I didn't really anticipate ending up at Dick's on Black Friday, but it was a pretty good…read moreexperience. It wasn't super busy, which was nice to not have to fight crowds. Nate was looking to try on some soccer shoes for sizing, and we were meeting my family for dinner at Mitchell's nearby, so we stopped in here for a bit. The store was bright, clean, and well-stocked. We were able to find an employee right away to help us pull sizes. The shoe selection was vast and had some sales going on. They had a huge wall of Stanleys which was so vibrant and colorful! I also noticed some really fun Lions gear. The parking lot is large, but it was quite busy, so you may have to park a little further out and walk a bit.

I purchased a golf travel bag at Dicks and after two airline trips, the bag was torn at the seems…read more I wanted to return the bag and contacted customer service on line. the customer care advocate (Melissa) was very helpful and gave me information to return the item to the store. She provided a print out of the receipt for me. She did not provide a detailed receipt but it showed the date, transaction number, item and amount of sale At the store I encountered the Manager, Eric who as very rude and condescending. He told me I could not return the item even though the customer service representative told me I could. Eric did not take time to look up any information and advised me, the return policy limited returns to 30 days. being confused after this exchange, I then contacted the online complaint department and spoke with a representative (Sabrina) who was also very helpful and researched my issues. after researching the issues she contacted her supervisor and advised me I could return the item to the store after looking up my receipt which included the extended warranty. Sabrina then call the store to speak with Eric about the return. She then advised me I would be able to return the item after speaking with Eric. the next day, I went to the store and spoke with Eric who again was rude and wanted to justify his earlier decision to reject the return as I did not tell him I had an extended warranty. If he had taken time to look up the sale he would have seen that I did purchase the extended warranty. Eric was not customer friendly and I advised him I would not engage in an argument with him. he begrudgingly processed the refund. I would advise that: 1. you not purchase the Maxfli 2024 Hybrid Travel Cover. 2. Retain all receipts 3. document your conversations with all team members I will not be shopping at the Lansing store where Eric is the manager.

Wow- I've never been treated so terribly at any retail store in my life. I literally ordered 14 or…read moremore items for Christmas and shop there often for my whole family, and went into the store today to see if I could get a couple of their bags seeing I was not sent any, (I was told they would do this if you showed your receipt from a friend.) Well nope! And not only did they tell me no- which later during my call to Corporate said they should have....but when I called back to tell them what corporate said, they wouldn't get a Manager, said they would not give me a name of a manager, and told me no again. I literally spent hundreds of dollars, and this store shows absolutely no value in having me a customer over a BAG! If you want to buy expensive things, go elsewhere. The only reason they get ONE star is because Zero or negative is not a choice.

I've been here twice to shop at this store and both times I've experienced rudeness from the…read moreemployees. I'm sure corporate would not approve of this kind of customer service.

After casually mentioning an issue I had on my last visit, with my sales person, he wanted me to…read moretalk to an owner. I told him the problem was solved and I was happy with the outcome. he insisted I speak with someone. After a few minutes, he came over with a gift card to use on my purchase that day! I was not expecting that and told him so. Again, he insisted I use it and apologized for the inconvenience of my last visit. Unfortunately, I can't remember the associates name. Playmakers truly cares about their customers experience!

Outstanding service and shoe selection. Reasonable prices for what you get. Huge props to Ava, who…read morehelped me find shoes for my two kids and myself.

It's an okay place to get things you may need ..but you'll find things cheaper at other shopsread more

No where else in Lansing has the selection that this place does for ski/snowboard supplies. They…read morehave great deals, and all the guys that work here are extremely pleasant. Not pushy, but quite knowledgeable.

Quality stuff and friendly guys working there. My kids love there stuff. We will be backread more

Sincerely as good as it gets. Coach Ferguson's team is the best. If you need 10 or 100 shirts,…read moreshorts, jerseys, hoodies, etc... they will deliver the best price on an unbeatable product. They simply over-deliver!! Thanks for our fantastic team apparel.

Always worth stopping and seeing what they have...but as a 55 year old man I'm afraid they are…read moretrending away from what I wear. They carried more for me up till last year or so but not more of a hip updated contemporary direction...which is fine, just maybe I'm getting too old lol. Super helpful staff who were more than patient and willing to take care of me. The store is busy and well stocked. I'll keep checking in just the same!

This location sucks. I don't have much more to say. I came in here and recieved no service. Of…read morecourse all the kids working there were busy distrubuting free movie passes among what seemed like their friends. Then I spent 15mins waiting for someone to unlock a dressing room for me...... Actually to be honest I don't know if anyone was ever going too let me in, because after watching three store employees walk by me into their back room and not come back out I left. (The remaining employee was busy flirting with some girl at the front of the store.)

Service was sketchy, meals were sub par. I have eaten there multiple times with excellent results…read moreand will give them another shot

This mall is more of an outdoor style mall. I saw quite a few people walking around with cute pups…read more Some buildings are a bit away, but not too far of a walk. It was great exercise. It was hot out, but then the ac in the stores were helpful. They have a forever 21, lululemon, banana republic, pottery barn, sephora, gap, game stop, victoria's secret, bath and body works, loft, express, american eagle, dick's sporting goods, pandora, and many more stores. There is few hotels nearby, I stayed at the Hyatt directly behind all the stores. There are super stores nearby - Walmart and Sam's Club. There are quite a lot of food options. I ended up trying out quite a few really good ones. They have Bravo Cucina Italiana - a nice italian restaurant. They have Boston's restaurant nearby if you want a more sports bar vibe. Champps is a great bar as well - they have a few food options with alcohol in it (even dessert). I did not try Capital Prime as I dislike seafood but I heard great things from others. If you are into fast food they have a culver's too. There are many other options that I did not get to try out, but it is worth checking out reviews. Overall, we had a good time walking around. They had music playing one night when we went to Bravo. Everyone had their own lawn chairs too. People were laughing and smiling. Many were seated outdoors to eat and get a view of the fun. It seems like an enjoyable spot