Best mechanic! Arlo is always honest and really too fair. We have a lot of family who all take…read moretheir vehicles to him for repair. He's great!

This place is so amazing. my friend just broke his truck and arlo helped him outta the pinch. with…read morenumerous options to fix from fast and cheap- to right and more he even helped him finance so he could get it done fast and properly I won't go anywhere but here from now on!!!!

If you want your brand-new car to come back looking like a used one, this is the place to go…read more My car was damaged by a dangling power line -- the roof paint was scraped, and the sunroof needed to be replaced. While the paint and sunroof work look decent, the condition my car was returned in was nothing short of embarrassing. Every window inside the vehicle, including the rearview mirror, was coated in a strange film or haze that wouldn't come off with normal cleaning. The clip for my sun visor was broken -- I went to move it, and the entire visor fell down. The in-car microphone was left disconnected, and some kind of glue, paint, or paste was smeared all on both the driver and passenger seats. On top of that, there were dirty handprints all over my tan headliner. When I complained, I was told to bring the vehicle back so they could clean up their mess. I reluctantly agreed. Upon pickup, I was told my car had gone through a quality check *and* a follow-up quality check by the manager. Based on what I saw, they must have a very different definition of "quality." The haze was still present on the windows -- an employee even admitted they had no idea what it was and that it was "extremely hard to get off." (Let's be real: you know what it is. You just don't want to say.) They did manage to clean the substance off my seats, and they reconnected the microphone and repaired the visor. However, the car was returned with more dirty fingerprints on the headliner, and a section of it wasn't even clipped in -- my husband had to fix it himself. After a couple of days driving it, I noticed that the rearview mirror mount was either scratched or had some kind of substance on it, too. Their attention to cleanliness and detail is extremely poor. I would not recommend this shop to anyone. The only reason I went there is because Bell Honda said they use this shop for repairs on new vehicles. I also had a warranty issue for a rattling window -- which they claimed they couldn't replicate. Would not recommend this shop.

Bell collusion center is a top notch repair facility. They keep you updated throughout the whole…read moreprocess. My vehicle was repaired ahead of schedule. Good, clean facility. Professional and friendly staff.

I'm from NY and have had a lot t of experience with collision shops…read more The experience is almost as bad as buying car. But these people are genuine and forthright and don't play games. In my case I wq paying out of pocket and wad very concerned about the price. Doug (the new manager) definitely wants to please his customers.. In my opinion they were very fair and were very accommodating. Th best part i they did a good job and I had no complaints.

Came in with a minor scratch and dent. Fabian was super helpful, buffed out the scratch free of…read morecharge. Most collision centers would look to replace the whole door and make a quick buck. This place will be my go to going forward.

These people are scammers. I took my bmw here after a fender bender. Seems like a simple bumper…read morerepair right? Wrong. They give me my quote and I drop my car off they anticipate it taking about 2 weeks to finish cool. I call them asking for updates after it had been almost a month and they tell me that the OEM headlights that they ordered came in broken and were on back order until December. So they recommend after market headlights as this was in September when they told me. I don't get headlights on my car that came in for a broken bumper for 3 months! Then I get my car back and everything seems fine until i notice there's a water leak in my headlights and then one of my bulbs goes out. I go to change my bulbs and messed with the conversion kit and got the wrong bulbs so i go back to carstar for them to tell me which ones i need to get. They tell me and I order them mind you they are of no help at all getting this fixed they told me they would reach out if it gets approved to fix by insurance and they never reached out I had to call them 2 weeks later after not having headlights for a months and zero help from these people. So i ordered the kit and put it in the car myself very simple unlike what Mike was saying about how complicated it is. Fast forward to about a week ago one of my headlights goes out again and at this point Im convinced it's because they didn't put the headlights assembly in correctly. As the bulbs haven't even been in a month and my headlights fog up anytime the car gets washed or is in rain. I decided to look at my invoice from them and do some research turns out these people never ordered the OEM bmw headlights and still charged it to the invoice along with lying to me for months about what is going on with my car saying that the headlights came in broken and were on back order since my car is 'rare' when they never even ordered it in the first place. These headlights cost $900 per headlight. I called the bmw shop they said they it from on the invoice and they hadn't sold the part since 2022! At the very bottom of the invoice they charged me $165 for aftermarket headlights and conversion kit in the miscellaneous repairs. These people are scammers and idiots that don't know how to work on cars take your business elsewhere unless you want them to use you to commit fraud along with holding your vehicle for 3 months! Horrible service from these people and also since my car sat in their shop for 3 months on a lie my starter went out and that was a nice extra $500 for something that wouldn't have happened at a body shop that's going to charge an arm and a leg for a simple repair you can do in your garage had they actually done their job.

I stopped in without an appointment and met with estimator Brad B., who took the time to look at my…read morecar right away. Brad provided one of the best customer service experiences I've had at any shop. He was professional, knowledgeable, and immediately understood exactly what was needed. He gave an accurate estimate for both repair time and cost--and it ended up being spot on. His estimate was about half the price of another shop nearby that had added a lot of unnecessary extras. The repairs were completed on time, and the quality of the work was perfect. Highly recommend! ********** 10 Stars!!

I am so glad I found them! Jamie was super attentive, quick and effective communication- timely,…read morewith a sense of urgency and made me feel like a priority. When I got down there, they realized my brakes were still in good shape and I had been misquoted- she called me right away and we delayed my service. I am so grateful for her and her team's help. They were honest and super helpful. I'm looking forward to working with them again!

True, reliable mechanics know what they're doing, and above all, they are honest…read more I highly recommend them in Phoenix; the best mechanics I've found They know every detail of Mercedes-Benz.

The guys were courteous and knowledgeable. Not your usual auto repair facility. They ran a…read morediagnostic and gave me a quote for the repairs required. No pressure. I would go back next time and also refer my friends and family to their auto service facility.

I scheduled a transmission service, took time off work, arranged for a ride, showed up at 7:30 AM,…read moreto find that they no longer do transmission service due to a recent issue they had. When I asked why didn't they call me? They said they didn't have my number. I asked if they could honor the appt and complete the service this one time, no. Terrible customer service.

Marc goes above and beyond of what's expected. He pays attention to detail and is very reasonable…read morein cost. Highly recommend!

our 2020 Hyundai smashed bumper…read more Mark worked on it for about an hour and got it looking like new unbelievable service!!!!

I took my 2011 Honda civic to Stephen Hank, as it needed a full major service. I have used his…read moreexpertise before. He opened the hood, after a while, gave me an estimate of cost. Then as a courtesy, as I live close by, drove my car home, so he dropped me home first. So, I can't say enough great things about Steve. The list was long, of what he worked on. I was even able to pay over a few days, thanks to Steve's kindness. The cost for Steve, actually, went over in price, but he was sincere in giving me a discount, and ate the extra cost. He even returned the car to my home, when it was all ready. He got a ride back, from his wife. Who does that wonderful service for a senior? I am 73 years young If you want honesty, professionalism, great work, kindness, and so much more, then you MUST go to Car Guys of Scottsdale. Ask for Steve Hank, he is the best in the business, he is fantastic with ALL vehicles. You can thank me later. I will tell everyone and I won't go anywhere else. Linda

Amazing service. I needed to have a new battery installed and the battery store could not install…read moreit based on where the battery was located. I called and Stephen was able to fit me in within the hour. After install he also drove it and checked to make sure everything was working properly. Honestly the best experience I've ever had when it comes to anything related to auto repair. Highly recommend.