Black Friday was still going on through the weekend (Nov 28-30, 2025). I placed an order online for pickup instead of delivery. This review is to give a shout-out to Ashley, the sales associate, for her superior customer service. When I arrived, I saw the line for order pickups on the 1st floor. Since the sale prices were still active, I decided to make some additional purchases. When it was my turn at the register, Ashley retrieved my online order from the back storage area. She verified my identity and completed the process. She also rang up the merch I chose while browsing the sales. Please note, there was a lot of customers, several registers were handling customer purchases. A man to the right of me came by to pickup an order for four items. Another sales associate couldn't find his order. Ashley said "it's in the storage area on the shelf to to right. Look on the bottom row, there is a note taped to his order." How in the world could she recall this specific order and know its exact location. Another customer to my left asked for a price check on two hats she was holding. Ashley to the rescue again! As she was looking up my account number, she used a hand-held device to scan the tag of the hats and tell the customer the price. She helped customers to the right and left of me while handling my transactions. I requested a gift receipt for some of the items and she quickly and efficiently placed those items in a separate bag with the receipts. I like shopping in person to choose or try on my purchases. I bought towels, pajamas, and sweaters. Occasionally, the online order works just as well and saves time. The quality of the goods and products at JC Penny's Department store is very good. I get my money's worth. Sincerely, Rosemary read more

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So here's Penney for your thoughts, a nickel for a deal, A dime if you tell me that you love me... 5/5 Deals We got a few things on clearance, nothing like a $2 onesie or 3 piece baby clothes for $3.50. Be patient as it may not be every day you find steals for deals. All the racks were fully stacked on our visit. You can get coupons on the JCPenney app. Christmas outfits are out as well. 5/5 Service Extra cents at the end of your purchase go a long way. There were people checking in on separate tables and we asked the cashier about it. Apparently those extra cents go to help a community fund that helps low income families. 5/5 Parking Plenty of parking around it's two entrances. Located on the South side of the Plaza West Covina. Save your Penney's and take advantage of some deals. Psalm 32:7, God bless read more

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I was shopping for shampoo, and was hoping their salon had Paul Mitchell products. Well, the salon was closed down and there was some Paul Mitchell products I was able to purchase anyway. I was happy I actually found what I was looking for and look forward to shopping for my high maintenance supplies... read more

JCPenney - Beauty Supplies - Department Stores Near Me - West Covina, California

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So I'm standing in the exchange line and Ive been here,same spot, for over 10 minutes! There is a woman exchanging over $300 dollars worth of clothes! There is only one cashier at the exchange lane. When asked if she should get help she says it's only me, I have no help! And when asked if we can just go to a regular check out she says I'm not sure they know how to do exchanges! Finally I get up there the employee was very nice and helpful. read more

JCPenney - Standing in the exchange line!!! - Department Stores Near Me - West Covina, California

Register system do not match prices displayed by merchandise, have to walk with associate to displayed price every transaction to prove, then that's when they adjust price on register. Store Coupons are deceiving, not honored at all even if you abide with coupon exclusions and requirements . Associates trained not to honor any discounts till you prove and discuss with them and they FINALLY honor coupon . Need to prove yourself following coupon requirements but jcp associates are trained not to give discounts even if you follow coupon requirements . Customers end up just paying what associate demands as you're in line for a long time as there's only one register area in the whole store open even during holiday busy . Improve on your customer service to be knowledgeable and make sure register system are matching your price displays on merchandise . People are in a budget, so coupons are used and customer service should not be mad when discounts are used and try to get away with giving the discounted price . read more

The ladies working in jewelry were a mess ! super rude and unprofessional. A woman in a striped shirt ( I am assuming she was a supervisor) told me she would help me out after the customer in front of me which wasn't a problem. The problem was she never ended up helping me out, she walked away to a different part of the jewelry department and helped out someone else. She knew I still needed help because she looked back at me several times. Extremely unprofessional especially with her being a supervisor. I then went to another girl who was working in the jewelry department, she was rude as well. Everything escalated to a point where I had to ask for a manager. I was then helped out by the manager Freddy who was very kind and helpful. He definitely made the situation better and is a great manager! Thank you Freddy! read more

I enjoy this JCPenny. Especially the big and tall section. Customer service is always on point and they actually offer early access into the mall. Not like lazy a55 Macy's. Yall got a problem and rate this JC anything under four stars, post up! read more

After being a loyal customer for over 20yrs.. keep in mind i use to buy my close here for high school.. but not anymore after today.. very disappointing... the customer service was good. My issue is the whole price matching with the online prices. They make it seem like it's two different stores.. or whatever.. target prices matches without a problem and so does walmart.. i don't understand, if it's something special or what for the whole price matching.. just so confused and frustrating... i hope kohls doesn't do me the same cause that's were I'm heading to right now.. smh smh SMH!! read more

Absolutely a positive experience at this JCPenney Louella was so kind and patient with my 3 week old niece. She really knew what she was doing So helpful and kind Definitely going back read more

JCPenney - Department Stores Near Me - West Covina, California

This review is specifically for the service I received this morning from cashier, Jenny. I bought two things and she asked me if I had a JCPenney card, which I do, but I just wanted to pay for it with debit and not get a bill. She explained to me that if I used my JCPenney card, I would get my items at a discounted price, earn points, and I could make the payment to my credit card right then and there and not deal with the bill later. I saved almost 10 dollars on my items, which in this economy, every dollar counts. I feel like Jenny really went out of her way to save me money and make the process simple for me. She could have just easily let me pay full price. Some people don't even take the time to save their customers money or explain the benefits of using your store card. I've had my cc since 2018. I found some cute pants from a.n.a and I love that JCPenney carries a petite section. I will continue to shop at this store. Thanks Jenny!! read more

Simon , my husband and I went shopping for men's pants on Monday evening and he was amazing ! He knew his merchandise and was very respectful and knowledgeable. JCPenney is very lucky to have him on payroll . Evaluation , he needs a raise and you need more employees like him . read more

So with Jc Penney's, this place use to be my favorite go to store for men's clothing. Before they would have a large selection of men's clothing, but now they seem to cater more to the younger generations, with bright colors, abstract patterns and more sport attire. I'm more of a low key, casual to business casual, average kind of a guy. So it's getting harder to find things that I like....maybe I'm getting old. Place is fairly clean, associates are nice and helpful......when you can find them. Cut backs in the amount of checkouts stands and overall personnel, means more self served and longer checkout lines. Downgrade to three stars. read more

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I love this store so much there is always a great selection for adults and children. Shoutout to Lilith our cashier she is awesome! Service is great. read more

Ordered a bunch of items online for curbside pickup at the store. Waited about 15 minutes after I checked in and said I'm at the store. I would've given 5 stars but I felt that the wait should've been shorter. The girl confirmed who I was and had me check my order to make sure I got everything. We loaded everything into my trunk (it was alot of stuff). Easy-peasy! I like this way of shopping! read more

I was very disappointed in the customer service. I had a terrible experience with a return. I went into the store to make a return during a weekday around 2-3pm. The store was not busy at all. I was the only one in line and there were about four employees at the checkout, standing around talking to eachother while they saw me standing in line waiting and they literally ignored me. When one other person came in line to make a purchase, they took her right away to checkout while I had been standing there alone, no one else around, for at least three minutes waiting to be attended. Trying not to be a karen, I was keeping my cool and made more eye contact with the employee that was checking out the lady that came after me. Another lady came after and she was attended by the other employee while I was still waiting. I was about to walk out when finally the employee who assisted the first lady that came after me, decided to assist me with my return. Now I understand why people shop online vs in store because no one wants to be treated with bad service. read more

Another JCP that advertises online that men's shirts are available at the store, but when you get here, they are out of stock. I hope that these aren't gimmicks to try to lure people in to shop. Ideally, I would rather shop online, but I do venture to the store if they say that the item is available. However, I've been batting ZERO in being able to locate this so-called invisible item in the store. It's a big waste of time to travel here and not be able to get what I want. However, I did see a couple nice tropical shirts that give me that aloha look. Mustn't pass up on the free samples of cologne where I drench myself in it. Yeah, you can smell me a mile away. Probably take a couple days to wash all that off. Well, it's freeeeeeeeee read more

Jcpenny in West Covin is not really good at returning jewelry. I only bought the ring 3 days ago as a gift then returned it unsuitable and the staff mentioned the rings looked worn. Buying here is easy but Jcpenny staffs are giving you a hard time to returning the jewelry. The staff who help me name Hablo Espanol so make sure you do buy at Jcpenny in West Covin to be sure they will give you a hard time when you return and the staff (Espanol) scan the ring wrong and needed to rescan and asked the manager for help since she didn't even try to scan the second time then it work fine. OMG really. read more

This review is specifically for the ladies working returns . She is super rude and doesn't even try to help you correctly trust me I understand working retail and having annoying customers but some people are just trying to get in and get out and not give problems. For example I couldn't find my receipt but JCPenney can look up receipts and she just said " no I can't look from last year" even though I had said it was from 2 months ago " and she was just really rude didn't want to help at all. I'm glad another customer after me (more outspoken ) set her in her place because that associate was so rude for no reason at all. I'm so glad I was able to get another associate instead of her because the other one was way nicer and I think the rude ones name was : Sophie or something like that I really don't remember The nicer one had glasses & tattoos so thank you!!! You saved me from the mean lady read more

Seriously..is this store closing, short staffed or is its' give a damn broken? The entire store looks like a tornado whipped through it..agh. I parked near the entrance to walk through. I wouldn't waste my time rummaging through this mess. It's really no wonder why retailers aren't doing well. Oh! The juniors department was the worst.. read more

JCPenney - This is what I saw throughout the first floor while walking through. - Department Stores Near Me - West Covina, California

I've never written a review before, but I was so impressed with the customer service that I received today from a young gentleman named Sean (in the men's jeans department) that I felt compelled to do so. Unfortunately, many good deeds go unnoticed in our harried times, so I felt it especially important to acknowledge this I was there to exchange a pair of jeans for my difficult 12 year old boy who wasn't with me. He's in that stage where youth sizes aren't quite cutting it anymore and he's transitioning to grown man sizes. Being that he's worn nothing but shorts for the past two years and has grown considerably since his last pair of jeans, I was at a loss as to how to shop for men's jeans. Who would've known there are so many different styles of Levi's? Sean expertly helped me in knowing what the different numbers meant (501's, 559's, 505's, 517's, etc). When I couldn't find my son's correct size, he offered to search in the back and insisted it wouldn't be a problem to do so, which was nice, as employees at other places sometimes act bothered when they have to look in the back, which makes customers, in turn, resentful to spend any money there Sean was unable to find my son's size, but that was very likely only due to the fact that he's in a transitioning stage. Undeterred, he then recommended that I could possibly still find my son's sizes in the youth department (it's actually like he read my mind, as I was about to ask him what size a men's 28 waist would translate to in youth sizing). Without hesitating, Sean told me just that, as well as certain styles/cuts would best suit what I had in mind regarding my son's personal style While this entire interaction was going on, a few other customers approached Sean with questions, and he somehow satisfactorily helped them without taking any of his attention away from helping me--which is remarkable in itself, especially in this day and age of short attention spans When I noted how impressed I was with his knowledge, he told me that he picked up what he knew both by working there, and also from researching via YouTube. I thought it was cool that he learned as he went along on the job, but also that he took the personal initiative to broaden his knowledge via YouTube research--any employer would due well to hire such people as Sean He went above and beyond: knowledgeable, cordial, able to make great suggestions (such as what style--other than a bootcut--would cover a boot, and what cut is roomier in the thigh, etc), friendly, totally efficient, and 100% professional. Also: I don't know how he managed to do it, but the Levi's section was in immaculate shape even though it's back-to-school time! Thank you, Sean, for customer service that went above and beyond. You are a gem and I'm sure I'm not the only customer to have noticed. You are the type of person who inspires others to go the extra mile read more

I normally don't shop here. But they have coupons that I couldn't resist. I usually come here for clothes only. Place is a little dirty when I came on Black Friday, I don't like waiting in line. Service is okay. Parking sucks on Black Friday!! I usually find parking on Sundays when they open at 10am. Shop early to avoid the crowds. Go at 10am!!! read more

I'm not a huge fan of department stores but this one is pretty good. The sales are usually great and coupons are always good for getting a deal on almost anything. The service is ehh. I've seen employees just hanging out talking to each other instead of working or helping patrons. read more

I took ring more then 6 weeks ago because I have a lifetime plan I went on the completion date is says on the receipt and they said no give us till Monday I called today and they still did not receive it. They keep giving me the run around I keep hearing different excuses. The whole point in buying the protection plan is so I wouldn't have to pay for the repairs but why buy it when it takes almost 2 months to complete the work. Next time I will take it to a different jewelery store. read more

This place has very rude service and this so called superior named Erin was extremely rude she gave me attitude and rolled her eyes at me I would not recommend anyone to go to this jcpenny they even ran my credit with out my consent they also offered me a discount and when I went to pay they changed there mind I honestly wouldn't give them any stars if I could because this place doesn't even deserve one star read more

I love JC Penny for specific things.The prices and sales are always awesome. Things like slips, and other underwear. Yes, I said a slip lol I needed one for a dress that had some mesh on it and you could see through it. All the other large department stores were a total let down. JC Penny's is also good for kids to tween age of clothing. The clothing is perfect for the "in style" tween, yet after that age the clothing becomes boring and overpriced for everyday items. Items like women's suits and formal dresses are also plenty. The customer service once you find someone was good. The department store is big and there aren't many people available to tidy and help as they are working the register with the long line. So you have to look through a mess as well as wait in line a long time. read more

Spoke to toya in furniture online and she said no price adjustments after 14 days of order. I told her I have not even received my order and the price went down significantly, she said that does not matter and would not adjust the price.... read more

I came by here for the 1st time this past week with my husband and I have to say that this JcPenny has the oddest layout, especially compared to all the other JcPenny stores that I have been to. I found it was strange that the furniture is on the 2nd floor, located right next to the lingerie section. And next to the lingerie section is the men's clothing section. In other stores I have shopped at, generally the lingerie section isn't right next to the men's clothing section, usually the babies section is located next to it. Here, the baby clothing section is located on the 1st floor, near the make up and jewelry section. To me, it just doesn't seem there is much rhyme, nor reason to why things are located in the area that they are. Also the employees here do not seem super friendly, nor do they seem to care about their job (if that is not the case, they sure don't seem to act otherwise). I wish there were more price checker machines. By the way, the ladies' restroom is on the 2nd floor and the men's is on the 1st. I probably would not come back here, especially since I do not really like shopping at the West Covina Mall. read more

Came in today to get boots for the kids. As we are all trying on shoes, I stepped on something wet. It was urine!!!! Gross! We told an associate and ten mins later, No-one came to clean up. Went upstairs to clean myself up, mentioned it to another associate. Had to scrub my foot. Brought my own socks which stunk to high heaven. So freaking gross. There were two associates walking the children's shoes too. Yuck!!! read more

JCPenney - Department Stores Near Me - West Covina, California

This particular Penny's is just overall bad. The main reason is that you have to stand in line forever to get your stuff. It's ridiculous there should be more people at the register period. Place it usually messy and items everywhere. Take a page out of the Chino Penny's for reference read more

Friendly staff. 5 starts. It was so nice of him. Offered me the coupon Help me saved $10. read more

I want to start by saying that I've been coming to this JCPenny for years. They have some great deals and for the most part their employees are friendly and kind and very helpful. Today 12/01/18 @ around 9:20ish pm I encountered a very Unpleasant employee at the register. As human I definitely understand that people have their days and some days can definitely be long and all we want as humans is to go home with our families especially around this time of the year. JOISE @ the registrar in the Children's/ Shoe area downstairs was so cold, unprofessional & overall with a horrible attitude. My father was going to pay with his GOLD JCPenny card & her whole attitude when I told her I wanted to do separate transactions and asking about prices was rude. When I asked if she could price check for some boots that on the sign read was different from what she scanned she looked so soo soooo bothered .. her whole demeanor was horrible from start to finish. & I understand if she didn't want too, but at least wait until your shift is over to be a sh***y person. I wish I could give more than 2 stars but with JOISE as an employee I definitely can't. **we actually left to finished the other transaction with a different employee because her rudeness was THAT bad. Everyone going to this JCPenny stay away from her as your cashier , maybe on the floor helping costumers she'll have a better attitude. I wish her the best with her attitude, & happy holidays JOISE ! read more

Two stars since the sales are pretty good. But the store itself and the dressing rooms are awful. Nothing is organized, I couldn't get a stroller down the isles. The fitting rooms had wallpaper hanging off the walls and trash on the floor. I had one gal ask us if we need help. The cashier was angry and when I told her that there was soda on the counter by our clothes she said "i know" and continued on. read more

JCPenney - Department Stores Near Me - West Covina, California

By far the most mis/uninformed customer service representatives of JCPenny work at this location. Not even their floor manager was aware of their own price match policy. read more

They've thrown their service out the window and blamed it on Covid. One dressing room and one check out station per floor. (2floors). Long lines at each place. Sakes people moving like snails. I won't be back read more

First I'm going to start by saying how much I actually love JCPenney and second I know it wasn't the fault of the person at the counter who got most of my grief. Levis were on sale BOGO --who doesn't love BOGO well all the styles were on sale EXCEPT one rack of skinny jeans because they were of newer style, however they were placed smack in the middle of the all the ones that WERE on sale.....of course we chose 4 pairs off the one rack that didn't have a sale marker on it -- I'm sure the person who set it up that way planned to have the person fall in love with the pants because they fit so good just say --ok I'll pay regular price for $59 pants that I wouldn't have even looked at without all the sale signs around them. Nope. Put them back. c'mon I say thats borderline false advertising. read more

First of all, this place definitely does not deserve such high ratings. Have you guys ever even been to other jc penneys? Sure this one's a decent size, but it's COMPLETELY unorganized. And the staff here? Majority are obviously bitter and hate their jobs so much that they treat their customers with absolutely no respect. Maybe I just came at a bad day? Either way I don't see myself ever coming back to this JC Penney ever again. Talk about horrible customer service. JC Penney in general is a great department store. No one can deny their amazing sales and coupons. But the one in West Covina gives me a completely different view of it. Yes, they have the same clothes and accessories, but everything is misplaced and all over the floor and off the hangers. It's a mess to look at. When I went, the employees were very short with me and looked annoyed when I asked where the coats section was. And ALSO gave me the wrong direction as to where it was as well. It wasn't even busy at all when I was there and yet the place was so cluttered. What do these employees do all night? The only up side was the fine jewelry center. FINALLY an associate that seemed to actually like her job enough to be friendly. And they also had a nicer and wider selection of fine jewelry than other jc penneys I've been to. They're the only reason I'm even giving another star. Well them and their sephora section. Which is a plus. The associates there seemed friendly as well. But other than that, I was just appalled by the way the employees of the actual store treated me and my mother. I could go on and on with different examples of their rudeness but I won't bore you with details. All I have to say is, this store seriously needs some re-staffing asap. read more

As I returned to in person work a few months ago, I wanted to buy new professional clothing. I really like the brands and clothing that JCPenney has and made three in person trips and two curbside trips, over the course of two months to restock my wardrobe. The clothes themselves were nice, very nice brands, great quality and I spent over $1K. However, they only had one dressing room for the entire women's department on the second floor and, they had only one employee working that dressing room. That employee is the one who made my visits very frustrating and upsetting. That employee treated me in a biased manner, that made me feel deeply uncomfortable and upset. And as a result I have not returned to the store to buy clothing. The employee each of the three times I shopped there, treated other customers, who were not of my similar ethnicity, in a more hospitable manner than she treated me and it was obvious. For example, she allowed a customer immediately in front of me to take in her cart of clothes, but she grabbed at my cart and moved it out, saying that I could not take in the cart. She did not count the clothes of the customers ahead of me, but she made sure to grab at the clothes I had in my arms and count them, telling me to put some back because I was only allowed to take in a certain number of clothes. She made sure to stay in the dressing room area while I was in my smaller room trying on the clothes, but she was out and about sorting clothes, etc. when other customers were in the room alone. She gave me the "look," eying me up and down, while she behaved in a more courteous manner to other customers and was rude to me. Overall, the experience at this particular JCPenney has been lacking. They have shoes in a "self-serve" manner and have shut down both of the counters that were in that shoe department (where the shoes are stocked and there is an open doorway, they removed the counters). They have, as I stated, only one dressing room per floor, so that women's athletic wear, teen clothes, full figure, work clothes, etc....all the clothes from these areas have to be tried on in the one single dressing room. I tried to do an online order where it would be curbside. I followed the directions and used the app, etc. but had to wait over 30 mins and finally had to call them to get my order. These have been my experiences within only two month's time and I it is dismaying because we all know JCP is struggling to stay open. And the cost cutting moves of a single dressing room, etc., could work, but not as long as they have the wrong, rude, incompetent, and biased staff. read more

There are two profiles on Yelp. THIS one is the actual store. The other is the portrait that is located in the department store. This JCPenny is one of the most unorganized and messy department store ever. Anytime I've come to this location, they are a total mess! Clothes everywhere on the floor. Very narrow aisles and uncomfortable to walk around in. Although they have a large selection of clothes, they never have what I'm looking for. read more

I'll keep it simple and say that the experience I just had attempting to pick up my online order at this location was enough to make me never want to spend another dime at JC PENNY. Poor customer service and employees have no knowledge of company protocol. Thanks for giving me the run around. read more

I usually have a good experience with JC Penny staff, however I greeted a cashier by the name of Rosa and would not acknowledge me. I kept asking her if it waa the correct receipt because I was returning an item her response to me was she was trying to verify. She could of easily greeted me and explained it. Not customer service friendly. read more