I had used this cleaners since 2012, unfortunately, I have had issues twice here. Once where a jacket garment was faded after allowing them to dry clean it and no compensation was given after meeting and discussing with the Owner. The second time was/is the final straw. October 2015 I allowed them to clean a White House Black Market 2-piece outfit along with two (2) short sleeve ruffled shirts. Everything was the correct color and not faded so when she placed them on the rack to put the plastic on it, I was content so I went home and never took the garments out from underneath the plastic and hung it in my closet. May 21, 2016, I had an evening formal function to attend and I wanted to wear my White House Black Market 2-piece outfit. I had only worn that 2-piece outfit twice and that was the first time it was cleaned. I removed the garments from the plastic, discovered that the skirt was ruined, there were four (4) areas (in the front of the skirt) that was shredded/torn. I could NOT believe it! When it was being dry cleaned they KNEW it had torn/shredded but nobody said a word. I could NOT wear that to the function so I chalked it up as a lost and lesson learned. I did however agree that I would let others know my experience with this cleaners in hopes that it would help someone else. Unfortunately, I will never trust them to do another single garment of mine. #theyknewbetter #unacceptableDryveCleaners read more