This Dunkin should be the model for all Dunkin's to operate. I've never seen efficiency at any local food service chain like I do CONSISTENTLY like I do here. This is now three years of experiencing this location. I order as soon as I get in my car and when I arrive, order is there and ready. EVERY TIME. No other food chain in DC can top them. Props to everyone on this team here. read more

For fast food coffee shop, this Dunkin' is doing it right. With a broken coffee maker and living out of a suitcase - we needed to make do with coffee chains nearby for our daily caffeine IV, and the pilgrimage to Dunkin' is one we've made a few days in a row now. I'd say the only thing I'm not thrilled about are their breakfast sandwiches - especially their sourdough option. They're all dry! We ate at home and adding some fresh tomato and mayo was a game changer, but without it not worth the purchase. Why 4 stars then? Well, friendly and competent service! We've rolled up to the drive through on a few occasions and I've been filled with dismay, line around the building. But they're pushing orders out the window very quickly, in many instances they had cars pay, get their food, drinks and roll past the window in less than a minute. My kinda drive through. Lattes are tasty, milky, and very inoffensive. I'd prefer a bit more oomph to my espresso, but given Dunkin' is shooting for the common denominator I'd say they're making a real nice acceptable latte. One donut we've gotten was our favorite maple, and it didn't disappoint. read more

It doesn't look like this place has any reviews since they remodeled, but I visited them and it was really nice and clean inside. I see it often and never stop in but today I gave it a try. The employees were very nice. They also get a lot of business which was a good thing to see. The drive thru line was a little long for me so I went in but it did look like the line was moving quickly. If you're in the area check them out. Oh might I add they have Baskin Robbins inside (it was just to early for me to try ice cream when I visited) read more

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This location was dirty, and the donuts are very dense. The donuts do not appear to have been given the opportunity to rise. I'm from out of town and frequent Dunkin' Donuts. This location is a disgrace. I hate to leave bad reviews, but I definitely will not return during my stay. Definitely a waste of money and I would not recommend to anyone. I see why they have a 2.5 review score. . read more

Regular COFFEE with 6 pumps of BLUEBERRY 3 cream and 3 Sugars...thank me later....soooooo yummy!! Pairs perfectly with a confetti cake doughnut . Sometimes I'll opt for 2 creams and 2 sugars...the doughnut is sweet enough. Anyhoo this location is always consistent. Friendly staff, fresh doughnuts and coffee. Sometimes I'll grab an ice cream cone...but everything I've had has been yummy... Anything bagels, cinnamon raisin, power breakfast sandwich or Turkey Sausage, egg no cheese on a croissant with strawberry jelly... You could never go wrong ordering any of these. Enjoy! read more

Dunkin' - Confetti Doughnut and a medium regular Coffee with 5 pumps of Blueberry and 2 creams 2 sugar! DELICIOUS!! - Donuts Near Me - Capitol Heights, Maryland

Mr, please don't get an attitude with me because my frozen coffee was made without the whip cream and drizzle on top, as pictured. Then you asked what was wrong with it. I said it's not what's pictured. It's just frozen coffee. He still looks confused. I pointed to a picture on his menu and he says "that's not up there". Well your other signature frozen drinks are so it looks like that (I'm thinking this, didn't say that because I'm not rude). He makes my drink over and I say thank you and he rolls his eyes slightly. ‍ it's too early in the morning for this. Backstory is that I ordered this the previous night, through the app. It started to rain storm pretty bad and I didn't notice the mistake right away. I wasn't going to turn around in the storm and go back. So I put it in my freezer and took it back this morning. Was I wrong for that lol? Nowadays, I like to get what I pay for. read more

FYI, this location is a combination Dunkin Donuts and Baskin-Robbins. I understand that we are in the middle of a pandemic and everybody's stressed and on edge, especially essential workers and those who are in the customer service industry. Nevertheless, if I'm quite literally risking my health to patronize your business, the very last thing I expect to receive is rudeness. My best friend and I came by and ordered a matcha latte, a two waffle cones of ice cream. (Unfortunately, nowhere on the drive-thru menu or the payment window is there a menu listing the flavors of ice cream. So how we're supposed to know what the store has to offer is beyond me). My best friend showed the cashier a picture from the Baskin-Robbins website advertising one of their new ice cream flavor combos. The cashier was unfamiliar with it and not able to identify what flavor it was, so we asked her if they had any flavors that had Reese's Pieces in it (which looks like what was in the ice cream we were looking at in the picture.). She said yes, but what she gave us instead was ice cream with Reese's peanut butter cups in it. No big deal. Simple mistake. It happens, and we were totally cool about it. We brought the mistake to her attention and she immediately caught an attitude, saying that she gave us what we asked for. We told her that we asked for the ice cream with Reese's Pieces in itv(like what was featured in the photo), not Reese's peanut butter cups. She told us that they didn't have anything like that, but that "it has Reese's in it, so...." . Again, it was a simple mistake, but her catching an attitude with us when we were trying to be patient and understanding with her was highly unnecessary. So we sit at the window for another minute or two waiting for the matcha latte. She comes back to the window and nastily says, "Why are you still here?" We informed her that we never received the matcha latte. She tells us we never ordered it. We told her that we ordered it right before we asked her for the ice cream with the Reese's Pieces in it. she rolls her eyes and says, "Well, I never charged you for it". Okay, so then charge us for it. Again, it was an oversight... No big deal. But the attitude was so unnecessary. Oh, and the latte was absolutely disgusting. Just a word to the wise; she might want to be very careful with that little attitude of hers. Especially in this neighborhood, and most especially during a time where everyone is on edge. Otherwise, she might have the misfortune of catching the wrong one on the wrong day and end up wearing that same order she messed up. (People are doing that out here. It's not right at all, but unfortunately it does happen.) read more

I called ahead to place a large order for 50+ people on Sunday morning. I talked to Maria who helped me talk through how much coffee and donuts would be needed. I pre-ordered and payed with CC over the phone. When I came by at our predesignated time to pick up the donuts and coffee. They were ready to get picked up. The cashier offered to help take stuff to the car. Donuts were a hit some of the batches of coffee were excellent. I appreciate the good work. The parking lot has a lot of construction and very odd traffic flow. Beware of that. read more

okay i wanna firstly the workers are so mean, I had two of them give me nasty looks. Also not to mention it's extremely warm inside the place, like enough to make you feel sick. Also it's filthy inside, Just go to a different donut joint or place. read more

They literally just moved the location across the parking lot. It's not new and improved. I will not ever return here! I found a piece of hair with lint balls in my kids sandwich. read more

Dunkin' - Ham egg and cheese Croissant - Donuts Near Me - Capitol Heights, Maryland

This is donuts, donut holes and an english muffin with a pack of guac tossed in a bag, and disgustingly inedible considering they are for different people. Not to mention the fact that frosted donut is top down in the bottom of this disgusting mess read more

Dunkin' - Disgusting! - Donuts Near Me - Capitol Heights, Maryland

The place was filthy! The franchise needs to get a hold of them! I went to the bathroom and the seat was so broken I almost fell in- yuk! I wiped my own table with napkins and soap from the bathroom! At least they had soap! Drive through only until they get their act together. And this was 9 in the morning!! read more

I love this location. I always come here to get K-Cups for the office and donuts for my guys at work (when they are acting right :P). My nickname there has now become "K-Cup lady" haha. Overall, it is very clean, the customer service is impeccable, service is always speedy, and I never leave without a smile. The employees who work there are keepers and have wonderful personalities! The quality of the food and drinks are always fresh/created correctly every time. This location has a convenient drive thru that is super speedy. They also have a Baskin Robbins section you can enjoy anytime of the year. I can't wait for summer now!! Point, blank, period ..... My all time favorite DD location to go to! Favs: Iced Caramel Lattes Would Change: Keep doing what you're doing ::thumbs up:: read more

I can't believe I am actually writing a review for DD, considering I'm such a Starbucks addict! My friend lives near this DD & since there's not a Starbucks close by, I had to stop in here. Luckily, they do have flavored coffee & I opted for a caramel latte. I was pretty pleased with the taste & thankfully, temperature wise it was hot. Prices fall in line with Starbucks. Yes, as others mentioned, this location has a drive-thru. For a Saturday morning at 7:30-ish AM, I was surprised they weren't busy. read more

I ordered a blueberry iced tea with light ice to go along with my food and when I received it, the drink was very watery. I could barely taste the tea. I asked the cashier at the window could I replace my tea with a new one because it was watery. A different cashier came up to the window (a man) and replaced my tea. Upon driving home, I realized the tea tasted just like syrup. He purposely put too much syrup in my tea because I complained that the first one was watery. The tea was so thick and sweet, that I had to add water to it when I got home and it still didn't help after using 8 ounces of water. Needless to say, the customer service I received here was horrible. Thank God I'm not a diabetic, because I would've ended up in the hospital after one sip. read more

Don't buy donuts after noon they won't be fresh. Most of these Dinkin Donuts get their dolnuts delivered and aren't baked in the store! Order two dozen donuts and a iced coffee. The donuts weren't fresh and the coffee was basically water! read more

If you note my last review (lipstick on lid) then this shouldn't be a surprise - but should be a warning sign. Today I go to get my usual, and since during the morning rush hours they can mess up my order (skim w/ no sugar all too often turns into cream w/ sugar), I take a quick sip prior to leaving the store (or pulling away from the drive thru). This time I didn't taste sugar, but I did taste soap. Just to make sure it wasn't the lid, I took the lid off and took another sip. Soap again. I am not the type to be overly picky or take items back, but this was like sucking on a bottle of palmolive. I walked back up to the counter and explained to the manager (possibly owner) that my coffee tasted like soap, and I am not sure where the issue lies, but I would like a different cup of coffee. He looked at me like I was growing a horn out of my forehead. When it was obvious he wasn't getting what I was saying, I repeated it (kindly, but with a little more assertion). His answer? "Well, you got skim milk. Skim is mostly water."..... My rebuttal: "You are correct, Sir. But this tastes like SOAP, not water. Can I get a new coffee please?" Insert snarl from manager/owner. He finally takes my cup and dumps it out. Then he takes his time to get me another. While I was waiting for my new soap-less coffee, I witness the following: An employee was taking cups that were filled with coffee (maybe they were soap returns, or left on the tables, etc), dumping the contents into the sink, rinsing out the cups.....AND THEN PUTTING THE CUPS BACK INTO THE CUP DISPENSER FOR THE NEXT CUSTOMER. Are you F@%king kidding me?????? Who does that? Needless to say, as soon as one of the employees (female) noticed my horrified look, she whispered into the other employees ear to (presumably) stop. He looked at me, stopped what he was doing, and walked away. Just submitted a complaint to the local county health department......Steer clear of this place. There are plenty of other Dunkin Donuts nearby. read more

So, this Dunkin Donuts probably took a couple of years to open for some odd reason. Right across from the metro, on Central Avenue, the building sat for a long time before they finally opened it up It has a drive thru; making it handy to grab a $2 coffee before you hit the DC line, as you drive to work. The one criticism is that they need to have pictures of the donut choices at the drive thru - instead, it is on their sandwiches. I grew up in NC where the only true donut was Krispy Kreme - but I have learned to accept substitutes, such as DD. read more

I call this Donkin Donut the 50/50 coffee shop. Sometimes they get your order right, sometimes they don't. Sometimes they gave what you want, sometimes they don't. The place has no consistency so if you have the exact item in mind you want don't expect it to taste the exact same at this place because it won't. Do yourself a favor and let them know about it each time you return...yea I know I'm an idiot to keep going back lol read more

Went to eat breakfast like we have being doing for yrs... just now there's a security for parking area its a female. When I got out of my bucket truck the security woman told us we could not park in the parking lot it blocked her veiw so I said we can't park here she said you can't park here you block my veiw Dec 29 2015 0920 read more

Weirdest location I've ever visited. I walk in the attendant is counting money, doesn't acknowledge me. Several members of the staff look my way, no one asked if I've been helped. Even a man who seemed polished to be the manager just looked my way. Finally a nice older man greeted me and took my order. Seems like I should have gone through drive thru to get better service. Almost felt like I was at a mom & pop shop. I will be writing a complaint to Dunkin Donuts. read more

The drive thru is always long in the morning so if I feel like it I just go inside. The customer service is pretty good here. I've yet to encounter a rude employee. They keep the restaurant appearance up and the counter is never dirty. Coffee has always been fresh. Food good. Haven't really bought many donuts here but the few I did get were good (glazed, cake and chocolate) No complaints from me. read more

I usually don't write reviews for chains, but my 2 experiences in the drive thru in the last 4 days warrant a review! 1) Service at the drive thru is incredibly fast and easy, even when my ordering is not the most coherent. 2) The line went really quickly on a weekday, and the order was completed accurately and efficiently. And with a smile! 3)Well blended iced coffee, and the cream cheese was actually spread, not just slabbed on there in excess, as is my usual experience with bagels ordered out. I will definitely be supporting this DD in the future. read more

Unfilled filled dounts, burt bangles and unsweet latte. NOPE I don't think I'll be going back to this one ever again I would rather go two Miles in the opposite direction and get good Donuts good coffee good bagels and better service read more

Dunkin' - Donuts Near Me - Capitol Heights, Maryland

As I pulled up to the drive thru (After ordering), the worker was on his PERSONAL cell phone while handing me my latte. Once I was handed my latte, he gave me a blank stare. I then had to remind him that I also ordered donuts. Once he finally gave me my donuts, once again, he gave me ANOTHER blank stare. Then, I had to REMIND him that I didn't pay for my order. After I finally paid for my order, there was no goodbye or thank you from the worker, just another blank stare and he was already moved on to the next order. 1 bad experience. read more

Really poor service. Poor quality. They argued with 4 customers during my visit, didn't refund wrong orders and were giving out food to the wrong people in spite of numbers having been assigned. There is a definite language barrier and instead of being patient, they talk faster and argue or finish your sentence. Not worth it. read more

Butter pecan iced coffee please cream no sugar! This dunk in always has a line but it's always quick and just the way I like it. Staff are always pleasant and on a really good day they'll crack jokes with you when you order. read more

Nicest people ever and great service!!!! These people gave me hope of turning a bad day into a wonderful day! Evelyn was amazing and she understood that a smile goes a long way! I witnessed a regular walk in and she handed her the coffee before she ordered and asked if she wanted the usual Boston creme! This is what you call service!! read more

This is a donut shop. Therefore, I would expect that when I come through the drive-thru line at 5:45 AM, the donuts I receive would be fresh and perfect. What I got was a clearly day-old crusty hard lump that tasted about as good as it sounded. The gentleman who took my order was having a conversation on the microphone so each time I thought he was speaking to me, he had to say wait one minute. I won't ever be back and wouldn't recommend this establishment to anyone. read more

I can't go back to this location because I ended up with food poisoning from the chicken sandwich. Management was aware, I gotta be truthful about my experience.... I will say that they handled it pretty nice when I informed them about my experience. read more

Staff don't wash their hands or put on gloves before serving guest. Gentleman wiped his nose with His bare hands then asked how could he help me. read more

I've been going to this location for a couple of years and sometimes they miss the mark. I've had to try my coffee before leaving the store to be on the safe side. read more

The only dunkin donuts nearby that has dozens of blueberry cake donuts! I live in greenbelt and all of them are sold out or have 2 left. :-) :-) read more

Dunkin' - :-) - Donuts Near Me - Capitol Heights, Maryland

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This is a pretty good Dunkin' Donuts they're pretty clean and friendly and I've never had any issues here is a great place just to come get a donut and some coffee although their coffee is not based with the French Manella they only give you the syrup is still pretty good I have no complaints I've never come here and had a bad donut before so until that happens I am a happy fat customer read more

This Dunkin donuts is super fast love it. I get box of joe in minutes for my meetings.

The breakfast sandwhiches are delicious, ice cream and donunuts u can never go wrong. My only problem are the hash browns!! They taste like horrible. Does anyone actually like those? read more

My mother stopped here yesterday to get us breakfast. She ordered me the same sandwich I always order: a turkey sausage, egg, and cheese on flatbread. Importantly because I DONT EAT PORK OR RED MEAT. As I bit into my sandwich it tasted odd because I've had it at dunkin donuts many times before. After a few bites I asked her to taste it and she confirmed it was pork sausage. The receipt confirmed that she ordered and pay for the correct sandwich but they decided to give us whatever they wanted. If they're handing out incorrect orders and charging for something else I don't recommend ordering from here. read more

We came in at 10 am on Sunday. The lines weren't too bad but the manager still had to point out customers that were waiting to be helped. Once we were helped were ended up with donuts that treated like they were several days old. Thoroughly depressing! Now I don't want either coffee or donuts from dunkin. read more

Literally THE FASTEST drive thru service I've ever had AND EXCELLENT customer service! I was greeted with a good morning both over the intercom and at the window (I know that sounds like common sense but clearly it isn't that common) I don't think I've EVER left a comment because of GOODNESS service so they must be doing something right read more

stop thru for a coffee fix. it actually really nice inside. festive you can say lol.. service wasn't slow, but they took care of their guests, so i don't mind waiting for good service. didn't feel rushed and they even asked if i wanted soy or reg milk.. most places just assume you want reg milk. read more