Waited over 25 minutes for breakfast, which apparently gave them plenty of time to make sure the hash browns were soggy and the sausage, egg, and cheese were cold. I considered speaking to someone about it, but the employees already looked inconvenienced by the burden of serving customers. Didn't want to interrupt. read more

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At the Maryland House rest stop, and a hankering for donuts took me to the pre-re-branded Dunkin' Donuts occupying the East Side of the food hall. A strawberry glazed and a chocolate glazed, both with sprinkles (of course!). All as expected, but they did NOT accept the Dunkin' app. Ugh - big disappointment, I have to say. Alas, the donuts hit as expected. At least they got that right. read more

Dunkin' - Strawberry glazed with sprinkles! - Coffee & Tea Near Me - Aberdeen, Maryland

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I normally like stopping off at the Maryland house rest stops for breaks, food and to fuel up. But the Dunkin' Donuts inside Maryland house has become HORRIFIC!!! #dunkindonuts I pop in for a coffee and a wrap- the line is 10 people deep- can't use the on the go app it doesn't work inside there. So you have to wait 20 min to get through the kiosk line (they shut down counter ordering so allllll those non digital people who don't know how to order? Yeah you're waiting for them as they figure it out) to wait another 15 min for your overpriced (yes!!! Way More expensive here. $4.77 for a Medium hot coffee) and then when handed to me? Luke warm bath water coffee. And worst part?? Because you can't use the on the to app, I can't get the rewards for spending!! I paid $30.00 for 2 coffees, 2 wraps and 6 donuts. A bit outrageous, lines horrific. Won't be using Maryland house Dunkin again. read more

Dunkin' - This is the line to place order in kiosk!!! 15 deep at this point. I was total time? 35 minutes in lines - Coffee & Tea Near Me - Aberdeen, Maryland

I have nothing Possitive to say here. I'm sorry to be a downer, but the food, the service and the experience was poor. They don't take mobile payment through Dunkin App, so that's a thing I haven't seen in a while. Please do fill up your tank or grab a snack from the kiosk, but avoid this DD at all costs! read more

Dunkin' - Such a bad experience. Very disappointed - Coffee & Tea Near Me - Aberdeen, Maryland

Other than death is there a human speed slower than reverse. This rest area pickpocket otherwise known as Dunkin' is stupefyingly slow - or at least 95% of the way towards full blown rigor mortis. A medium coffee with milk and Splenda should not take 25 minutes to make on a sleepy Saturday morning. I adamantly avoid Dunkin' because they defiantly refuse any form of self-service thinking their customers are going to make bank absconding with an extra creamer. However, on this highway to hell there's simply no choice in the matter. So here I stand nervously waiting for an overdue Amelia Earhart to check-in and bring my coffee at the same time. I believe my morning brew is still lost at sea somewhere near Guam. read more

The 0 stars isn't for the service since they are understaffed but for the fact that you can't pay with the app and after waiting 10 minutes was told no and sent in my way. There's no mention of not being able to pay with the app,only that you can't pay with a card at the register. They're not the same thing so be clear with your tiny sign. What kind of business tells you " no you can't pay?" read more

This Dunkin is within Maryland House on Route 95. It is one of ten or so food/service outlets in that spacious facility. Used to be you could count on the former DD to provide consistency in coffee and their baked goods. Not so much anymore. Probably because public water systems are too heavily treated with chemicals for health reasons, their java can now be based on "hard" or "soft" water that completely change the bite from the brew, usually to bad effect. Here, at least, the joe is stable and decent, and carries well on the long drive home. Same can't be said for their donuts. We sampled a few (sour cream, glazed sticks, blueberry)and found them all to be overly crumbly. Each bite or broken off small part of their circumference had pieces of dough and sugar falling in our laps no matter how careful we tried to be. Even attempts to vacuum each bite with focused inhalations failed to capture the runaways. Not wanting to deal with the cleanup, we opted to roll the bagtop closed and wait until we were free of the car to finish them. read more

I rolled in here about 11:00 pm one evening on the way down I-95 Southbound from PHL towards Washington Dulles International Airport. I still had a couple of hours of driving left and needed to keep the ole eyelids propped open and the brain alert. I ordered a large iced coffee with creamer - the drink came up fast - and was strong and tasty - and I was on my way! Kept me awake all the way to Dulles! read more

Dunkin' - Coffee & Tea Near Me - Aberdeen, Maryland

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Horrible avoid if possible! On my way to Arlington with my sister we stop to grab my favorite DD and there are signs posted the app not available. I ask the person taking my order how long its been down he said TWO WEEKS!!!! Really! Then said its best not to use your app at this location because you wont receive perks!!!!!! Well I had perks already on my app that I wanted to use and before I saw the signs the app was not working I just added value to my card on the app. Tables dirty flies around. It appears the Dunkin Donuts here at the Maryland House do not want you to use the app they want you to pay full price and not honor any perks you received. Horrible place avoid it! read more

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Worst ever. Shut it down or run it like it is a business you care about the brand. People nice but mgmt is just absent

This place is a disorganized disaster. There's a sign at the back of the line saying there's two lines so people were forming two but then it was a free for all deciding who was next because the cashier was clueless. There was no order in which the drinks came out, we waited 16 minutes for a single latte (I didn't get food because they didn't have anything! Judging by the other reviews, I'm glad they didn't.) During the ridiculous amount of time we waited for our order I witnessed every woman employee roll her eyes at customers and the man just laughs in their face. They seemed to be understaffed but hello, remove the two line sign if there's one line and make the orders in order. read more

One star is exactly right here. If you see the automated order system and no actual cashier run run run. It looks new and cool but is the worst automated order system I have ever used. It took forever to click through to order a simple coffee. And at the end it told me order cancelled and then gave me an order number (which was actually fulfilled). So bad that the one star this has is so absolutely deserved! read more

We stopped at this location which is inside the Maryland house to fill up and grab some tea and breakfast before jumping on the road again. First I will say I completely take into consideration that currently hiring is tough and there are a lot of understaffed companies right now and as a result to expect longer wait times. When we arrived there were only 2 other people waiting for their items and one of the young ladies working did advise us we had to place our order at the Kiosk first as she was not taking orders at the register. It took about 30 minutes to receive our items. We ordered 2 Chai teas, a bagel, and an egg and cheese croissant. All of it was bad. The Chai teas were made incorrectly and tasted like coffee. I told the employee the order received was incorrect and she tried to convince me the Chai teas are supposed to be made with espresso. I told her I just wanted a plain chai tea and I was wondering if perhaps I ordered incorrectly? She told me no, every other location else was just making it wrong...ok sure. I asked if it could be remade without the coffee and she advised then that would just be hot milk and chai syrup and proceeded to make it as such which may have been fine if it was equal parts but it was definitely more hot milk. The bagel was hard and tasted stale, as well as the croissant. $14 is a little tough to swallow for a meal that wasn't satisfying at all. We ended up stopping at a Starbucks and Mcdonalds later at another exit just to replace that meal before continuing our trip. I really hope they can resolve their staffing issue and are able to fulfill the orders more timely especially being that this location is at a stop that is mainly geared to travelers. But also perhaps they only offer a very selective menu in the meantime to speed up service and provide more quality items. read more

It say 24hours and I'm sitting here and there serving who they want. Who's the manager of this Dunkin? There's just a bunch of teenagers hanging out behind the counter. Poor service. read more

Bad service. I ordered 3 glazed and 3 chocolate with sprinkles and they gave me 1 chocolate with sprinkles and 5 chocolate glazed. The workers were also rude. read more

Avoid this place. This is not run well so expect to spend a lot of time here specially during morning hours. The Currito Burrito is the only saving Grace of Maryland House. Not sure why this place doesn't improve. read more

Worst Dunkin' Donuts ever. Even though there's lots of people at the store working they only let you order through a kiosk. They are all broken except for one. So you wait forever. And ever. And ever. read more

Would not stop at this location again. The worst service I ever received. Stay away from this guy. Ask for someone else. I had to get the manger make my food. read more

Dunkin' - Worst customer service from this guy. Had to get the manager get my order correct and cook it. - Coffee & Tea Near Me - Aberdeen, Maryland

The service is the worst. The lady at the counter after assisting a customer in front, was still standing at the counter, so I came up to her to place the order, being very nice to her. With a mean face, and her very rude tone, she said that she didn't invite the next customer. I was shocked of how she can even work with customers with that kind of a behavior. The other lady who assisted me was super nice. I would fire this lady for talking like that to customers! read more

Horrible. Only one person at the register and waiting in the long line. Need more staffs so the travelers will be satisfied.

Horrible. The service stinks. I would fired the gal who hands out the drinks. She's is very rude. She is the short portly gal who gave me major attitude after I questioned my drink and she needed to remake it. Horrible customer service. And food is stal read more

Dunkin' - Horrible - Coffee & Tea Near Me - Aberdeen, Maryland

The loooooonnnnngggggg line was ridiculous. There was only one cashier on the register taking orders and one employee making the orders......really at a rest stop?? I'm standing on the line when all of a sudden, I hear loud arguing and insults coming from out of a back room, apparently the manager/supervisor and a employee were throwing insults back and forth to each other as if the business was closed and there were no customers within earshot. If I didn't need coffee to continue my trip home, then I would've gotten off the line because it was so unprofessional. The customers on the line were all looking like wth!!! I finally get to the counter to place my order in which I wanted a coffee coolatta and the cashier tells me that the machine isn't on......huh what do you mean that the machine isn't on at a Dunkin Donuts location. If I do stop at this rest stop in the near future, I will get my coffee at the market instead of here. read more

Seriously? This is the worst group of workers I have ever seen for any coffee and/or fast food place - and this is at a travel stop for pete's sake. All I have to say is that I have been in line for 20 minutes. TWENTY. There are 6 people behind the counter and only one of them is actually working. The others seem slow and distracted. When you finally get to the counter (oh, I'm still not there yet) - only the guy working seems to acknowledge the customer. The others barely look up at you, and don't bother asking for any pleasantries. I normally don't post such mean reviews, but this is absolutely ridiculous. Rude and slow. If I wasn't tired and had more to drive, I would have left long ago. read more

The longest line I've ever experienced. The place is clean but the line is just too long. By the time I get to the cashier, I've wasted 15-20 mins. Maybe a coincidence that I hit a busy time. The place is clean regardless. read more

Dunkin' - Coffee & Tea Near Me - Aberdeen, Maryland

It's a Dunkin at a rest stop...staffed by some young kids. Give me a consistent cup of coffee and I'm a pretty happy guy. So this DD works...I mean, it's clean, the staff is friendly enough (though a little scatterbrained), and the coffee was fine. I've been here twice over the past week and don't have any gripes. I will say, as with everything at a rest stop on the I-95 corridor, the coffee and food here is expensive...but as long as you know that going in the door, you're fine. It's a DD, so getting more than 3 stars required you to knock my socks off... read more

Waited 30 minutes for a croissant & hot chocolate while I watched SEVERAL customers receive their order before me. When I asked the attendant what was the status of my order, she told me that they hadn't started making it yet. She didn't even apologize for the inconvenience! This is the worst DD I have ever visited. read more

Normally, rest stop businesses are pretty quick, knowing that people are on the go. Unfortunately, this Dunkin location is a disappointment. On our way to ny, we stop here for breakfast. They were the only ones open at the early time. There were more than enough staff to operate each station. There was already a huge group of people waiting for their food when we placed our orders. It seems that even though they take your name for the order, the ones who prepare the beverages still get confused as to who gets what. I timed it, it took almost 20 minutes for us to get our order (2 breakfast sandwiches, a tea and a sweet tea). My friend and i even switched places to each use the restroom. I'm not entirely sure what the big hold up is. I had to do another trip a day later, and we found ourselves at the same dunkin. Before i could recommend another location, my companions were already set to go there. I wanted to give this location a second try, but again, very slow service. 13 minutes to get a medium coffee and sweet tea - and they had plenty of staff. They didn't want to replace the creamer that had gone low after 6 people mentioned it, and also caught attitude with some of the customers. This dunkin may be convenient since it is in the rest area, but i would avoid this location and go to another one. read more

Just one of those times when you are kicking yourself for not having looked at yelp before making a purchase. THIS DD IS A DISGRACE They overcharge you.. they don't get your order right ... their service is trashy I get it ... it's a rest area on a freeway and prices are inflated and expectations should be lower... but this place is outright horrible Do yourself a favor if you are going North on i95... there is Christiana mall just a few more miles away and it's hardly off the freeway.. bunch of options there read more

Dunkin' donuts known with fast service. This Guys have no passion working here. Management must find people who wants to work here. read more

Dunkin' - the inside of a restaurant - Coffee & Tea Near Me - Aberdeen, Maryland

Good lord it's painful watching this crew work. If you told me that they were not Dunkin' Donut employees, I would believe you. I've stopped here everyday for the past week, and they have yet to get a drink right. Not just mine, mind you, but ANY drink. Like a well oiled machine, you simply stand off to the side and watch customer after customer hand their drink back and ask that it be fixed. Lattes come out looking like a coke, and coffee comes out looking like a sandwich. I have no idea what is happening here. If I didn't know any better, I'd say they this is domestic terrorism, attacking what Americans love most... coffee. Please, for the love of God, someone spend 5 minutes training these people to do more than just clock in and work a register. I'll be back tomorrow only because I lost a bet. read more

worst DD EVER!!!! slow service, understaffed, the ones that are there are unfriendly and just move at a snails pace. Like being at a DMV

Literally the worst service I've ever experienced at a Dunkin. The employees are so rude and complain while making your food. Lines are always long because they spend more time yelling at each other than completing orders. I ordered an everything bagel with egg and cheese, but the bagel was burnt and the egg tasted old. read more

Not to the Dunkin' Donuts standard, but after a long drive on 95 north Coffee is needed. Customer service needs improvement, 8 dollars for 2 medium coffees, they don't carry small. Shame on me for not reviewing the yelps read more

WORST DONUT PLACE IN THE PLANET! Cashier Djohn (thats him on the picture) is so slow he can beat the sloth as the slowest moving creature in the planet. He just stared at us holding the box of donut pointing at the donuts like Vanna White. I guess he wants us to read his mind instead of asking "what donuts would you like?". Then proceeds to dump the donuts as we tell him what we wanted. This took about 2 minutes to do. If there is a negative star then this place would have deserved it!! --- read more

Dunkin' - Coffee & Tea Near Me - Aberdeen, Maryland

The comoany has chosen to not have cashiers. Rather, there are now teo kiosks Which requires you to manually input your order. The kiosks are not very sensitive and are not customer friendly. The positive is the staff on hand is working their butt off and doing a good job. read more

Big rip-off!!! You have to order from their kiosk which has a hand written sign next to stating "no bagels, no hot drinks" and several other no items. As I was standing in line to order, I heard a customer arguing with the woman behind the counter. He was complaining that he spent $25. I didn't get the whole story but he was very upset and walked away. I ordered a muffin and went to the counter. Loretta, the woman behind the counter, told me that the order didn't come up on her screen so she couldn't give me anything. We gave her the order number and had two witnesses that said we paid but her attitude was "too bad". When I asked for a manager she said was a supervisor. Another employee had watched the whole thing and came forward. VERY reluctantly Loretta tossed something in a bag and flung it at me. We left and when I opened the bag it was the wrong item. read more

Absolutely terrible service. Workers barely know how to make the drinks, and when they do make them they give them to the wrong people. They are constantly remaking drinks. read more

Avoid this Dunkin Donuts at all costs - Worst DD anywhere on earth! Poorly managed, poor flow, 3x more expensive. The person who distributed our sandwich was careless and didn't match food to customer correctly. Avoid! read more

Dunkin' - a line of people waiting in line at a dunkin donuts store - Coffee & Tea Near Me - Aberdeen, Maryland

Does not accept order on the go. You must wait online you have no choice. So slow. Every person that orders seems to have an issue. There's maybe five ppl ahead of me but I'm on line for 20 minutes. My turn finally. I order I give my phone for the apps she refuses. I'm confused as it's not a gas station DD it's a real store. She has to explain that they don't accept the app. I realize why the line takes so long. Everyone tried to pay via the app and she had to explain one by one they won't accept it. I ask can they put a sign up or something. She shrugs her shoulders read more

My husband and I stopped here en route to NJ and the coffee was the worst we have ever gotten from Dunkin. It was completely watered down and disgusting. I would recommend getting your coffee fix somewhere else. read more