Dishonest worker tbh, came here looking for a cologne to buy for a friend but she was…read moreunknowledgeable about the prices and what the items even are. Tried to sell us a $45 cologne for $130. Also they just randomly closed for 15 minutes on a Monday 3pm

Who closes a business at 4pm for 10 minutes on a Friday? It is now 4:30 and still no employee…read moreopening the door!! Absolutely an embarrassing display for a business!!! Do not come here is you expect customer service!

I would like to recognize Carla for the amazing help she provided me today. She was incredibly…read moresweet, helpful, and patient throughout my visit. I never felt rushed, and she really took the time to listen to all of my concerns. She also helped me get perfectly color matched, which I truly appreciated. Her customer service made my experience so comfortable and enjoyable. Thank you, Carla!

Seriously irresponsible people, i made my makeup appointment at least 2 months in advance and today…read moremay 16 is my prom and they had called me an hour before that my makeup artist had called off so unorganized. how will someone call off when they know they have a appointment never going here again. so disappointing

Black Friday was still going on through the weekend (Nov 28-30, 2025). I placed an order online…read morefor pickup instead of delivery. This review is to give a shout-out to Ashley, the sales associate, for her superior customer service. When I arrived, I saw the line for order pickups on the 1st floor. Since the sale prices were still active, I decided to make some additional purchases. When it was my turn at the register, Ashley retrieved my online order from the back storage area. She verified my identity and completed the process. She also rang up the merch I chose while browsing the sales. Please note, there was a lot of customers, several registers were handling customer purchases. A man to the right of me came by to pickup an order for four items. Another sales associate couldn't find his order. Ashley said "it's in the storage area on the shelf to to right. Look on the bottom row, there is a note taped to his order." How in the world could she recall this specific order and know its exact location. Another customer to my left asked for a price check on two hats she was holding. Ashley to the rescue again! As she was looking up my account number, she used a hand-held device to scan the tag of the hats and tell the customer the price. She helped customers to the right and left of me while handling my transactions. I requested a gift receipt for some of the items and she quickly and efficiently placed those items in a separate bag with the receipts. I like shopping in person to choose or try on my purchases. I bought towels, pajamas, and sweaters. Occasionally, the online order works just as well and saves time. The quality of the goods and products at JC Penny's Department store is very good. I get my money's worth. Sincerely, Rosemary

So here's Penney for your thoughts, a nickel for a deal, A…read moredime if you tell me that you love me... 5/5 Deals We got a few things on clearance, nothing like a $2 onesie or 3 piece baby clothes for $3.50. Be patient as it may not be every day you find steals for deals. All the racks were fully stacked on our visit. You can get coupons on the JCPenney app. Christmas outfits are out as well. 5/5 Service Extra cents at the end of your purchase go a long way. There were people checking in on separate tables and we asked the cashier about it. Apparently those extra cents go to help a community fund that helps low income families. 5/5 Parking Plenty of parking around it's two entrances. Located on the South side of the Plaza West Covina. Save your Penney's and take advantage of some deals. Psalm 32:7, God bless

These boots are made for walkin' And that's just what…read morethey'll do One of these days, these boots are gonna walk all over you... 3/5 Shoe chaos Good luck finding a pair of shoes in the right size area. Sometimes you might be like Aldous Snow looking for the other sandal (points if you know the movie reference, think Hawaii...). Looking for a pair of running shoes for my baby girl we had slim pickens unless you want bedazzled white shoes not made for walking or running, fo sho. 3/5 Bathroom codes No even the bathrooms inside the shopping center have codes. This was kind of annoying when I have to take my kid to the toilet. Then it was hard to find a worker to give me the code. 4/5 Limited service Workers are hard to come by. With only 3 registers open the line too a minute to get thru. Had to walk thru a few areas to get someone to give me the bathroom code. Overall not my first choice but when it's the closest you don't have a choice. Psalm 2:11, God bless

Great location in the mall with lots of space and selection. I wanted to exchange a jacket for a…read moredifferent size and was able to find exactly what I needed. Jacob B. was super friendly and helpful in making the exchange super smooth and easy!

our sense of smell is very important to me... hence that is why i am a perfume connoisseur now but…read morethis is the og! the reason why i lov how smells can elicit a memory and encapsulate a moment in time!!

You could improve in your customer service. When I walked in I told the girl that I was doing an…read moreonline pickup. Her response was,"Have fun!" I wondered why she said that, now I know. There is no sign for online pickup so you wait in line then after waiting in line about 5-10 min, they tell you to move to the side and wait in another line all while the manager is standing there on her mic telling the other girl that now she has 2 online pickups. They should tell you where to go at the front and get on that little mic and tell the girl an online pickup up is on the way so you just have to stand in 1 line. Then as I'm walking out I see the items they claimed they didn't have and canceled from my cart, on the shelf. Do better!

i usually have a good experience at this vs location and i appreciate how the staff keeps…read moreeverything organized. i'm docking a few stars because of an experience i had today. i came in for a return on tuesday around 4pm, and it was understandably busy with post-christmas sales. i wanted to return a shirt for store credit (it was a gift from a friend but the size was too small). the associate helping me seemed impatient and rushed through the return. she didn't ask whether i wanted store credit or a refund back to the original card, and when i asked, she said it had already been processed back to the card. i usually don't mind small things like this, but i couldn't shake the feeling afterward. i understand how hectic the holidays can be. i've worked in both retail and the food industry for years, so i know how fast things move. still, the interaction felt disappointing, especially as a regular customer.

This has to be the worst Victoria secret ever! 1 person at the register with 4-5 people in line…read more Associates are rude and insist if you want to do an exchange instead of getting your money back. If you have a credit union they will not refund you back to your DEBIT CARD! If I could give 0 stars I would!

Not much selection or maybe Hollister has just gone downhill in clothing selection. Not much…read moreclearance selection either.

genuinely the worst store iv bought from, false advertisement, and deciving info. had 30% off sign…read moreand did not give me 30% off. Never go here the lady took like twenty minutes to scan the price

I have never been a huge fan of Macy's; however, on occasion, when I DO visit the store, I usually…read moreend up purchasing merchandise like a shirt, pants, and/or cologne (I am a HUGE fan of cologne). This specific store is always very clean, fully stocked, and easy to move from aisle to aisle. Prices are affordable, and there is usually a sale on various items. The employees are ALWAYS friendly, welcoming, and ready to offer help with whatever you need. Parking is available in the large lot as well as the multi-level lot just to the south of the mall.

Went to customer service today March 27, 2026 at 3:30 pm. Fabian assisted me with my transaction…read more He was efficient and polite. While he was scanning the items , one of his female colleagues was crouched beneath the counter next to him. To my surprise, she had a bag of hot Cheetos and pouring the hot chips into her mouth. Wow! No shame. I couldn't get her name, her name tag was very light in print. But she is a young female with eyeglasses and long semi curly hair . That was probably the most unprofessional thing I've ever seen. Right in front of me , crouching down as she poured hot Cheetos into her mouth. I think we even made eye contact . So cringe. Aren't there cameras recording ? Well, If you purchase an article of clothing and there's hot Cheetos powder prints on the clothes, then you all know why.

I really like stopping at this store while I am at the West Covina Plaza mall. They have a lot of…read moreanime gear, pop culture collectibles, or alternative fashion and is a fun place to browse. The interior of this store has that classic edgy vibe with dark decor, loud music, and walls full of graphic tees, hoodies, chains, backpacks. Even though it has that dark decor and vibe, they still sell cute anime or Disney accessories. I like their variety of Loungefly backpacks and they are cool to collect and also can be quite expensive. I also browsed their clearance section which contained a lot of T-shirts, anime hoodies, Sanrio merchandise, and goth-inspired accessories like chokers, jewelry, and platform shoes. Service was good. Some employees are friendly and helpful when it comes to finding sizes or locating specific merchandise. However, a lot of times the prices aren't marked so I had to take it to the register to get the value.

It's the best place to get the coolest gifts for the teenager (and teenagers at heart!) in your…read morelife. They always have great sales going on so that helps a lot. What I so appreciate is that they have an option where you can ask the item to be shipped to their store instead of to your home since there is a minimum purchase amount you must meet before availing of free shipping. I don't want to have to spend on shipping but I also don't want to have to blow all my money on things just to get shipping for free. This is a nice compromise. The staff is so helpful, especially Pow. She helped us navigate the store and find what we needed. But then again, getting lost in all the merchandise isn't so bad because they have so many little knickknacks you can examine. My husband always has to pull me out of the store because left to my own devices, I'd probably linger there for hours.