I love shoe shopping in this store. They have a fantastic variety of shoes and very knowledgeable…read morestaff. The staff is friendly as well. I can almost always find the shoes I want on sale and I often get coupons from them in the mail and online. They are always my first stop!

There's no side benches to try on shoes. The inventory is fairly limited and there are barely any…read morevariation in color. Exchange was easy and it was nice to see some Superstar rewards stack together. It's odd that the company sells Nike Everywear socks rather than thicker, more durable DriFit socks. I was very happy to see Brooks shoes on sale (although just 3 styles are sold here) and I'm sure soon enough, the company will sell Hokas. Store Manager Kim delivered exceptional checkins and knowledgeable help to everyone shopping!

We had never been here before though we had seen the ads everyday in the newspaper. We were…read morerunning errands at Hilldale and stopped in since I was having a hard time finding a comfortable casual shoe. It was a weekday but there was a steady stream of customers. After browsing some of the displays and choking on some of the prices. $450 for some ugly casual German shoes!!! I was skeptical. I decided to dive in and get some help. It turns out it was one of the co-owners who helped us. It was if I was being consulted by a podiatrist. I later learned that a few of the employees are certified pedorthists. I have never encountered such a process at a shoe store. I learned a lot about my feet. I did find a pair of shoes that fit my feet and my needs and my price point. I am not sure every employee would give this level of service or have this expertise but I will return. Oh yeah - the prices keep this from being a 5 star review.

Needed to replace my 5yr old Birks. I knew exactly what I wanted--the exact same ones I wore into…read morethe store. Mission accomplished, and with a military discount to boot.

The store associates who work here are a blessing, as they are quite knowledgeable about what works…read morefor different feet types. I'm a repeat customer and expect to get my running gear from fleet feet from now on!

I love the shoes I purchased, but unfortunately, the customer service left a lot to be desired…read more I was surprised that I had to ask the salesperson to use the store's foot-scanning technology, especially since she had already started bringing out shoes for me to try on. I would have expected that to be part of the fitting experience. What bothered me most, however, was how uncomfortable I felt when it came time to pay. I asked if I could wear my new shoes out of the store, and her actions made me feel as though she was suspicious of my intentions; when I put on my jacket and walked toward the register, she followed so closely that I felt as though she was making sure I wouldn't leave without paying. Perhaps that wasn't her intention, but it certainly was how the interaction came across. I had planned to return to purchase a second pair of shoes, but I've decided to shop elsewhere. I love the product, but good customer service matters just as much as the merchandise.

Nordstrom Rack is a great place to go and find what the store Nordstrom offers but at semi…read morediscounted prices. I think it's important to note that when you go in here, you're not gonna find really cheap prices. The prices are still up there. They're just a little bit less than you will find in the actually Nordstrom store and/or Nordstrom online. For me, the main reason I like Nordstrom Rack is their selection of shoes. They have a really big selection of shoes, particularly tennis shoes. They truly have a large amount of all of the name brands. And again, at semi discounted price prices. They're not cheap, but they are below what you would have to pay at the regular Nordstrom stores or most other sporting goods retailers. In terms of clothing, they have a lot of it. They have both a large selection of men and women's clothing. It's truly a vast amount. I don't usually find clothes that catch my eye at this store, but my wife always seems to find something. So, that may let you know of the mindset of the people who shop here. For men, they have a nice selection of suits, sport coats, slacks, and dress shirts. But, they're not exceptionally good deals. Personally, I prefer to go into a shop that is more devoted to those things when I buy such items. For my wife, however, she commonly finds nice dresses, tops, and also, shoes. She too, is a big fan of their shoe department. The one thing I will say is that if you want to get a nice pair of Doc Martens, this is a great place to buy them. They seem to discount Doc Martin's more than they do their other name brand shoes. This is just something to think about. Overall, if you want some high-end clothing, and/or shoes, and/or jewelry, and/or a little bit of anything else that Norstrom offers, this is a good place to purchase it.

Stopped in to return some items I bought online. The return process was really easy and simple. I…read moredecided to do some in-store shopping. There was a great selection of clothes at different price points which was really nice to see considering we are sort of in between seasons. Checking out was just as easy. One thing that set this trip apart was all the employees were friendly and professional and went above and beyond to make the experience even more pleasant. The checkout person was exceptionally friendly and even made me laugh and feel more excited about my purchases.

Twigs is a beautiful boutique located in the newly updated Hilldale shopping area. They not only…read morehave a great line of products (Rag and Bone, Vince, Tory Burch, Splendid, Marc Jacobs, etc.), but one of the best staff's in all of Madison. They have gone above and beyond to help me get the perfect gift time and time again. I went in again today and found a great deal on a shirt for my mother, with her birthday coming up. When I told the store associate that I was flying back to D.C. the next day, she took the time to wrap it in thicker wrapping paper and put a beautiful bow so that it was presentable as soon as I got off of the plane. Best place to buy gifts for a girlfriend, wife, or mom! They always know how to pick something great. Can't say enough good things about this store! I have yet to go in there and not leave with something great. 5-star rating is well deserved!

I have happily shopped there for years and I will never be back. They had an older woman employee…read morewho decided I wasn't worth even a hello. Of course this was after she gave me a blatant look from head to toe. Clearly I wasn't gussied up to her standards. They have great pieces but I can buy them elsewhere.

My boyfriend and I are frequent shoppers at this location, and each time we go in we end up leaving…read morewith what we need plus 2-3 more pairs of shoes. This is largely because of assistant manager Damien. He is an excellent salesperson and always remembers our names, shoe sizes, and preferences. In fact, today we came in looking for a pair of sandals for me, and Damien remembered my boyfriend had bought a pair of 'Dudes' a couple of months ago, so he ran to the back and grabbed another pair in his size because he knew they were on sale. As a person who has frequently worked in customer service, I hope this company can recognize him as a beacon in this difficult job category. Another girl (who's name I'm forgetting) who went to Stoughton high school also works here and knows us by name and is always incredibly friendly and helpful! I'm always so impressed by the high standard of excellence this store presents, and hope that these two are recognized for constantly exceeding all expectations I have!

Awesome experience today with Ben at West Towne Mall. I can be a difficult guy to find the right…read moreshoe, I'm very particular, but he brought out many pairs and got me to fall in love with a brand I've never tried before (Cloud Running). One of the best pairs I've owned. I usually go Hoka but I knew I needed something different. He was enthusiastic, happy to help, and knew his stuff. Thank you!

In our quest to find a ski boot that fit a unique situation (short person, strong calves), we…read morelooked many places. The nice young woman that helped us at REI was super friendly and willing to help us learn about boots and what we needed to look for. She found ONE pair of boots in stock (bad time to boot shop, unfortunately for us) that fit. We were on our way to try on some used boots elsewhere, but thanked her for her time and maybe we'd see her again. We weren't looking to buy NEW boots (for a new skier), but we were running out of options. After striking out with a Craigslist listing, we shopped around some other stores, but ended up back at REI. Our salesperson recognized us and hopped over to see what was up. We got the boots and, thankfully, they were on a great sale. I've shopped REI a bit before - they feel expensive, but they carry good stuff. They are always friendly when helping us, and we've never had issues with products or returns. They're doing a good job with social distancing, hand sanitizer, etc. I appreciate those efforts.

sad. just sad. this co-op is going in the complete wrong direction. I put 2 1/2 years of my life…read moreworking for this company and I wanted to transfer to another location and they just never called me back after I followed up and even introduced myself. Save your money and buy from Amazon. They make you think you're saving money with the 10% back for members, but in all reality, they just charge more for their stuff.

I went in just to browse the women's section. They have a wide and varied selection of items. I…read morefound a sweater I loved, but not in my size. The sales associate, Valerie, called several stores to locate the correct size and to have it shipped to my house. She was very helpful and friendly, made my shopping experience a great one. Thanks again Valerie, Pat

Had such a pleasant experience shopping here with an elderly family member. The sales associates…read morewere helpful, respectful, and very patient. We had multiple people assisting us and had a very successful shopping trip due to the great selection. Major shoutout to the woman in the intimates department for exceptional customer service. High quality selection of clothing but at a higher price point than many places in town.

The LL Bean by Hilldale shopping center has two entrances. One in the main shopping strip, by the…read moreuniversity bookstore, and the ather around back, with loads of parking. They have a good selection of outdoor clothes and gear, at surprisingly reasonable prices. What really impressed me were their hiking shoes selection though. Better hiking shoe selection than the REI we have. Where REI had a couple options for men's hiking shoes, LL Bean had 6+. The best part of the experience was Alex, who helped us find the right shoes for us. She was very knowledgeable in each shoe type, knowing customers preferred and disliked about each shoe, and even knowing about how the companies changed their styles! I described an issue I was feeling, and she knew why I was having that issue (loose heel feeling), and what brand would better suit my needs. Left extremely happy with my purchase! Thanks Alex!

Great selection of outdoor items from clothes, kayaks, camping gear, etc. The price point is high,…read morebut great quality items. The staff is friendly and helpful. I was specifically looking for a Stanley or Yeti that wasn't too big. Unfortunately, they only had larger versions of what I was looking for. Still a great store for outdoor needs.