I was excited about this spa wanted so much to leave a positive review and support a new local business, but what a sh*tshow this place is. I waited 2+ weeks after my last appointment for them to respond to my email / phone messages with a modicum of customer care, but nada, so here's my honest review.
If you don't have unlimited disposable income and you like to spend some of yours on self-care services, proceed with caution to Drip. Badly managed, abysmal communication, and beyond the float tanks (which would be great if the place was managed better), this place is a rip-off. On the day of my first appointment, they called to ask me to come in earlier. My appointment was for 6:30pm. I asked how much earlier. "I don't know, noon?" Looking forward to the float, I rearranged my schedule and came at 1:30.
At the front desk I was handed my slippers...two left feet. I let the front desk know and they handed me--you got it-two right-foot slippers. :/
The explanation of the float tanks was fast and extensive, and honestly a bit confusing (wait, do I NEED the ear plugs? Maybe, if I don't want dried salt in my ears? Seems like a hard yes?). Little clarity here. The float was nice, and after that I tried brain-tap therapy in the halotherapy room, which is supposed to help with things like respiration and eczema. The room is a dud....reading material but not enough light to read. So much more they could do with this space (lighting, sound) that would make for an amazing experience but it's just an uncomfortable salt sandbox for adults. Brain-tap: the biggest joke of all. The staff could not make the headset work. When she finally handed it to me, the sound was cutting in and out, the volume too low to hear. The "light therapy" emitted by the front of the headset was also not working consistently. I went to the desk to let her know, and had to wait for almost 10 minutes in reception for her to return to help. This is basically just mediation tape played from a Kindle.
Despite the rocky first visit, I made an appointment for myself and a friend for his birthday (4D massage, brain tap, halo, float) to give the place another try. Ugh.
When we arrived, we were told the lockers were broken. I guess they lost their master key? On my first trip, I was told that I should not bring my phone and personal belongings into the float room, as they could be damaged by the salt, but the front desk said NOTHING about this this time around. So I carried all my stuff from room to room (no other option), and eventually ended up with some of my clothing and my wallet caked in salt.
4D massage: disappointing. The chairs are in the tiny front lobby, directly by the reception desk. A curtain is closed around you; you feel like you're in an ER, claustrophobic, with a glaring overhead light above you, while you listen to other people check in. Not relaxing.
The worst was the brain-tap. I told her we wanted to try just sound therapy...music or white noise, with the headset lights. She shames us ("I don't get what's relaxing about THAT") and then struggles for more than 10 minutes to get the musical option to "download" to no avail. Zero question about whether the volume is ok for us, while we sit there and listen to some dude talk about a car accident, and the lights on one of the two headsets broken. Within five minutes, we returned them. The owner offered a free float as a courtesy, but we were still charged $66 for NOTHING.
This place could do so much with small gestures to make customers feel like they're getting their money's worth. Free tea or water, bathrobes would make a huge difference. The "beauty bar" they brag about is a joke-just a unisex room with mirrors, random products, and a couple of hairdryers.
Take better care of your customers guys. I overlooked a lot of small issues and tried to support a local business but you're sh*tty communicators who lack both the customer care and the attention to detail that could make this place work. I canceled my membership, and wasted a lot of money on credits I'll now never use. read more