I had made a purchase from the West Covina Nordstrom Rack location in September. When I got home I…read morenoticed the item wasn't in the bag. I called and spoke with a staff member who was going to look into the issue. They called me back and confirmed the item mistakenly was left out of the bag and they would put it on hold for me. Then I totally forgot to pick up the item. I didn't realize they had called me about a week later but I didn't see the missed call and my voicemail box was full. They called me again about 2 weeks later and were able to leave a message. I thought it was so kind and professional to maintain my item on hold for such an extended period of time and to also make the several efforts of contacting me. Hope this praise gets through to them!

It's truly the best place for discounted items. Come here for luxury goods and you're guaranteed a…read moreheavy discount. This location, just like the other ones, had a decent amount of selection. Employees were knowledgeable. The store was clean and tidy. We were in and out in 20 minutes and found exactly what we wanted.

Very aged and nostalgic, but it gives lots of memories of my childhood and flashbacks to the 90's…read moreand early 2000's. It's a bit disorganized, especially in the clearance section, but if anything that shows the huge selection that they have. The deals area is probably the best and the pink sticker one is the best. Sometimes it's BOGO 50% off, sometimes it's BOGO free, just depending on what's on the sign. And I'm glad it's a HUGE clearance section too. An entire corner and not just a couple racks. If you were looking for something to parse through for quite some time, this is the place to do so. Sometimes I find gems, sometimes I leave empty handed. Staff's friendly. And it's still a part of the mall that's alive.

Black Friday was still going on through the weekend (Nov 28-30, 2025). I placed an order online…read morefor pickup instead of delivery. This review is to give a shout-out to Ashley, the sales associate, for her superior customer service. When I arrived, I saw the line for order pickups on the 1st floor. Since the sale prices were still active, I decided to make some additional purchases. When it was my turn at the register, Ashley retrieved my online order from the back storage area. She verified my identity and completed the process. She also rang up the merch I chose while browsing the sales. Please note, there was a lot of customers, several registers were handling customer purchases. A man to the right of me came by to pickup an order for four items. Another sales associate couldn't find his order. Ashley said "it's in the storage area on the shelf to to right. Look on the bottom row, there is a note taped to his order." How in the world could she recall this specific order and know its exact location. Another customer to my left asked for a price check on two hats she was holding. Ashley to the rescue again! As she was looking up my account number, she used a hand-held device to scan the tag of the hats and tell the customer the price. She helped customers to the right and left of me while handling my transactions. I requested a gift receipt for some of the items and she quickly and efficiently placed those items in a separate bag with the receipts. I like shopping in person to choose or try on my purchases. I bought towels, pajamas, and sweaters. Occasionally, the online order works just as well and saves time. The quality of the goods and products at JC Penny's Department store is very good. I get my money's worth. Sincerely, Rosemary

I usually just walk through Macy's as a part of my circling around the mall and I have hilarious…read morestories of cutting my friend's hair in the Macy's restroom, but that was over a decade ago. I think the only time I've ever shopped here seriously were the very, very rare and random times where a friend's stepmother who I barely knew would be kind and generous enough to give me a Macy's gift card of all things. Or if I need a spritz of perfume and there's no Nordstrom at the mall. I do enjoy looking at the perfume, beauty, and holiday and home section of Macy's when I do walk through. They already have the Christmas stuff set up and they have some chocolate and sweets gift boxes ready for purchase in middle October (1 tiny section of Halloween stuff in the front), so it's nice to look through, but other than that, their clearance section is on the top floor, hidden away in a corner, with barely anything on the racks. There's allegedly an under $5 rack and everything on it except for an already stained white t-shirt was easily over $10 and nothing else was appealing at all. Slim pickings.

Stopped into Macys to take advantage of the 15% off sales. My friend needed the Clinique Men's Skin…read moreCare from the Clinique counter. The service was amazing. Every employee we encountered offered assistance, a sample, or just a friendly welcome. The value was definitely reasonable today because of the sale. Macys has a higher end product so I will always say the value is there. A coupon or store discount is just an added perk. This store not only offers fragrances and cosmetics but clothing, shoes,etc. The store is beautiful in side and well lit. The ambiance gives designer. Definitely check it out.

I had a lovely experience at the West Covina Mall. As a longtime resident, I entered with low…read moreexpectations. However, when I visited that Friday, I felt captivated by how the floor sparkled. It all looked so clean!! Then, I saw the glittering decorations that cascaded from the ceiling. I felt somewhat stunned. The West Covina Mall looks so well-maintained! The West Covina Mall has a good amount of stores & variety. Customers can purchase sporting goods, cute plushies, clothes, and more. There's also a "Play Area" for young ones, an arcade filled with old-fashioned crane games, a food court, several resting areas near electrical outlets, and more. The pride and effort is very visible. Regarding prices, it all feels fairly standard for a mall. On safety, I saw a few security staff perusing, so I felt safe. Overall, I found myself really enjoying my time at the West Covina Mall. The location continues to be very popular, and it's encouraging how management keeps improving this establishment. 4.8 out of 5

It's a slightly above average mall. Better than the other mall in the area for sure, but does not…read moreeven hold a candle close to the Santa Anita Mall. But I can at least guarantee that the mall is always lively and there's plenty of parking. Lots of restaurants around and across the street too. What I like best about this mall is their effort to foster community here, such as the Dia de los Muertos display or when I happened to walk pass a Bluey Xmas dance party and you can take pictures with Santa AND Bluey. Super cute. One time years and years ago, they had a scavenger hunt for Christmas where you search around the mall to take photos with your phone for an ornament. I really liked that I did that and got to spend time with my family. I've seen so many shops come and go here and pieces of my childhood through adolescence such as the Disney Store (I remember spending time here looking through that giant plushie pile), the merry go round, Surf City Squeeze (always thought their mascot looked cool, now replaced with a Pop Mart vending machine), Nothing But Silver (went here lots with my mom and aunts), Sanrio Surprise, Amapola Deli and Market (crazy they tried to open a market in here), the hermit crab vendor, McDonald's that my mom would always get my brother and I and the vendors that would try to sell stickers at our table, the dollar store on the upper floor above Baskin Robbins, the used bookstore and so much more. Huge chunk of nostalgic memories for me, but today it's decent mall with most things that you would need. Some shops I go to often to get gifts or pick up something for myself, See's (thanks for closing PH location), Hot Topic, Bath and Body Works, Miniso, etc. At least the Tilt arcade here is still open. I wouldn't go out of my way to go here, but if you're already here, might as well enjoy malls before more of them perish.

The last few visits here were actually pretty good. Grabbed some premade food and the rotisserie…read morechicken was fire. They also had a huge stash of the BTS special Oreos so I was able to snag some. Was honestly surprised how clean and organized everything was too compared to last visits.

I am a huge Walmart fan, and this is my favorite store of them all…read more This store is HUGE, ALWAYS fully stocked and clean, employees are helpful and friendly, and of course, prices are very affordable. If you can't find it here, you probably don't need it. The fruit and vegetable section always has a great, massive selection. There is nothing bad I can say about this store.

The mummy you walk into this place it feels very sketchy, but you're greeted with a nice welcome…read morebut today in particular, it was overcrowded and the cashiers and especially mine. We're just inconsiderate and rude as fuck.

Very disappointing customer service experience at Ross Store #1557…read more We shopped here on September 12 and checked out around 8:15 PM. We had already waited our turn in a long line like everyone else. When it came time to pay, there was a simple issue involving a few cents in change. My wife was looking for a nickel, and I had a quarter in my pocket, so I offered it to the cashier thinking she could simply take the quarter and give us the difference back. Instead, the cashier gave us an attitude and said she didn't know how to make the change because she had already entered the amount into the register. What really bothered us was when she said she "couldn't waste her time on that because it wasn't fair to the other customers." We ARE customers. We waited in that same line too. Nobody was asking for special treatment. We were simply trying to complete our purchase. If the register wouldn't allow her to change what she had already entered, she could have explained that politely and professionally. Instead, we were made to feel like helping us complete our transaction was an inconvenience and a waste of her time. Ironically, the way the situation was handled ended up taking longer than simply resolving the change issue in the first place. This isn't about 20 cents. It's about customer service, professionalism, and how you speak to people who are spending their money in your store. There was no reason for a basic checkout transaction to turn into an uncomfortable experience because of an employee's attitude. For management's reference, our receipt shows Store #1557, Register 03, Transaction 8830, Associate #2605128, September 12, 2026 at 8:15 PM. I hope management actually reviews this transaction and addresses the situation with the associate involved. Customers shouldn't be told that helping them is a "waste of time," especially after they've already patiently waited their turn.

Very hard-working and friendly staff; the store is always kept fully stocked and as well-maintained…read moreas possible; and the selection of name-brand and off-brand merchandise is extensive. You will usually walk out of here having purchased items you were not planning to buy because of the great prices, which make it hard not to do so.

Can't buy me love Everybody tells me so…read moreCan't buy me love No no no, no... Can't buy love but you can buy a lot at Marshalls. 4/5 Value Lot of items at a lower price elsewhere. All you need from head to toes you can find things on the shelf (if you can find it). Home decor, toys, gift ideas and even ugly sweaters. Stuff for your little or grown up ones. 3.5/5 Organization There are things all over the place. Especially with the Christmas season upon us, have mercy. Be patient in looking for something because you may not find the size. Boots with the fur? Pop them collars? You can find deals on it you just have to dig. 4.5/5 Parking plenty of spots at the Eastland Center Plaza. Just don't expect parking up front at this point. Say you don't need no diamond rings and I'll be satisfied. Enjoy shopping for those shiny things that money can buy. Isaiah 55:6, bless

Love the quality of merchandise. Great customer service. Easy to find what I am looking for.read more

Customer service is horrible. Employees are rude. Whoever is in charge of these employees on the…read morefloor need to have a talk with them about approaching certain scenarios with respect. Seems like you guys hire just anyone.

Shop 'til you drop, Want buy have Shop 'til you drop, Want…read morebuy have It's the American way... 5/5 Service Self check out lines moved quicker than the regular lines. They have large online order pick up area in the parking lot. I had to ask for a price check as one item wouldn't come up on their price scanner, they have them arpund thr store. 5/5 Selection Back to school items were low as expected, I like the notebooks for the kids to draw on. Plenty of toys all over for kids and you kids are heart. Funko Pop area by the books was something I haven't seen before. They had tiny Pops of superheros and TV shows like Friends Central Perk cafe with Rachel Green. Clothing for kids was well stocked. Oh how nice it is to find every size in the items you want. Family bathroom right by the front. There is a Starbucks right by the entrance. I saw a lot of parents grabbing their coffee before starting their shopping. So head to Target and shop til you drop the dollars at the register. God bless

Stopped by here on a very, very, very busy evening in December and it felt like entering a survival…read moregame on expert mode!! Absolute chaos, lines that didn't seem to move (maybe open more registers). Somehow I still managed to grab the holiday themed flowers that I needed and escape after a very long wait in line. Came in w hopes of finding whats left of Dodgers merch, but they were completely wiped out. Shoutout to Maria for going to the back anyway and checking. Still, made it out on time, so I'm calling it a producive shopping trip.

Five stars are definitely for Gemma at the register! I don't think I've ever had someone so helpful…read moreand patient. Thank you for the great experience.

Target has a Special deal on Home essentials. Spend $50 or over get $15 GiftCard. Didn't get from…read moreyesterday, so return. Talked to Jessica from Customer service. She assisted me, then Since line gotten longer. Her Colleague Val came to assist her with the other customers. She was so friendly to & HELPFUL!) Great Teamwork from both of them. Just sad to see that the ladies restroom didn't have soap for Customers and especially Employees to really wash there hands properly. Even though they had a sign, for Team members to wash there hand before returning to work. NO Soaps on ALL the dispenser):