I really can't say enough good things about Joe. He completely saved the day…read more Before finding him, I had already gone through several frustrating experiences. I first contacted an LG-authorized repair company, and the technician never even showed up. After that, I spoke with two other repair companies that immediately started diagnosing the washer without ever inspecting it. One confidently told me it needed replacement parts and quoted me $265 for parts and labor. Another insisted the entire detergent dispenser drawer had to be replaced for $350. Both diagnoses turned out to be completely wrong. But I think it's more accurate to say they were lying. Some people are willing to charge customers hundreds of dollars based on pure speculation and/or greed, instead of taking the time to properly inspect the appliance first. That's exactly what made Joe stand out from the very beginning. Unlike everyone else, Joe refused to guess. He explained that the only responsible way to diagnose the problem was to see the washer in person. That alone spoke volumes about his integrity and professionalism. His inspection fee was more than fair, and his repair pricing was just as reasonable! The washer is only a little over two years old, so it seemed unusual that it would suddenly need expensive replacement parts. The problem was that water would pour out of the detergent drawer whenever it filled during the wash and rinse cycles. Within minutes of arriving, Joe had the top of the washer removed and began carefully tracing the source of the problem. Watching him work was like watching an experienced physician diagnose a patient. He methodically examined everything, using his tools and flashlight to inspect areas most people would never think to check. The culprit turned out to be something no one else even considered - a piece of paper towel lodged inside the water distribution channels that feed the detergent dispenser. That small obstruction disrupted the water flow and caused the dispenser to overflow. No replacement parts were needed. Just careful troubleshooting, experience, and an honest technician who knew exactly what he was doing. That's Joe. What impressed me almost as much as his technical skill was his character. From our very first phone conversation, Joe was polite, respectful, and genuinely kind. When he arrived at my parents' home, one of the first things he asked was whether he should remove his shoes. It may seem like a small gesture, but it immediately showed us the kind of person he is: someone who respects both his customers and their homes. He arrived exactly when he said he would, kept us updated on his arrival time, and explained every step of the repair as he worked. He never rushed the job or treated us like just another appointment on his schedule. He even went above and beyond in ways he didn't have to. Before leaving, he took the time to slightly raise and level the washer to improve its positioning - something that wasn't part of the repair but that he did simply because he cared about doing the job right. One comment Joe made really stayed with me. After discovering that the washer didn't need any replacement parts, he told us he was actually relieved because he had been worried the repair might become expensive. That says everything about the kind of person he is. His first concern wasn't how much money he could make. It was making sure his customer didn't have to spend money unnecessarily. Once the repair was complete, he didn't simply declare the job finished and leave. He ran multiple diagnostic and test cycles to make absolutely certain the washer was working exactly as it should. That level of thoroughness gave us complete confidence that the problem had truly been solved. In all my years of hiring repair professionals, I honestly don't think I've ever met someone with more integrity, skill, and pride in his work. Joe treats people the way every customer hopes to be treated - with honesty, respect, patience, and genuine care. With him, we never felt like we were being sold something we didn't need. Instead, we felt like we were dealing with someone who wanted to solve the problem the right way. My parents are new to Riverside County but eventually plan to move back to Los Angeles County. We are all thrilled to learn that Joe also services customers in Los Angeles, because there's no question who we'll be calling if we ever need appliance repairs again. From this point forward, Joe will be our first call, and we will recommend him to our family and friends without a second thought. People like Joe are rare. He is honest, exceptionally knowledgeable, dependable, and takes enormous pride in doing things the right way. We really cannot thank him enough. He deserves far more than five stars.

I used Joe for probably 4 times already. He answers my call and always schedule the appointment in…read moregood time. I had a drain pump issue with washer this time. He has been on time every time and he brings the parts with him right away when I describe him the issue. Fantastic and reliable service. I will use him every single time i have an appliance problem and i know he will take care of me. Thank you

Would highly recommend this service to everyone who wants a very high quality service with a very…read morereasonable price!!! Victor diagnosed our Washer dryer and refridgerator! explained us in details on whats going on and to whether we even need to repair or do maintenance on it or not! its rare to have a service whose very honest! very different from other services ive encountered so far!! They can expect me as their long term client :D if i needed a home service!!

I would probably avoid this repair service at all costs. We have a Samsung refrigerator that is…read morenotorious for icemaker issues. I reached out to them to fix the problem. In order for me to get them scheduled I had to pre-pay for the replacement icemaker they showed up a few days later replaced the icemaker and supposedly corrected the issue that was causing the melting ice. Two weeks later the I started melting in the problem started all over again they came back out one more time. And sent a new technician. Here we are a month later and we're still experiencing the same problem. I would avoid them at all cost I had to dispute my credit card to get my money back.

He was on time , very professional. Didn't talke long at all.He installed my over the stove…read moremicrowave with out using the template as it was lost during the 1st installation. I would definitely hire him again.

Franklin came very clean with a pleasant personality. I had a noise in my dryer. I couldn't…read morerecreate the noise so he replaced the most common parts to cause noise for a fair price. Unfortunately the noise was still there the next day. Franklin came the following day and took apart the dryer again and found the problem. A cracked blower wheel. The crack must be hard to notice. He gives a 90 day labor warranty on dryers so i was not charged. He didn't even charge me for the blower wheel. This guy isn't going to try to rip you off or tell you parts that are fine need to be replaced. He will be my appliance guy from here on out. He will figure out the problem one way or the other.

I had an outstanding experience with Steve's Appliance Repair. Their technician came out to…read morediagnose and repair my Samsung dryer, which had already been "fixed" by another company. unsuccessfully. He quickly identified the real issue, explained everything clearly, and made the proper repair on the spot. My dryer has been working perfectly ever since. I really appreciated their professionalism, honesty, and skill. It's a huge relief to find a company that actually gets the job done right the first time. Highly recommend Steve's Appliance Repair to anyone needing reliable service!

My dryer was squeaking during use, and they were able to come out quickly to replace the bearings…read moreand belt, as well as clean out built-up, burned lint inside. They did an excellent job, though the service was a bit pricey.

The owners are amazing and their service top notch. I would highly recommend their services.read more

*Review is based on conversations via Yelp text/ messaging* Photos attached. ... Leaving one star…read morereview for multiple reasons. This conversation started at 9:40pm and ended around midnight. Being asked for my phone number to "explain over the phone " why they might not be able to help me same day was very inappropriate. Not only was it midnight, but the entire conversation had been completed via messages , so why wouldn't this information be told via messages? This made me feel extremely uneasy. In addition, I had to ask multiple times about licensing. In short - watch yourself. Be aware. If something seems off, it probably is. Big thanks to YELP for making these types of searches easy and for helping keep us all safe with providing a way to communicate without giving out personal information.

This guys suck! You can't talk to anyone it is a phone service that makes appointment that means…read morewhen you need to contact them it impossible. I had appt the I scheduled yesterday for today in morning when I scheduled appointment they said someone would call to let me know around what time NO CALL!!!! So I call there service they said they would have someone to call NO CALL!! Pissed because I own my own service business and I would never treat my customers like this ! BEWARE!!!!

LG front loader was leaking water. Keith fixed it in a short amount of time. He has helped us…read morebefore with other appliances. Seems pretty knowledgeable. Always pleasant to do business with.

we purchased a washing machine the end of last month on a Friday. They were able to deliver it the…read morefollowing day! we had excellent service when purchasing it. And the delivery guys were just wonderful. We have bought over the last few years our dryer, refrigerator, and stove. we are happy with Harlows and would highly recommend them.

The Yucaipa location is closed. Go to their new store on Tippecanoe in San Bernardino. It's just a…read morefew blocks north of their old store. Great selection of appliances and even better assistance from the employees.

Really helpful and quick. Would recommend anyone to this company. They really help out and give you…read moretips on how to maintain your appliances. 100% would reach out to them for any future needs!

My experience with this company was a big positive even though they gave me bad news. They…read moredefinitely could have charged me a lot of money for a bunch of repairs for a lemon refrigerator that I bought but they were very upfront with me that I would be better off just replacing it than pouring money into it. I really appreciated the honesty about the situation and I will definitely use them again for any future repair needs I may have. A+