I hate being the guy to leave a negative review so I only do so when absolutely necessary. My wife and I moved out here from Orange County last year, so, I had to find a barber in the area. I tried a few, didn't care for them, until I found Isaac and I'd been getting my hair cut with him ever since. Initially I found him when he was at a different shop, and when he moved shops, I had to do some detective work to figure out where he went so that I could follow him (his former shop wouldn't tell me). I LOVE the way Isaac cut my hair. So why the 1 star? Big deal here...if you book an afternoon appointment with him, you'll be fine. Book an early morning appointment, you're screwed. The first early AM appointment I had was the day before my bachelor trip and not only did he bump the appointment a little later the morning of, but he also showed up an hour later than the appointment was bumped to. Still not a huge deal. He had some story for what happened that morning so I brushed it off. Fast forward to a couple weeks ago. I had an appointment scheduled with him for the day before my WEDDING. He knew it was my wedding too. I had let my hair go a few weeks in between the cut for my bachelor party and the wedding so i was definitely in need of a haircut. Had an appointment scheduled for 8:30 AM, tried to confirm it the night before, got no response. I showed up anyways and he never showed up. I called him multiple times, texted him multiple times, and got no answer, no reply. Of course, at that point, I was kind of panicking because there was no way I could go without my hair cut before the wedding. I called the shop (since other barbers were inside and the doors were locked) and asked if they know where he is, they didn't know. I explained the situation and they essentially shrugged their shoulders. I waited outside of DTR until 9:30 AM before calling it quits. So I called my barber in Orange County, he ended up squeezing me in but what bothered me the most out of this entire ordeal is the fact that I NEVER got a follow up text or phone call apologizing for the situation or even acknowledging what happened. There was no correspondence whatsoever. I follow him on Instagram and I see him posting stuff all the time so I know he's not incapacitated. I'm a pretty understanding guy and I would have been irritated but understanding if something happened, but the lack of any action to remediate the problem even after the matter really did it for me. To this day, he never called or texted back. As much as I like the way he cuts my hair, from here on out, I will drive an hour into Orange County to get my hair cut, rather than book with him again. Unfortunate that the entire shop goes down with a 1 star review but it only takes one guy to screw it up. I've attached a screenshot of our text arrangement for reference. read more