Excuse me, brought back a dunkalatte, Because it wasn't a dunkalatte!! Go to the drive through right after-the woman goes 'What'. I put expresó in it' ah, no you didn't. She makes another. Crappy coffee!! Good grief!!!! Won't be going there again !!! It was 5 am, you shouldn't be rude so early!!!!! Or at all!!! Saying 'What'. To a customer. I tell ya!!!!! read more

This used to be the best local Dunkin Donuts, however, they have gone extremely down hill and it's unfortunate. First, when a person is ordering...please for the love of God let them finish what they are saying before you say, "is that it?" Next...stop saying, "is that it" after every single thing the customer says!! You're in such a rush to dismiss the customer that you are truly messing up their order! Out of the 5 items that I ordered only ONE was correct and it's because the person taking the order is not even listening. I know Dunks is a fast food breakfast place and I'm not expecting perfection but just a little competency would be nice. I truly hope Winn Street Dunks can pull it together!! read more

Always such nice staff! The manager is really sweet (I forget her name she has blonde short hair), and whoever is usually on the front register is always so nice. I haven't had a bad coffee from here either yet read more

Ridiculous I ordered a Coffee muffin and a coffee roll at the drive threw they gave me two coffee rolls I go inside they said they don't have the muffins of any kind so they just tried to pretend I wouldn't notice I assume cus they didn't say this before taking my money last week they gave me ice coffee with no coffee in it it's literally down the street from my house and now I have to go somewhere else because their not honest read more

This place is a hit or miss. The coffees are generally pretty good, but in terms of the atmosphere, it is not so great. Many teenage boy employees there have loud, inappropriate discussions, and it makes being there uncomfortable. Seems like afternoons needs more management, but mornings tend to be very smooth. Lattes here are much better than at other Dunkins read more

This is a better run Dunkin Donuts in the Burlington, Ma. area. They are efficient and fast.

terrible service , I walked in to order my usual coffee roll and tea , in the midst of me ordering the girl taking my order had pigtails black hair with a hint of pink/red hair as she was taking my order the one making the drinks tripped the young ladyand they were all fooling around and it was just all a big mess. after that I still ordered and honestly the customer service was beyond terrible . clearly we need adults working in these kinds of franchises. read more

Consistently gets order wrong. Today was the last straw, my black coffee had cream in it and it clearly was the bottom of the carafe, filled with coffee grounds. Not simply a few. Could not drink and will not return despite convenience. If I thought anyone cared, I would have returned with it. The owner needs some additional staff supervision. read more

My coffee was half full and cold, and I asked for a croissant toasted, not burnt, and with butter... My bag had a burnt croissant, that was also freezing cold... Will never go back read more

I'm not sure about the drive though but ordering through the Dunks app for in store pick up is horrible, unless the manager is there. I order ahead so I don't have to wait but when I order from this location and pick up in store, I almost always have to wait. I ordered my coffee when I was leaving Bedford yesterday. My GPS said it was a 20 minute drive. I arrived at this Dunks location and I still had to wait 9 minutes in store. After getting my coffee that took 29 minutes to make for some reason, it was completely wrong. This happens far too often. On a few occasions I'll order an iced coffee with cream and sugar but when I go to pick it up, there's a black iced coffee waiting for me. It's a shame because this Dunks location is about a minute drive from my house. Now I have to drive across town to get my coffee so I'm not late to work. read more

This guy named nick is the best worker and he makes the best coffes and always upsells good

If I could give a zero star rating I would. We went through the drive-thru and it was not busy at all. We were literally the only car in the lot. When we asked if they had any munchkins they said they unfortunately didn't. Fine by us, we decided to get some donuts and donut sticks instead. We asked for the types that they had and the lady was super snappy. She was super dismissive and so rude it made me not want to get donuts anymore. We asked for the selection again and she was like "I already told you we don't have that type" even though we just wanted to make sure what they had. When we asked for four donut sticks she rudely remarked that they only had three. How were we supposed to know? They also threw all of the donuts in a single bag when we ordered ten. Not even considerate enough to give us a box. Other stores have given boxes with just six donuts. This made all the donuts get smushed. Keep in mind we had jelly donuts. So messy... Usually we like going here for the drive-thru because it is quick and easy. But we will not be coming back ever again. read more

Dunkin' - Coffee wasn't even full! - Coffee & Tea Near Me - Burlington, Massachusetts

My stop on the way to work Place if the one near my house is too busy... The line is always long but flys, their parking lot might be the biggest Dunkin Lot I have ever seen... read more

Dunkin' - Coffee & Tea Near Me - Burlington, Massachusetts

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Great shop. People who work there are always nice and attentive. Hot coffee and good donuts. Great service.

We passed this way (twice!), so it was convenient to pull into their good sized parking lot. If you don't wish to get out of your car, however, they do offer a drive-through option. I don't recollect if there was any seating area inside, but it was well staffed inside, my friend was able to make use of their washroom, and I can see why my friends are addicted to their Coffee Coolatta - and I don't even like coffee! Although I do like coffee flavor. read more

So inconsistent with the ice coffees it's amazing. Also ordered less ice and they charged 30 cents more

This dunks is a well oiled machine through and through! The staff is so lovely and efficient, the lines are always long but the service is ridiculously fast and the food/beverages are great. 10/10 favorite dunks ever. read more

You may think that there's a Dunkin Donuts on every other block, but a Dunkin Donuts with a drive-thru is key when you have a toddler strapped into a car seat in back. This one is close to the highway (Route 128) off of the Winn St. exit which is less of congested than the Cambridge St./Wayside Commons exit less than a mile away. The Dunkin Donuts over there has no drive-thru. read more

Dunkin' - Coffee & Tea Near Me - Burlington, Massachusetts

I've had problems with this Dunkin' Donuts before and the manager said she was doing something incorrect which made the coffee taste all watered down. Great,for one week it tasted better. I went a few more times, terrible coffee. I now switched to a cappuccino because who can really screw that up? Well they can. It isn't necessarily the taste, it's the fact that I get only 3 sips out of the medium drink that costs $3.07 and it's done. I get it, cappuccinos have froth. But the amount of that you get is ridiculous. Other dunkins are great, give me plenty of cappuccino to be happy with. I kept giving this place chances because it is the easiest to get to for my work, but I can't anymore. read more

This Dunkin Donuts has the most polite, friendly, genuinely nice employees I've ever encountered at a Dunkin Donuts. The cashier, the people that make the drinks, and the people that make the sandwiches - all were friendly, smiling, and actually looked me in the eye when talking to me. The food and drinks I ordered were perfect, but the service is what really made this place special. So much so that I sent a feedback form to Dunkin Donuts to let them know how awesome this store is. I was only in the area while car shopping, but I went there twice (once when we looked at the car, and the second time when we picked up the car), but I will definitely go back when I'm in the Burlington area. read more

Worst service mid to late afternoons Saturday and Sunday. The coffee was stale as well.

Well run dunks, from the seasoned staff taking orders at the drive up, extra shout out to the long time guy who works the orders and handles much of the sandwich orders) to the managers taking care of take out and orders. The menagement is always making sure the parking lot is clean, inside spotless and all the staff engaged. read more

super quick and great service. lovely, pleasant and efficient employees. i spent only 1-2 minutes going in and getting a coffee without even mobile ordering. read more

Ive been going to this dunkins donuts everyday before and after work, I know most of the employees by name and I believe they're extremely polite other than this one female with dark hair. I believe her name is nusrat, after a long day at work I came by to grab a second coffee to get me through the rest of my day. But I was met with an attitude on the intercom, coming from this young lady, when I got to the window It appeared that she had hickeys or red/purple spots all over her neck. I believe this is foul considering she is serving food and drinks to her customers. She also had an attitude to her coworkers, even though I was the only one in the drive through at the time so there should have been no stress. I don't usually write reviews but her attitude is something that stuck with me. Please address this or I will no longer be bring my business to Dunkins donuts. read more

This DD has the best drive through I have ever seen in any fast food drive thru. They are the quickest and nicest crew. I have never had an order screwed up and I go there at least 3 x a week read more

Went to the drive through. I was told that I could not order a coffee because they close in "like 5 minutes" and they they were cleaning their machines. Just rough because the day staff is usually very on point with timing and orders. read more

I love this Dunks and it's employees. The drive-through line always goes fast and everyone always has a smile on their face

This is the worst pink lemonade collata I have ever had Let's just say it wasn't even PINK. Lately the branch has been going down here. Going somewhere else read more

A girl named Kim was working and she was extremely rude and disrespectful. She did not smile once and did not look like she wanted to be there. At least fake a smile when dealing with a customer, right?! Not her, she was bitter and lethargic and my experience with her made me not want to return. I've been a regular customer for the last few years and I can say that I will be finding a new establishment to frequent. Of all my years of coming to this location on a regular basis, I have never experienced such horrible customer service. read more

Today I went to Dunkin Donuts to get my usual coffee and I was terribly dissapointed by the service. When I ordered my coffee I was made to wait 10 minutes for a simple coffee only to find out that they had completely forgotten about my order. This is bullshit. Then when I informed the employee about the incident I received a dirty look and then was given the wrong coffee. I will make sure generations of my family never come to this Dunkin donuts so long as we live. read more

Will never go back here. Rude. Won't fill mobile order of a different store when other location is closed. It was just a med coffee. Be nice it's Christmas. Trust me I'm done live .25 miles away will go elsewhere like one near Shaw's read more

Good service and they are really efficient during the morning rush. Don't get suckered into waiting in the drive through, park your darn car and walk in. You'll be happy with the quicker service. Standard Dunkin Donuts food, and they got my coffee right. They we're surprisingly friendly for rush hour baristas. read more

Good shop. They hire the right people. I prefer to go in instead of the drive through. Always plenty of help so waiting is minimal.

BEST DD EVER!!!! I have been working next to This DD for 3 years now and go pretty much every day and they have never let me down! I am literally the pickiest coffee person .. I actually prefer coffee houses well over DD but this one is great! Ever since all DD 's started doing real Latte's and cappacino's ( well w/ the correct machine and all.. Not the instant machines) I have NEVER once had a normal correct LATTE from ANY DD anywhere except this one !!! They make amazing latte's , the staff are so so nice always! I love these guys ! I don't know what it is about all these other dd's out there , OMG the latte's are disgusting! They are either cold or like so bitter or just sooooo bad ! Needless to say : IF YOU WANT professional friendly service , the best DD latte in the state or a good fresh coffee ! GO VISIT THIS DUNKIN DONUTS .. read more

I was waiting in the line with 1 person in front of me. It took the lady like 5 minutes to get her a donut. Then when I went to order I got a stale donut with 0 cream in it. I thought I ordered a Boston kreme donut. Overall I am extremely underwhelmed in my service at this location. Waste of my time! read more

Some dark haired boy named Matt was so kind and respectful today! He made me the best wake up wrap I have ever had and that Is saying something. Patrice, you should give this guy a raise! read more

Staff have a really nice attitude - hot coffee and good muffins- great hours and a drive thru- a great D&D!

I always come here before work every morning. The drive thru is fast, even if they're packed and the employees are always wicked nice! They never mess up my order. read more

When I am back in my hometown of Burlington, Ma. I love going to any of the Burlington Dunkin Donuts locations, but the Dunkin's close to my parents house on Winn Street is the best and always so busy. I love Dunkin's coffee it's the best and always bring about eight lbs of coffee in my suitcase back to California. My only wish is that a Dunkin Donuts opens here in Palm Springs, CA very soon!! Oh yeah the donuts are yummy too, love the honey dip! read more

The best store ever. I ordered an ice coffee, hash browns, and a bagel, pretty simple order . They made the coffee right, but they gave me the food and the bagel two minutes after that. Everything was very tasty and the staff very kind and professional. I'm giving them five stars because they deserve it. read more