Ordered online through the mobile app. Simple order...sandwich and an OJ. When I got to work, I realized they made the wrong sandwich. They weren't real busy at the time, though they still managed to give me the wrong sandwich. I called the store and informed the "manager" of this, and was told to bring it back. I told her that I was already at work, and asked if they could make a note and provide the correct sandwich next time I stopped. Abruptly, she said NO...I must bring the wrong sandwich back as that is store policy. I offered to take a photo and send it, but was told NO again. I had to hop back in my car, and drive back to the DD. I work in the customer service industry, and now I can see why this DD has such a low yelp rating. Obviously, they do not care. read more

HEALTH INSPECTIONS HASNT BEEN DOING THEIR JOB!! DONT GET ANY ICED DRINK!!! for your safety NO green tea, NO iced coffee, NO lemonade, NO iced tea. if you knew how bad the gunk build up is on the tubes... if I can find a way to add pictures you will be DISGUSTED and outraged health inspectors let this go for YEARS! read more

Dunkin' - These are the tubes your iced drinks go through!! (they are supposed to be clear!) your lemonade, iced tea, green tea, iced coffee, coldbrew - Coffee & Tea Near Me - Boyertown, Pennsylvania

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Just went in and stood there for 15 minutes the only one in line no one took my order, just ended up leaving. Terrible!

Worst DD on the planet. Always out of inventory & 90% of the time, your order is wrong 100% of the time. Skip it and enjoy one of the local coffee shops in town. read more

I went with my friend and order two large matcha with vanilla pumps, we got the total when we got to the window and it being 3 dollars more then it did the day before at a different dunkin. we asked a receipt and she charged us with cold foam even tho we didn't ask or say anything about it. I do not recommend this dunkin and do not trust the red head. read more

-Met a friend there this morning. The two employees that took my order (one was a trainee) were friendly and attentive. The problem is that the tables were dirty; floor-dirty; condiment stand -really messy-spillage everywhere! When my companion spilled coffee at our table, I asked for assistance but was told they'd send someone later. What? We left. The chicken sandwich & coffee I had were delicious. My companion enjoyed her order too. That's the other star. read more

people there are always miserable, they should not of been hired, i do NOT think i have ever been to this dunkin and my order was actually correct, i ordered a iced matcha latte and instead of it being the norm it was blended with the ice creating a frozen matcha. never go here they SUCKKKK. 0 stars btw read more

Definitely the best Dunkin in the vicinity of me. Don't always get orders right, but when they don't they do always compensate you. Way better service than you will get in Pottstown or Douglassville. read more

This Dunkin franchise is probably the worst in the surrounding vicinity! They never make my coffee the way I ordered it and frequently have given me the wrong order!!! How hard is it to push a button that corresponds to my order that you are supposedly listening to when I drive up??? And these are the same people who want $15 an hour for poor service at best. The owner or manager need to retrain these people on customer service!!! I'm tired of driving off or getting home only to realize they screwed my order up!!! I understand it gets busy but it is a fast food place and they should be training the employees on how to listen and prepare orders accurately. Then they give you attitude when you ask them to correct the order!! I'll be taking my business to another franchise that understands customer service! You guys could learn a lot from Chic Fila!! Feeling Pissed!!! read more

If I could give this Dunkin 0 stars I would. I try to avoid this one as much as possible but it's right near my kids daycare so I try to give them the benefit of a doubt. They never get your order right and the donuts are terrible. I have probably been here 15 times and maybe 2-3 times was my order correct. Tonight I ordered a small caramel iced latte and the guy handed me a large hot caramel latte. I said umm excuse me I did not order this and the guy replied "oh shit he made you the wrong drink" - incorrect the guy taking orders entered in the wrong drink and blamed it on the guy making them - I was already annoyed bc this happens every time so I just took the drink and drove away. Such a waste of time and money, since I'm pregnancy and can't drink the entire thing. Never going back. read more

If I could give zero stars I would. Warren the store manager is a horrible manager! He lies about fellow employees, makes up things, and takes his job too serious. If he does not like the way things are being handled, he will fire you for no reason. Forget it if he doesn't like you, if it is under 90 days of employment, he will fire you just to prove a point "that he is in control" as he states quote on quote "he does not need to have a reason to fire you, under 90 days of employment" Besides the fact that he is a grown man, who acts very immature and childish. Also, if him and his crew do not like you, they will talk about you and see to it that you are gone. This is the second Dunkin that my child has worked at, and they are absolutely the worst employers! I do not recommend that anyone works here. The lack of respect is horrible, as I have witnessed it first hand, as I had words with him myself! read more

The quality of this Dunkin is absolutely the worst. I always try to give them the benefit of the doubt. I am utterly disappointed every time I go. The sandwiches are always burnt and assembled like a toddler. read more

First time ever eating a DD breakfast sandwich. The sausage egg and cheese croissant was TERRIBLE!!! Tasted like someone sprayed it with windex or something as disgusting./ 20 minutes later and I still have this chemical aftertaste in my mouth. considering going to the ER.. read more

Horrible customer service, very unorganized and argumentive. Especially Sabra Wheeler

Great people, great food, Batman approves! Creme delight with an egg and chee on everything is the way to go! read more

Dunkin' - a man in a batman costume - Coffee & Tea Near Me - Boyertown, Pennsylvania

I ordered a French vanilla ice coffee and what they gave me was the coffee but there was caramel in it and I didn't order that and there was so much sugar when you drank through the straw I would get chunks of sugar... NOT PLEASANT!!!! read more

At the drive through the other day could hear the male manager (?) ranting loudly in the store and joking with other employees in front of customers. The employees working the drive through was the only one actually working and he finally made my drink while I sat a watched the circus inside. This location is a little less crowded than the one up the 100 but the parking lot entrance is wacky. read more

Quick and efficient kind and courteousNever pushy and they also wear their mask and gloves at all times

They appear to be really understaffed so the quality is going right out the door. This break sandwich for my son was not toasted, the eggs were still cold in the center, and the bacon was way under cooked. Absolutely gross. People would rather wait, rather than paying for under cooked, gross food. Done. read more

Went to this DD because the one 3 miles north on 100 was terrible. Today's order had three items. Hash browns, burnt. Coffee, wrong size. Breakfast wrap, apparently made by an orangutan with its feet. read more

Dunkin' - My mess in a bag - Coffee & Tea Near Me - Boyertown, Pennsylvania

Worst service I've had in a while. Attitudes are atrocious and management sucks. I dont know what happened to the bubbly man that was there 24/7 but they need him back because its a dump. read more

I placed an order (a week before my event) for four dozen donuts to be picked up this past Saturday, October 19. When I arrived I went to the pick up counter and two girls, who seemed to be totally confused told me I had to get in the order line that was back to the door. So, OK, I get in the order line. When I finally get to the counter, the guy there tells me they have no record of an order, even though I had my receipt. My order included a dozen toasted coconut and the guy says, "we only have 3". I replied, "But I ordered a dozen." He said, "Too bad, we only have 3." Needless to say I was really disappointed that my order was not only totally forgotten, but then then didn't have what I wanted. These people need some serious training. They didn't care at all that they screwed up so badly. Incompetence at its worst! read more

What happened to this place? Did it change hands in the past year? It used to be run pretty well and the drive through was pretty fast moving even when backed up but no longer. You can have one car in front of you and it takes FOREVER. It's gotten to the point the past THREE times I've gone into the drive through, I've had to put my car in park because IT. IS. NOT. MOVING. They need to re-evaluate the drive through operation because it's NOT WORKING. read more

Worst customer service!!! I was given a HOT cup of tea with a leaky lid & with lots of tissues underneath. Told by the crew member (CM) that " Yeah, their lids were crappy!!! " In the middle of me asking for a different lid, she rolls her eyes & walks away from window. I beeped the horn. No one would come back to window. I could see her mouthing something & behaving crazy. When a CM finally came back to the window, I asked for the manager. I waited, now drive thru line is held up. Then, different CM came to window & told me the manager said I had to come in store & was told that if I didn't leave window, the manager would call the police. (Really!!!) In my mind, how would calling the police end as I'm a black female. So, I went in store for my safety & witnesses & asked for the manager. CMs first claimed that manager was busy. The CM that gave me the HOT tea was sent to me- still with attitude & very unprofessional! I asked her if she was the manager. She wouldn't answer the question. Why would I speak with the CM who caused this issue. She told me that every CM was a manager. She pushed me off to a different CM/fake manager. He listened to my purpose for wanting to speak to the manager in the 1st place which was to say how unsafe it was to give someone a cup of HOT tea with a faulty lid (safety issue) & to just change the lid. I asked him for the name of the main manager at the location & was told that he didn't know the name of the manager. When asked for the rude CM's name, I was told they couldn't give me her name. Ok, I might understand that. None of this was necessary!!! To threaten to call the police & escalate this matter to a serious matter was just unwarranted!!! All they had to do was listen & communicate when I was at the window. I will never visit this DD location again even though it's my neighborhood DD. read more

This Dunkin' gets it right every single time! My coffee is always hot & delicious, and the staff is always friendly.

If I could give this location is zero I would they have the worst donuts in the world they're disgusting they're hard they never taste fresh they are extremely disgusting I recommended no one buy anything from this location everything is pretty well gross and I've been here several times call me an idiot for continuing to go back to a place that does not know how to make a fresh donuts and there a donut house yeah right you need to close your doors and learn how to make a fresh donuts Today was definitely my last time read more

If you want watered down iced coffee, go through the drive thru! They pour iced coffee from the machine into a pitcher with ice and it sits getting watered down near the drive thru cash register. It's so light, it looks like iced tea. Stop trying to save 6 seconds and walk over to the machine and taking it directly where it's supposed to come from so it doesn't taste like water!!! read more

This is by far and away the absolute worst Dunkin I've ever been to. The coffee is CONSTANTLY bitter, food is always either stale or burnt, there refuse to accept Dunkin coupons, and they're incredibly rude. I understand it's just coffee and donuts, but how hard could it be? Avoid this store at all costs. It looks nice but the quality is BEYOND garbage. read more

I just wanted to pick up some doughnuts on a Sunday morning at 10am. My first time in the store and thought it was too warm inside (and I love warm!). Then I noticed that there wasn't a lot of space for normal doughnuts. Of those spaces there were quite a few empty(and they said there weren't any more in the. Since I could not get a good variety of doughnuts I left. read more

I went to Dunkin Donuts this morning about 9 a.m. waiting about 10 minutes at the front counter. Service was very slow when I was served I was given lukewarm coffee and stale coffee at best. Drive-thru they had three or four people working counter one person. read more

World's worst Dunkin Donuts. Coffee-sugar-milk ratios never right or consistent visit to visit. Sandwiches not heated/reheated all the way through. They have 6 employees at a time behind the register and 5 are always trainees. Avoid. Go to High Street. read more

Well, they managed to screw up a black coffee. I specify black when ordering so I do not end up with cream and sugar.

Their iced coffee is the most watered down waste of money. You think they would see enough of these reviews and get their crap together. I swear every time they get it wrong read more

I dont even want to give them one star. Theyre right near my house so i dont have the option of going to another location but cmon 3 times in less than a year that i go to the window and nobody takes my order. Lights are on and nobodys home.. pathetic. Different faces but the same reults year after year read more

This is the worst Dunkin' Donuts I've ever been too. Every single time I place my simple order they get it wrong and then stare at me like I have 4 heads when I tell them. I don't understand why it's so difficult for them to complete an order successfully. read more

Ordered a toasted bagel with cream cheese. Received a rubbery bagel with screaming hot globs of cream cheese because it was obviously microwaved together!!! read more

this establishment always seems to mess up my Iced Mocha Latte :-(

I went in just before 10 pm on a Wednesday night. The manager there either runs a great business or should be thanking the group of kids they have working for them. They seemed to genuinely enjoy their jobs and all seemed to get along great. I don't know the employees' names but I'll tell you, I'll be back just because of the attitudes those employees had. Well done! read more

Horrible service, slow and you end up getting nothing that you ordered. Its hard to understand why when there's 8 people working there and they still manage to not get one thing right that the customer ordered. Go to the one in Stowe the service is exceptional. read more