I found it very pleasant the atmosphere was great the staff was very helpful and found what I was looking for price range was a little high but the products are of great value read more

I've bought many items from Duluth Trading on line and in the Cincinnati store but this was my first visit to this store. I went in looking for a cool hat but none of what they had rang my bell. However, I bought a rugged pair of jeans instead. Plus I got it on sale! Large inventory of a bunch of things! Nice place - I'll be back! read more

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Very impressed... We got here late and were afraid we wouldn't be accepted because it said that it closed in 58 minutes. We were welcomed with smiley faces. We sat down and we ordered a chipotle enchiladas. They were absolutely delicious filled with chicken and smothered in cheese. They also came with an avocado salad, which is something we've never had before, but was delicious. We are fortunate to talk to the owner a little bit and told him how pleased I was that we were welcomed in so kindly and waited on with smiles despite arriving late. The restaurant was very clean, bright cheerful with a simple button, attractive decor. The food was a great value for the money. read more

Everything runs so big. It's all sort of overpriced. If you want to spend too much go right up the street to REI. At least you're getting quality stuff for too much money! read more

Ordered underwear from Duluth on 12/23/24. Received email the next day station label created, awaiting carrier. Contacted Duluth on 1/6/25 to check status as it still showed not picked up by carrier. They put in a replacement order and emailed me a return shipping label for "when the original order arrives". Still no original order and no replacement order. Then received a form letter from the 'CEO' apologizing for the poor service and how much better Duluth was going to be, It went to all customers, I'm not special. I called today to request a refund since nothing showed in transit. Escalated to a 'manager' when was told the same thing, they are on the way. Explained to the manger my situation and requested a refund. First was told, the same, on the way, when stated I still wanted a refund and if they showed, I would send them back. Said she couldn't do this, then later said, " I could give you the refund today, but you'd have to go through the hassle of sending them back. I said ok, I have a label already. Then it was" NO, I can't do a refund, you misunderstood." Got online and found there are multiple complaining of the very same thing. I.m out $75, but the CEO of Duluth send me a form letter, along with thousand more to customers without their merchandise, Does the term 'Class-Action" come to mind? I plan on taking the $250--$300 I've spent with them since before and after Christmas back to the local store for a refund and take my clothing needs elsewhere. read more

BAD customer service. Long wait times on phone. I am at 3 hours as I write this and still have not talked to a person. Just bad music and repeating to please stay on the line and that I am being connected with a customer service representative. I hope my phone battery does not go dead. The order is incomplete although it is listed as complete. And since it is a gift for Christmas and I ordered it so that it would get here early, I am so disappointed. All I want to do is get the rest of the order sent before Christmas. I will not be ordering again from this company. They used to be great. No longer will be included in consideration for gifts or for purchases. read more

About half of my wardrobe is from Duluth. Their clothes are comfortable, well-made, and at times a little quirky with more pockets than you may expect. My only complaint is that I can order something I like very much, but when I want to order another a few months later it is no longer available. Delivery is prompt. read more

Worst no yank stank of a company ever worst online retailer worst customer service worst credit card fraud ( taking months and 20 attempts at calls emails supervisors to get help. Now you can't get thru on phone they return emails eventually but just say fake stuff and never actually solve your problems they have made fools of all of us falling for their fake folksy working man crap. They need to go out of business. read more

I am just here to state that Duluth on line purchasing stinks. I also purchased gifts on 12/10/ 24 it's 12/ 26/24 no gifts . If you call the customer service number you will wait for at least 60 min to be answered. When you do get a person your told that they were too busy to get you order deliver by Christmas. I guess like most companies we will soon be reading about their store closings . read more

WARNING!! I am having the same issue as other complaints on this site. I placed my order on 12/12/2024. I received a tracking number on 12/16/24. As of 12/24/24, The carrier has still not received the shipment from the sender. When I called Duluth, I was told that the issue was with the carrier. I explained that the carrier never received the shipment from Duluth. When I requested to have my order canceled, they said they would not cancel it until after the new year. No other options were provided. This is unacceptable. read more

Wow, how the mighty have fallen! I was the biggest Duluth Fan ever for years and years. Sadly a couple of years ago I started noticing product quality was going downhill and so was customer service. Sadly, it appears as though products are getting made more and more cheaply and customer service is absolutely non-existent! I mean come on people! An hour wait minimum on any phone call? Orders that sit in pending status for days if not weeks? Never able to get anyone on chat? Whomever is running that company now needs to be fired before the whole thing goes down! read more

Placed order dec 8 2024. Got generic notice that slow processing due to lots of orders.Dec 18 2024 order processed and waiting on fed ex pick up. Fed ex picks up package and get dec 20 delivery date. That day comes and goes no package. Wait for rep on phone for an hour.Rep. assures me package will be there by 23rd.Ask why fed ex shows no movement. Duluth rep says fed ex does not update shipping info. Guess they must think people are stupid. It is now dec 25 at 530 pm and package is still in transit and tracking updates. Lies fim Duluth Trading compounded by Fed ex holding package at ware house for 5 days read more

If I could give this company zero stars I would! Ordered something online and after initial computer generated reply never heard again when it was going to be shipped or any kind of tracking. I tried the chat feature on the site and it wasn't working and left me hanging for a human for over an hour and then called the customer service number and was on hold for 1 1/4 HOURS!!! FINALLY was told no worries it'll be delivered by Christmas. Nothing for a couple more weeks and still nothing except email after email trying sell me something. I had to call again on hold AGAIN for an hour and ten minutes and again was told it will be delivered. Finally got a message that it was to be shipped BUT will not arrive until after Christmas!! IF it ever arrives I can't wait to see what the return process will be!!! Get it together Duluth Trading!!!!! read more

I will never order anything from this company online again, and wish that I had looked up reviews before I made a purchase. It has been a couple weeks since I placed my order and I still have yet to get any type of confirmation and it hasn't been processed or even a tracking number generated. when you try to get any type of customer service you end up waiting hours on hold just to get. This has happened to me multiple times the last few days. I also tried the chat, but the same thing happens. I sat waiting for two hours before the chat kicks you out. It is impossible to speak to a person or get any help. read more

Today I went to Duluth Trading Company, hoping to return or exchange some bib overalls I bought online. I thought I bought them from Amazon, but the super helpful young woman helping me said she'd check to see if I had, in fact, bought them through Duluth. Even though I really WAS on Amazon when I ordered them, somehow they WERE a Duluth purchase, which meant I got a full refund. The young woman who helped me is named Lane, and she's at the Duluth Trading Company in Columbus or Lewis Center. This employee deserves a raise and company advancement for her above-and-beyond customer service! GO LANE!!! read more

Alex at Duluth Trading Company provided exceptional service, guiding me to the perfect gear with enthusiasm and expertise. Their assistance made my shopping experience enjoyable and stress-free. I'll definitely be back thanks to Alex's outstanding customer service! read more

Those of you who enjoy high quality products and buying gear and clothing that will last a lifetime will enjoy this store. This is actually a very well known store online and has a brick and mortar store in downtown Duluth. Those of you who are used to shopping at this store online will find no surprises when entering. For those of you who are not used to higher prices for active gear and clothing will be in for a sticker price shock. I will say that I have never bought something from them that I haven't liked. For men starting shirt prices are generally at $40+ and for women they are $30+ ... if you are okay with these prices then you won't be disappointed. If these prices are too steep for you then this may not be the store for you. They are actually known for their underwear collection for men and if you are willing to make the investment especially for active men on long/over night hiking trips and camping trips I really don't think you will be disappointed. They're dry-wicking collection for both men and women is also very good as well... great for those of us who are active and enjoy running, hiking, etc. and also great to wear for mundane tasks like shoveling snow. While in the store location I actually needed to buy some matches for camping, they only had waterproof matches that were $10 for a box (not really what I was looking for but I was in a bind) they actually came in handy when it did start to rain while we were camping. But the matches worked like a charm! read more

Duluth Trading Company - Women's Clothing Near Me - Duluth, Minnesota

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Always fun to stop into the Duluth location of Duluth Trading :) It was 10 minutes to closing time and we were looking for 1 thing only. We were not rushed and friendly staff helped us find what we needed. They even searched all available deals to make sure I got any discounts that were in force. I'm holding back 1 star from their review score - merely for pricing. They're pricey here. Great gear, but expensive. read more

What's not to love? Cheeky posters and comments strewn about were enough to make my mother blush and my father laugh aloud. I picked up some make-your-own-skorts shorts. They are amazing! Perfect length for what I needed AND followed through on the promise of sweat prevention (tested in Mexico and passed with flying colors) Also great lengths on the men's shirts. An excellent (and cooling) fit for our 6.5' son. They carry a variety of different types of clothes- for every type of weather. Huge success for us. Nothing fancy and not office wear, but great for working outdoors, hiking and every day wear. read more

Shirts don't hold a button worth a damn! what the heck! charge big for product but short on quality. Don't offer inseam of 28" any more which adds to my cost and inconvenience. Bye Bye Duluth, I'm heading to another store that can offer a proper product for the price you charge. Chris B read more

I've seen the catchy line-drawing television commercials but I never expected to buy anything from this store. I don't wear flannel and I'm more of an REI clothing guy. As I wandered the aisles of this small store with the big online presence, a salesperson looked at me and said 'If you buy nothing else, I highly recommend the underwear'. Finding this an odd introductory sales pitch, I asked the fellow to tell me more out of curiosity because I didn't need underwear. Fifteen minutes later, I walked out the door with a bag and receipt. Sold. read more

Duluth Trading Company - Women's Clothing Near Me - Duluth, Minnesota

Wonderful quality clothing , made in America, built to last, unfortunitely a but pricey. Now being a little more expensive does make it bad thing, if you durable clothing and second to none quality then poney up the money. read more

The service provided by Duluth Trading Co is one one of the most unorganized I have ever ordered from. I found one item was on back order AFTER the he order was placed. When the delivery date passed, I called and was told that the item had just came in and would ship quickly. When I received shipping data it has traveled from Nevada to Illinois and back to origin at Nevada. When I talked to customer service, I was told I could have canceled the back order. I replied so this is MY fault? The agent did not answer. Deal with Duluth Trading Co. at your own risk. I can only imagine how much fun a return would be. read more

Look for Clay if you're a visitor to Duluth! Clay interned for the city & knows all the "Must See's" & "Do's" !! He has a great list for foodies, tours & free explorations. And of course, he knows the Trading Company very well - helpful without being pushy. Excellent demeanor; we made our purchase & walked out feeling like we had made a friend. read more

The clothing is absolutely great! The customer service on the other hand is the worst i've experienced in many years! On 1.11.2021 at 7:19 p.m. I was placing an order and at the end when it was time to checkout and review my information the website froze/stuck when the website was working again it said thank you for your order. (sounds great right! ) I received a email confirmation and the order defaulted to the last address I sent an order to, Germany my son is stationed there and that's where my order was going. Less than a minute, I called customer service and was told once the order has been submitted it cannot be altered or changed in any way and it must go to Germany and my son must refuse delivery, and then it goes back to the warehouse and then they would send it to me or refund my money. (what the hell!) Disappointed I hung up and within another 15 minutes I called again hoping I would get somebody with more knowledge on how to fix this, the representative said they can email the warehouse and try to stop the order, I asked for the warehouse number they said they did not have it themselves. On 1.12.2021 I received an email late that night from the warehouse stating they were able to cancel the order. ((Dear Randy: Due to the late hour, I am unable to call you, but the warehouse was able to cancel your Duluth Trading Company Web Order #WEB12031084.)) The next morning I called customer service and gave them the details of the mishap and I was reassured everything is now okay, so I had them duplicate the first order with the correct address. This morning 1.14.2021 I logged into my bank only to find that the money has been taken. Now the first order was $191 that they took after saying they would not the new order was $191, what gives are you guys truly that incompetent? This needs to be resolved ASAP! The fact that you guys are unable to alter or change an order that has been submitted is absolutely ridiculous. Amazon, Kohl's, Meijer, Walmart, Target, Bed Bath & Beyond and many other reputable retailers can do this and as large as you are you should be able to do this as well or use a different merchant! read more

I bought the firehose pants and everything went well. I bought a second pair and they came out wrinkled . The instructions do say iron cool but what is a cool iron? I ironed on polyester setting and it burnt a hole right through the pants. read more

Worst managed company I have ever encountered and I've been in business for 40 years. No one seems to care if you ever receive your order and make false promises to you that they have no ability to keep. WARNING! Once you place an order you cannot change or cancel any part of it, even if an item didn't ship due to inventory issues and won't be back in stock for months! Your only recourse is to stop payment with your credit card and return item(s) if you eventually receive them. I , nor anyone that I know will ever try to do business with this company online again! read more

3 Stars. Why? Well, because "I'm a fan". I mean, hey, if you want $20 underwear or you think $65 jeans are a decent deal then maybe you go 5 stars. For me, I think it's a lot of hype and overpriced textiles. I do understand that maybe the quality is what your paying for but hmmm.... I think it's more about the advertising. I will say, that I would have purchase a few of their long t-shirts for $20 because that's not an absurd price. The problem is that the Vietnam made T-shirt's were 100% cotton. If they were a nice blend (50-50) then SALE! 100% cotton = Scratchy after three washes read more

Duluth Trading Company - Women's Clothing Near Me - Duluth, Minnesota

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Years ago their underwear was excellent. I had a 42" inch waist then and wore an X-large. Now I'm a 34-35" waist. It should be a Medium, but Mediums were way too tight. Tried a Large, still way too tight. Had to go to an X-Large for proper waist fit. Of course now, the pant leg size of the boxers is more like a skirt and don't function as underpants. Oh and they charge $7.99 for returns. Totally unsatisfactory! read more

this store is famous for raising their prices during a sale. If there is a 30% off sale it's pretty much guaranteed they raised the normal price 25 % during the sale. I feel like there should be a law prohibiting this shady business tactic. read more

I had purchased a pair of work boots that cost me over 200$ thinking they would last and there no bull Guarantee sold me I had only had the boots for 6 months and I wasn't satisfied with there Performance and comfort so I called customer service and spoke with a Representative and they had stated that if I paid for the shipping and sent them a copy of the postage they would Reimburse me not only for the boots but the shipping so I did as they stated and when they had received my boots they said they inspected them and said that it was normal wear and tear and that they would not reimburse me and that they discarded of my boots as well !!!WOW!!! total !!!!BULLXXXX!!!! Just be wear customers read more

How I wish I had the cash to shop here more often. I love the clothing and outerwear that Duluth Trading offers, but $50 for a short sleeve shirt is a bit steep. It's a fun store for browsing, gifts, or shopping for yourself if you have the funds. They have a lot of clothing and gear that will help you remain warm in cold weather - flannel shirts, outer shell's, fleece, collapsible cups, hiking boots, warm wool socks, and more. read more

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Over priced products pushed with ridiculously false advertising... Firehose cargo pants?.... Perfect for EMT and first responders uniforms?.. So tough a wild boars tusk could not penetrate them?....As an EMT-P that sounded pretty good so I bought 3 pair of them in black to use as part of my uniform. They seemed to work ok for a day or two... but then started to fade out after the very first washing - and they were washed strictly in accordance to the instructions given. By the second wash they were no longer black enough to be considered acceptable as part of my uniform. So I retired them from their very short EMS service and replaced them with something else, but continued to wear them for other activities. A few months later I noticed a hole developing in the left rear pockets where my wallet was rubbing through the material. Material in the knees of one pair also tore just from climbing over a fallen log on a hunting trip. Tough enough to repell a boars tooth?.... yeah right. Then holes also delevoped in the front pockets to the point my car keys could not even be carried in them. I called Duluth Trading about all these problems and was told I could ship the pants back to them and they would send me another pair.. And who was going to pay for the postage to send their defective products back to them so they could send me another defective product back?.... Me, of course. Forget about it - unless you either never intend to actually put their products to the test, or you just enjoy getting ripped off. read more

Isaiah and Brice were a great help! Super friendly! I didn't know Brice personally but he felt like a bro when I was in there shopping.

Will never buy from this company again. They deceive customers by posting signs that only say "Summer Solved 40% off *discount taken off at register" RIGHT above a display of backpacks, only to then tell the shoppers it's only on " summer pants". This is false advertising and illegal. We returned our items and thankfully kept the receipts because we have still yet to see the refund come through. They now claim, "they have no record of a refund." Absolutely no responses to emails sent to corporate about these issues. What a horrible business scamming off their customers. read more

Duluth Trading Company - Women's Clothing Near Me - Duluth, Minnesota

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Tee shirts are of good quality. I've just received my 2nd. Pair of tee shirts and so far after owning some for about a year,no complains with just (1) issue. Way overpriced for what your getting. High quality Tee shirts priced at about $25.00 ea. Is in my world, (over priced). read more

Duluth Trading Company is a good place to shop. My husband wears the long tail T. The clothing is high quality. I recently tried the women's free range organic briefs. The best underwear I have ever had. The fit is so tailored and comfy. And the cotton is so soft. Very happy with them. Customer service is great too. Also tried a pair of capris from them. I believe they were called runabout. They are comfy just like everything else they make. I also like the sense of humor of this company. Their TV ads are really funny. read more

I'd like to start off by saying I've purchased a lot of Jeans and underwear from here. This is the first pair I've had issues with in all of them. The pair I attempted to return had the seam rip just below the crotch. Jeans were a year and 4 months old. Store associate said they couldn't do anything for me since they were this over a year old and the cause was likely cause I wore my pants too low... yes he really did say that. So I proceeded to ask him if the jeans I'm wearing right now are too low, which he said no. They are Duluth trading jeans and I wear my jeans like a normal adult. More disappointed in the fact that nothing was offered " No Bull means if something goes wrong, we will always treat you right." I certainly don't feel rightly treated. This should say, no bull for the first year only. Store associate seemed like he cared, he was just handcuffed with what he could do. They didn't even offer a discount on a new pair. I get better offers through my email. read more

First of all the clothing I've purchased from Duluth Trading Company is top notch. Very comfortable and very durable. However, stay away from their on line ordering. It only takes a couple days to get an order shipped out but they use something called UPS Mail Innovations. The order starts out via UPS then when it gets to my city it is taken to the main post office a block away from the UPS terminal. This adds one or more days to the delivery time. My latest order criss crossed the Midwest with UPS then was mailed to my local post office. The package was received on 03/24/2022 at our local post office, "Package Acceptance Pending." Today is 03/26/2022. No package yet. This mode of delivery makes no sense. How can this be cost effective? Again, fantastic product, lousy delivery!! I recommend finding a Duluth store front and buying direct. read more

1 visit is all it took for the husband to become an addict. He started out with buying some reflective vests for the dogs so they would they wouldn't be shot during deer hunting season. While he was there he took a mental note of everything he would like to have. Needless to say he now looks like a lumberjack thanks to their offerings. The only complaint, is you have to pay for parking at this location. Which normally he is not a fan of. The situation was made worse due to the cashier having problems processing a return from an online purchase and he ended up getting a ticket due to how long the whole ordeal took. For those that are not familiar with their products. They make their stuff tough. Exactly what is needed for the guy that is hard on everything he touches. read more