... I mean I come thru the drive thru only to later find my order is all wrong or is so carelessly put together. Like this morning... My order of hash browns only contained 3 hash browns...Three. I checked the bag to see if any more had fallen out... But nope. As always I was running late so I figured there was nothing I could do but savor my 3 little hash browns. I wish I could just write this off as a one time thing but this happens here to me more times then it should. But that's not it. Service here isn't the best. I get that working here is stressful. I wouldn't want to work here, really... But those who do could really afford to be a lot more hospitable. read more

We came here for coffee every day for the week we were on the island. And yeah some of the newer kids working there weren't so swift, but they were all wearing trainee badges so let's cut them a break. This has to be one of the busiest franchises we've ever seen, especially on Sunday morning. Any issues we saw seemed to be with the undecided customers not willing to step aside while they deliberated the mystery of the donut selections. On the whole this place is great ... Squeaky clean, well stocked, and very friendly. read more

Ordering coffee turned into a lesson on how to better communicate with the employees. Apparently asking for "no cream" sounds to much like "add whipped cream" and I was quickly told to correct how I order when I visit. I am totally open to being corrected if I've made a mistake but the sarcasm and tone was uncalled for!! I just left empty handed. That was too ridiculous even for how much I love DD coffee. The sarcastic drive thru lady needs a new position. Hate your job? There's always indeed.com. Just saying;) read more

The store hours say open til 10. It's 9:50, and I see people inside, but no one will respond to the drive through. Are you open????? Guess you don't want business. There are 3 of us in the drive through line. Wtf???? read more

Business appeared to be operating as drive- thru only, which was fine with me during this point in time. Overall thought they provided quality products with friendly and quick service. Very professional and efficient. - Thank You. read more

I love the doughnuts, they are always fresh no matter the time of day I go! The apple fritters are hands down the best. They have a cinnamon apple filling that is AMAZING! I have had a lot of apple fritters in my life and these are definitely the best! There caramel macchiato is also very good, but I prefer the iced vs. the hot. If you are on this side of town you should stop by and try a fritter!! read more

I get my wife an XL hot tea a few times per week. This DD is hit or miss with me and always has been. Today was the last straw. Went through the drive through and ordered the XL hot tea. Brought it home to my wife. As she was taking a sip she said that it tasted bitter. She chalked it up that it was probably just needing some more cream. She popped the lid off and she called me over to look inside her cup. I was in disbelief at what I was looking at. Inside this XL hot tea was a bag of something that basically took up the entire cup. Disgusting. I was so pissed about this that I drove back up there and asked for the manager. He was very professional and I felt like I kept my cool. I told him that this was unacceptable. He was just as baffled by it as I was. How hard is it to put two tea bags in a cup of hot water? I kindly asked him to make sure that whoever made that beverage get more training on how to make it. He was apologetic and made another hot tea. This kind of thing should never happen. Not sure I'll be back. read more

Dunkin' - a person pouring coffee into a cup - Donuts Near Me - Cedar Point, North Carolina

Employees work hard here. Customers are rude and overly demanding. Chill out. Its just coffee. Also management in this location is rude. I watch the way one manager treats the employees. Condescending and rude. Really poor leadership style. Oh well. read more