Place is clean staff is friendly But I asked for cinnamon bagel with cream cheese and bacon. I get more bacon than cream cheese. Not happy read more

Dunkin' - Donuts Near Me - Canton, Massachusetts

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Employee had my mobile order sitting behind the counter for 10+ minutes even though it was ready - wasting my time. Wasn't too busy but they were somehow out of napkins at all stations with napkins, straws, etc. I brought to the attention of employees since I needed napkins and they didn't do anything. There was also a plastic label floating in the drink. Poor customer service skills read more

Food is always good coffee is made right and everyone is always friendly highly recommend.

The refresher and the coffee my boyfriend and I had ordered came out perfect full to the top measured perfect amazing flavor thumbs up the the guy with white gages read more

Dunkin' - Pumpkin signature latte - Donuts Near Me - Canton, Massachusetts

Today I'm going to you a story about the worst dunkin's experience I have ever had. Arrived here on a way to friend's house, came in with a friend and we were 3rd in line. There is also a drive-thru window that is separate from this. The line is moving really slow because there is only 1 employee working (NiNi?), she is working hard but the two people in front of us ordered multiple coffees and food so she is busy doing all of that. Meanwhile, there is a loud laughing that initially we thought it was coming from the drive thru window and it keeps happening along with a sort of singing/chanting to a song or something. We finally get our order taken, 3 coffees, and we move to the waiting area, we wait, and wait, and wait, it has been 12 minutes at this point. The woman in front of us is still waiting and we are behind her at the pick-up area. She turns to me and tells me this is the worst dunkins she has ever been to, I tell her I have never had an experience this slow. The front door now has 8 people waiting in line (see photos), and there is still only the same person working. The lady in front of me gets her food and coffees and leaves, it has been around 20 minutes at this point, we were going to ask for a refund but the 1 worker is so busy it might take longer to do that. Keep in mind she is doing drive-thru also. As I wait for our coffee I look up and notice I can see the break room, and there are 3 employees sitting there on their phones, they are also the ones who have been singing and joking the entire time. I tell my friend to look, so then I take my phone out and take a photo of the break room with all three employees sitting on their phones and then I take the photo of the 8 people waiting in line at the front, not to mention the drive-thru. I start talking to my friend again, I look up and the girl from the photo in the breakroom who was facing out is staring at me, so I thought maybe she was going to help the only other employee, but she keep standing there and she is aggressively and directly staring at me, so I asked her "Can I Help you?" She responds, "Did you take a photo?" and I said "Yes", she goes, you can't take our photo, and I told her "well I did" she respond, "You can't" and I said "Well I took several" She then proceeds to walk back to the break room and very loudly goes "Some fool out there is taking our photo" and then continues to complain about me. All I could think was "Are you kidding me?!" She not only acted aggressively towards me by staring me down like she was going to fight me, she then called me names and complained about me loudly to all the other employees in the back. The girl is who working, finally brings the coffees and I asked her why the other employees were not helping out and she rolled her eyes in a "I don't' know why they are not helping me" I felt bad for her doing all the work. She asked if I wanted the manager and I said no and told her to have a great day. read more

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Much better service and have been getting my order correct for a while. They have made a lot of improvements. The app service is very good. Always quick service! read more

They have signs for soft serve and you place your order and then after you pay they say "sorry i'm a she is broken" sounds like McDonald's to me. read more

This dunkin by far is the worse and I really don't know why I keep going back!!! I stop on my way on to the highway. I usually don't stop when I see their drive thru is busy because I understand they get overwhelmed and I just don't want to be one of those people. I've worked at plenty of dunks and it's really not hard to listen and if you don't know then ask again, a customer would prefer you to ask 16 times to get it right instead of getting it wrong 4 times. I went to the window today I could tell my coffee was wrong before they even passed it out to me so I told her that's not right could you re make it and she did. I paid and left because I wasn't going to ask her to remake it again I get to the light and had to turn around and go inside because now I don't even know what she made me it tastes like water.. I go inside ask the girl to remake it again and AGAIN ITS WRONG !!! SMALL ICED FRENCH VANILLA THIS IS THE PART I LOVE BECAUSE I EXPLAIN IT ALL OUT EXTRA CREAM EXTRA SUGAR WITH A HALF PUMP OF CARAMEL SWIRL !! Some one please explain to me why my coffee is pumpkin ??????? And the best part is they repeat it back the correct way !!!! Like who is training these people !! they are all rude !!! And yes they are all rude before I even ask to have it remade not afterwards !!!! The men are amazing in there all the girls seriously need to go or someone needs to retrain them !!! I had to put a star to be able to post review but I give them a 0 rating !!!!! And there's so many negative comments management should be seeing these and do something about it !!!!! read more

Bunch of clowns running this joint. Do yourself a favor by going to another Dunk's. The two stooges at the counter were so uncoordinated that when one put a cup on the counter, the other one knocked it onto the ground. I'm sure if I hadn't been standing there watching, they wouldn't have even bothered to give me a new cup. Next, Stooge 1 begins taking another order before remembering to close mine, and after asking if we're paying together (we weren't), she looks at me expecting to insert my card as if I hadn't just paid. When the coffee was served, it was the wrong size, and when I pointed it out, I was curtly asked for my receipt without so much as a "sorry about that." Even after proving it, there was no sorry, because of course they didn't care. So Stooge 2 comes back having actually followed the order this time, and what do you know? The coffee tastes like it's been sitting around all day. I don't know what happened to the 18 minute policy, but it existed for precisely that reason. read more

There are not enough words to explain how terrible this service is. People are on their phones texting, other people seem to just not care. I even got charged the wrong amount once and instead of voiding the order the person looks at me and says well your going to have to pay the amount I charged you because I cant void it. Of course I laughed and said nope. Every single time I order something it never fails to come out wrong. This place needs to get it together! read more

Customer service has gone out the window... absolutely useless employees when this DD's used to be very good. I've walked inside on 2 days now because the drive through has been 15 cars deep... standing inside nobody says a word, nobody says good morning or be right with you ....they stand there ...: the line inside gets longer and longer ... read more

Very clean DD. Fast service and workers are always eager to take your order. I'm addicted to their new summer coffee flavs. read more

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I visit this Dunkin Donuts daily, it's on my way to work. This morning I ordered breakfast via the DD app and realized that they gave me something completely different and of lesser value than what I had order. I kept the food with me, I did not eat it and I did not throw away. I stopped by after work and explained to the cashier what happened and asked if I could get a refund. The cashier was super friendly and apologetic but explained to me that he could not give me a refund because there was no manager on duty but he could correct my order for me, ok cool no problem! He went to explain to the person who was preparing the food what the issue was and she IMMEDIATELY became upset. She said out loud to him that she doesn't understand why I'm coming in now when I had ordered earlier and that they close in 3 hours. She said this repeatedly to him and got louder and louder. I butted in because the cashier simply wanted my food to be made and she was giving him a hard time. I asked if she was the supervisor and she said with an attitude "it doesn't matter..." I explained to her that she didn't have to make my food and that she could just refund me. There was another male employee watching and laughing. He came over to me and told me that she'll make my food. I explained to him that I didn't want her to make my food because of how she was behaving. He then said with an attitude "so then you can leave and come back some other time". I asked what her name was and he said he's not telling me, I asked for his name and he said it doesn't matter... (they seemed to be buddies) The female employee who was preparing the food became extremely hostile and irate. She called me a "b***h" in front of other customers. She was on FaceTime while preparing the food and began to point the camera at me and was swearing. Like I said, I go to the DD daily but after today, I'll no longer go. The cashier was extremely nice, but the female employee was extremely hostile and unprofessional and the other male employee who came over to talk to me escalated the situation when the cashier was already handling it. read more

Dunkin' - Hostile employee - Donuts Near Me - Canton, Massachusetts

Find some new staff or a manager that knows how to choose the correct staff. This place in unreal. Love sitting in the drive thru with 6 cars behind me while your employees lean against the wall on their phones, cursing and having no idea that the words thank you, excuse me or please. Place is a joke. read more

I watched the meat and egg to my sandwich sit on the dirty counter for 10 minutes before they tried to serve it to me. Staff tried to tell me that they just made it. Thinking about calling health board. Drive into Canton and chose from the other 3 in town read more

I am a huge fan of dunkin donut's and frequent at it since i am a college student who needs caffeine to survive. Yet, this dunkin donuts is rude, unorganized and a horrible experience. I purposely drive ten minutes out of my way to go to a different dunkin donuts because i know if i go to this dunkin their aggressive attitudes will ruin my day. The speaker behind the drive through performs slowly and will ask you multiple times how can i help you, just to ask you to wait. They are unhelpful and very disrespectful when they speak to customers. I would suggest not stopping here even if you are in dire need of coffee. They constantly mess up orders and refuse to fix their mistakes. I am not usually a yelper but from my many terrible experience here, I had to worn others. Thank you for listening to my little rant, and please enjoy your dunkin elsewhere. read more

The drive thru at this location is pretty disappointing. If you need to go here I'd go inside for sure. This location should be perfect since the Headquarters is right next store. read more

Great selection, friendly service, lots of clean seating area and something else... oh yeah, Donuts!

Sitting in a 25 min line at a drive through is pretty bad. Employees joking amongst themselves with the drive-thru speaker on. Go anywhere else! read more

The worst I have ever been too. So disorganized. The line is out the door. Complete zoo.

Worst location of Dunkin yet employees just joke around on drive thru. They never mixed there drinks and get frustrated when u ask for more creme or sugar because they didn't make ur drink correctly. I recommend everyone else to go somewhere else or buy a energy drink from the gas stations next door. This the third time in a row they messed up my coffee, they clearly don't care about there customers. read more

Worst Dunkin ever. Rude staff. I ordered a dark roast iced coffee they filled it to the top with ice which is not the norm. The dark roast tasted like burned poison. I get dark roast every day at my usual Dunkin. This tasted off. I told them and they told me I must have never had dark roast before and that it was stronger. Ridiculous. I exchanged my order for a regular iced coffee which again tasted like burned coffee. I accepted it and left. Obviously their machine aren't calculated properly and the staff is incompetent. read more

They're super friendly here!! The new beyond meat breakfast sandwich is fantastic! Really busy location but they do a good job of keeping things quick! read more

Best customer service at Dunkin Donuts in Washington st in Canton Ma. Store"s manager Rosangela Desousza is a supper star manager and she cares about customers I use this stores every morning 7 days a week.. I like the service provide to me.Always with smile and kindness.t Team well trained and organized..Congratulations to ROSANGELA DESOUZA and her team. I m very happy customer.Arnaldo Teixeira, read more

This Dunkin Donuts seriously needs better layout, the drive thru is so inconveniently set up & the parking lot is The only reason it is getting 2 stars is because it is in a big but very awkward to maneuver. However it is a key location. Extremely close to the highway. read more

Location is Awesome, Selection is Awesome, Lobby is Beautiful (FADD), Drive-Thru is FAST, Lobby is SLOW, but 6 people working and Manager on duty to please the customer. Most friendly atmosphere like Fartsucks, tables, chairs, cushion chairs, counter, lots of wall outlets. It's great with two gas stations next door! read more

very rude BRAULIO M. ordered 2 turbo shut, he make me 2 espresso and charged me x2 more! i ask him is not what i order!!!?, he just ignored me!! read more

This has to be the worst Dunkin' Donuts EVER. My daughter had a gift card and thought she could get a free drink. The way it was exsplained was so rude. Then she screamed onions bagel are discontinued everywhere! When our bagels were ready they were thrown on the counter,. read more

5 Visitors from mid states wanted donuts - 9:50 and the lobby locked down - 3 workers playing grab a**with a young kid - We want to see the selection - he would not open up - drive through was open but seems risky when we asked why he was not letting in customers. We passed read more

Don't go here in the afternoon. The staff looks like they're ready for naptime and they can't complete simple orders. Ordered one of the new Bacon Ranch Chicken Sandwiches and when I got back to my office I found I got a BBQ Chicken Sandwich instead. Receipt did indicate Bacon Ranch Chicken Sandwich. Wake up folks! It's only 1:30pm! You'd think being near the corporate office this location would step up their game. The CEO could walk in at any moment for pete's sake! read more

Got stuck in the drive thru for over 15 minutes. Absolutely uncalled for. Shouldn't even be in business if it takes them this long to serve people. Avoid this dunks like the plague, there's plenty others to give your business to! read more

Great location. Drive they is always quick but the best part is when I pull up to the window there is always the nicest man there to greet you and smile. I think his name is Jonathan - I'm pretty sure but I'll check next time I go. He honestly puts a smile on my face when I pull up and what's better than that?!?!Thank you! read more

I really feel that the people waiting on customers should be able to speak English. This is the United States where we speak English. If I were at a DD in another country then I wouldn't expect that they speak English but that's not the case here. read more