Del Air sent a technician, named Lenin, last week for a biannual service visit. Lenin went above and beyond servicing my AC, spending much time on unclogging a drainage tube from moisture and gunk build-up. Besides the numerous checks, he tested the fan and reported it was working well. I appreciated the work he did and the explanations he provided. Lenin is a valuable DelAir employee. read more

My Del-Air annual maintenance agreement on my A/C unit took place today, and I was fortunate to have Trenton Roundtree as my service tech. He was professional, efficient, thorough, and knowledgeable. While that was certainly important to me, he was also polite, friendly, patient with all my questions, and he represented his company very well, explaining other services they offer and the benefits. BEST SERVICE CALL TECH IN YEARS!!! read more

We've used Del-Air for about 20 years and their service has always been top-notch. Pricing is reasonable and we really like that it is an employee-owned company. We're on our second HVAC system with them and installation and later servicing have been excellent. Very highly recommended. read more

If you're looking to drop $30,000 on a new HVAC system and be without working HVAC for over two weeks, look no further than Del-Air Heating, Air Conditioning, Plumbing, and Electrical! Del-Air installed a new HVAC in our home and thought it would be a good idea to wait until the installation was almost finished to tell us that they needed to order parts to complete the installation. They dragged us along for over a week without any way of tracking the parts or knowing when they would be available. Once the missing components were finally installed, the installer told us that there was something else missing. Some kind of safety device. It's still missing. The system was limping along. When it did work, it made strange sounds. We could only control the temperature in one room of the house because of the missing components. Management did us a "big favor" by replacing the outside compressor unit. That didn't last long. Throughout this whole process, the salesman has been friendly and offering to help, but it seems his ability to get things done is limited. Management doesn't seem to care. Last night, during record-breaking freezing temperatures, it died completely. To their credit, they sent someone this morning, but they were perplexed and left without resolving the problem. Supposedly, they are sending out someone else. Given their track record, we're not holding our breath. They've ripped out the old system (which was working fine, by the way) and left us literally out in the cold! read more

I am very disappointed with the poor service provided, they charged me $374.00 for the Leak Test After the leak test, they left a complete mess. One of the covers was left without the screws, and the air system was disconnected. It also appears they left a substance inside the A/C system that is not the proper refrigerant, which means it would have been inappropriate and potentially unsafe to turn the unit on under those conditions. And quote me almost $1,700.00 for solder leaking fitting, evacuate, recharge & drier up to 3 Ton. beside the cost for the LEAK TEST. read more

They try to upcharge at every service. Techs are always late if they arrive at all. Never an apology for net showing up. If you call them, you get an AI bot on the phone. We have now wasted two days waiting on a technician who never showed up. All we get is the same lame excuse. We will be looking for a new HVAC company. I have zero confidence in Del Air. They obviously don't care about all the one star reviews they get so choose another provider. There are plenty that actual want your business. read more

Do yourself a favor don't even think about calling this company. They are the worst bunch of morons I have ever dealt with ever and I. have got to tell you this is the absolute worst AC company on the planet. I've had two technicians come over they are not able to diagnose the problem they even go on their phone and they go to a chat platform or an AI platform and they are so incompetent that Even by doing that they still can't fix the issue. You really need to think twice about calling these people for any type of work if you want my advice Stay as far away as possible from these people as you can. And morons doesn't even begin to explain how stupid these people are do yourself a favor and do not call these people to do anything for you ever read more

Where do I even begin? My ac stopped working and I called DelAir because they were the ones who installed it in the first place five years ago. They came over quickly, I'll give them the one star for that, but then they just proceeded to lie to my face for an hour. And then charged me $99 for it. They told me I needed a new capacitor, compressor and new refrigerant (which isn't made anymore and will take 6 weeks to order). They also told me the disconnect was only showing 114v when it needs 240v to work and there was a pitted terminal. They said it will take 6 weeks and $7k to fix all this or I could buy a whole new system for $22k (what they really wanted me to do). And I said "new system? This is a new system, I bought this from you 5 years ago. Are you insane?" So I got a second opinion from another company that a friend recommended to me. They came over on a Sunday morning, laughed for about 10 minutes when I told them what DelAir said, and then fixed everything (which the only thing broken was the capacitor) for $350. I'm trying to keep this G rated so just please do not ever trust DelAir, ever. read more

I ordered hot tea with milk and honey through doordash. As you can see in the picture it has no milk and no honey. There was none in it and there was none on the side. It tasted gross and I couldn't drink it read more

Del-Air - This is the black tea I got where they forgot to put in milk and honey - Heating & Air Conditioning/HVAC Near Me - Sanford, Florida

Annual maintenance was a disaster. Technician (Thomas) left without completely reassembling the compressor pump and other plumbing. Initially I gave a 5 star review and would've stuck with that had he (or ANYONE else from Del-Air) returned in a reasonably time frame. I called Del-Air ONE MINUTE after the technician left my driveway. It's now 3 hours since he left. Do NOT under any circumstances let the AI operator at Del-Air handle ANYTHING. I was told by that "thing" that someone would get right back to me. I've had to make several calls and they're now telling me it could be another 4 hours..... read more

I never actually saw the Del-Air tech, because their AI only customer service scheduled a maintenance check to an 8 year old former address, even after I corrected it twice. There are no longer customer service agents to talk to, so I'm out of luck. read more

The absolute worst. They break your AC so you pay another company to fix it. They won't answer or return calls, they don't respond to service emails, etc. Even when you get them on the phone they 'will call you next Friday when in the office'. Don't waste your time or money. read more

This was my first experience with Del-Air since they bought McGowans, and probably my last. The tech himself, Joshua, was very pleasant and personable. I could not tell how experienced he was. He seemed to know what he was doing, but when he left my AC was not working correctly. We had no problems, just wanted it checked out before summer as it is medically necessary . His boss said it must be low on Refrigerant for $158 per can. That must be the issue they said. "Yeah right". If it is low, something happened during the service I didn't see. The first half an hour was spent with him looking for proof of my special promotion fee, or he couldn't preform the service. I was never given one, as I had only dealt with Del-Air on the phone. He again wanted me to show him proof. I called the Del-Air number and had to speak with their AI Rhonda, who is programmed with an attitude. The AI confirmed my appt and promotion price, which he heard her say. He still looked for proof from me to satisfy those over him the promotional fee was correct. I was only a heartbeat from sending him packing. After a time he made a phone call to someone who said it was ok. He was not able to check for any leaks, because he did not own a sniffer. He has one ordered though. Now another tech has to come another to check for leaks. Upon leaving he asked me to sign that I was satisfied with the work. I refused because I wasn't. So he signed it for me. I paid my charge and we parted company. McGowans was light years ahead of this out fit. I have never dealt with an HVAC company, or any other company that came so unprepared. Now I have to find another company. I'll use referrals or word of mouth next time. read more

SCAM SCAM SCAM! Don't let these thieves sell you a system you don't need. Always get a second opinion. They tried to tell me my 5 year old A/C and handler needed to be replaced for 20,000-30,000 depending on what unit I wanted. This was for a regular maintenance service call. Everything was functional. I had another (honest) company come for an estimate and was told everything looked and checked out fine. First red flag was they showed up with two vehicles for a maintenance check. Listen to the reviews people, they will steal your money. read more

These people are crooks. They sell maintenance contracts they have no intention of servicing. They have 3 times promised to return the annual maintenance contract for non-performance and it never comes. Thank goodness my unit works. Other reviews talk about defective units delivered for over $10K and they are ghosted. I've never read such bad reviews. I have filed a criminal complaint. This is not simple mismanagement but intentional fraud. read more

The worst a/c company in the state. Horrible service, does not stand by their products, you cannot talk to anyone from the company, only an answering service who lies and will not allow you to speak to anyone. Waited 10 hours for them to show up for an appointment that was made for 8am, and they showed up at 7pm. Stay away from this company at all costs. read more

del air called and scheduled an appointment for today to do maintenance on my system. they called last week and scheduled the appointment for today. we called three times today to verify the appt date and time and the AI system confirmed the appt. it is now 12 hours after the fact, and no one has showed up. we called and were told it was rescheduled for 4/23 but no one ever called to approve this change. the customer service agent flat out lied, we asked to speak to a services manager but was told it too late in the day. we have requested a call back from either the lying customer service rep the lying service manager or the lying service tech. if you hear the name Del Air RUN don't walk. read more

Del-Air operation itself needs to be changed. The operation of the entire business needs fixed. Poor customer service poor scheduling poor technician training, poor chain of command. Poor reviews. One star reviews all over the World Wide Web....with no care it seams. Customer support and scheduling is as bad as what people really say 1 star! Hopefully someone reads this and cares to make a change. What happened to good quality work? read more

I need to buy these special ac filters that I can only get through this company. I can't get a hold of no body! Tried texting twice, tried calling them. No one gets back with me. I wish to God I never got my unit from these people. read more

Bought brand new AC unit ! $8800.00. Paid off in a year then it broke. Had 10-12 service calls scheduled only 4 showed. No one knew what they were doing. read more

This weekend, "Super Jose" and his assistant came to my home to see if they could repair two units that were not working. Apparently, all Del-Air wants to do is sell you a new unit, rather than repair the existing one. They charged me $198 and told me it would cost around $2,500 to fix the upstairs unit, adding that they would contact me on Monday--yet I haven't heard anything. I can only assume that Del-Air does not employ competent staff. Thank you for being unhelpful; I will be contacting other companies. read more

Brandon performed my maintenance today. He went above and beyond to inform me about my air conditioning. He was very profession and had a pleasant personality. read more

Michael O. was fantastic! He communicated when he was on his way. He was on time, courteous and very knowledgeable. Del Aire was very accommodating when I scheduled my appointment. I highly recommend Del aire and Michael O . Thank you Carol read more

Incompetent and Unethical Our a/c unit suddenly stopped working, so we called Delaire since we have a contract with them, and they have worked on our unit since our home was constructed less than 3 years ago. They sent technicians Gavin and Ronnie, who supposedly assessed the problem. They concluded that our drain line was clogged and showed us a photo of a system that appeared never to have been cleaned. Interestingly enough, my husband cleaned the line last week. In my opinion, the technicians just used the same photo of a clogged drain for every house they went to. They insisted the line needed to be cleaned, so $300 plus later, the system was working, but only for a very short time. The following day, it stopped working again, same problem. I called Delaire, and William S presented.. It was immediately noted that the "float was not operating correctly." This is the SAME float that the technicians (Gavin and Ronnie) the day before said was working (and that they put on my invoice). We were then advised by William S. that our unit needed a new "2 pole amp." Then we were told by William S. that we needed a new capacitor. Almost $500 later, we thought our issues were addressed. We had growing concerns about the inconsistencies among the three Delaire technicians (Gavin, Ronnie, and William S.). I decided to call another A/C company to evaluate the Delaire job. With that being said, our A/C unit does NOT run on a two pole switch...Delaire LIE! When I called Delaire, I was told this is the "terminology that they use." - DELAIRE LIE! The capacitor was NOT installed correctly-DELAIRE LIE AS WILLIAM S. SAID IT WAS INSTALLED. It was left hanging, and it would have caused irreversible damage. William S. left brackets and bolts on the outside of the condenser. Our new A/C company properly installed the capacitor. The sole thing that Delaire technicians Ronnie, Gavin, and William S. did was babble to us in a/c technical jargon/bs. IMO, It was as though they had been trained to BS customers and scam them. I will never, ever allow Delaire onto my property again. My goal in writing this review is to expose Delaire's unethical practices, which I believe constitute a scam, as well as their technicians who tow the line by screwing customers. read more

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The a/c unit worked until it got cold outside. They have been here to fix it 4 times in 10 days. They are coming out today for the 5th time. I asked to speak to a manager and the person claimed she doesn't have one. There is a very very sick person in my home and this cold house is unbearable. read more

I am absolutely furious with this company. When my grandmother's air conditioning went out, I called them right away. They made everything sound perfect on the phone and convinced me to join their monthly membership program. They promised someone would come out immediately to fix her air conditioning. But the moment I hung up, I got a text saying the appointment had to be rescheduled. Are you kidding me? My 93 year old grandmother sitting in Florida heat with no air conditioning and they think it is acceptable to push it back. Then to make things worse, the technician called me himself and said he could have come at the original time but no one from the company even communicated with him. So clearly this is a company issue, not a scheduling problem. Fast forward to today. I am trying to get a new hot water heater for the same property. I am on the phone with them and they thank me for being a valued customer. They tell me they can get someone out within four to five hours. Again, I get off the phone only to receive another message saying it will now be six to eight hours later than promised. I called back and asked to speak to a manager. I even selected the supervisor line and was told that no supervisor could call me back because they are in meetings all week. How is that even possible. How are they still in business. This is awful and it is 2025. This is unacceptable customer service and terrible business practice. read more

I scheduled an appt with Del- Air to perform a checkup on my AC unit at my home in DeLand, FL, which is For Sale. The scheduling process was so easy, and I quickly received confirmation from the company of an arrival time. I received calls from Chris and Trevor during the checkup process who answered all my questions and put my mind at ease. I had a wonderful experience and would absolutely recommend Del-Air for this service, and particular thanks to Chris and Trevor for their excellent customer service!! read more

Tavares & Ed technicians were one of the nicest techs ever to show up to service our hvac. They explained the specific details of how the hvac works in a way that I could understand that never was explained to me before. They even helped me with the clean up process after they took apart vents. With techs like Tavares & Ed, you can't help but to stay with Del Air. Thanks guys for your exceptional customer service. read more

I am writing to share my recent experience with Del Air. I hired them for a "we clean your filter ducts for $29" service. To my surprise, the technician claimed I had mold and suggested replacing the unit or cleaning it for a price exceeding the cost of a new unit. After reviewing their online feedback, it appears this "scare tactic" is a common practice for them. I want to emphasize that technicians are typically not certified mold inspectors. I sought a second opinion from another company that cleaned my ducts for a fraction of what the initial technician quoted. read more

this company Is a joke; i scheduled an appointment for just a tune up 3 TIMES ( they give a two hours window to show up); the first time they got me waiting for 3 hours and a half and when i finally decided to cancel it I saw them in front of my house about to leave; I ran towards them waiving my arms and even though they saw me, they just decide to leave. the second time they got me waiting for 8 hours and they re-scheduled me for another day. the third try they got me waiting for 3 hours. never got the job done due to their incompetence. this company shouldn't exist; they are extremely irresponsible. read more

Terrible company... would not recommend them for service. Following an initial service call in December 2024 to resolve a problem with my hot water heater (which was a good experience) the technician told me of Del-Air's annual maintenance plan which included two air conditioning services, one each whole house plumbing and electrical inspections included in the annual cost. The plan sounded good and I signed up, paying monthly. Since then, service has been non-existent. Despite information contained in Del-Air's online Maintenance Plan description, advertising "one on-demand plumbing and electrical visit" Del-Air does not provide the services. In March 2025 I had an electrical issue and Del-Air said they could not get an electrician to my home for a week; the representatives said their electricians had been working a lot of hours so they were given time off and nobody was available. This caused me to call an independent electrician who arrived the next day and corrected the problem. In late October I scheduled my maintenance plan "included" plumbing and electrical inspections for November 3 and 10 respectively. The Nov 3 inspection was to take place between 10 am and noon; at 11:40 I received a message saying the technician was running late and would not until later in the afternoon. Due to another commitment I had scheduled for that afternoon I canceled the appointment. For the Nov 10 appointment (also between 10 am and noon) I received a message this morning stating the technician was en-route to my home. Less than an hour later I received another message saying the technician was not able to make it and the appointment would be rescheduled. Well guess what, three strikes and you're out. I called Del-Air and canceled my maintenance plan. Despite asking for a "Manager" and being transferred several times I ended up speaking with a dispatch supervisor who really didn't seem empathetic to these repeated issues and gladly honored my request to cancel the maintenance plan. Bottom line, I would not recommend Del-Air for your HVAC, Plumbing or Electrical needs. read more

If I could give a zero I would. I needed a new unit. FIrst, they added on a completely unnecessary $3500 warranty WITHOUT telling me. Second, I have had them come back out 3 x to service it within the first few months. They didnt follow proper code rules. Finally, I am now, a bit over a year later, having issues again. Turns out, SHOCKINGLY, they didn't install something correct and now, I'm out of labor warranty and it will cost another $1400. Absolute criminal organization. I can't say enough except - RUN and Run fast. Dunedin Refrigeration is now doing the work and they are honest and have gone above and beyond. read more

After two days of no air, several time inconsistencies, a tech with a no nonsense attitude and left without even making sure our unit was going to work, we finally were able to get someone out to fix our unit. His name is Sergio Cruz. He was pleasant, knowledgeable, took the time to explain everything he was doing and helped us understand how we could help maintain our unit. He was efficient and really was top notch We couldn't be happier with him and we can now relax and not worry about the 89 degree temperature continuing to take a toll on our chronic health issues and our senior dog. Thank You Sergio, you get 10 Stars from us!! read more

Electrical short was repaired by running a low voltage line out through the garage, across the front walkway, and around to the back of the house. I had to have an electrician reroute the line properly. read more

Ridiculously overpriced! Charged $221 for a fill valve replacement. Part costs $10-20 at Home Depot and it took the plumber less than 15 minutes to replace. What a rip off! Will never get any repairs done by them again. read more

Their emergency response # is a joke . They need to invest money in training, not in gimmicks to attract customers. Why would I call an emergency # to set an appointment for 2 days later. Will never call them again . read more

This place better stop charging our credit card as we cancelled service with them months ago. Disgusting people taking money . We will keep disputing with our bank. read more

They installed a unit for us and the website said when you purchase and have them install it you get the Legacy plan. The Legacy Plan When you purchase a new system with us, you'll also be enrolled into our Legacy Plan. The Legacy Plan allows you to enjoy 10 years of included parts, labor, and maintenance--an unparalleled value with up to $5,000 in savings! We have had three repairs done and they charged us every time. We just cancelled. The man on the phone said they don't provide the legacy plan now yet it shows it on the website. Avoid this company. read more

We Paid $13K and Still Can't Count on Our AC -- Infuriating Lack of Accountability We bought a new air conditioning unit from Del-Air just more than a year ago. They told us it was time for a new unit, and we trusted their recommendation. We paid $13,000 for a brand-new system. Since the installation, the unit has failed close to TEN times. That's not a typo. It's been out multiple times in the middle of winter including during the coldest days of the year while we had an infant just a few months old and a toddler. Now, it's happened five times in the last five weeks in the middle of a Florida summer. Again, we're still caring for an infant and a toddler trying to sleep in the heat. Every time it breaks, a technician comes and tells us it's something different. Every time, it stops working again within days. No one at the company seems to know what they're doing. What's worse is that we've called over and over again and cannot get anyone at the management level to call us back. There is zero accountability and no urgency to resolve the situation. We feel taken advantage of. This feels like a scam.. The lack of response from management is beyond frustrating. If you're considering working with this company, I urge you to look elsewhere. I will be reporting this company to the Better Business Bureau. read more

I called Del-Air for an AC repair because they installed my system when my home was built in 2020. To save on the diagnostic fee ($36 instead of $99), I signed up for their monthly maintenance plan over the phone. They sent a technician the same day, which was great, but a salesman arrived with him, which immediately felt off. The technician inspected the unit (coils were completely frozen over), but instead of a straightforward diagnosis and repair quote, the salesman took over the conversation. He kept emphasizing how builders use the "cheapest" units in new homes to cut costs and buy in bulk, then quoted me $8,400 just to "fix" it--while strongly pushing a full replacement at $15,000-$26,000. It felt like intense pressure to buy a new system, and I was uncomfortable the whole time. Later, when the salesman took me outside to the unit (after the technician had already been out there), I could hear refrigerant hissing out. What really offended me was when the salesman asked if I needed my husband home to "include him in the conversation." My husband was at work that day, but I am perfectly capable of making decisions about my own home without him present. The comment felt condescending and outdated. I asked repeatedly about any warranty or recalls on my 5-year-old unit and got no clear answers. They also refused to service my second AC unit that day. I ended up asking them to leave because I had to get to work and needed time to think. The very next day, the salesman texted my husband directly, continuing the hard sell with an unsolicited $10,000 offer for a new unit--but without specifying which system or any details. When my husband asked what exactly was wrong with our current unit and if there was a warranty or recall, the salesman ignored those questions entirely. After this persistent and evasive behavior, I got a recommendation for an independent certified technician. He came out, explained that the service valve on the outdoor unit had been loosened (requiring a special tool to access), tightened it, recharged the refrigerant, and reminded me that dirty filters can cause frozen coils. He serviced both units for a fraction of Del-Air's quote, and everything now works perfectly--no new system needed. I immediately canceled my upcoming maintenance appointment and the monthly plan. This felt deceptive and unethical, especially from the company that installed the original unit. I won't use Del-Air again and wouldn't recommend them based on this. read more