Have used Duke Boys for about 20 years, twice for towing, once for roadside assistance & also…read moreassistance transporting a car I purchased to Duluth. Service has always been excellent. Really good people. The owner is an honest and decent person.

$460 to get a car out of impound the same day it was towed. This is absolutely ridiculous and can…read moreeasily lead someone to not be able to eat or pay their mortgage because of greedy companies like this.

Made an appointment over two weeks in advance and put in the notes I was having new wheels and…read moretires installed along with an oil change. I showed up on time at 11am, handed the service counter my keys, and went to the waiting area. Over three hours pass without any communication, and then the customer rep comes out and tells me they can't get my wheels to fit, and that I need new center rings and lugs, but that they didn't have any in stock, and that they couldn't source them. What kind of service technician (of 30 years apparently) starts a job without checking fitment first? This is a Subaru Outback mind you, at a Subaru dealership, and they can't get the parts? He apologized and said they were putting my old tires back on and they'd be done shortly. That shortly lasted another hour before he came to tell me one of my tires was being "finicky", he apologized again and said they were almost done. 20 minutes later he finally comes to get me, and in the end I paid over $400 for tires I can't use. But they did give me a free car wash at Kwiktrip! Ooooo They charged me for an incomplete job, wasted my time and money, and now I have to get the work done somewhere else. Never again will I visit this dealership. Horrible service and terrible work ethic.

They replaced my alternator and six months later it died. I took it to Tires Plus to replace it…read morebecause Subaru would take 2 weeks to even get it in the shop. Apparently there was a warranty on the original part, but Subaru wouldn't process it because they said it was an O'Reilly's part and Subaru wasn't the one who deemed it a failure. Don't waste your money here.

These guys sold us a used van with a failing transmission. They pretended as if they wanted to help…read moremake things right, but in the end were no where to be found. They constantly denied any issue being found. Even after admitted faults of wrongly filling the transmission fluid to the proper amount which I believe caused the problem to begin. Their best answer and advice to us was to trade it in to another dealer so they could wash their hands of it and not have to deal with us anymore. Standard car dealership behavior right. Do yourself a favor and take your business else where. Only rated 1 start because 0 was not an option.

Jake Boese was awesome with my Ridgeline. Go see him! We love our Ridgeline and the service team is…read moretop notch

You hear of bad auto dealerships but this one beats them all. This dealership / service department…read moreare nothing but a group of thieves. They installed different parts than what I ordered. They installed parts that were damaged and they lied about it. I agree with the other commenters, take your auto to the cities or Rice Lake but do NOT buy a car or bring your car to this dealership! Why is it that they beleive profits are best gained by deceit rather than great service and a reputation that would be past on to others and generate more sales and service? Oh wait.....I get it.....they are idiots.

This dealership only exists to separate you from your cash, and waste your time. Absolutely the…read moreworst, incompetent dealership I've ever I've had the misfortune to deal with. Go to Rice Lake, WI or the cities of you need to see a Kia dealership. Been using this dealership for the many Kia recalls, but every time (5-6) they always waste your time and have been left with more repairs to fix what they do not care to fix.

We've been dealing with Duluth Dodge for a number of years. We started out with Tony Kozlowski and…read morewe're still with him. Through several purchases, repairs, oil changes, etc. Tony has always been there for us - answering all our questions and giving us advice that has been to our benefit. He's always happy, cheerful, very knowledgeable, and most of all - honest!! He has told us he will always take care of us - and he does. Thank you, Tony - Duluth Dodge is lucky to have you!! Bill and Sue Majewski

THIS PLACE IS AWFUL!!!!! NEVER BUY A VECHILE FROM THIS LOCATION. We had a vehicle with an on going…read moreissue for two years. Brought vehicle in multiple times under warranty to have it addressed. Due to the lack of the service dept/dealership they never scoped the area of the engine that was triggering the check engine light the engine, now needs to be replaced. We drove the vehicle multiple times to the dealership under warranty to only have them tell us they couldn't find anything wrong with it. Making us pay diagnostic charges along with this. The dealership told us to keep driving it and bring it up there as soon as the check engine light came on so they could run the code. Never finding anything till recently. We had to ask serval times to have them look at the same issue cause the truck wasn't driving right and the light coming on and off. They finally scoped the engine where said problem was TWO YEARS AGO and found the engine to needing to replaced. Since now it is out of warranty they needed approval to fix it. They ultimately denied us this repair. It sat at the dealership for more than 3 weeks, with the warranty company telling us not to drive it since we knew something was wrong with it until we get approval to drive it. We now have to pay 400 for the car rental and diagnostic finding. The engine is 12,000 to replace. All of this could have been avoided or covered by the warranty company if the Dealership/service center did there job TWO YEARS AGO, or the multiple times we had the vehicle up there to be looked at for the SAME ISSUE. We had to call daily to get any sort of update, or leave a message to hardly get a call back. We asked what we should do from here. GET THIS, they gave us the number to the better business bureau or to call the attorney general. I'm honestly appalled by the lack of communication, respect and lack of service from this location. After talking to others about our issue. It sounds like this is a common occurrence for this location. One person told me they had a similar problem and the dealership had her truck longer than she owned it. If you are looking to buy a vehicle here sure, they do a great job getting you to buy one, but don't come back for repairs or warranty issues. This is there fault and they should stand behind there company and brand. I honestly think they didn't want to pay for the repair knowing what was wrong with and knowing they didn't take the right steps, and waited for it to be out of warranty. GOOD LUCK!

My 2015 Nissan Altima had both right rear control arms snap while I was parking last week, and I…read morehad it towed to the Krenzen Nissan dealership. I've never been to this dealership before, as I typically go through another dealership near my hometown, so I was expecting mixed results. They had my car finished in just over one business day without an appointment, and didn't charge me anything for the parts and labor since this is a known issue with Nissan. Additionally, I asked them to check my right front wheel bearing, and they did so without any other fees. I will definitely be coming back here in the future!! Thank you so much Krenzen folks!

I recently brought my Nissan Frontier to Krenzen Nissan because the ABS and traction control lights…read morewere on, which also disabled my 4x4. I paid $200 for a diagnostic, expecting that a dealership would be able to accurately identify the issue, after my local mechanic could not. I was given a confident diagnosis that the problem was an incorrectly installed wheel speed sensor. Based on that assurance, I scheduled the repair. That's where the experience started to fall apart. I took time off work and drove two hours to the dealership for my appointment, only to be told after I arrived that they didn't have the part and couldn't work on my vehicle. No call, no warning--just a wasted four-hour round trip. I told them during the initial diagnosis that I lived two hours away so you'd think they could have informed me at least at the end of the previous day. I was told I would be given a discount for the inconvenience. The appointment had been scheduled for over a week. I had to leave the car there at the shop for a few days for what was supposed to take a couple of hours, and find rides back and forth to the dealership. When the sensor was finally replaced, I was informed that the replacement did not fix the issue at all. The original problem remained exactly the same, meaning the initial "diagnosis" I paid 200$ for was incorrect. Despite this, I was charged $1,200 ($400 more than the original estimate) because the job supposedly took longer than expected. This was not run by me at any point prior to me coming to pick up the vehicle. So to summarize: I paid more than quoted for a repair that didn't fix the problem, based on a diagnosis that turned out to be wrong. When I raised concerns, I was told there was no flexibility on the bill and that a service manager would call me the following Monday. That call never came. This experience shows a complete lack of communication, accountability, and diagnostic accuracy. Dealerships charge a premium because customers expect expertise and reliable service. In this case, I received neither. I would strongly caution anyone considering bringing their vehicle here for diagnostic or repair work. This is also the only negative review I have ever written but have felt strongly compelled to do so from this totally negative experience.

We had a really excellent experience with Volkswagen Duluth. Literally traumatized by the last…read morelocal dealership experience we had, I was not looking forward to the purchase of a new car. But Gabriel and Keenan made it literally so easy! We went from test drive to leaving with the vehicle in two hours. The vehicle is exactly what we wanted and we've have had it for a week now and love it! And yesterday we received coffee mugs and fresh cookies in the mail. Lovely touch and we appreciate it! Volkswagen Duluth focuses on customer service, and doesn't act like they are doing you a favor by helping you buy a car. We as consumers have the choice to take our business anywhere we want, and my husband and I definitely recommend Gabriel and Keenan at Volkswagen Duluth.

My experience with Keenan McGovern was disappointing. During the sales process, he was friendly and…read morehelpful, but after we signed the paperwork for our certified pre-owned vehicle, his communication and approach changed noticeably. We traded in our previous vehicle, but the title was still at our families home in Michigan. Keenan told me that this wasn't a problem and that once I returned to Michigan, I could simply mail the title to the dealership. Based on that conversation, I believed everything was taken care of. I was surprised when he later called and told me that I now needed to sign a power of attorney because the dealership had already sold my trade-in before receiving the title. This was never mentioned during the purchase process. If selling the vehicle before receiving the title would require additional paperwork or legal authorization, that should have been explained from the beginning. Buying a vehicle is a significant purchase, and customers deserve clear and transparent communication throughout the entire process. My frustration isn't with having to sign the paperwork--it's that the need for it only came up after the dealership had already sold my vehicle. More transparency upfront would have gone a long way toward building trust and avoiding unnecessary frustration.

Salesperson was helpful and was pretty much decided on a purchase until we dealt with Wayne. very…read morearrogant, rude, and condescending...a little bit of a liar too. The type of sales person we have all heard about and told to avoid. Probably should change name to Richard.

Great people. Great service. Staff is friendly and knowledgeable. Top notch. Highly recommend!read more

My husband, children and I went to Northstar Ford on Friday, May 23rd to purchase a used truck. We…read morehad a couple in mind and a price point. We did not have to wait long because we had made an appointment with Jeff Van Meter. He greeted us and brought us in his office to do paperwork and pre-approval. I had told him right away that we wanted to do a joint vehicle loan and we are married. He said since we are married and live in Wisconsin that is the best way to go. He tried to upsell us on other trucks which is totally fine because that is their job. We took the one we ended up buying for a test drive. I told him it had a chip in the windshield which he said they would set up to replace which they did set that up a week later. We told them we wanted it. Jeff and his team started the paperwork. I know it takes some time but when the guy that did the paper work came out to finalize the paperwork it was only in my husbands name (which also meant a slightly worst interest rate because I have a better credit score even though his isnt bad). When I mentioned it to the manager he just said Jeff didnt say that. My husband was pretty frustrated with being there so long with the kids he said whatever. Now I get a letter from the bank that did the loan saying "since you are married you take responsibility if he defaults on his loan but since you weren't on the loan it wont help your credit score". They do not listen to people even though Jeff had insisted that it was a joint loan in the beginning. When my husband leaves and meets back up with my children and I, he lets me know the backup camera isn't working. After trying to get a hold of Jeff for multiple days he says that he would "check with the used vehicle repair man" to see if they would cover it. I told him I understand it is a used vehicle but it worked when we test drove it AND it was advertised on the website as having a working back up camera. After a week of him not getting back to me, I am sure we are just written off and have to "deal with it". Also, the remote start advertised doesnt work on any key fob either You are just a number at Northstar Ford and not a person. Once you leave they don't give one crap. We will not be purchasing any more vehicles here. I should have listened to a friend that went to purchase a brand new vehicle last year and was treated rudely. Lesson learned, I guess. I also left a Google Maps review and someone said that the manager would reach out to try to resolve this ASAP and that was 3 days ago.

A guy named Spencer works here who literally lies through his teeth to make money sold me a truck…read morethat needed over $10,000 in repairs without a mention of any of it I mean, how is this even legal? Well, it is. only in America. stay away from this establishment.