NOt only was the salesman very patient and informative , but the two installers that came Frank and…read moreMalik were very thorough and professional and hard-working in this heat. The next visit I got from ARS was to help me out because I forgot how to do some of the features on my remote. They came within 24 hours and Suarez was very patient and thorough I would highly recommend Lowes and its company ARS for any future jobs for Ductless mini split air conditioners / heaters !!!!! I can't wait to get back into my art studio with my wonderful AC on ! thanks everyone at ARS.! sincerely LEONA and Frank Asta from The Villages

Bold thieves. Never stay with what they diagnostic, actually why you would like to call them in the…read morefirst place right? No honest service, I always had the concern because I'm not savvy but i do have a basic knowledge and the last issue i diside to spend extra service money with another company to double check what they were saying and quoting. Results: intentional wrong diagnostic to try ro charge me 3.800 usd to replace cooper pipe instead of fixing what they did wrong when they install the unit. Never again.

It would be zero stars, if I could. Here is why. We hired them in July 2026 to install new air…read moreducts in a new to us/but older house. The guys fell through the CEILING. They stopped fixing the air ducts. The air ducts are to be strapped to the roof. They stopped that. They did not do the "return air vent" into the second bedroom (because they fell through the roof? (no one was injured BTW). We held payment, until someone came out. My husband who is an "egg head" (love him, but I was at work) and doesn't understand the air return situation...paid them because they showed him pictures in the attic. that there are "some" strapped us air ducts...but still missing a return in the second bedroom. DO NOT HIRE THESE PEOPLE...IF YOU HAVE A PROBLEM...YOU ONLY GET AI PEOPLE...WHICH TELL YOU IT IS "ESCALATED"...BUT i'VE BEEN CALLING FOR 7 DAYS NOW...WITH NO RESULTS. I have to leave the AC on at 68 from 5am...all day...to get 77 by bedtime. Yes, we replaced the AC unit too. DO NOT HIRE THEM!

**A True Example of Professionalism and Customer Care**…read more I wanted to share my immense gratitude for the exceptional service provided by the technicians at Del-Air. Back in May, Eric and his team came out to handle a line replacement for my outside AC unit leading inside after finding a leak. They were thorough, professional, and explained everything clearly. When I started experiencing intermittent cooling issues again recently, I specifically requested Eric since he was already familiar with my system. Although he wasn't available, Tony came out today to troubleshoot the new issue. Tony quickly identified a new leak inside the unit. Naturally, finding another issue so soon after a previous repair was overwhelming and stressful, but Tony handled the situation with complete empathy and professionalism. What stands out most about both Eric and Tony is their dedication to the customer. For both repairs, they took the time to clearly explain the root cause of the issues, why the specific repairs were necessary, and what steps could be taken to save money on the work and prevent future AC problems. In my opinion, both Eric and Tony are exactly the kind of technicians who should be handling escalated issues and working with customers facing repeat callouts within a short timeframe; their approach makes a stressful situation so much easier to navigate. If they aren't already managers, shift leads, or lead trainers for Del-Air, they definitely should be. Both technicians are a fantastic reflection of the standard of quality at Del-Air. Every technician I've interacted with from this company has been exceptionally knowledgeable, understanding, helpful, and professional. While I'm currently waiting for this second repair to be fully completed, I couldn't be more grateful for the care and expertise both techs provided during stressful moments. Highly recommend their service team, specifically Tony and Eric, if you can request them personally. Thank you, Tony (and Eric)!

We had our AC quit on us. We call our home warranty company and Bennett and sons picked up our…read moreclaim. We called Bennett and sons directly due to my husband being an at home Hemo- Dialysis patient and the house was 89 degrees. They sent us a technician within an hour and a half, he was absolutely wonderful. His name is Kris and I found him professional, super nice, and very knowledgeable. Our AC unit was repaired and up and running within an hour. I couldn't praise the enough. Thank you so much!!!

I had a very disappointing experience with this company through my home warranty…read more The technician came to my home, diagnosed the issue, and I paid the $100 service call fee. However, my home warranty company later informed me that this company never submitted the required diagnosis or claim write-up for authorization. Because of that, my warranty claim was closed without any repairs being approved or completed. After I raised the issue, the owner apologized and agreed in writing to refund my $100 service call fee. He asked how I wanted to receive payment, then later stated he would mail me a business check. I provided my mailing address immediately. Despite multiple follow-up emails over the following weeks, I never received the promised refund. I was also given conflicting explanations for why my claim was denied. During the service visit, I was told the issue was an improperly installed double-trapped condensate drain. Later, after the claim had already been closed, I was told it was denied because of a lack of maintenance due to construction debris. Meanwhile, my warranty company maintained that no diagnosis or authorization request had ever been submitted before the claim was closed. Ultimately, I had to hire another HVAC company to resolve the problem myself. My concern isn't that the warranty claim wasn't covered--it's that the required paperwork was never submitted, the communication was poor, and the promised refund was never sent despite repeated assurances.

Jason and Esteban were awesome!!…read more We reached out to them on a Friday morning and they were able to come out the same day. They were very thorough, explaining the HVAC system to us as well as explaining what they were doing at every step. We needed a part replaced and they were able to do it the following Monday. Super fast turn around and they were very quick! They were upfront and we even signed up for semi-annual maintenance with them. Looking forward to their continued success moving forward. As for value, I believe their pricing is fair and they let us know what was essential and what could wait.

The company is very good with communication! They were prompt with their services. They did a good…read morejob explaining every step of what they were doing. I had two mini splits added to my upstairs bedrooms. I did have to have them come back a couple of times to tweak a few things, but they were prompt coming back and the problem did get fixed. I would recommend this company.

Had Facemyer out to service my units before the summer rush. Noah was prompt, attentive, and…read morewalked me through with photos all the areas that needed extra attention and why. They were not pushy on additional repairs and gave us a discount on the quoted price, since it was preventative care. Thank you Noah & Facemyer!

extremely dishonest and unethical business practices ...wrongfully diagnosed the issue as either a…read morevery expensive repair (7K) or a new unit (11K) with the offer only valid for one day . Got another company who fixed the issue for a few hundred dollars with a year repair warranty. Have a service contract with Facemyer for my units but done with them

Amendment (Added July 15, 2025): After posting my initial…read morereview, Tom from SSI Services contacted me and made things right. He explained that representatives and technicians are not supposed to provide quotes to avoid misunderstandings, and he sincerely apologized for the failure to disclose the port-to-port labor billing practice during scheduling. This resolution, combined with Tom's excellent and fair customer service, restored my confidence in SSI Services. I now recommend them and will request a technician close to my location for future services to avoid similar billing issues. My thanks to SSI Services for addressing my concerns promptly and professionally.

Got the job done fast, but beware of their pricing. I paid just shy of $2,000 to have a blower fan…read morereplaced, $1,200 of which went directly to this company for labor and markup on an already ridiculously inflated part. The actual repair took maybe an hour and a half tops, but was charged for 2.5 hours at $200 an hour as they drove to Maitland and back to get the part then to the shop and back to get more tools. Their cost on the part was $800, and they claim their policy is 45% markup, so they added on an additional $650 to that (if you're doing the math, they actually charged me over an 80% markup). I get that everything is more expensive right now, so I'm not questioning the $800 for a part that should be around $200-$400, but adding in an additional $650 on top of a $200 per hour delivery fee essentially really feels like taking advantage of the situation. I reached out to the owner with my concerns and he told me "...this is the cost of business, we provide a service for profit. I guarantee we are the most affordable contractors in the area." My advice is to get quotes from a few businesses and don't blindly trust companies like this are trying to help you out at all.

These guys are great! You won't find a a better team that cares about their customers and responds…read morethey way Sun City Heating & Air Company does. We called late in the day Saturday and they responded very quickly. They were very clear about their prices and service. I would definitely recommend making the call to see what they can do for you in your time of HVAC need.