I had called a different company for a yearly service and when they arrived, they located mold on my handler. They were very aggressive and pushed us to sign with them immediately for a new system. We decided to get a second opinion and I'm so glad I did. Simon from ARS came to my home and looked over my system and made some suggestions. Simon was great and took his time explaining every aspect of the process and what we could expect. He was respectful of my home and time and very pleasant to work with. He reviewed the warranties and guarantees the company offered. Explained all their techs are drug tested and have background checks, which, I have to say I was really glad about it because I've had problems in the past. Once we decided to go with them, they got everything set up, and even though it was way after 5 o'clock ( they were assisting me until around 8) to help me set up my appointment for the very next morning. Mike and Hunter showed up on time and ready to work. Both very respectful and they got right to work. They made sure to do everything possible to keep my home clean and free of damage. They cleaned up after themselves and left my house exactly how they found it. They even helped me set up the app for my new thermostat and told me what filters we needed to use, how often to change them and how to keep our system clean to help give it a longer life. I would definitely return to them if I ever needed to a replace my AC unit again and highly recommend them. It has been nothing but a positive experience from start to finish. read more

ARS / Rescue Rooter - Inside unit. - Heating & Air Conditioning/HVAC Near Me - Sanford, Florida

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We made an appt and they never showed up neither called to let us know. We waited all day.

Run Away.... do not answer their calls. No Stop. Do not turn back. You have been warned. They are dishonest. Paid for an inspection despite multiple requests for a copy of the inspection I paid for yet they do not provide. All it is was I had to pay to be added to a sales pipeline. They are selling me hard on a new AC unit despite my 7 year old unit working fine. Very pushy salesmen. After inspection a Sales Rep will go over a 45 min presentation to go over new AC options. It was funny he kept on bragging about his watch collection to me. Must be successful selling to have Rolex Submariners and Omega Diver 300s. It's red flag city. Seriously run away! If I could give negative stars I would. *Edit - I forgot to mention that the tech arrived past the time window I was given. Then they scheduled a second person (sales rep) to come out and do another inspection and presentation on a new AC. I called and canceled that second appointment but they guy ("watch collection guy") still showed up and wanted me to let him into my house for a 45minute presentation at 7:30 at night. read more

I'm extremely disappointed with this company. I still owe $17,000 on my AC system, and a part already broke not even that long after installation. I work Monday through Friday just trying to make ends meet, and I have a 2-year-old at home. Having AC isn't a luxury where I live it's a necessity. When something breaks this soon, you expect the company to stand behind their work. Instead, I was told they wouldn't cover the labor costs. After spending this much money and committing. Don't recommend this company BE AWARE!!!!!! read more

Still waiting on Jennifer to contact me. I did what was asked . Next step will be the BBB . This is very frustrating . I even sent a email and nothing . Very disappointed read more

BUYER BEWARE! Just trust me when I say... they are the most dishonest company I have ever dealt with. Short story: A/C went down blowing hot. They came did inspection / quote. Said leaking valve and I need to replace whole system. 15k. Then said let me check the other air handler just to see and take pictures for part numbers etc. I said go ahead. Tech leaves and sends sales guy to give hour long sale on why I need 15k new system. .. Said no i will get second opinion. Other company comes in says I need to change the valve 1800 dollars. Said sure. Fixed. Works great. Then... it gets better. My other A/C system goes down. I was confused and frustrated of course but then I remembered that guy went and said he needed to take "pictures" of my other air handler. So i go check it and he messed with my float cut off valve. I had to go in the attic and look and bam it works now. Very disappointed in this company. read more

This is such a dishonest company. I wish i had known before i paid the fee for them to come "investigate" (or whatever) the problem. A guy came, so clean, from another call. He took about five minutes. He did not even use a ladder even though my unit is on the second floor outside. He supposedly looked at my unit and determined the problem was too far gone for repair but emphatically recommended a replacement. He quoted me a cost to replace coolant that was 5000 (more actually but i can't remember exactly) ... and told me that i needed to replace the unit. He emphasized that they would finance the new unit. He stood OVER me and insisted I pay for the service call and then immediately put me on the phone with a "comfort" associate or something. I had to say no. i was clear and direct that i could not replace the unit so they made repair so expensive I could not do it. The whole thing was like being bullied. The guy intimidated me on purpose. I am old, live alone and didn't have any option so i PAID the extortion fee. And then went without air for ten days. The OTHER company I called just left. They replaced my coolant for $250 and the air is perfect. This is a scam, a ripoff, a dishonest company. DON'T use them. They are just rip off artists. I don 't know how that service tech sleeps at night. I called to try to get a refund and although the girl on the phone was so nice the owner never got with me and never gave me the money he absolutely did NOT deserve back. read more

An appointment was scheduled for new AC install through Lowes. The salesman shows up without calling and says he needs 45 minutes to an hour to talk with me. I asked him if he could just look around and do what he needs to do and get me a price. Nope, he won't do that. I'm not letting him in the house for the high pressure sales pitch where he won't leave. I told him goodbye. Surprised Lowes contracts with a business with so many bad reviews. read more

d A&R Rescue Rooter nearly $19,000 for HVAC and ductwork they recommended and installed. A recent home inspection showed the work was improperly done, with loose ductwork that should clearly fall under warranty. Despite multiple calls to customer service and even corporate, I keep being told someone will "get back to me," and no one ever does. Poor workmanship, no accountability, and very disappointing customer service. I would not recommend them. read more

If I could give zero stars I would. Nothing but problems getting them to finish what they promised to do. They left my new electric panel unfinished, many problems with system and every tech saying the issue was something else and someone else would have to come back to fix it and ARS not sending someone. They waited so long that the warranty ran out and they wanted to charge me for a service call. Heck no. They also rerouted my duct vents under my mobile home. It is now 4 years later and I have mold growing on my floor due to the condensation from the hvac ducts. I'm not even bothering to call for service because they can't be trusted. I have someone else fixing their poor work. Shame on this company especially since I am disabled and considered elderly. read more

Please Please don't use this company if only I had read a review first. Waited ALL day and no show but says he show up Samuel. You wonder why company go out of Business. What is wrong with companies hiring people that know how to do the job and care about it and the customers. Never again will I go this way read more

So they send me a tech that according to him he didn't have the proper tools. After telling me that I might need a ac compressor which he said the cost about 4k . Well online by my model they are $800 . Once I told him it was under warranty. He said someone else will have to come in a day or two. Never again. Btw all I need was 2 pounds of Freon. read more

I don't want a further explanation. The job was so stressful I drank before I went to work and had a drink right after I clocked out. Agents should not be held accountable for what technicians do. God has blessed me to where I am making twice what I made at ARS without having to do a thing. read more

Install ARS/RR Saturday 13 April 2024 Terrible mistake! #1 Do NOT use Home Depot Home Services. Their service is poor and the price is double what you will pay going directly to an HVAC contractor. #2 Do NOT use ARS/Rescue Rooter. They promise the moon and the stars and deliver poor products and poor service. I had multiple problems with the install and the euiopment (Rheem). The 24/7 service department is outsourced and is not part of the ARS/RR company. I complained as soon as I heard the new condenser unit about the loud noise and the entire case shaking and vibrating while in operation. They sent 2 technicians who both said there was nothing they could do about it. I called Jenifer the QA mgr 5 times and all she did was play phone tag with me. After a month, I notified Home Depot and a week later my unit is still vibrating and shaking. read more

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I went to Home Depot and was approached by a man, wearing a Home Depot apron, at the entrance. He asked me about my HVAC system, and would I be interested in having ARS Rescue perform a 25 point inspection for $19.00; twice a year service after that would be x (I don't remember the amount). I said yes, however, I had HVAC serviced 4 months earlier, but had to call them every year to schedule service. I would prefer to have them call me with a reminder to schedule. His response was "ARS Rescue does that". I scheduled a day and time for service, and I received a reminder and name of tech on the scheduled day; I also received a text when tech was on the way. I was impressed with the tech, he was polite, knowledgeable, and professional; he then informed me that he had left his tools/equipment at his previous job and would reschedule for the next day (Saturday). The next day I had a meeting at 9:00AM and we agreed to meet at the house after 11:00AM. During my meeting, at 9:45 AM, my wife called me to tell me a different tech from the day before, was at our home. I was not happy, a different tech showed up 2 hours early, and I could not be there. I did allow him to continue was later told that my 5 year old capacitator was rusted and needed to be replaced, $600.00, but he would contact his supervisor to lower the price to $500.00. He did say the capacitator was working, but could go out anytime and would cost more for emergency repair. I told him to replace it. After I got home, I researched the cost, and the average cost by a licensed professional is $175.00-$250.00, including labor and maintenance service would be $400-$600, my service was not an "EMERGENCY"! read more

DO NOT USE this company. We setup a tune up for our A/C unit as it is only two years old from a representative at Lowe's. Our scheduled appointment was from 8 to noon on Monday. The tech was a no-show but we got a text from ARS that they needed to reschedule to Tuesday for the same time window. Tuesday the tech was a no-show again with no communication. Wednesday morning comes and there was text that the tech will be out again from 8 to noon. Again, not in the window but they mentioned that they can be in the windows of noon to 4. I agreed as I would not be home but my wife would be. Our unit is two years old and the unit needed a cleaning and tune up. The unit worked fine with the cold air being pushed throughout our home. In the late afternoon I talked with my wife that the tech said the unit needed condenser coils and capacitor which would cost over $900. The tech tried to pressure my wife into the repairs, but my wife said she needed to talk it over with me and the tech got visibly upset. The wife said the A/C is working fine and needed the tune up and she will let him know and put the unit back together. The tech again showed his frustration while putting the unit back together. As the tech got into his vehicle my wife noticed on our Google Nest that we had an error message which hardly ever happens. My wife had to run the tech down to have him take care of the error and make sure the unit was fixed. Today we called to have another tech come out as we thought it might have been the techs inexperience on the job. We now got a call that the tech from last week recommended the repairs mentioned and a tech would not come out unless we agreed to the repairs. I said we will get another company that does not break units so they can make money. The customer service person said she would let her manager know. Again, do not use this company as they do not stand by there work and even return the units back before they worked on them. I did see the techs get compensation for work and products completed. This is very shady and unprofessional. We are located in community west of Orlando.​ read more

I am really disappointed in this campany. They took the money from my account before finishing the job. Still waiting the warranty for the parts .and the amount written in the invoice was lower then the money they took from me. l might complain them to the business bureau read more

July 8th we have a tech come to our house it inspect a unit that is under warranty. He advises it is the compressor motor, it will be $700 to fix under warranty and to pay 10% down. Fast forward to July 18th, I have not heard a word from them, so I call, they explain the part is in, they will have someone at my house to install it on Friday July 19th. I repeatedly explain that is NOT an option as I will not be available to let the tech in my house. The rather rude gentleman advises me he will have the tech at my house FIRST thing Monday morning... Well here it is 4:03pm on Monday, and NO ONE is here yet. I have called ARS 4 times since 11:40am ish, only to blown off repeatedly.. I was only expecting to take off PART of the day today, now I have missed an entire shift.. Does anyone think ARS will PAY me for the hours lost today? UPDATE - ARS called me for today's appointment at 11:17am, they tell me they will be at the house in 45 minutes to an hour, they arrived at 12:34pm, this resulted in me missing even more time from work. I paid $744 for a warranty repair that took less then 2 hours to complete, $372 an hour for quick math. Now ARS responded to my Google review asking me to call a phone number with a missing digit. I was able to speak to Jennifer, who advised me that she would call me back in 24 hours, THAT WAS WEEKS AGO! Repeated calls and voicemails have gone unresponded too. read more

In Oviedo, FL We paid $19 through Home Depot for a 25 point A/C maintenance. The tech came out and this is what we got: Technician came a little after the promised window and did not call ahead. It started to rain. He said he cannot open the outside unit in the rain, which made sense, so he stood there and waited for it to stop raining. Once it stopped raining, he said he can't open the unit when it's wet (well then, why just stand there and wait for it to stop raining?), so he left and said he would call to schedule a return. We're still waiting. I want a tech to come out and actually DO the 25-point maintenance, but I DO NOT want the technician that came out last time. Here's a breakdown of the 25 points and what he did: 1. Visually inspect and test capacitors for leakage and rust Outside-did not do. 2. Inspect readily accessible ducts for obvious leaks Went up toward the attic and stood there on the ladder for 30 seconds or less. Never left the ladder. 3. Complete operations sequence check Did not do. 4. Check crankouse heater for proper operation Did not do. 5. Inspection of air filtration system Changed the filter with another one I had on hand. 6. Inspect blower wheel Somewhat. Only removed the front cover of the air handler. 7. Inspect blower motor and record amp draw (lubricate as needed) Never touched a single piece of test equipment. 8. Replacement of filter provided by customer while on site of inspection Did this!! Yay!! 9. Inspect unit wiring and electrical disconnect, tighten loose wiring Did not do. DID point at the wiring at the top of the air handler and point out mildew on the wires. 10. Check thermostat I had specifically mentioned that our biggest issue was not being able to reduce the humidity below the 70's percent. He said "Yeah. That's common in Florida." I think he DID lift the front plate off and immediately put it back on. Did not say anything about the hole for the wires being open to the wall interior. Did not check anything. 11. Tighten screw lug terminals in condensing unit Did not do. 12. Inspect contactor for pits and burns Did not do. 13. Check and record amp draw of condenser motor and compressor to manufacturer's specifications Did not do. 14. Inspect fan blade for cracks or defects Did not do. 15. Check condenser motor hearings Did not do. 16. Inspect indoor coil If accessible Did not do. 17. Inspect any condensate drain pans and drains for proper operation, clean drain pan Did not do. I told him the drain keeps backing up and he gave me some tips on how to keep it clean. 18. Check and record operating pressures and temperatures to manufactures specifications Did not do. 19. Inspect and water wash outdoor unit (does not include detergent) Did not do. 20. Check refrigerant level Did not do. 21. Inspect cooling system tor unusual vibration or loose parts Did not do. 22. Inspect and flush condensate lines and check condensate pump operation Did not do. 23. Check evaporator for adequate airflow Did not do. 24. Check overall operation of system. Set to manufactures specifications Did not do. 25. Make recommendations that will help your performance of system & improve your indoor air quality if needed Did recommend a UV system and HEPA filter. ($$$) read more

Our salesman Joshua Naylor was very informative and personable. we got a call from ARS immediately after leaving Lowe's. Joshua came out the same night and we had our unit installed the next day. The installers were very professional. I am very pleased with our unit and how everything was handled. Our installers Matthew and Angel did a great job. read more

service was good i will recommend to all my friends. carlos, janet, angel, &matthew great employees of this company. 10 . we were treated good as we are seniors citizens. read more

Several weeks ago, I had made an appointment to have our HVAC system serviced for a check-up. The appointment was scheduled for between 12 and Initially a call came in and there was a disconnect. We tried to reach dispatch and we could only leave a message. This happened several times. Several hours later we still had not heard from anyone and couldn't even get a call. . We called and rescheduled because it was getting so late. . Later that evening we received a message call after our appointment time wanting to do the appointment.well after 5 pm and the tech showed up without notice! He had not gotten a call from dispatch. Then, we received the invitation to post a review. I about fell over. The lack of communication between the dispatch team and customers is appalling. I initiated several calls and never received a response. Three hours later, we called to reschedule. The I read more

Will never use them again after about 5 phone calls still no receipt. I don't understand why it is so hard to get a invoice or a receipt .

I believe they take advantage of elders. We have an AC unit that is 2.5 yrs old which we change the filter in almost monthly. It stopped working so we called ARS to fix it. They came to clean the coils and drained the line & charge $1400. This should have been maybe a $500 charge after check-in comps in the area. when we called to complain for three days. They gave us a 10% discount and also tagged thon an anti-algae strip that we didn't ask for $96. Do not call them. read more

Don't be fooled by the guy in the Home Depot apron standing inside your local Home Depot like the one I was lied to in New Smyrna Beach, FL. They are NOT Home Depot employees. They are on commission by American Residential Services (ARS) that blatantly lies to your face by offering a "TUNE UP" on your home HVAC system for $29.95. I fell for it and found there is nothing involving a "tune up". The guy comes, takes the cover off then fiddles with some electronic device and "poof" all done thanks for the payment...and gone. Then get ready for weekly calls from ARS representatives that are mostly third party call centers like the scammers selling the elderly ways to invest their money offering the IDENTICAL SERVICE all over again! I had it done 2 months ago and they call me every week offering the same $29.95 "TUNE UP" that I already got from them! Today was call number 5 from some guy named "Bob". Just like all the previous sales calls I was once again promised to be put on their DO NOT CALL list. It didn't stop the last 4 calls so obviously the promise of removal is a scam. But I did confirm from "Bob" that he worked hourly for a third party cold call company hired by ARS although he would not identify the company. The caller ID was always the same number of 407-630-7765 which is routed to their call center somewhere around Orlando I suspect. At that number I spoke with "Daniel". He also promised to request me put on their DO NOT CALL list (that would now be the 6th request) but he also claimed he was sending an email to his General Manager who he would not identify nor give me the email address. I threatened to file a complaint with the Florida AG office, so he claimed he would include that in his email. Quite frankly, I don't believe it. All I can say is think twice before using this company for anything and be very wary of anyone offering services while standing by the entrance inside Home Depot. They ARE NOT HOME DEPOT EMPLOYEES! read more

I wish I could give a negative star rating. I had ARS install a new HVAC system July, 2023. My first service visit in January, 2024 was great. I'm selling my home and the inspection uncovered an issue. I called to schedule an appointment to diagnose it. I was informed it was not a warranty issue since it had been longer than 12 months and it would be $109.00 to diagnose. I was not happy but said fine, it has to be done. I also requested an estimate to deal with a duct work issue while the technician was here. My appointment was scheduled for between 10 am and 2 pm yesterday. As of 5 pm I hadn't heard anything so I called. They apologized and said someone would be here between 6 and 7 pm. I called again and was told it was actually between 6 and 9. Again, a no show. I called back after 10 pm and was told a complaint would be filed and Orlando Dispatch would call me back. I did get a call saying the technician was stuck on a call. I asked to reschedule for today since it was so late. They confirmed 10 to 2 today for my, once again, rescheduled appointment. I called this morning to confirm they were still coming as I had not received an email confirmation. They assured me I was on the schedule for between 10 and 2 today, and Dispatch would call me with an eta for the technician. At 4:10 pm today I called again and was ​told the agent was emailing the Quality Assurance team in Orlando. The agent said they were good at responding so I should receive a call soon. It is now 10:22 pm and I still have not received a call. I told them repeatedly not getting this inspection finding resolved could jeopardize the sale of my home, but obviously nobody there cares. Word of warning: if you are anywhere this ARS location services, use a reputable company for service. read more

Si pudiera dar cero, lo haría. Me hacen una cita que supuestamente era entre 8am a 12, con un técnico que hablara español, no aparecen. Llamo y me comunican que la cita era entre 9am a 1pm, y tampoco aparecen. Cuando finalmente me llama un técnico para decirme que ya hiban (era cerca de las 2:30pm) , me comunica que mi cita ellos la tenían programada entre 2pm y 6pm. Bueno se aparecen cerca de las 5pm y, al final no me arreglan al aire, me cobran la visita de $99, y quedan en volver a llamar para darme un presupuesto, y aquí estoy, aun esperando la llamada del presupuesto. Mi opinión. No son profesionales Creo que el técnico que enviaron sabe de A/C tanto como yo se guiar un avión. Son mentirosos. NO LOS CONTRATEN. BUSQUEN OTRA COMPAÑÍA DE AIRE ACONDICIONADO read more

never would use them again made an appointment and had to turn them down because they came late at 4 then they tell me that the job takes 4 hours to do and then he rescheduled right in front of me straght from the dispatcher and again they never showed up i called them and they told me that i nevered rescheduled so now they was supposed to come from 10-2 and still they nevered showed up they called me to tell me that the weather was bad lol ya wanna laugh they told me they like to do things early read more

I do not recommend this company. I wish we read Yelp reviews before.They sell something totally different from what it really is, they promise everything and in fact it's all a lie. They sold it to my husband for $12,700 and after almost a year of the house still being hot they tell us to pay an extra $750 for duct work that at the time was understood that it was part of the package!!! You took advantage of our family, the seller came in here, we were receptive and closed the deal, but the truth is that the seller is trained to sell this lie, everything they say is included is a lie, after you buy, you have to pay for everything... Don't trust them read more

Worst company ever please beware choose another company. We called for service because are Thermostat stop getting power. They sent a repair man out Ernesto Gonzalez on 08/15/2024 he said it was bad circuit board and need to be replaced. So he explained the price and part and it would be %15 down to order part and it could possibly get here the next day or Saturday. We called Friday and to check no parts . They always lie to you and say the parts department will call you which you never get a call back. Today 08/20/2024 I get a text that Ernesto Gonzalez has been dispatched and is headed your way. The appointment was suppose to be from 8am-12pm. Ernesto Gonzales never showed up. When we called to check they said we are not coming we don't have the part. We call asked to speak to a supervisor to try to get the issue resolved they refuse to put a supervisor on the phone. We asked for refund so we can call another company they refuse to refund. This has been the worst experience especially deal with not having AC in Florida at this time of year. Update 08/20/2024 We called another company to come take a look at issue low and behold the service technician Ernesto was wrong about the issue the circuit board is fine it was the condensation pump that was bad. Now I know why he didn't want to comeback today when he was dispatched because he never really knew what the actual problem was and almost had us shove out a thousand dollars for a part that was not the problem. Please Please!!! save yourself the headache and find another company we were without AC for 6 days because the technician did not know what he was doing. read more

ARS / Rescue Rooter - Heating & Air Conditioning/HVAC Near Me - Sanford, Florida

Terrible communication. I had an 8am-noon window appt. Noon arrived and no one showed up or called to even say "hey I'm running late". I had to initiated the call and they had the dispatcher call me back. He told me he was short on techs and I still had 2 people ahead of me. Then he proceed to ask what was wrong with my AC, I explained the same thing I explained to the rep who scheduled the appointment. Then he said, "oh you need such in such service and I'm not servicing that today and it would be $189 plus parts and not the $49 quoted". I called back to the main line and they had another/or the same dispatcher call me back. He waived the $189 diagnostic fee, and said I would only pay for the service and or parts. So the technician showed up around 1:45-2pm. He was great, got everything going and gave me some pointers on how to maintain it. the tech said that I would get a copy of the invoice emailed to me. He had to take the ticket back to the office and let the office people handle that. Two days later I was double charged, my card was ran twice and I never got an email invoice or receipt. I called back and they transferred me to accounting. The accountant saw the double charge. She said she will put in the refund and also email me the invoice and receipt. I confirmed the email. So We shall see. ALSO: one of the Mangers gave me a call a day after the service was done stating she had a note to call me. She was supposed to call me the day of service, which was a Sunday. She told me that she don't work on Sunday's so she returned my call on Monday. *When I called today to inquiry about the double charge, the rep said in my notes The Manager put down that she spoke with me and resolved the matter! Now I'm scratching my head, because if she don't work on Sunday's and the issue was on a Sunday, What did she resolve?....NOTHING! read more

ARS Installed my HVAC last July 2021. Inspection was only scheduled last November 16 and ARS failed so miserably (see attached photo). Some failed items are too basic that I don't understand why their "professional" installers missed it. (hint: maybe not professional at all) ARS sent another "professional" technician to "fix" the issues last December 2. After the work, the tech told me he don't have the correct sticker and he will come back within the same week to attach the new sticker to the air handler unit. Guess what happened? He didn't come back. ARS scheduled another appointment to bring the sticker today, December 22, 2021. They gave me a window of arrival from 9am to 1pm. At the time of this review, 3:08pm, technician hasn't arrive. Take note that this whole freaking appointment is just to stick a sticker to the air handler. I gave them multiple calls, same excuses, the technician is not done yet with with prior installation. ARS has no respect for people's time. If you promised 9am to 1pm, come on time and I don't care if you have to move mountain to be on time, JUST BE ON TIME for crying out loud. That's what professionals do. HOME DEPOT, if you are reading this review, it's about time to get rid of ARS from your list of service providers. read more

ARS / Rescue Rooter - Heating & Air Conditioning/HVAC Near Me - Sanford, Florida

If I could give the Sanford/Orlando branch a negative number I would. The company wanted to charge me $534.00 to clean an AC drain line. When I indicated I'm out on that, the price suddenly became $350 which is still too high. I reluctantly asked them to proceed since they were already there. I have typically paid around $200 for the same service. Ten days later it was backed up again. (A good cleaning will typically last 4-6 months.) I called and they said they would come back and re-perform the cleaning. When I received a call to meet the technician, I headed out to the home. When I got there, the technician was not there. I received no further contact after that. I later called and requested a refund. After multiple calls over several days, I finally received a call from Jennifer who is over "quality assurance". She informed me that there would be no refund for the service. She took the position that they showed up the first time and performed the service regardless of the final result or the fact that the technician failed to meet me at the home for the scheduled follow up. I will not use this company again! read more

Lester Skidmore was very efficient. He explained all options for new AC/Heating unit for our home. Got us a great price, told us about tax rebates and explained company policies very thoroughly. Omoy and Jeff did the installation and explained the use of the new smart thermostat. Definitely recommend ARS read more

I scheduled a service appointment through Home depot. The service Tech found some issues with my heater/AC. Parts and service to repair were double from what I was able to negotiate. This caused me to wonder weather i needed repairs at all. I feel they can't be trusted. read more

One of the worst companies I've ever dealt with in my entire life. Incorrect part installed more than once, fighting to get 'in writing' warranties honored, one technician diagnosing a problem just for another to show up randomly at the door, without an appointment, to rediagnose and disassemble entire unit! (They apparently either didn't trust first tech or didn't want to honor warranty...either way just as bad) Then, when we had an appointment, they'd often show up very late or not at all, with no calls letting us know. The "quality control" that they pass off as customer service is a joke. To top it off, techs would say we had a leak (always in a different location). Refrigerant wasn't under warranty and expensive. Had a different company come out recently, and big surprise, no mention of any leak. ​ read more

my family got an air conditioning installed by this company through Home Depot. One star is being generous. When the sales guy came in he first tried to start charging us $13,000. For a package unit for a double wide trailer. He knocked the price down to $8000. They came out in the pouring down rain and installed the unit. The unit looked like it was thrown off the back of a truck. It was all scratched and dented up and was even missing the nameplate on the front of it. There was a white substance all over it, which was confirmed by another air conditioning mechanic to be the residue from coil cleaner. Why would a brand new unit have coil cleaner all over it? We found out that this was last year's model. We believe this was a used unit they sold us. Two days after the installation, the unit stopped working. They had to come out and put refrigerant in it. The technician told us that it had a leak at the service port. We asked him to fix it and he refused and got in his truck and drove away. We requested the company to replace the unit with a new unit and they refused. The county inspector came out and failed it. He also thought that it may be a used unit. We have also found out from another air-conditioning mechanic that the heat side of the package unit was never even hooked up. During the installation they even trampled our bush next to the unit, promised to replace it then changed their mind. They then agreed to come out and pick it up so that we could have a new contractor install a new unit. They agreed. Then they said that we would have to sign a paper in order for them to pick it up. The paper was a legal document (settlement) that can be pretty much described as a gag order. We tried to revise the settlement but they refused to negotiate the gag order. This was done in the name of Home Depot. I will never again use this company or Home Depot for big ticket items Again. All we wanted from this company for $8000 was a new air conditioner that ran properly and was installed properly. I don't believe that we at any time have been unreasonable. read more

Completely shady and non-responsive. They replaced a capacitor on my AC unit (10 minute job) and took advantage of my wife being home alone, charged her 500$ for a job that should have been 200$ tops. Didn't give her an estimate before doing the job. I've been calling all day long to get a detailed breakdown of costs, every time I call they say there's no one available to talk to me. This is also a new unit with a warranty. I'm disputing the charges and lodging a complaint against there license. read more

I wouldn't use them again. I made a mistake going through Home Depot which meant ka-ching, add a middle man charge no doubt. I also was not told that they would be out of Orlando which infuriates me since my small community needs residents to keep small vendors in business. The install required additional pieces for the ducting but the first chance they had to cancel the appointment they did because we had prepaid. It took four months for them to finish. The inspection has been a nightmare. None of the paperwork was correct or ready so the inspector was not happy. The communication between the quote team is obvious non-existent because the installers showed up with my unit and informed me that they could not get it into the space provided after they tore my railings up. They offered no suggestions and I finally picked out an area that would work. No real complaints about the installer except they took apart the railing and waited two weeks or more to come back to fix it. I get a call a year later for a service checkup for 29.99 only to have them text me in the middle of the day that they needed to reachedule so half my day was shot. The reschedule obviously didn't take either as I waited ALL DAY and they never showed up, didn't call, NOTHING. For me, I am sticking to local vendors and thus far Bob's Heating and Cooling has shown to be much better for the the other unit I needed. Two down and one more to go. Sorry ARS but never again. read more

They came out for a cleaning and said that I needed a part. They installed it, and it's not working. They said that they would order me a new one. 3 weeks later, still no part. They take your money and run. They lost me as a customer read more