AVOID THIS PLACE!! (Gets 0 stars, actually)
Noise was coming from my bottom bracket. As my community bike shop was closed I did not have the tools to fix it, so a friend sent me here to Dumoulin. I told the cashier there was noise from the bottom bracket, and asked them to check it out and give me a call as to what they found along with an estimate. Half an hour later as I am exiting the metro I get a call: they have installed new pedals. I ask if that was what the problem was (and slightly irritated they didn`t call for authorization) they said "Yes".
I pick up the bike. I am riding away and I hear the same noise! I take it back: "No, it`s fixed," they say. I make the cashier come out and ride it. He hears the noise. You have to leave it; we`re closed.
When I pick it up they charge me for the bracket repair and new pedals. I argue and they say "We`ll have to take back the new pedals.`Fine, just put on the old ones which were good. They can`t find them. First they bring me mismatched pedals, then finally a pair of matched pedals that are tiny. Just wanting out of there, I agree.
Two weeks later one of the pedals falls apart. I take it back and ask them to fix it: they can`t but will sell me new ones! I argue and say you can give me used but they have to work: they tell me they will charge an installation fee! My friend from the neighborhood also is arguing with them: finally he installs two matched pedals.
Two blocks later I hear grinding: one of the pedals has shot bearings. I`m done. A month prior with another bike I had a minor problem with my rear wheel. The owner of La Shop Urbaine on Villeray fixed it and didn`t charge -- and he hadn`t broken it! I will pay HIM for new pedals.
Unbelievable that Dumoulin removes good pedals, replaces them with crap pedals, then wants to charge for repairs. In the midst of that I had given them another bike to fix the rear wheel: they sold me a new one saying it was better. The new one takes three times as long to stop when braking. I think their answer to everything is to sell you a new part even if it`s no good. I wouldn`t send a crook here... read more