The manager in jackson was a piece of work so i went to the lansing store for customer service. She was super busy but took care of my problem. Customer service still lives read more

DON'T WASTE YOUR TIME AND MONEY! This was one of the most humiliating and infuriating experiences that I've had in my 50 plus trips around the sun.... On yesterday, 7/31/19 around 6:30 pm, my fiance and I went to Dunham Sports in the Lansing Mall. I am a handgun owner and I wanted to look at a different caliber of one of the guns that I already own. Prior to my trip to the mall, I had just attended a job interview in downtown Lansing. For the record, I am a semi-retired nuclear engineer with over 26 years of work experience. I am of african american descent. I have held a government-issued secret security clearance for some of the work that I have overseen. I was impeccably dressed in a business suit and tie. My fiance and I decided to visit the Lansing Mall because we had a little time to kill before returning home. I approached the gun counter salesman and asked to see a handgun from the glass case. The salesman, who said his name was Austin, asked my for my driver's license. I handed it to him. He then asked if my current address matched the address on my license. I said no since I had moved recently. The salesman then apologized and said that he could not allow me to see any guns in the case since my current address didn't match my driver's license. I said that this seemed irregular since I have purchased and owned a few handguns. I asked my fiance to provide her license so that I could look at the gun. Again, the salesman apologized and said that I could not see the handgun since I had originally expressed interest in seeing the gun. Incredulous, I asked for the name and contact information for the District Manager responsible for the Lansing store. On my way out of the store, the salesman gave me a piece of paper with a name and phone number on it but cautioned me that the District Manager would be out of the office on vacation for a week or two. While shopping at other stores in the mall, I called the number the salesman had given me. Someone from the Midland, MI store answered. I asked to speak to a store manager and told him what had just happened. I asked if it was normal store policy not to allow a customer to even see a handgun unless their current address matched their driver license. He said that that was definitely NOT corporate policy. I returned to Dunham's Sports in the mall and asked to speak with the store manager. I told him what happened earlier and he agreed that Austin had followed store policy. I told him that I would be contacting the Dunham's Sports Corporate Office. Saying I am disappointed in the total lack of customer service and professionalism provided by the Dunham Sports sales people and store management at the Lansing Mall location would be a MAJOR UNDERSTATEMENT. Update: As of 8/1/19 at 11:00, I called and left a voicemail with Will, the district manager for the Lansing Mall store, asking him to give me a call back. I will update my review as soon as he or someone from the corporate office calls me back. read more

Pending a meeting w/ the district manager Will, may edit review, as of now Chris Krueger, manager of Saginaw Dunhams & his employee Jeff were absolutely appalling/unprofessional/rude/poor management skills/snarky/focused on the wrong things to say the least. We were told by Jeff "you're only spending a couple hundred on a bike, gun sales are more important I've already spent a hour with you" (it was under a half hour)just a few of the unacceptable statements. Manager Chris cared less, didn't call, when called had to be forced to offer up a appalling "I guess I can apologize for his behavior". We have the entire thing recorded on audio, start to finish w/ Jeff & Chris, he didn't care. "I have no interest in meeting w/ you to hear my employees behavior" long list of Utterly inappropriate, appalling responses & tone from Chris who then threatened us for recording their behavior w/ their legal dept. Happy to provide full context of both interactions in full. People lie, thankfully we have ourselves covered or Chris/Jeff could say whatever they wanted. The behavior of Chris as a manager is frankly disgusting. Jeff needs to be reprimanded, fired, retrained, something. Jeff also said no one wants to work there & for him & that the bikes are put together badly/wrong all the time no wonder we were recording & verifying return policy. No idea a employee would get so angry after spending time doing his job helping w/ bikes, can't imagine someone on a strict budget compared to ours dealing w/ both of these people, it was awful, shameful. You've got nothing to worry about if doing the right thing, these two weren't, they're ticked they're caught. Had no idea us wanting to verify return Policy/condition of the bike before we take it off the store would result in catching jeff behaving so irrationally & cruelly, Chris his manager not giving a you know what, only angry his store is caught missing the mark on many things & getting called out. No concern whatsoever about customer. Chris was manipulative, calculating, unapologetic and guess what buddy BOTH CONVOS WERE RECORDED! Why couldn't u just be a normal manager, apologized and rectified? U had a customer that went out of their way to go to u, and prior to that took pictures of the appropriate YOUNG employees doing their job trying to do bare minimum normal that jeff couldn't, and told your staff we would write a positive review- u knew that and didn't care. You are appalling. Shame on u buddy. And nice try with the lie "they wanted to know what the conversation and consequences are for jeff" no, lol. U hadn't even talked to him yet and that was OK. U were more worried about being caught being a lackluster manager and employees behaving badly snd being recorded on it and being rec how you handled it. You're a manipulative man, u behaved badly bro. read more

Friendly staff, always helpful and they have the best prices around. Gun and ammo prices always better than Gander mountain.