Ordered via the app, but when we arrived to pick it up, they couldn't find our order at first. It seems it was due to the time limit passing, but they eventually located it and got everything sorted. A little frustrating, but the service was ok in the end. read more

this place messes up my order at least 2/3 of the time and the employees run around arguing in front of customers, it' s like they have nobody in charge to lead the shift. worst DD I've ever been to read more

We have never had an order without mistakes from this Dunkin. They make the drink differently every time we come (Cocoa Mocha Iced Signature Latte) and it usually tastes horrible. We also ordered 2 bacon egg and cheese croissants and received sausage instead. We will not be coming back, as we've already given them multiple chances because they used to be better a year ago, but has gone tremendously downhill now. read more

Came here on national donut day for a free donut with any beverage purchase. I liked how they have oatmeal for the coffee which made it very creamy. The doughnuts were fresh and a good selection. There are some new selections for breakfast sandwiches like tomato pesto grilled cheese, omelet bites and avocado toast. read more

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Wow. The number of F bombs and gee dees I hear while the crew works is astounding‼ it's like being on a pirate ‍ ship with a bunch of naughty sailors. The coffee and donuts are as expected. read more

WORST LOCATION EVER. Always dirty, doesn't look like they have ever cleaned, anything. Service is trash but probably because they are short staffed. except it took 7 Mins for someone to even greet me and i was the only person inside. read more

My friend and I wanted to check this duncin out because there was a lot of bad reviews but they must have really turned things around. The line went by fast, the food was WAY better then Prince ave Dunc, AND the people there were very nice and efficient!! read more

honestly i dont really care abiut this location i just want it to close. they take too long to order and the service is good. they legit dissolve half of the time and the manager isnt even at the location!!!!! 0 star for shute. -love, tickle tipson read more

This is the best experience I've ever had at this dunkin location. I was greeted at the window by a bright smile and enthusiasm. Kayla really made my day with her fast and friendly service!! We need more Kayla's in this world. Dattebayo Kayla!! read more

It is Dunkin so my expectations are low, but they genuinely do not care. The food is always always cold and the coffee is gross. Just go to the one on Prince Avenue. They're actually kind and seem to like their job. read more

I don know what's happening in Dunkin of Epps Bridge but the Assistant manager Maddie and another employee Christian are very unprofessional, getting into personal family problems. read more

They're nice enough here which is more than I can say about a lot of places, but I placed an online order for a bagel and I got there only for them to tell me the only bagel they had were the nasty multi grain ones. How are you out of bagels at a Dunkin? I left with a croissant which I'm not a huge fan of. Last time I went they were out of the brown sugar cinnamon for my cold brew that I ordered. They are apologetic about it which I appreciate and they will work with you, but no point if they never have anything you order. read more

The servers new where nothing was and there were no selections of ice cream. Lastly the ice cream was all in a disarray you could not pick anything without getting the wrong flavor. DO NOT COME HERE!!!!!!!!!!!!!!!!!! please. I would give this rating a zero out of five stars but that's not possible so I give them a one. read more

Worst breakfast I have ever had in my entire life. Disgraceful excuse for hash browns, the eggs on my Sandwhich taste like cotton, and the bread is stale. ITS A DOUGHNUT STORE YOU GUYS LITERALLY BAKE SHIT, WHY IS THE BREAD STALE?!?? read more

come here almost every morning for coffee. great service, line moves by quick and who can beat an iced coffee for under $3!!!!!!

Do not go to this location!!!! I normally go here often because it's very close to where I live. But at least 75% of the time they completely mess up your order and will not correct it. Today was the last straw for me. I ordered an iced Matcha, when it was handed it to me it was half empty, there was no Matcha and it was full of what looked like soap bubbles. When I tasted it guess what it tasted like? SOAP!! Save yourself the emergency room visit for food poisoning and do not go to this location!!!! read more

I purchased a sundae with everything on it. It was only topped with nuts, a sprinkle of chocolate, and 4 cherries. No strawberry, no pinapple, no caramel, no marshmallow. This was not a sundae. This location used to be a 5-star rating it has really gone down. Somebody need to put them on the show Restaurant Rescue. Very disappointed. read more

Literally every single morning I go and get a coffee and it's made differently EVERY TIME. I just don't understand. I also ordered a bagel and It was literally black around the edges..... and there was barely any cream cheese. Disappointed in this location read more

Finally we have a Coffee place somewhat close to home ..... 20 miles. But you can't complain when you are a lover of the coffee bean. Having just opened the place was clean, staff were friendly. Little disappointed that they were unable to warm my original donuts up, they taste so much better warm. Staff member informed me they didn't have a micro wave so could not warm any donuts up. I opted not to get donuts with coffee as a result. Coffee was good though. read more

Dunkin' is already not high on my list. They are generally slow at this location and it's not really a great place to study. The AC is usually blasting and it's too 'franchise.' Location coffee shops in Athens are much better. read more

I live down the road and order often. I have had no issues and coffee is always exactly how I like it :)

Friendly staff but not particularly adept. For example, if you go through the drive-through and order a hazelnut coffee, about 50% of the time you'll get regular coffee. I've gone here enough to figure out exactly how to order to increase your odds of getting what you want. Here's the formula: You: "I'd like a medium HAZELNUT coffee." (Emphasize hazelnut) Them: "Is that hot or cold?" You: "Hot." Them: "Would you like cream or sugar?" You: "Yes, cream and one equal." If you don't follow this pattern-- cream and sugar specs only after they ask-- the order will be wrong, generally regular coffee. Watch the corners in the drive-thru, they are blind and the pattern is convoluted, but it is a good location. UPDATE: Ok, just forget it. Why oh why do I keep coming here? No more! Unless you get black coffee in the drive through you're virtually guaranteed to get the wrong order. You'll ask for cream, sweetener, flavor shots, whatever and it won't happen. You won't realize it until you've already driven off. The fundamental problem is that the employees don't care. You can tell by their attitude and lack of attention to details. If you want drive through coffee, save yourself the hassle and go down the street to Chik-Fil-A. Their coffee is at least as good and their employees care. You'll notice the difference right away. Farewell, Dunkin. read more

Ok, so my roommate and I have given this place several chances and each and every time we have been disappointed. First visit, I went inside to place my order and stood for several minutes at the counter before being greeted, My roommate and I were the only customers in the store so I don't really see what would take so long to acknowledge us. Ordered and paid for a large strawberry milkshake and was given a small watered down, half milk half ice cream mess. I was shocked that the guy actually thought that could pass as a 5 dollar milkshake..... Second visit, again my roommate and I went around 8pm. My roommate experienced the same milkshake issue that I had on the previous visit and asked the guy to remake it. Once he finished he handed it back to my friend and said "is that right?" I don't really know if he was asking for his genuine approval of the second shake or if he was just being rude. Not to mention the girl behind the counter that was being totally rude to the other employees in such a manner that it was totally obvious to all of us customers. I ordered a total of 4 doughnuts, that she proceeded to randomly throw in the smallest brown PARER BAG that she could find.... Most of the frosting ended up on the bottom of the bag and smeared on the other pastries. Really guys you can't spare a box for less than six doughnuts..... read more

My daughter won't eat healthy food for breakfast, but she will eat DONUTS, so we come here and they hook her up. Always friendly and lots of different drinks to try. It's a combo Baskin Robins as well and I LOVE their ice cream! read more

Your review I had a really bad experience this morining at Dunkin Donuts Gaines School. Not only was the Manager rude to me because she could not understand my order, but she told me to leave and did not sell me any doughnuts. She had really poor customer Service and I was surprised that someone of her character would be the manager at such a well known place and in her position. She was very RUDE!. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I always get a bagel and they NEVER get the cream cheese right. But this morning was different. I got home with my bagel, and i opened it. And there was one line of cream cheese on one side so thin you could see the bagel right through it. I had to use my roommates cream cheese to properly coat the bagel... Also didn't tell me to have a good day. Pissed read more

The red head behind the counter was very pleasant and funny. She was quick to take and get our order.

I love coming to this Dunkin in the mornings. There are several employees who seem to genuinely enjoy, and care for, their customers. If you are polite and open to talking with them, you can see a whole new side of coffee. I constantly see many elderly individuals coming in and they are given respect and smiles. A few of the employees have even taken the effort to try and learn most of their regulars names. If you have any questions, even if you can't figure out the DD Perks or how to log onto the wifi, they are willing to take the time if they can to take your through it and get you going. And in the even you have a problem, the manager is very willing to correct the problem for you. I can't say enough good things about this store. It's a great start to my mornings for sure! read more

Girl at drive thru didn't say a word to me... Ordered a medium coffee that was halfway full and tasted like hot water .... GROSS, BAD SERVICE..... Stay away from here. read more

The staff is simply uncaring & lack any effort with the manager being the worst. I ordered my donuts & free coffee on my account. They did not give me a total when I ordered then charged me for my coffee when I paid. The manager then refused to correct the charge or take any action. The team is truly lacking. read more

This is the only place on the Eastside with a drive through for coffee, making it a quick place to stop in the morning. But that's about all it has going for it. The quality of food and coffee is subpar on a good day. On a bad day, it's nearly inedible. I wish they could get it together. read more

Definitely the best Dunkin in Athens, Ga. They accommodate any request I have and they always make my coffee exactly right. Makes me excited to get my coffee in the morning! read more

I live really close by to this dunkin donuts so I often swing by to get a coffee or breakfast. Most of the time the person at drive thru seems hesitant or confused if you order anything other than a regular coffee. But today is my last day going here for sure. The manager attempted to try and argue with me over rather or not a "egg white flatbread" or an "egg white omelet" is same thing. I had ordered the omelet thinking it was an actual omelet made of eggs, not flatbread. Anyways, was just looking for clarification and for them to simply apologize for the misunderstanding and offer to get me something else. Instead, the "manager" stood there trying to make me feel like an idiot. What a great manager!! There are too many options in Athens to keep spending my money here. read more