I am not a regular shopper at DSW but walked in here to do an online return. I was amazed to see how big the store is, with vast variety, huge inventory and products beyond shoes, like socks, accessories, scarf, bags and more. First floor is mainly women and some kids shoes. Second floor is men and clearance items. Sizes are easy to find as they are stored right under the display item. Prices decent. There were additional discounts for Black Friday. I found the store to be very neat and tidy. They had lots of people in the store and they were equally staffed to handle the rush in checkout lane. Other staff members were helping customers on the floor. read more

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This DSW has two floors! Store was well organized despite the size, and had nice shoe displays and signage. Great semi-annual deals! Note: There is an elevator if you have issues with stairs/escalators. read more

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Really big DSW in Paramus location. 2 floors full of sneakers, heels, boots etc. Both men and women sections are good. Staff is very friendly. Line moves pretty quick. Good value if you are looking for some deals. read more

At this location, we had an exceptional shopping experience. We sought to purchase a shoe that was not available in our desired size. I approached the checkout counter, where I encountered Kymora, who was attempting to assist me. She contacted another location in Wayne, but the representative there did not thoroughly check and informed Kymora that the shoe was not available. This was surprising, as Kymora had verified its availability on their database. She promptly informed manager Kaitlin of the situation, and Kaitlin promptly took action by calling the other location back to ensure a proper check. To our delight, they did have the shoe in stock and agreed to hold it for us. I commend Kaitlin's professionalism and her dedication to accommodating our request. She went above and beyond. Additionally, I observed her effective management style, as everyone in her team was friendly and professional. The store itself was well-organized and clean. Overall, Kaitlin and her team deserve recognition for their outstanding work. PS- the sales were outstanding too! read more

Wow, how have I never been to a DSW before? So many options! As soon as you walk in, you're almost overwhelmed with all the options. The first floor is all women's, one side sneakers and the other heels and sandals. The second floor includes clearance and a pretty decent men's section too. Everything was very clean, neatly organized too. The only thing I noticed is that what they have out is it. If they're out of a size you can order it online and they'll ship it to the store for you to pick up. Not super inconvenient but if you want something on the spot you might have to wait a few business days. I can see why they run out of shoes quickly, they're very busy. Employees were super friendly when I went, I was asked if I needed help a ton of times. Definitely a good place to check out if you're in need of a pair of shoes! read more

I ordered 2 pair of boots from DSW and the way that they arrived is so disappointing! My order arrived, and they didn't even bother to pack them properly! They arrived with the shoes out of the box! read more

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Interesting store with lots of choices. The challenge? Going there on a weekend and sorting through the mountains of boxes on the ground. The store was such a disaster that I saw a young boy actually "playing" by cleaning up the aisle and putting the boxes away. I saw two employees working. They were doing the best they could considering the insurmountable circumstances. read more

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This store used to have problems with customer service, but now it's got a great manager and her team is great, too. If it hadn't been for excellent customer service by Brianna, we would have left empty-handed AND frustrated by an item with no price tag. Not only did she find the price, she coordinated the price with the manager so that when we checked out, there was no need to explain again. A very rare pleasant retail experience. If only all the stores were this well run. T-lands for $50. Yes. read more

MOD (Manager on duty) Feb.1 The MOD was being rude to customers who came and kicked them out saying The we're closed it was at least ten minutes till then so we were confused and after we got the shoes and waiting in line she was kicking more people out of the store. read more

The absolute worst run store. Always a long line not enough help. Only reason I go in is to do a return since I order online. Will actually start wrapping up returns and bringing to UPS rather than going into this location which is only five minutes from my office. Horrible horrible horrible management read more

Been here about 4 times. Good selection but I always have to sit at minimum 20 min on line. It's frustrating.

Just know that if your toddler has to go to the restroom while you are shopping they will NOT give you access. The bathrooms need a code and while my toddler was screaming he had to pee- the DSW employees refused to give us access to use it because "it's only for employees". Thankfully we made it outside just in time for him to pee on the bushes infront. I'm sure that's wayyyy better than allowing a toddler to use their restroom. Be happy he didn't pee on the floor in the storelol. Seriously DSW- do better!!!! Especially since you carry kids shoes! read more

They really need to hire more people. Always long line and Max two cashiers Come on.. space this big and I never see any employees around when I need help. Its almost like its self service place. I will never go again.! read more

The customer service in this place is a joke. The person at the register falsely entered my email and told me that my discount was applied when I corrected her she told me it went through and she couldn't do anything more. Then told me it probably expired if I don't see it. Terrible tone. read more

Long lines, rude employees and they make up the policy as they go. Website policy states one thing, employees do something different.

Pretty great selection (wish they sometimes had smaller sizes / kids shoes because I have super tiny feet). But their exchange and return policies are really awesome. Every time I've gone, there have been long lines but they get through it pretty quickly. read more

Absolutely the worst store of any kind I've ever been in. The store on a Tuesday afternoon at 1pm, looked as if it had been robbed and ransacked. Plus dirty! Garbage on the floors, papers, wrappers, gum and other crap. Shoes out of boxes and boxes in every aisle not put away and piles stacked everywhere. Even the shoe boxes in their compartments were all messed up, open and sideways. And the cherry of it all...the freaking smelly garbage can in the middle of store! Wtf is wrong with you people??!! Management and employees should be absolutely embarrassed and ashamed! Horrific. I couldn't shop there, tripping over stuff and boxes not in correct compartments. But I made sure to take pictures to send to corporate though! Pitiful smh Update today 5/23/18- district manager personally called within 24hrs to express his deepest apologies and that he's currently addressing the situation. Pleasant phone conversation. He was very personable and sincere. read more

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We went into the store, 20 minutes before closing time, which is at 8 o'clock which is also ridiculous, and we were told to leave. Never coming back here. Shoes here suck anyway. read more

This place is a nightmare every time I come here. Long lines - never moves and don't ever ask a question otherwise you get an attitude. I try to avoid the Paramus location like the plague but needed to get a particular pair of shoes quickly for my child and ordered for pick up for the first time. I went into the store not sure if there was a specific pick up area like most stores have and when I asked the older man working here he immediately gave me an attitude and told me to "blame the pandemic". All I asked was "for pickup do you still have to wait on the regular line?" A simple "no, sorry, it's just one line" would have sufficed. Unbelievably rude. read more

This place is a mess! Friday 1 pm of a non holiday weekend. Shoes discarded everywhere and sales people looking like they have nothing to do. read more

DSW Designer Shoe Warehouse - This place is very messy. Shoes discarded everywhere and staff looking like there is nothing to do. - Shoe Stores Near Me - Paramus, New Jersey

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This is absolutely the worst store!! Lines ridiculous over 14 deep with only two registers open!!! Salesgirls n managers have been back and forth for issues but didn't open another register!!!! Wtf!!! No wonder people are ordering online!! Service sucks! read more

It's a Great show store until you need to return something. Then you conveniently don't receive your refund to your card. Been a member 9 years totally fed up especially with their Customer Service Department. Done with DSW read more

Why do you carry so many faux leather boots for almost $100? I just can't do it. I'm guessing here's where they make their big money. read more

I like shopping with dsw online but sometimes online shopping can be deceiving. The shoe arrives and the colors and/or fit isn't what I expected. Thank goodness there's a dsw store nearby where I live. I come here often to see what sales they have and usually hit the clearance aisle. Most times, I find a good pair of boots and sneakers for reasonable price. Today, I looked for a new pair of uggs. It was on sale for $99 for the mini boot. They don't have my size in store so will order online. The other boots I find it cheaper to purchase them at Nordstrom or Macy's (plus Nordstrom has a wonderful warranty and return policy. Macy's may allow you to use their family and friend coupons depending on the show brand) Getting back to dsw, yes, I find good sales at times. You just have to be at the right place and right time. I do notice that not all dsw priced their items the same price. The best branch is located in Edison nearby Menlo Mall. If you love dsw, open the a free membership club account to collect points. You get coupons on the points collected and can redeem the coupon on your next purchase. Plus, they always mail you a birthday coupon. Hey, every gal wants a new pair of pumps for her birthday, right?! read more

Two floors of shoes strewn about everywhere. Chaos. Mess. Disorder. And we got there as soon as the place opened! BUT there is a huge selection. Two different lines for purchases and returns. There's no sign indicating such so stay on line for purchases because it moves waaaaay faster. Place has potential but maybe they need more employees for the upkeep. read more

Everytime im in here it's the same story, and it's seems my view/thoughts are the same as the reviews I see on here. When you get to the line , it's a standstill even with three people, and it's not just once it's ALWAYS. One of the customers in line behind me asked the manager working the aisles if she could call up another employee to help out. Manager said "there's not enough customers on the line for me to call up another employee to help." I understand it to an extent but this is an example of why retail/in store is so bad these days. It's because the customer experience is horrendous , so people just shop online now. read more

Long line and not enough cashiers with urgency. My cashier was new or something because I had an email coupon and she tried to tell me that they can't use those anymore ever since they got the new system installed. She only called the manager over after I paid so she had to do a refund which took another 10 min or so. No hard feelings, just kind of annoying is all read more

Love DSW! . Huge inventory, massive selection and variety with many high end designer brand names such as: Madden Girl, Joseph Seibel, Joan & David, Cole Haan, Etienne Aigner, etc, etc. My favorite part though is the rewards program. You receive a $10 coupon just for signing up. Then, every 1,500 points you earn, you get another $10 coupon. You will get 10 points per dollar on regular prices items, and 5 points per dollar on clearance prices items. I registered online and I can keep track of my points. Recently, when I received my "coupon" in the mail, I had the option of scanning it to my Iphone so I didn't have to remember to bring the paper coupon to the store, I can just show my scanned coupon at the register. Love living in the 21st century!! lol When I initially signed up for the rewards program in the store, my "paperwork" wasn't processed correctly so I called customer service. Not only was the rep I spoke with the nicest human being ever birthed, but because of the error, she awarded me 500 extra bonus points! I also love that if they don't have your size at the store you go to, just go online....and since you are a rewards member, they will ship your shoes for free. Really, it doesn't get better or easier than this. read more

DSW Designer Shoe Warehouse - Vast selection - Shoe Stores Near Me - Paramus, New Jersey

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Absolutely terrible management. 30 or more people on line, 3 cashiers, 2 staff lingering in cashier area doing nothing. Completely disrespectful as anyone could see the customers were being tortured. Buy on line or don't buy from here at all. read more

DSW has a wide variety of shoes for both men and women, but definitely more shoes for women. Prices are okay, could get lucky with the clearance rack. Unfortunately, their customer service wasn't super awesome. I wanted a shoe in a different size and the guy working said, "If the size you want isn't there, we don't have it" Didn't even bother looking in the back. He did offer to have it ordered and delivered to my house though. Would've just shopped online in the first place if I wanted that. read more

I ordered shoes online and picked them up. God help those people that were on the long line. Geez

i went to DSW to look for a pair of dress shoes, In my hand were print out of the ones I liked because they were wide width. After searching with my list in hand, I asked the manager where do they keep the wide shoes. She stated that it is SW policy not to carry wide shoes in the store, but you can purchase them online, and return them if they do not fit. she informed me that NO DSW has wide with shoes in the store. .DSW headquarters stated that it is their policy not place wide with shoes in the store. read more

I had the worst service here. I used the "online order" option to pick up in store. When I arrived at the store the shoe box was completely torn apart and when I asked for a new box they said "we don't have another one" I then proceeded to check out the shoe and saw there was a scuff on the shoe. I asked is there anything to do to get a new pair and the worker told me "this is the only pair we have they were in clearance." (When I did not pay a discounted price for these slippers.) I then brushed it off and continued to look at the shoe when I notice that the fur on one was perfect, while the other looked like it was torn up by a dog. I then got a refund. There is NO WAY I'm shopping here again. read more

Absolutely trash service. There are NO WORKERS ANYWHERE to help, and when I finally found someone they told me that the only shoes they have are out there, while wearing an apron that says "We have your size". Dont come here if you want a shoe that fits your foot. read more

DSW in Paramus offers a wide variety of shoes for both men & women. The first floor typically has in-season shoes (i.e. wedges for summer, boots for fall) which takes up about half of the floor and dress shoes for women on the other half. There is a VERY large selection of each. The first floor also has a small section of accessories (purses, jewelry, wallets, socks, etc). The second floor includes sneakers for men & women, a large clearance section and the men's section. It's worth checking out the clearance section when you go- you never know what you'll find! The store is always clean & organized (which is surprising due to the amount of crazed shoe-hunters digging through boxes) and the staff is very friendly! Shout out to Jeanine who is super friendly and helpful! She was working the last two times I was here and was just a pleasure. You can also sign up for DSW's rewards program to receive coupons every so often. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Paramus, New Jersey

Today, I received the "best customer service" in my entire life at DSW, located in Paramus, NJ. To make it short, I was at the register, trying to order 2 shoes with my size which they didn't have, and I had $100 gift VISA card. The problem was that the register won't recognize this gift card. An associate helped me at first and when it got complicated, a manager name "Bari" came and started helping me out. She was phenomenal. She tried three ways (trying to run it as gift card, visa card, and as debit card) and it didn't work. But! we found a way and it was to buy DSW gift card with that gift VISA card and use it for my final transaction. And everything worked out perfectly. I am blown away by FOUR qualities that Bari had. 1. Excellent Attitude - She was NOT rolling her eyes and passive aggressively sent a signal like, "Why did you come to our store with this card, I hate you!!" She was genuinely there to help me and work this out. 2. Excellent Communication Skill - Whenever she did something, she always let me know and what she is trying and why she is trying what she is trying. 3. Excellent Managing - Even when she was helping me, she was "managing" the entire store through the earphone she had. She was giving orders to other associates in the store and directing them what to do. And she did that to the point it would not bother my transaction. 4. Excellent Work - She really knew how to work the register system. Let's be real. Part of the customer service is being nice but what good is it if the service doesn't get anything done? Bari was very smart and at the end, I was able to put an order for my two shoes and use that $100 gift VISA card. AND, the manager gave me 10% additional discount for the time I waited. Trust me, I don't usually write review like this. Who does this often? But I really felt like Bari deserved this review. I love this DSW location in Paramus. DSW should be proud of Bari, working for them! Thanks Bari!!!!!! read more

I love DSW for their selection and prices, but this particular store is consistently dirty and disorganized. The check-out lines are often extremely long, and the employees are rude and unaware of the store's return policies. I shop here a lot, because of the location and selection, but have been to much better DSW's in other locations. read more

DSW is my favorite place to go when it comes to buying shoes. They have everything I'll ever need. As a rewards member I feel like I'm stealing. I recently got a pair of $59.94 wedges for $5.96. I couldn't believe it. Between 2 rewards cards and a gift card I paid nothing out of pocket. This store is always clean, the staff are friendly and helpful and I will continue shopping here. read more

The only time to shop here is during any promo. If you're seriously looking to upgrade your shoe game, like going from Bostonian to Mercanti, then DSW is where you make that transition. You'll find a handful of mid- and top-level makers here, and what's more important is that the prices are very reasonable. Aside from dress shoes, they have a huge selection of casual shoes. However, I'd stay away from this place if you're looking for sneakers or work boots. And since this store is located in the great state of New Jersey, that means no sales tax. The Men's Section is upstairs... read more

I found these really nice boots online and tried the "pick up in store option" since I needed the boots for an event tonight. Paramus being super close to me was obviously the viable option. I placed my order at 9am and it said I would be able to pick it up. I checked for both my size and a 1/2 size smaller and it said they had them in Paramus and I would be emailed withing 4 hours to come pick them up. at 3PM 6 hours later I get an email that my order has been cancelled. I called the store immediately and ask for the smaller size and the woman on the phone was soooooo rude! She said "if its cancelled that means we don't have it". I explained that I was willing to purchase the size smaller which was also listed as available for pick up, she refused to check if they had it and said believe me we only have a 7. I then hear her have a conversation with someone in the store while I'm still on the phone ! Again with an attitude! I went to the DSW spoke to a rep via chat and explained what happened, the rep was useless and said I had to complain within the store. Obviously working in retail is difficult but I was more than polite and asked her to check what sizes they did have, she refused and said " I know". Needless to say I didn't repurchase online , if I'm about to drop 120 bucks on boots I'm expecting mediocre customer service at least. read more