Tom and his team are great! Professional and really nice. They worked on my heating system,…read moreessentially refurbishing/rebuilding it until it was running perfectly and efficiently. The big news is, I was not an existing client. I was working with another group, who I had a contract with, and left me hanging. Tom and his team came out after hours and worked on my system as if I'd been working with them for years. Seriously, call these professionals for HVAC, they have all my business moving forward. Lynne, Franklin, MA

If I could give a zero, I definitely would! Their customer service is lackluster at best and the…read morewoman was very rude. Not to mention they charged me $350 to blow dry a frozen tube. No materials were used and the technician did not give me any pricing before "trying" to unfreeze it. I tried to contact an owner or someone of a higher title, but to no avail. I would NEVER use this company and would warn others to find a better company!

Look no further! Level of service and professionalism you…read moredon't see every day. Keisuke was prompt, courteous, and quickly diagnosed and fixed the problem. Highly recommend! Thank you Keisuke!

Great work on hvac system and has been servicing our system each year. Always reliable and helped…read moreus last winter in a heat related emergency. Technician came out late night to take sure we had heat during negative degree weather

I had an issue with my air conditioner, I looked up Centerline and was very impressed by the…read morebackground of the owners. They are local BVT grads, then went to Mass Maritime before starting their business. I called and someone picked up immediately. I had a very pleasant conversation with the person on the phone. I thought I was going to have to wait a long time for an appointment as it is summer, but he had a gentleman, Adam, out to us the next morning. Adam arrived at 8, on time, professional, called before he arrived. We had asked because we needed to lock up the dogs. Adam looked at our air conditioner and immediately identified the problem, explained it and took care of everything. He wore foot protection and cleaned up everything. The price was very reasonable and Adam recommended cleaning once a year and changing the filters twice a year. I highly recommend this company.

These guys are awesome and easy to work with. I appreciate that Julian wasn't trying to sell me a…read moreheat pump when all I asked for was a boiler replacement. Price is reasonable and about the same as the other 2 quotes I got. I like how they accept credit card payment if you are trying to maximize credit points. You can also save 2% of you opt to pay in cash. Install went well overall. There were some hiccups but they did come out immediately go address any concerns. Would highly recommend this team if you want to get your boiler replace

We had a wonderful experience with Adam for our mini-split installation. He is very knowledgeable…read moreand helped us choose the unit which he promptly installed. Once the job was completed he thoroughly walked us through the operation of the unit. Excellent service! Highly recommended!

I am in the process of having a ductless mini split installed by Silver Lake Air. Technician Jeff…read moreReynolds showed up on time, prepared, efficient, polite and extremely protective of my health. He wore a mask, cleaned what he touched and kept his social distance. It is so refreshing when a company responds in a timely manner and provides a quality product, quality workmanship and knowledgeable friendly associates. I would definitely recommend this company. Geri Cellini Plympton, Ma.

I would no longer recommend this business. Attention to detail and customer service has been non…read moreexistent since John the owner passed away. They don't return phone calls and don't service their customers because no one ever returns your call. So disappointing. I guarantee John is rolling over in his grave.

We used Green Energy Mechanical to change our house from oil heat to electric heat pumps. We…read morealready had forced air, but they replaced all of the ducts on the first floor and extended them to the third floor. The owner Jonathan was the first person who came to our house. He and his colleague carefully took measurements and temperature readings throughout the house and then showed us their proposal. The whole consultation took a couple hours and was at no cost to us. Green Energy was the fifth and final quote that we got from HVAC companies and it was the one we chose to go with. They seemed to be up to date on modern technologies and talked about going to conferences and learning about new techniques. The plan for the HVAC renovation was elaborate and EXPENSIVE. I don't necessarily think that it was too expensive for what we got. In fact, I genuinely think we got a deal! They gave us less expensive options but we chose to go with the most expensive one. That was our choice. Three guys came to our house 4-5 days a week for about 2-3 weeks. The main guy was named Endrit who was clearly an experienced professional. We loved the ethnic and racial diversity of the crews. They were all sooooo nice and friendly. I felt very comfortable with them. They were also very clean, always putting down tarps on the floor. The only issue was with the electricity. They failed to identify that we didn't have enough electricity coming into the house from the street to support two heat pumps. They were kind of embarrassed but we understand that Jonathan isn't an electrician and didn't know. So, upgrading our electrical box was an unexpected expense that we HAD to do midway through this job. They set it up so that we could have AC in the summer, but we had to upgrade our electrical before using the heat. Communicating with the company went pretty smoothly. We could email office people or text managers and installers. They were pretty responsive. In fact, we came away with the thought that Green Energy is our favorite major contractor that we've ever worked with! I know that we were annoying at times but they never ever let on that they were bothered. They patiently answered our questions again and again! Green Energy did a final check of the HVAC system in the summer (with AC) and in the fall (with heat) to make sure that everything worked properly. They submitted our rebates for us to the state and it was SOOO nice to get a little money back. In the long term, we are eager to continue working with Green Energy. As part of this HVAC renovation, we have a warranty with them. We need to have them come and check on things every year which gives me peace of mind that the people who know our system best will be the folks maintaining it.

We installed a very expensive system (geothermal). I was disappointed by how Green Energy…read moreMechanical handled my scheduled service visit. On the day the technician was due to arrive, I received a call saying I would need to pay either $680 for the visit or enroll in a $613 annual service plan. I was told there had been an error on their end and that I had been receiving VIP service longer than I should have. That was the first notice I received of this issue, and the technician was expected any minute. I understand that service costs money and administrative mistakes happen. My concern is being presented with these options at the last minute, without time to review my contract, ask questions or compare alternatives. I asked to speak with the CEO because I felt this should have been communicated well before the appointment and never received a call back. Clear pricing and advance notice matter, especially when a homeowner is already dealing with a heating problem. This experience left me frustrated and disappointed with the company's communication.

Very positive experience with Back Bay Mechanical recently. Following a snowstorm, had an issue…read morewith my gas furnace. Called Back Bay at 8:00 AM, explained the problem, received a call back from James the owner in 30 minutes. Scheduled a visit for a technician same day a couple hours later. Fixed my furnace and the technician was friendly, helpful in explaining the issue and cleaned up after his work. Will definitely call them again and would recommend to a friend. Price was as described on the phone. Only downside is a 2 hour minimum on the service visits but I guess that's understandable in the city (my problem was fixed in 30-45 minutes).

Through the years, I've been pleased with Back Bay Mechanical. Even recently, Chris, the technician…read moreknew what he was doing, took time to assess the situation and to solve problems. Additionally, he was pleasant, polite, thorough and professional. That said, when I received my bill, I was stunned by the exorbitant cost, $535.00, that BBM charged for a thermostat which can be purchased online or in stores for $385.00 less than what I was charged. (plus there was an additional $149.38 installation fee) [Best Buy and Walmart $139.99, HVAC Home Safety $131.50, Amazon $149.99 } Prior to my appointment, my thermostat had not been working properly so, in anticipation, I purchased one exactly like the one I had. But later, based on conversations with the technician and my neighbor, I switched to the Honeywell T6 . When I received my bill, I was shocked to see a charge of $535.00 for a thermostat that other websites charge no more than $150.00. Through phone calls and emails, I requested BBN adjust the charge. Crickets. In short, I think paying $535.00, a $385.00 or more markup for a $149.99 thermostat, is usurious price gouging.

I bought an old Victorian house with many problems, including the hvac. The previous owner referred…read moreme to the HVAC guy who had been servicing the house the past decade. His solution was to replace all the hvac systems which would have run me over ten thousand dollars. I consulted James Dalelis, he quickly assessed the situation, and in one day solved a leakage and condenser problem that the other HVAC guy hadn't been able to solve for years. Also, I didn't have a spigot near the condenser - that made his job harder trying to clean up and recondition the condenser, but he didn't complain. He was equipped with a portable water hose and didn't charge me extra money for having to lug water back and forth too. Young guy, but knows his stuff.

Called them for a plumbing issue and the guy said he could send a tech out the following day…read more Entire next day we stayed home on a Saturday, never got a call back from them. So we followed up Saturday evening, the guy said oh they probably cant come but maybe next day and told us he would follow up with us. He never did. You really want to feel bad for these small businesses, but with this type of customer service... no way will we ever call them since they are unreliable. Still no call...