Our 2016 Ford Edge shut down completely recently and out Key fob stopped working. We managed to get…read morethe car started with the help of AMA and drive it to Big West Ford. We had excellentvservice and rides to and from their shop.

I had purched a used 2018 f150. At first the team seamed great. Patrick and Joe where my sales…read moreteam. After one week of having the truck. I had a random missfire in the truck. I was quite unhappy with this, brought it back to the dealership, spoke with my sales team and was told from the service department it shouldn't happen again.. Another week gose by and the random miss fire happened again... not happy At this point I'm very unhappy. Expressed my concerns with kristain the service manger. He expressed how sorry they where and that they will do everything they can to address the issue. My truck was then picked up from my home with a full tank of gas that I just filled. After some time they finaly found the issue. The truck was sold to me with Bad high output fuel injectors. After this was fixed the truck was brought back to my home. The next day i went out to my truck to see how it was running and come to find out that they used over a half tanks of gas to do there road testing and did not bother to fill it back up and that my windshield had a big Crack in it. Witch it 100% did not have a crack or rock chip at all when they picked up my truck. Once again I called the service manger Kristiana and explained to them that there was not a Crack in the windshield when they picked it up and they need to replace my windshield. This is before driving it and after testing the truck out, i was getting a very odd vibration in the cab of the truck and the steering wheel, at this point. I was extremely unhappy. Again expressed my concerns and was assure that the windshield would be replaced and they would look into the vibration issue. Once again they had my truck for almost another week before finding the issue. This time it was a bad drive shaft... I was told they will do everything they can to make this right to me. They filled the gas tanks and sent me a receipt before doing all there test driving to make sure they fixed the issue THAT WAS MISSED IN THE FIRST PLACE and used over 450kms of gas to ensure the issue was fixed and did not replace it.... After them fixing this. I was told my truck was ready to be picked up. I now have to go to the dealership and pick up my truck as they would not drop it off back to my house and come to find out again they did not fill the gas back up, after there techs did there road testing. Witch they used over 600kms of gas at this point.... I asked to speak with Kristian the service manger. He came up to me with a very poor attitude and said. Mike we fixed your truck and replaced your windshield witch he believes they did not do. then tells me WITH A VERY DISRESPECTFUL ATTITUDE. We are not filling your truck up with gas at all. Ok. I said thats hows this is going to go ? He replied, yes I left the dealership again not happy at all I do not understand how big west ford thinks it's ok to do all this road testing on the customer dime when they messed up and it's ok not to refill the gas they used to fix there mistake of misdiagnosis's on my truck. not once, but twice As a customer that spends over 40 000$ on a 2018 f150 lariat. I expect better service then this from big west Ford. 100% do not buy anything new or used from this dealership.

We were asked at the time of sale to rate the dealership and complete a review online at the time…read moreof purchase for our 2015 Chevrolet Tahoe LTZ. We attended Wolfe GMC Buick on June 11th to view a used 2015 Chevrolet Tahoe LTZ. The Sales team member Mo was very responsive and was willing to stay late to meet with us in the evening which we appreciated.  During the test drive, the check engine light had come on following acceleration and on return, we had asked staff to look into the same and requested a tune up as this was the likely cause.  The service team tested the Tahoe twice and we were told that there was nothing found, however they were willing to do the tune up anyway as a condition of sale.  We picked up the Tahoe on June 16, 2025. On June 22, 2025, the engine light came on again and stayed on.  On June 23, 2025 we brought the Tahoe to a Garage and the check engine code read Misfire on Cylinder 7 - the code was subsequently cleared. Later the same day, my husband emailed Curtis Jensen advising that the check engine light was on again and the response was to direct us to the sales department. Mo called later the same day advising this was not their problem. On June 27, 2025 , I was with my son on the highway on our way to our lake lot when the check engine light came on again as well as the service Stabilittrak light.  The vehicle immediately ran rough, would not accelerate and smoke was coming out the tailpipes. Luckily we were not far from home and I was able to limp back home. We subsequently had the Tahoe towed to a Garage on July 2, 2025 where after diagnostics were completed they determined that the left side Head of the engine was recently removed and someone had changed out the lifters with non-GM parts which were found to be seized. The mechanic also noted that the Oil Sender was broken and glued back together.   On Friday July 25th, I emailed Mo, Curtis and their managers with the information above and requested support in covering the cost of repairs and never received a response.  On July 29th, I emailed Mo, Curtis, their managers and the General Manager and never received a response.  I have also left phone messages for the General Manager requesting a call back on August 1st and on August 5th however still have not received a response.  When meeting with Finance Manager, Curtis Jensen, we were assured that this dealership was honest and would never sell anything that they would not sell to their own family.  Mo assured us that this dealership does not sell vehicles with engine problems.  After the stress and financial strain that we have been put through despite assurances from the Wolfe GMC Buick sales team that we were buying a good reliable vehicle all we were asking for was support to rectify the issue and have been ghosted instead.

We broke down in Edmonton (3.5 hours from home) after a family funeral. Power steering pump went…read moreout.. We arrived at the dealership around 4 pm. They arranged for a rental (less than 2000 km.) brand new. They drove us to Hertz. He even held my car door for me. The staff at Wolfe were happy, attentive, and very helpful. The car was repaired by 3:30 pm. the next day. The price was appropriate for the work involved. In the end we are extremely happy and they covered the cost of the rental. HAPPY DAYS, Thanks Duane Kuck, and staff. You are awesome!

Quick service appointment with Martin! This guy always looks out for me when I need help with my…read morecar. Easily the best Honda dealer in Edmonton!

Came in to get my Pilot serviced for oil change. Better…read morethan what I had expected it and what I remembered it to be last time I came in. Service was faster. Normally oil changes would take a whole day but this time, it only took 1-2 hours which I was impressed with.

It was an Outstanding business with Mr. Vandan, He was truly, Genuine Gentleman to do business…read morewith anybody in this planet. Very Professional and calm, Listen to customers needs and match the greatest product according to customer's happiness. I could say, if i am going to buy a another vehicle, i will defiantly go to Toyota because of his professionalism.

We bought a Toyota RAV4 from Toyota WEM with Chris in September last year with a written promise of…read morelifetime oil changes. The contract clearly states "whichever comes first", meaning mileage or time.By May, our car reached 6,000 km, and we were already past the 6‑month mark. Well within Toyota's normal maintenance schedule. When we went in, Toyota WEM refused to do the oil change and told us to "come back at 12,000 km." My husband went back June, July, and August, and every single time he came home disappointed because they still refused to perform the oil change we were promised. Their explanation was always the same: "Your car is under warranty, don't worry if it breaks down." Now it's September, our RAV4 is at 14,200 km, and Toyota WEM still refuses to honour the lifetime oil change agreement. We even showed them the paper that says "whichever comes first," and they dismissed it.We considered getting the oil changed elsewhere, but Toyota WEM kept implying our warranty might be affected , which left us feeling stuck and misled. At this point, we regret buying from Toyota WEM. The service has been dismissive, unhelpful, and has caused months of frustration. A dealership should honor its commitments.

Found the 2015 Yukon Denali we wanted on Kijiji, it was at the Kia west Edmonton dealership. Met…read morewith salesperson Adel, agreed on vehicle price and trade in value, was told Vehicle would go through a 150 point inspection before I would have it in my possession. Then met with finance girl Kathleen gave us written out on paper,payments of $354 biweekly. First payment comes out $10 more! The $10 isn't the problem it's the dishonestly that doesn't sit well. Come back to finalize deal With her and she is 40 minutes late getting is Into her office, due to another manager dealing with a "crazy client" is what we were told. Timeliness is important as I have my toddler and baby with me. Pick up the vehicle a few days later, after promised repairs are preformed. As soon as the vehicle was driven off the lot two warning sensors came on. The air shocks sensor and the side detection sensor. I immediately called Adel back and he told me to bring the vehicle back. I bring it back and they keep it for a few more days they say everything is mechanically sound. Again as soon as I drive off the lot the sensors immediately come back on. Now I'm highly annoyed I have two small children and each time I have to take the car seats in and out of my vehicle to put in a loaner vehicle. I also question if it was even looked at in the first place. Finally after the third attempt to look at and fix my vehicle they decide to take it to GMC. So in one month of owning the vehicle and making payments on it I've actually had physical ownership of the vehicle for five days. I understand that things can be overlooked but this was an absolute joke. Out of all of the vehicles I have purchased in my lifetime this has to be the most difficult situation at a dealership that I've ever had. After all the problems I've dealt with at this dealership I have attempted to contact Paul Ricci the customer relations manager and left a message but my phone call was never returned. I guess customer satisfaction is not a priority to this dealership.

I bought a KIA Sportage from his dealership in 2023 and had a horrible experience with this…read moredealership. I wrote a a 1 star review back then and was pretty much told that they didn't care. Years later, this dealership continues to cold call me trying to get business from me asking me if I'm interested in purchasing another vehicle from their dealership. I've been called several times in the past 2 years and each time I've told them to never call me, but they continue to do so. So here's another negative review for continuing to cold call me after I've continuously told them I do not wish to be contacted and I will tell anyone willing to listen to me that this dealership is the absolute worst. I'd purchase a vehicle literally anywhere else than KIA West Edmonton. Sincerely, André Bisson (The guy you keep calling)

We bought a Murano and our sales associate was Geovani Hernandez. Geo was professional,…read moreinformative, respectful, polite and very efficient. He listened well and answered questions directly. The experience with both Geo in sales and John in finance was exceptional. Our time was respected and Geo went above and beyond to be helpful and provide service.

New vehicle and air conditioning quit working. Still waiting for parts after 3 weeks in 30 degree…read moreweather. Told could be another 6 weeks. Sad to have a new vehicle parked because unable to drive with the heat. No help and rude reply from service. Do not buy here!

Honestly, I've had nothing but good experiences here, so I cannot relate to everyone's comments. I…read moredealt with them first when I was looking for a car, and came to like a used rvr from another dealer. They gave me all the information about the rvr's (as the other dealer was not a mitsubishi dealership, and didn't know that much about it). When we told them the price of the other car, they said that was a good deal, and they couldn't beat it, so they encouraged me to buy that car. They were never pushy at all, simply gave us the information, as well as a few newer options from their lot. I continued to get my car serviced from them, given how good they were to work with. When my car got written off, I immediately went to them to get another one. They were really accommodating, as most of it needed to be done quickly, and over the phone. They gave me a loner car for free while the deal was going through, as I had limited coverage for a rental from insurance. Even when a mistake was made, and a lower price was promised than should have been, the manager honored it, and we got my new car for a very good deal! I've never been harassed by them, but they have always been good about checking in to see how everything is going. I'm not discrediting anyone's else experience, just looking to share my own, good one, so that you can make your own decision. Overall, I've been very happy with this dealership, and mitsubishi as a brand!

I just read Jukka S. review and I am nearly Identical to his issue about explanations. I had asked…read moreto be shown where the anti rust package had been applied as i couldn't tell. Suddenly my A1 customer rating is now persona no grata. I went from service 3 trys sales back to the women that wrote up the contract for the work and ended up telling her to shu up because she would not let me finish a sentence. I finally Emailed the dealer principal who forwarded me onto another guy who does not reply to emails. I agree to come down and meet him so someone can show me what was done. We waited for 30 minutes "cause he was busy" he got a nice youg man to show me what we had bought, took 3 minutes and then the manager says they will throw in an oil change for free. we left. this whole thing could have been avoided if service had not been so defensive and the B in finance had just listened. Last Mitsubishi I will EVER own, so inferior to Toyota.

Very happy with the new Mazda CX-5 I recently purchased from Sundance Mazda! Ray was very helpful…read moreduring the entire process of trading in my other vehicles to purchase the new one. Ray showed me almost every feature in the CX-5 and how to navigate through the screen he was just amazing to deal with. The finance team as well the sales person Maz everyone was so great!

Son bought a car there and very poor customer satisfaction and hard to deal with. Made it hard to…read moreever want a Mazda or deal there even if the perfect car was there. Then get a response Google Maps saying they had no record of his purchase by our last name on the review. Thanks for not feeling part of the family , when they say a family business and they want to give family service.

Management doesn't know what they are doing, don't buy of fix your car here, honestly go to any…read moreother dealship

WORST EXPERIENCE EVER. HIDDEN FEES. NO SERVICE, ONCE THE CONTRACT IS SIGNED!!!!…read more It's the 4th and 5th new car for me since 2013, and never have I experienced such dishonesty. I absolutely do NOT recommend this dealership nor the seller JOSH LALLOUZ. He will sweet-talk you into signing the contract, but WILL drop you like a hot potato as soon as the deal is closed. Do NOT trust their finance department either. They are dishonest and good at finding fees. I bought a Grand Jeep Cherokee Limited 2023 last June from GreatWest. There were some hiccups, but it was OK. I guess the finance lady trying to sneak in some warranty packages into the car price should be the first red flag. But I was new in Edmonton and didn't know any better. At the beginning of September 2023, I bought a second Grand Jeep Cherokee Limited 2023, and that's when the issues arose. Once the deal was concluded, I was shown Josh Lallouz and the managers' true colors. It started when I discovered 5 days after purchasing the 2nd car that I was not given the full and right information regarding the warranty package. Trong Nguyen (from finance) made me believe that the coverage was for 5 years. Then I received an email from Jeep regarding the program Jeep Wave, a 3-year free of charge mechanical warranty! I reached out to Josh Lallouz, asking why he didn't tell me about it. He said he thought he did and that a manager would call me. I received a call from sales manager Lance Maroney, reassuring me that I was only being charged for 2 years. That GreatWest would never risk losing a valuable customer like me over $600. I decided to go through the bill of sale only to realize I was paying $9037.35 instead! I reached out to Mr Nguyen to have it canceled (I had 60 days to do so, and it was only day 6). He told me I have to pay $1,910.25 for him to be able to. I told him the bill of sale does not mention it, and he didn't either during our meeting. He said it's the fees Great West had to incur so I could get the extended warranty, interest-free. I called Josh Lallouz, hoping he could help and was told his job is to sell cars and to try customer service. After many unsuccessful attempts to resolve the issue. Many call back requests. I was told by Lance Maroney (sales manager) that the fees will remain. I tried escalating things but was basically told by Garret Anderson (general manager) that Great West is not going to lose out $2,000 over me. So after spending over $175,000 for two cars, in 2 months, Josh Lallouz and the sales managers Lance Maroney and Garret Anderson treated me like SHIT after being bamboozled by their finance department. Then Josh Lallouz has the nerve to send me an email 3 weeks ago, asking for referrals. By the way, I am still waiting for the free winter mats I was promised 5 months ago. Neither Josh nor Trong are answering my emails regarding the mats and confirmation that the warranty has been canceled. I guess you live and learn. $175,000 is a very costly price to pay for trusting the wrong people. BUYERS BE AWARE!!!!!

Great place to try and look at cars until Jonathan Gold comes out and starts his pressure sales…read morebullshit. Worst service I have ever dealt with. This guy forced his way in as we were dealing with one of the nicest sales people and ruined the experience. Told us to leave. I do not understand why Jonathan Gold would have the position of sales manager, as all he can manage is to drive off potential clients. Stay away from this guy. 0 out of 5

I am an owner of 2 Subarus, one purchased at Subaru City and take both vehicles in to them for…read moreservices. Taking in our 2019 Ascent (190k) for a major tune-up (E/F Service) and rear brake job. Was able to sit down beforehand with an advisor and go through the maintenance schedule and my additional request. A quote was not offered so I asked for one. Their response was "maybe $1500" when pressed for a more exact answer it changed to "well, $1700, but that's not including shop supplies." Dropping car off at dealership the online estimate emailed to me (after most work completed) shows a total of $3000 for work requested. Speaking to the service advisor on the phone I was told "$1700 was parts only. Shop supplies includes labour." A a skilled tradesman who has worked many years in service and maintenance, I can assure you "shop supplies" are sundry items and labour is a different line item. While the folks are friendly, service work is adequate, there is free coffee and Uber service is provided, my feedback to the new ownership group is to have your service advisors understand what are "shop supplies" and give a COMPLETE quote which includes parts AND labour. As there will be more substantial repairs to be done on my vehicle, I have sourced out an independent garage that can do the same work for about 1/2 to 2/3 the price with proper estimate up front. Only downside is no free coffee or Uber...