I had called a different company for a yearly service and when they arrived, they located mold on…read moremy handler. They were very aggressive and pushed us to sign with them immediately for a new system. We decided to get a second opinion and I'm so glad I did. Simon from ARS came to my home and looked over my system and made some suggestions. Simon was great and took his time explaining every aspect of the process and what we could expect. He was respectful of my home and time and very pleasant to work with. He reviewed the warranties and guarantees the company offered. Explained all their techs are drug tested and have background checks, which, I have to say I was really glad about it because I've had problems in the past. Once we decided to go with them, they got everything set up, and even though it was way after 5 o'clock ( they were assisting me until around 8) to help me set up my appointment for the very next morning. Mike and Hunter showed up on time and ready to work. Both very respectful and they got right to work. They made sure to do everything possible to keep my home clean and free of damage. They cleaned up after themselves and left my house exactly how they found it. They even helped me set up the app for my new thermostat and told me what filters we needed to use, how often to change them and how to keep our system clean to help give it a longer life. I would definitely return to them if I ever needed to a replace my AC unit again and highly recommend them. It has been nothing but a positive experience from start to finish.

I wish I would've checked out ARS / Rescue Rooter before I committed to have them replace my AC…read morethrough Home Depot two years ago. It's been almost two weeks since the diagnosed a part under warranty. The appointment was scheduled between 8-noon yesterday to replace the condenser coils. I never received a text update to say when they would be here. I had to call at 1:30, 330, at 5:30 when they finally said we can reschedule you. Not great customer service like they say when you call them. I also had to pay upfront as well. What company does that? I will never use them again.

Wilfredo and Erick worked all day to remove damaged parts from a faulty float that flooded our…read moregarage. They took care to clean and treat all surfaces and left our A/C looking better than the day it was installed. Their work was meticulous and greatly appreciated. Thank you Del Air.

I can sum up Del-Air in three words, DON'T USE THEM!…read more They are a scam company who tries to upsell you constantly. Creating work so they could charge you extra. One example: they told me my TXV valve was going out when it showed no visible signs of problems, and the next thing I knew two days after they left, it was out. That cost me $3000. The next time I gave him another chance and they tried to sell me a new air handler when they had done a replacement of the houses Air handle of five years before. It showed no signs of being going out and that's when I said, get out and stay away.

I had called my warrantee company to get my air handler on my ac unit fixed. I got a call the next…read moreday from Bennet and Sons to have someone come out and look at my air handler. the tech was supposed to come the next day but he didn't show up as planned. I called and spoke to Patty, I did NOT experience the rude lady as others have said, and she apologized for the delay, she said he would be here about 5:30 and I asked if the tech could come the next day, Friday, instead as I had plans, she said that would be good. The guy showed up pretty early on Friday and diagnosed the problem. very quickly, took pictures of the units and he let the company know what was wrong in a phone call. I didn't hear from them on Monday so I called and Patty picked up and said she had gotten the approval and would order the parts. I asked how long before the tech would be back out to repair the unit. she told me possible Tuesday but probably Wednesday. I sad ok and I called back on tuesday and she said he would be here Wednesday first thing and would call before he showed up. 9 am rolled around and I hadnt heard from anyone so i called and again Patty answered, she said he was on his way. All of a sudden I hear someone shouting at Patty and asking did she call me or did I call them. I didn't understand why he was yelling at her about that but anyway she told the me the tech was on his way and shortly after that the technition arrived. The technician named Mike was very pleasant, repaced the parts, checked to make sure it was running properly, cleaned up and left. My AC unit is still working perfectly. I can say Patty was mostly pleasant to me but having a boss yelling across the room when she is on a phone call with me is rude so if people have had a hard time with Patty being anything but nice it probably because of her bosses behavior. He probably could be more professional and not yell across the room at her while she is on a call with a customer. After putting up with behavior like that all day I think I would probably be a bit nasty mood too. He is the only reason i didn''t give them 5 stars. Thanks Patty and Mike for a job well done! 5 stars for you both!

Bennett and Sons were hired by our home warranty company, after another AC company was a no show…read more They came out the SAME day and diagnosed the problem. Unfortunately, the home warranty company was a pain for them to deal with, in getting the part they needed, but they pursued. The technicians were professional and Harry, the owner was a pleasure to work with. Our AC is working!

Jason and Esteban were awesome!!…read more We reached out to them on a Friday morning and they were able to come out the same day. They were very thorough, explaining the HVAC system to us as well as explaining what they were doing at every step. We needed a part replaced and they were able to do it the following Monday. Super fast turn around and they were very quick! They were upfront and we even signed up for semi-annual maintenance with them. Looking forward to their continued success moving forward. As for value, I believe their pricing is fair and they let us know what was essential and what could wait.

David arrived early and found the problem quickly and gave me a reasonable price for repair and or…read morereplacement . David was also very informative on the work that would need to be done. Thank you David

Had Facemyer out to service my units before the summer rush. Noah was prompt, attentive, and…read morewalked me through with photos all the areas that needed extra attention and why. They were not pushy on additional repairs and gave us a discount on the quoted price, since it was preventative care. Thank you Noah & Facemyer!

I've been using Facemyer Air Conditioning for several years, including before the recent change in…read moreownership. Until this experience, I had been satisfied with their service, which makes this situation especially disappointing. During a routine maintenance visit in May, I was told my system was approximately 2.5-3 lbs low on refrigerant. About four weeks later, when my A/C started struggling to cool, I scheduled another visit. This time I was told the system was now approximately 6 lbs low on refrigerant, that there was likely an evaporator coil leak, and I was presented with costly repair options, including discussion of replacing the entire system. During that appointment, there was also a communication issue. The technician left to assist another job, and I was left waiting without understanding what was happening. To his credit, he later contacted me personally to apologize for the misunderstanding, which I appreciated. Before authorizing any major repairs, I decided to get a second opinion. The second HVAC company performed their own independent diagnosis. They did not find a detectable refrigerant leak, added only about 1.5 lbs of refrigerant, and my total bill--including the diagnostic fee, labor, and refrigerant--was approximately $280. Facemyer's quote for refrigerant alone was over $460. Since adding the 1.5 lbs of refrigerant, my system has been cooling properly, maintaining the thermostat setting, cycling normally, and keeping both floors comfortable. I understand that HVAC diagnoses can vary and that some leaks can be very difficult to detect. However, I found the significant differences between the two diagnoses, the large difference in the amount of refrigerant said to be needed, and the substantial difference in pricing concerning. The recommendation went from being 2.5-3 lbs low during maintenance, to approximately 6 lbs low a month later, while an independent company the very next day added only 1.5 lbs and restored normal operation. Based on this experience, I lost confidence in the recommendations I was given. I have decided to take my business elsewhere for future maintenance and repairs. My advice to other homeowners is simple: before approving expensive HVAC repairs or replacing your system, get a second opinion. I'm very glad I did.

Amendment (Added July 15, 2025): After posting my initial…read morereview, Tom from SSI Services contacted me and made things right. He explained that representatives and technicians are not supposed to provide quotes to avoid misunderstandings, and he sincerely apologized for the failure to disclose the port-to-port labor billing practice during scheduling. This resolution, combined with Tom's excellent and fair customer service, restored my confidence in SSI Services. I now recommend them and will request a technician close to my location for future services to avoid similar billing issues. My thanks to SSI Services for addressing my concerns promptly and professionally.

Got the job done fast, but beware of their pricing. I paid just shy of $2,000 to have a blower fan…read morereplaced, $1,200 of which went directly to this company for labor and markup on an already ridiculously inflated part. The actual repair took maybe an hour and a half tops, but was charged for 2.5 hours at $200 an hour as they drove to Maitland and back to get the part then to the shop and back to get more tools. Their cost on the part was $800, and they claim their policy is 45% markup, so they added on an additional $650 to that (if you're doing the math, they actually charged me over an 80% markup). I get that everything is more expensive right now, so I'm not questioning the $800 for a part that should be around $200-$400, but adding in an additional $650 on top of a $200 per hour delivery fee essentially really feels like taking advantage of the situation. I reached out to the owner with my concerns and he told me "...this is the cost of business, we provide a service for profit. I guarantee we are the most affordable contractors in the area." My advice is to get quotes from a few businesses and don't blindly trust companies like this are trying to help you out at all.

These guys are great! You won't find a a better team that cares about their customers and responds…read morethey way Sun City Heating & Air Company does. We called late in the day Saturday and they responded very quickly. They were very clear about their prices and service. I would definitely recommend making the call to see what they can do for you in your time of HVAC need.