Dishonest worker tbh, came here looking for a cologne to buy for a friend but she was…read moreunknowledgeable about the prices and what the items even are. Tried to sell us a $45 cologne for $130. Also they just randomly closed for 15 minutes on a Monday 3pm

Who closes a business at 4pm for 10 minutes on a Friday? It is now 4:30 and still no employee…read moreopening the door!! Absolutely an embarrassing display for a business!!! Do not come here is you expect customer service!

Located at West Covina Plaza mall next to Red Robin. Plenty of shared parking in the front…read more Visited this store today to get some beauty and skincare products. Got to take some samples home as well. I like their Sephora tinted self tanning body mist. It goes on easily and has a nice even color throughout. Dries fast as well. Their Sephora brightening eye cream works wells too as it makes the dark circle invisible after application. Over a good shopping experience. Will be back again soon.

Wondering when management or anyone will actually pay attention to the bad customer service this…read morelocation always has. I gave them 3 chances because it is so close to my house but I can no longer come here. Everyone has an attitude problem including the leadership here. I specifically only do pick up so I can only have very little interaction inside and even then are they still so rude. Today was my final straw and I will avoid this location completely.

Great customer service store is always clean. Can always find what you need and it's always great…read moredeals. Great coupon coupons

Black Friday was still going on through the weekend (Nov 28-30, 2025). I placed an order online…read morefor pickup instead of delivery. This review is to give a shout-out to Ashley, the sales associate, for her superior customer service. When I arrived, I saw the line for order pickups on the 1st floor. Since the sale prices were still active, I decided to make some additional purchases. When it was my turn at the register, Ashley retrieved my online order from the back storage area. She verified my identity and completed the process. She also rang up the merch I chose while browsing the sales. Please note, there was a lot of customers, several registers were handling customer purchases. A man to the right of me came by to pickup an order for four items. Another sales associate couldn't find his order. Ashley said "it's in the storage area on the shelf to to right. Look on the bottom row, there is a note taped to his order." How in the world could she recall this specific order and know its exact location. Another customer to my left asked for a price check on two hats she was holding. Ashley to the rescue again! As she was looking up my account number, she used a hand-held device to scan the tag of the hats and tell the customer the price. She helped customers to the right and left of me while handling my transactions. I requested a gift receipt for some of the items and she quickly and efficiently placed those items in a separate bag with the receipts. I like shopping in person to choose or try on my purchases. I bought towels, pajamas, and sweaters. Occasionally, the online order works just as well and saves time. The quality of the goods and products at JC Penny's Department store is very good. I get my money's worth. Sincerely, Rosemary

These boots are made for walkin' And that's just what…read morethey'll do One of these days, these boots are gonna walk all over you... 3/5 Shoe chaos Good luck finding a pair of shoes in the right size area. Sometimes you might be like Aldous Snow looking for the other sandal (points if you know the movie reference, think Hawaii...). Looking for a pair of running shoes for my baby girl we had slim pickens unless you want bedazzled white shoes not made for walking or running, fo sho. 3/5 Bathroom codes No even the bathrooms inside the shopping center have codes. This was kind of annoying when I have to take my kid to the toilet. Then it was hard to find a worker to give me the code. 4/5 Limited service Workers are hard to come by. With only 3 registers open the line too a minute to get thru. Had to walk thru a few areas to get someone to give me the bathroom code. Overall not my first choice but when it's the closest you don't have a choice. Psalm 2:11, God bless

It was an amazing experience today at this location! I had help with "Ash" who helped me so…read moreamazingly kind, I hope he is there every time I go. There were so many clothes that actually fit me and I definitely had a huge variety of anything I could afford. The prices were so good I had to just get all I could afford too and then some! Overall, if you want designer clothes and do not want to pay designer prices, this is the place. Ask for Ash, and tell him Brian sent you

our sense of smell is very important to me... hence that is why i am a perfume connoisseur now but…read morethis is the og! the reason why i lov how smells can elicit a memory and encapsulate a moment in time!!

Wonderful store, very well organized! Only came in for the…read morecandles that were on sale, walked out with a bag full of beautiful things. I love The Villain collab, it's one of my favorite. I'm glad Bath and Body was wise about keeping their stores well stocked. My Villain set is nearly complete, working on it! The girl with beautiful pink hair that works here, I don't know her name but she was so kind and helpful to me and helped me select a gift. Very nice store, the staff is always so friendly;) Thank you!

I came to this location during a weekday when the store just about opened. Mo saw that I was…read morelooking for an item and asked if I needed help and helped me find exactly what I was looking for. Her customer service was wonderful! I'm glad she was the one who helped me.

Not friendly or helpful. Everything seems to be of inconvenience to them and you can't even find…read moreanyone that works there to ask for help.

Amazing customer service, I was going to return an online order in store, and this little blonde…read moregirl Melanie helped me tremendously by helping me return all my ex's clothes that were ordered online back into the store, highly recommend looking for Melanie for returns

Not to sound like a Karen , but this store lacks customer service. The employees working register…read moreare unfriendly , rude and slow. Waited twenty minutes in line today and the cashier just let some guy cut and rang him up. Zero apologies once it was brought to their attention. A bunch of kids running this store who have no clue. I miss the days where people actually greeted you at hollister and helped you out. I will just buy from online from now on. I don't want to deal with a bunch of dumb, rude kids.

Stopped into Macys to take advantage of the 15% off sales. My friend needed the Clinique Men's Skin…read moreCare from the Clinique counter. The service was amazing. Every employee we encountered offered assistance, a sample, or just a friendly welcome. The value was definitely reasonable today because of the sale. Macys has a higher end product so I will always say the value is there. A coupon or store discount is just an added perk. This store not only offers fragrances and cosmetics but clothing, shoes,etc. The store is beautiful in side and well lit. The ambiance gives designer. Definitely check it out.

I would like to share an experience I had today at the Macy's store in West Covina regarding a…read morereturn. Unfortunately, the interaction left me feeling profiled, disrespected, and extremely disappointed. As soon as my family and I approached the Customer Service counter, I noticed two associates talking. When we walked up, one of them, Angelica, already appeared visibly annoyed before we had even spoken. The other associate walked away, leaving Angelica to assist us. I politely explained that we had a few returns: a suit, two pairs of shoes, and a handbag. Instead of greeting us or acknowledging us, she remained silent and immediately began inspecting the suit. I completely understand the need to verify that returned merchandise has not been worn. However, the interaction quickly became uncomfortable. When we originally purchased the suit, the sales associate had to create a replacement tag because the original barcode would not scan. When Angelica scanned the replacement tag, she stated that while the description matched the suit, the size did not. We explained that the associate who sold us the suit had created the replacement tag because the original was not working. Rather than simply resolving the issue, Angelica repeatedly questioned us about why there were two tags and said she "didn't understand the thought process behind it." I responded that we didn't know because we do not work there and we were not the ones who created the tag. It felt inappropriate to question us as though we were responsible for an internal issue. Throughout the interaction, Angelica's tone and demeanor made us feel as though we had done something wrong. I genuinely felt like she was treating us with suspicion, as if we had stolen the merchandise or were attempting to commit fraud. As a Store Manager for a retail company, I understand the importance of asset protection and verifying returns. There is a professional way to handle those situations while still treating customers with respect and dignity. This was not that. The experience left me feeling profiled based on assumptions rather than facts. Instead of approaching the situation objectively, it felt as though Angelica had already decided we were being dishonest. No customer should be made to feel that way while making a legitimate return. Angelica eventually asked her manager, Justin, for assistance. Ironically, Justin was the manager who had been present the night we originally purchased the suit. The moment he arrived, Angelica's attitude noticeably changed. Her tone became more professional, which only reinforced my impression that her earlier behavior was unnecessary and inappropriate. My concern is not that the return required additional verification. I fully understand and support those procedures. My concern is the way we were treated throughout the process. Every customer deserves to be treated respectfully until there is a legitimate reason to believe otherwise. We left feeling embarrassed, judged, and profiled for simply trying to return merchandise that had been purchased from your store. My family and I have spent thousands of dollars at Macy's over the years because we have always enjoyed shopping there. Experiences like this make us question whether we will continue doing so. I hope this feedback is taken seriously and that Angelica receives additional coaching on providing respectful, unbiased customer service. No customer should leave your store feeling the way we did today.

This is one of the 2 closer Hot Topic locations to me but with the death of the PH Mall, I guess…read morethis is now the closest one to me. :') Lots of memories going here as a teenager and the stock here is usually great. I remember when this location also had the edgy, metal gates and the more hardcore font, but now there's more nerdier, pop culture merchandise here, but no biggie. Also, I was able to get purple sky (English visual kei magazines), Cure, and Jshoxxx magazines here back in the day and a DIR EN GREY shirt. That was amazing. Nowadays, I'm getting discounted cute character goods and Squishmallows when they're on discount in the back. This location has probably the most sizeable clearance section when I do check it out in the back and the staff are always friendly and make sure to greet people coming in and say goodbye when they leave.

I really like stopping at this store while I am at the West Covina Plaza mall. They have a lot of…read moreanime gear, pop culture collectibles, or alternative fashion and is a fun place to browse. The interior of this store has that classic edgy vibe with dark decor, loud music, and walls full of graphic tees, hoodies, chains, backpacks. Even though it has that dark decor and vibe, they still sell cute anime or Disney accessories. I like their variety of Loungefly backpacks and they are cool to collect and also can be quite expensive. I also browsed their clearance section which contained a lot of T-shirts, anime hoodies, Sanrio merchandise, and goth-inspired accessories like chokers, jewelry, and platform shoes. Service was good. Some employees are friendly and helpful when it comes to finding sizes or locating specific merchandise. However, a lot of times the prices aren't marked so I had to take it to the register to get the value.