**A True Example of Professionalism and Customer Care** I wanted to share my immense gratitude for the exceptional service provided by the technicians at Del-Air. Back in May, Eric and his team came out to handle a line replacement for my outside AC unit leading inside after finding a leak. They were thorough, professional, and explained everything clearly. When I started experiencing intermittent cooling issues again recently, I specifically requested Eric since he was already familiar with my system. Although he wasn't available, Tony came out today to troubleshoot the new issue. Tony quickly identified a new leak inside the unit. Naturally, finding another issue so soon after a previous repair was overwhelming and stressful, but Tony handled the situation with complete empathy and professionalism. What stands out most about both Eric and Tony is their dedication to the customer. For both repairs, they took the time to clearly explain the root cause of the issues, why the specific repairs were necessary, and what steps could be taken to save money on the work and prevent future AC problems. In my opinion, both Eric and Tony are exactly the kind of technicians who should be handling escalated issues and working with customers facing repeat callouts within a short timeframe; their approach makes a stressful situation so much easier to navigate. If they aren't already managers, shift leads, or lead trainers for Del-Air, they definitely should be. Both technicians are a fantastic reflection of the standard of quality at Del-Air. Every technician I've interacted with from this company has been exceptionally knowledgeable, understanding, helpful, and professional. While I'm currently waiting for this second repair to be fully completed, I couldn't be more grateful for the care and expertise both techs provided during stressful moments. Highly recommend their service team, specifically Tony and Eric, if you can request them personally. Thank you, Tony (and Eric)! read more

It would be zero stars, if I could. Here is why. We hired them in July 2026 to install new air ducts in a new to us/but older house. The guys fell through the CEILING. They stopped fixing the air ducts. The air ducts are to be strapped to the roof. They stopped that. They did not do the "return air vent" into the second bedroom (because they fell through the roof? (no one was injured BTW). We held payment, until someone came out. My husband who is an "egg head" (love him, but I was at work) and doesn't understand the air return situation...paid them because they showed him pictures in the attic. that there are "some" strapped us air ducts...but still missing a return in the second bedroom. DO NOT HIRE THESE PEOPLE...IF YOU HAVE A PROBLEM...YOU ONLY GET AI PEOPLE...WHICH TELL YOU IT IS "ESCALATED"...BUT i'VE BEEN CALLING FOR 7 DAYS NOW...WITH NO RESULTS. I have to leave the AC on at 68 from 5am...all day...to get 77 by bedtime. Yes, we replaced the AC unit too. DO NOT HIRE THEM! read more

I can sum up Del-Air in three words, DON'T USE THEM! They are a scam company who tries to upsell you constantly. Creating work so they could charge you extra. One example: they told me my TXV valve was going out when it showed no visible signs of problems, and the next thing I knew two days after they left, it was out. That cost me $3000. The next time I gave him another chance and they tried to sell me a new air handler when they had done a replacement of the houses Air handle of five years before. It showed no signs of being going out and that's when I said, get out and stay away. read more

Dumb ai. No price range or average. Feels like a scam. Requiring all my private information before sharing any relevant information about how to fix the issue. read more

The company said I had a leak charged me 1250 for a 4 hour service to find the leak the tech didnt know how to perform that service spent 2 hours doing lord knows what and said after checking air handler and compressor that the leak had to be in the line and would cost me another 3000 to replace. Called another company who found the leak in the air handler. Called Del Air back as the unit is under warranty said they had to order the part and would be over to replace between 8 and 12 pm four days later. I informed them I have been without AC for almost a week. Day of and they cannot make the 4 hour window. I am stuck waiting I have a doctor's appt later in the afternoon that I cannot miss as I am a cancer patient and now they cannot tell me when a technician can arrive. Terrible service stay far far away. read more

Our HVAC system was installed in 2023. When it recently froze up, we called Del-Air for maintenance because there was no air entering the home. We specifically asked if the air ducts had been checked or if there could be a blockage. We were told the air ducts looked good. They unfroze the system and left. We had to call them back when the system froze up again. They inspected it and again said there was no air coming into the home, but told us the system had been fully inspected and that we might need a new HVAC system. We purchased a new HVAC system. It was working at first, but then the brand-new system froze up too. We called Del-Air back. The tech could not find what was wrong other than that there was still no air coming into the home. The new system had to be thawed out. Again, we asked if the air ducts had been checked since there was clearly no airflow from the HVAC system into the home. The tech said he couldn't crawl under the house. We removed the skirting ourselves and crawled underneath. The tech then crawled under and found a hole in the air duct tube running from the HVAC system to the home. Pictures are below. This is where I have a major problem. If this damaged air duct was the reason we weren't getting airflow, it may have saved us approximately $10,000 if it had been found before we were told we might need to replace an HVAC system that was only installed in 2023. The hole is also extremely close to the opening where the new HVAC system was connected. When the new system was installed and the air tube was connected, how was this not seen? Was it overlooked? When a customer calls for maintenance because there is no airflow, shouldn't the full system be checked before recommending such an expensive replacement? We relied on Del-Air to correctly diagnose the problem. Trying to get answers since then has been just as frustrating. I have called multiple times asking to speak with someone and have not received a return call. We were told there would be a $99 service fee to come back out, even though the issue appears to have been missed during the original service calls when we were told the system had been fully inspected. The tech said the duct could potentially be spliced and repaired, but there was no appointment available until the following week. It was in the 90s, and we had no AC for days. I eventually got an appointment for the next day and waited for the tech. When I called because they were running late, I continued waiting another 2 1/2 hours. No one showed up, so I finally canceled. I have left several messages since June and am still waiting for someone to call me back. I have also used their text/AI system and was told this would be reviewed and escalated, but still no response. We received a letter saying an inspection needed to be completed. I had to cancel the first inspection appointment because of a family emergency, but I have since called the inspection team three times trying to reschedule and have not received a return call or confirmation of an appointment. At this point, I would like an explanation of why we were told the original HVAC system had been fully inspected and might need to be replaced when there was a hole in the ductwork and no airflow into the home. I would also like to understand how that hole was not noticed when the new system was installed and connected. I am extremely frustrated with how this has been handled. After this experience, we will not use Del-Air again, and would never recommend their services to any of my friends or family. I don't feel comfortable trusting them to properly diagnose a problem or stand behind their work when something goes wrong. If you do use Del-Air, be careful. Ask questions, check everything, and make sure every I is dotted and every T is crossed. This experience has left us feeling like we cannot trust the company or the work being done. This is not how I believe a business should treat its customers. read more

Del-Air - Air duct hole - Heating & Air Conditioning/HVAC Near Me - Sanford, Florida

See all

David Allison was very professional and down to earth. He came, fixed and corrected the problem so it doesn't happen again. I'm thankful for his honesty. David you Rock buddy!!! read more

I would leave a zero if I could. Avoid Del Air like the plague. Absolutely horrible customer service. I can never get a human to speak to.

CAUTION- Do Not call for service! They are deceiving and will say they will come out the day you are calling and not show. Then they will switch it up and say they meant tomorrow during that time. Then you get stuck because it is too late to call another company. Poor business approach and it was not a miscommunication, it was done purposely! read more

Wilfredo and Erick worked all day to remove damaged parts from a faulty float that flooded our garage. They took care to clean and treat all surfaces and left our A/C looking better than the day it was installed. Their work was meticulous and greatly appreciated. Thank you Del Air. read more

Del-Air - A faulty float caused flooding from the box. - Heating & Air Conditioning/HVAC Near Me - Sanford, Florida

See all

I had an appointment scheduled for Wednesday from 1-5pm which I took off from work to make sure I was there. I did get notifications that they were running late, but didn't get a call until 8:30 PM from a tech saying he was now available. At that point, I had him reschedule because I knew it would be at least a 2 hour appointment (for 2 units), and I wasn't going to have someone at my house working on my AC at 10pm. He told me that he would reschedule me for Friday 1-5pm and that he would list it as "911" so that they would actual come since I wasted the afternoon waiting for them. Friday came and I did not get any appointment confirmations. I called and the automated AI system and it told me that I did not have any appointments scheduled. I waited 10 minutes to talk to an actual person where they told me that due to amount of "no-cooling" A/C calls they have to schedule me for a different day after I had once again taken the day off of work. I used to like using Del-Air, but it seems like things have changed. read more

I called del air for diagnosis as the ac was not blowing cool air. After 40mins checking Airbender and outdoor unit, he concluded the compressor is faulty and all associated filter to be replaced. He gave an estimate of 9k to repair or 13K to replace. Suspecting his diagnosis i engaged another local company and they found the problem was with faulty capacitor, end up paying $250 all inclusive. Either the Del Air technician doesn't know about hvac or he tried to cheat me. I called the number given by the agent and no response. Beware of DelAir. read more

They try to upcharge at every service. Techs are always late if they arrive at all. Never an apology for net showing up. If you call them, you get an AI bot on the phone. We have now wasted two days waiting on a technician who never showed up. All we get is the same lame excuse. We will be looking for a new HVAC company. I have zero confidence in Del Air. They obviously don't care about all the one star reviews they get so choose another provider. There are plenty that actual want your business. read more

They took my $ in full, never showed up for the appointment, and have yet to reach out to schedule the appointment that hI have paid in full for. I have tried contacting them now for a month, I spend 30+ minutes waiting on the phone to have the same conversations with representatives who tell me they are leaving a note for their manager. The manager finally called me back a few days ago, left a voicemail but with no number to call him back at. So I have yet to get in contact with him. Very frustrating experience. To take money for an appointment and then just not show up, not reschedule, and now I can't get in touch with anyone to get my money back. read more

2nd time scheduling an appointment out of Orlando. They give a 4 hour window. No show, no text or no call both times. As I type this , it is 6 pm. They were to be here between 1-5. Frustrated. read more

DO NOT USE DELAIR....period. We just got 2 new ACs installed for our home in Orlando. Worst Installation ever Wall damages, marks everywhere on walls and ceiling near attic Worst of all, water leakage from attic AC location yesterday, water all over walls and carpets. Now they won't even attend to our urgent service request to fix this, most horrible company and quite unprofessional. read more

This company is horrible! They use an AI bot to answer calls and you can't talk to a human. They completely stood me up today when I needed them and the worst part is they have no communication. I have used them for maintenance and was on the monthly pay plan for that. Every time they come to do any type of service, they ask for thousands of dollars for work that doesn't need to be done--high pressure. Skip the drama and use another company! I you want humans to work with -- this is not your company! read more

The service guy came with a sales guy who stayed for the entire service. There were so many things he tried to sell us while here it was ridiculous. I don't even want to goi out there. The prices were crazy high. We just replaced our unit 6 years ago- with them- and he's telling us we should probably get a new one. No. We will no longer use them. read more

If you're looking to drop $30,000 on a new HVAC system and be without working HVAC for over two weeks, look no further than Del-Air Heating, Air Conditioning, Plumbing, and Electrical! Del-Air installed a new HVAC in our home and thought it would be a good idea to wait until the installation was almost finished to tell us that they needed to order parts to complete the installation. They dragged us along for over a week without any way of tracking the parts or knowing when they would be available. Once the missing components were finally installed, the installer told us that there was something else missing. Some kind of safety device. It's still missing. The system was limping along. When it did work, it made strange sounds. We could only control the temperature in one room of the house because of the missing components. Management did us a "big favor" by replacing the outside compressor unit. That didn't last long. Throughout this whole process, the salesman has been friendly and offering to help, but it seems his ability to get things done is limited. Management doesn't seem to care. Last night, during record-breaking freezing temperatures, it died completely. To their credit, they sent someone this morning, but they were perplexed and left without resolving the problem. Supposedly, they are sending out someone else. Given their track record, we're not holding our breath. They've ripped out the old system (which was working fine, by the way) and left us literally out in the cold! read more

First appointment, they showed up 2 hours early. Luckily, I was home. The Tech had no clue what time I actually had scheduled. $800 later, my AC still wasn't repaired or diagnosed because they lacked the proper equipment. The Tech arranged to come back around 8:30 am the next day to finish the diagnosis/repair....No call/No show. Not a great start for a first time customer. I'll take my money elsewhere! read more

De-Air acquired the AC company that installed my current AC unit. I have a 2 year warranty for labor w/Del-Air since they acquired the company that expires this month. They replaced a warranty part and forgot to reconnect my condensation line when they were complete. Once they realized they would have to undo the entire repair they just put a PVC pipe into a bucket and told me they would not restore the condensation line they forgot to reconnect. Worse AC company ever. I've had 3 appointments with them so far this year, they were 8.5 hours late to the first appointment, 1.5 hours late to the 2nd and a no call/no show for the 3rd. I have lodged a complaint with the BBB, will never do business with them again! read more

Our 19-year-old home air conditioner was finally beginning to fail. This system was originally installed by Del-Air, as part of new construction by Engle Homes in 2007. Del-Air did an amazing job, from sales to installation. The salesperson worked very hard to find us a system that would fit our budget. There were some structural issues with the support housing for the air handler. Before installing the system, Del-Air completely rebuilt the air handler housing, prior to installing the air handler. All this was done at no additional cost and completely unexpected, because of the more than reasonable price of the HVAC system. Following the installation, the technicians gave us information on proper care, use, and maintenance of the system. At our request, all this work was done early on a Sunday morning. We are customers for life. read more

I ordered hot tea with milk and honey through doordash. As you can see in the picture it has no milk and no honey. There was none in it and there was none on the side. It tasted gross and I couldn't drink it read more

Del-Air - This is the black tea I got where they forgot to put in milk and honey - Heating & Air Conditioning/HVAC Near Me - Sanford, Florida

Ive asked to be put on a do not contact list multiple times and they keep sending text messages and call me for their awful services. This company is a giant scam and I will be reporting them to the BBB and sharing their constant harassment with the local media. read more

Where do I even begin? My ac stopped working and I called DelAir because they were the ones who installed it in the first place five years ago. They came over quickly, I'll give them the one star for that, but then they just proceeded to lie to my face for an hour. And then charged me $99 for it. They told me I needed a new capacitor, compressor and new refrigerant (which isn't made anymore and will take 6 weeks to order). They also told me the disconnect was only showing 114v when it needs 240v to work and there was a pitted terminal. They said it will take 6 weeks and $7k to fix all this or I could buy a whole new system for $22k (what they really wanted me to do). And I said "new system? This is a new system, I bought this from you 5 years ago. Are you insane?" So I got a second opinion from another company that a friend recommended to me. They came over on a Sunday morning, laughed for about 10 minutes when I told them what DelAir said, and then fixed everything (which the only thing broken was the capacitor) for $350. I'm trying to keep this G rated so just please do not ever trust DelAir, ever. read more

We've used Del-Air for about 20 years and their service has always been top-notch. Pricing is reasonable and we really like that it is an employee-owned company. We're on our second HVAC system with them and installation and later servicing have been excellent. Very highly recommended. read more

Do yourself a favor don't even think about calling this company. They are the worst bunch of morons I have ever dealt with ever and I. have got to tell you this is the absolute worst AC company on the planet. I've had two technicians come over they are not able to diagnose the problem they even go on their phone and they go to a chat platform or an AI platform and they are so incompetent that Even by doing that they still can't fix the issue. You really need to think twice about calling these people for any type of work if you want my advice Stay as far away as possible from these people as you can. And morons doesn't even begin to explain how stupid these people are do yourself a favor and do not call these people to do anything for you ever read more

I am very disappointed with the poor service provided, they charged me $374.00 for the Leak Test After the leak test, they left a complete mess. One of the covers was left without the screws, and the air system was disconnected. It also appears they left a substance inside the A/C system that is not the proper refrigerant, which means it would have been inappropriate and potentially unsafe to turn the unit on under those conditions. And quote me almost $1,700.00 for solder leaking fitting, evacuate, recharge & drier up to 3 Ton. beside the cost for the LEAK TEST. read more

Del-Air operation itself needs to be changed. The operation of the entire business needs fixed. Poor customer service poor scheduling poor technician training, poor chain of command. Poor reviews. One star reviews all over the World Wide Web....with no care it seams. Customer support and scheduling is as bad as what people really say 1 star! Hopefully someone reads this and cares to make a change. What happened to good quality work? read more

Dell Air came out to the house and told us that the compressor was wired correctly and that the compressor and the fan were no good because of that. I asked them how could that be because it had been operating correctly for years. They did not have a good explanation but quoted me $3,600 for repair even though the compressor and fan were under warranty. I called another air conditioning contractor for a second opinion. And he arrived he checked everything out reset breakers tighten some connections and everything worked fine. Del Air has turned into a dishonest company! Do not use them under any circumstances.! read more

New unit for only a month- $23,000 and it's already giving problems. Their AI system when you call is terrible. Called about 9:00 p.m. and the AI system told me someone would be out between 6 and 10!!! Shortly after, got a cancellation text. Called back (again with AI) and specifically requested first thing in the morning. Got a text telling me "closer to noon." Called AGAIN and told sometime this afternoon! read more

The absolute worst. They break your AC so you pay another company to fix it. They won't answer or return calls, they don't respond to service emails, etc. Even when you get them on the phone they 'will call you next Friday when in the office'. Don't waste your time or money. read more

This company is into upselling products and services you don't need. They always find something wrong when doing a maintenance checkup despite my HVAC system running smoothly. Their recommendations usually always cost over $1000. I got a second opinion from another HVAC company that completed a full maintenance checkup and was told my unit was running without any concerns. Unless you like spending money on unnecessary items, i strongly recommend you avoid Del-Air for your HVAC concerns. read more

Bought brand new AC unit ! $8800.00. Paid off in a year then it broke. Had 10-12 service calls scheduled only 4 showed. No one knew what they were doing. read more

We have been long-time customers for 20+ years, and the quality of service is horrible. Getting a hold of an actual representative instead of AI is challenging. Each time we do our six-month maintenance, they just flush and try pushing us to purchase an LED light. We did our servicing in May 2026, and not even a month later, our unit was leaking water and going into the bedroom. We called Del Air, who came out and said that because it's not dripping right at that moment, they flushed the line and said it was okay. Not even an hour later, the unit is leaking. The tech acted as if he didn't want to be there and dismissed our concerns. read more

I have no issues with the technicians them selves but I do have serious issues with the company's tag team approach where they always send a salesman or up sale guy along with the technician. They pressure to sell very expensive replacement systems or at best suggest that your system is in danger of failure or pending very expensive repair. To top it off they are terrible regarding follow up calls especially when parts have been ordered. Lately you can't even talk to a real person, just a digital assistant. Extremely frustrating. To sum it up, while I have been a long term supporter of Del Air who has purchased or referred for purchase of several systems, my next purchase will be with another company. Del Air, you have lost a customer and a loyal referral source due to poor service and sales practices. read more

Roberto was dispatched out to my home this morning along with Adam and they did a great job of rewiring my system and getting me back up and running. The Master tech Roberto went above and beyond to complete the job quickly and correctly. Whatever Dell air is paying him it's not enough... This guy is old school, straightforward and honest. If you ever get the chance to have Roberto service your unit, know that you have one of the best of the best on the job. read more

Our HVAC is 2 years old this month. Last February's service visit there was a bit of mildew inside the unit, so we paid $2000+ for a new UV light system and a new electronic filter, with assurances this would prevent any mold. The next service, two days ago - four months after the new system was installed - the interior fan was COATED with mold and mildew. They wanted $300 to clean it plus another $1500+ for a more-upgraded UV light system. The head guy was rude and treated us with disrespect / lack of concern, repeatedly telling us we should have installed a 3-tier system (which we were never told about by the previous guys). We sent them away. read more

Incompetent and Unethical Our a/c unit suddenly stopped working, so we called Delaire since we have a contract with them, and they have worked on our unit since our home was constructed less than 3 years ago. They sent technicians Gavin and Ronnie, who supposedly assessed the problem. They concluded that our drain line was clogged and showed us a photo of a system that appeared never to have been cleaned. Interestingly enough, my husband cleaned the line last week. In my opinion, the technicians just used the same photo of a clogged drain for every house they went to. They insisted the line needed to be cleaned, so $300 plus later, the system was working, but only for a very short time. The following day, it stopped working again, same problem. I called Delaire, and William S presented.. It was immediately noted that the "float was not operating correctly." This is the SAME float that the technicians (Gavin and Ronnie) the day before said was working (and that they put on my invoice). We were then advised by William S. that our unit needed a new "2 pole amp." Then we were told by William S. that we needed a new capacitor. Almost $500 later, we thought our issues were addressed. We had growing concerns about the inconsistencies among the three Delaire technicians (Gavin, Ronnie, and William S.). I decided to call another A/C company to evaluate the Delaire job. With that being said, our A/C unit does NOT run on a two pole switch...Delaire LIE! When I called Delaire, I was told this is the "terminology that they use." - DELAIRE LIE! The capacitor was NOT installed correctly-DELAIRE LIE AS WILLIAM S. SAID IT WAS INSTALLED. It was left hanging, and it would have caused irreversible damage. William S. left brackets and bolts on the outside of the condenser. Our new A/C company properly installed the capacitor. The sole thing that Delaire technicians Ronnie, Gavin, and William S. did was babble to us in a/c technical jargon/bs. IMO, It was as though they had been trained to BS customers and scam them. I will never, ever allow Delaire onto my property again. My goal in writing this review is to expose Delaire's unethical practices, which I believe constitute a scam, as well as their technicians who tow the line by screwing customers. read more

See all

I am absolutely furious with this company. When my grandmother's air conditioning went out, I called them right away. They made everything sound perfect on the phone and convinced me to join their monthly membership program. They promised someone would come out immediately to fix her air conditioning. But the moment I hung up, I got a text saying the appointment had to be rescheduled. Are you kidding me? My 93 year old grandmother sitting in Florida heat with no air conditioning and they think it is acceptable to push it back. Then to make things worse, the technician called me himself and said he could have come at the original time but no one from the company even communicated with him. So clearly this is a company issue, not a scheduling problem. Fast forward to today. I am trying to get a new hot water heater for the same property. I am on the phone with them and they thank me for being a valued customer. They tell me they can get someone out within four to five hours. Again, I get off the phone only to receive another message saying it will now be six to eight hours later than promised. I called back and asked to speak to a manager. I even selected the supervisor line and was told that no supervisor could call me back because they are in meetings all week. How is that even possible. How are they still in business. This is awful and it is 2025. This is unacceptable customer service and terrible business practice. read more