I'll start with the good. Good coffee goin on the Americano's,as for the setting-it would be hard to beat, with a terrace overlooking the Gardens of Dublin Castle and a large interior space. Its a place that would make a really fantastic high end restaurant if the powers that be in the Castle werent so dreadfully sedentary about their assets.
HOWEVER! My god, the staff in the place-its an Itsa concession- are pretty woeful. I cued for 15min,behind a whole 4 people, making pretty small orders, that should not take the average waiter/barista or deli person too long to deal with. Bar one person who seemed competent, the other 2 members were the most slovenly pair of yokes Ive seen for a long time. They hung about the place in an untidy manner and didnt even try interact with the customers on any level (smile, or ye know-take their orders with any speed). Beyond which, the one put in charge of cleaning the place has no hygiene standards-every table bar two was filthy, and when she broke a plate she only swept up half of it until someone pointed it out to her.
The place was ,understandably with this service, almost empty. I hope to god, I just got them on a bad day or the 2 slovenly dossers were on a trial day, because its a place with massive potential which this chain concession is not achieving! read more