I would give a zero star review, if I could. Sandreeeeeya was so rude. My drink was not made to my liking, I ordered the same exact drink every day, and it is always inconsistent. Today I did not have the time to go back through the line to have them remake it, so I went to my appointment, and came back, with the drink still full minus the sip I took to taste it, and ask them if they could be remade because it was not good.. on the drive-through speaker, she could be heard huffing and saying "ugh, pull around" with a very snotty and short tone. I get to the window, and she says what's wrong with the drink, in a very nasty tone while rolling her neck, I told her it did not taste good and I get it regularly, and she said that they don't like to remake their drinks that often, why didn't I come back sooner, to which I explained the situation that I had an appointment, and offered to give her the drink, she said I don't want it back, give me the sticker off of it, very dry and rudely. She proceeded to take the sticker and go to remake it, where then another girl comes to the window, and just stares at me. I asked if she was the manager or if Sandreeeeeya was the manager, the young lady said she was the manager, we asked her name and she said Jayana. I explained the situation and said I was not rude or nor did I have an attitude, and I didn't appreciate or understand why she had such a bad attitude and was so rude. I did not blame her. I did not raise my voice, I wasn't even upset, until I was spoke too, so disrespectfully. Nothing like poor customer service for something that you pay a premium for, and I don't mind that, hence I come every single day in order the same exact drink. Duncan also has a policy of if you don't like it return it, and we will remake it. So I'm not sure how or where she missed that memo, but the manager, which appeared to be a younger kid, was just deer in the headlights. I would urge anybody if they want a Dunkin, to drive Clear to the other side of town, in Villa Rica, before wasting your time and coming here. It says right on the cup. Love your order or will remake it., make it right. They did not offer an apology, or any kindness whatsoever, this is very disappointing, but somehow appropriate and acceptable in the world of Duncan, as long as Jayana is the manager and Sandreeeeya as an employee date. I should have just asked for a refund, instead, but I didn't want her to try and start a brawl over it. read more