I had experienced 2 flat tires in the back tire in the past few weeks, and the helpful and friendly employee at Cycle Paul suggested a tire replacement and a tube tire better fitted for this size tire. They texted once the work was done, which only took a few hours this afternoon. Wow, I couldn't be happier, thanks Cycle Paul. Conveniently located in Pointe Claire. read more

brought my Voltbike Yukon in for service & I had a problem with the brakes after service & so today I brought my bike in and they refused to fix it read more

I went here looking for a bike, being on the fence between a road bike and a mountain bike. Had some great customer service from Jenny and Pierre-Paul discussing pros and cons and After saying my uses for the bike Jenny pulled out a road bike on sale and a Trek dual sport and after trial riding 3 different bikes I felt great on the Trek DS 8.4. Jenny told me to come back after a month or two of riding and they will fully customize the bike to my style after breaking it in. Great service! read more

********************************************************************************** ************ Best customer service I have ever received in my life ************ ********************************************************************************** The store is incredibly friendly and very beginner friendly as well. Every question was answered to me in details (i'm a beginner in road biking) and thoroughly. I went here to do a bike fitting (which only cost me 70$ instead of the usual 100$ since he didn't have to do the pedals (VERY CHEAP)) and I also decided to buy a bike saddle bag (good quality/price ratio). The prices are quite cheap for what the quality of the components/bikes, all the staff is quite experimented in road cycling, they invite you to cycle with them if you wish so, the whole staff is incredibly friendly and very professional and courteous. My bike fitting was done by Paul himself and when I explained to him about my bike chain issue, he went above and beyond and searched his whole shop for more than 25 minutes and got me a Styrofoam tube with plastic holders so I can wrap my chain around it to be able to ride without fear of damaging the frame or the saddle tube. Also filled my tires with air free of charge. Explained to me thoroughly that my bike is a tiny bit on the small side and I won't get optimum comfort/performance with the bike but he did an EXCELLENT job on the fitting anyways. Measured me thoroughly and efficiently while still keeping a smile after a rough day of work. Prices are of course a bit steeper than Canadian Tire/Sports experts any experimented biker will tell you this is due to a huge gap between the two fronts. In the world of biking, it is not necessarily like other consumer products. It will literally be, the more you pay, the more you get. P.S. I got to hug him :)!!! I was so happy about the customer service I tipped Paul 20$ (I've never done this in my life before... I'm usually cheap). He tried to refuse it but I insisted. This is now my go-to bike store. Come here, trust this review, it's absolutely worth it. read more

Took my bike in to have the brakes fixed. The technician looked at the bike for about 30 seconds then told me that the entire brake system would have to be replaced. It would cost at least $200 and it wasn't worth fixing - basically my one year old $600 bike was just parts. Took the bike to sports experts and they fixed the brake cable that had come loose and tuned up the bike for $25. read more