Wish zero stars was an option. We bought our home on Cross Lake in 2020 just in time to winterize…read moreit as we are seasonal residents. Before heading south, we signed an agreement with Culligan for water treatment (2 tank rental system due to space issues). We were told to just let them know when we needed the system installed in the spring of 2021. We scheduled the installation for April, and everything seemed good. In 2022 we also were able to schedule an April installation to coincide with our return to the lake. That summer, and in 2022 we experienced major inconsistency from month-to-month with the clarity of our water. Whenever we contacted Culligan we were assured that the tanks were property regenerated and that it must be something at our end. We were led to believe that we were the only customers reporting this issue, but we did have technicians tell us during delivery that many complaints were received during certain months. This year we received a similar schedule in Mid-March. I contacted the office and asked if we could have our initial delivery/install on the week of April 17th, since we were returning home for a family funeral. The answer was an emphatic "NO". No delivery before May 26th. I asked what changed and was told that corporate made the decision in view of the heavy snow and cold this winter. I asked how that could impact operations in the 2nd half of April and received no response. I asked if they are delivering to year-round customers in April and was told "Of course". I asked why the truck that was going by our home to the year-round customers could not stop on the way by and was told again, "No seasonal customers will have deliveries before May". After the discussion with Culligan, I contacted a competitor who agreed to install their system at our home on the day we arrived at the lake. The water color and quality is much better, and the customer service is much, much, much better. While the up-front cost was not cheap, our long-term costs will be less than with Culligan. Evidently, Culligan feels it is acceptable for customers to live with hard, brown water that stains laundry and fixtures for their first month of the season. We had heard that they were planning to get out of the tank rental business, which is fine. You would think that if this was their goal, they would offer incentives for current customers to switch systems, but this is not the case. The staff shows zero empathy for their seasonal customers and basically says "too bad, so sad". Seasonal residents: Run away fast if Pine City Culligan is looking for your business.

We have been using Culligan of Pine City for a few months now. We are seniors, so we really…read moreappreciate that we are not the ones that have to haul the bags of salt in the house and dump them into the softener. We also get the large bottles of water for our water dispenser.... again, we really are happy that our "Hey, Culligan Man" is carrying these into the house for us. thanks for the great service !!!!!!!

I've used Jon for several years now. During the Snowmageddon, he rescued the place from flooding…read morewith a broken pipe because he arrived so quickly. He has replaced two water heaters for me and takes care of the annual maintenance on them. Today he rescued me again on short notice, this time from a broken toilet spigot. He took the time to show me the better quality valve compared to the one that was broken. It was noticeable. Then there is his personality that shows his dedication to old-fashioned customer service. That's hard to find these days. Jon showed me his estimate and we worked out the options we could pursue. He is worth every penny just knowing that he is here to stay in this community. Thanks Jon. I know if things go south you will be there quickly.

Looking for trust and honesty for your home needs? Look no further, Jon and Ellen are for you! We…read morehad some home issues of prior owners cutting corners or incorrectly trying to do things on their own and unfortunately while replacing our water softener we ran into many issues and a few days later our water heater went out. American Eagle Plumbing to the rescue! We had an amazing experience working with them. They were able to help us right away, no waiting for weeks or up charge for immediacy. A true local, mom and pop company with human values. We're a younger couple with not a lot of emergency money to work with for when something big goes out and they were willing to work with us on payment and being able to pay in cash for a lower rate. We never felt like we were being taking advantage of or tricked into anything. I've seen a few reviews about the long time that they were at their residence, but that was reassuring to me! They made sure the job was completely done perfectly. My husband and I both still work from home and we barely heard a peep. The work was done a few months ago and we have had zero future issues with our new water heater and water softener they helped install. I'm so grateful to them! Having to do big repairs or replacements in your home can be daunting, stressful, and expensive and we will continue to call American Eagle Plumbing in the future for our home and have recommended to our neighbors in Hutto as well. A few days after their work they sent us cookies from the local Tiff Treats! We were completely surprised and it was so heartwarming. These days working with businesses can feel like a manipulative game; hire American Eagle Plumbing and you will get kindness and be made to feel like a family or friend. Highly recommend!

Wonderful experience. In January 2024 (delayed review I know) our hot water heater was leaking and…read morespraying all over so we had to turn the main water off. Mike came out within a half hour of me calling and fixed it. He replaced the line that was leaking, but instead of just putting it back how it was (in an awkward position that possibly caused the leak to start with), he fixed the pipes so the water line would fit better. Also, when he arrived he was prepared with inside shoes and took his shoes off without me having to ask (some might not care about that, but it matters to me and shows courtesy) :) Overall we are extremely satisfied with the work and friendly, professional service.

Service went smoothly. Arrangements were easy. Communication was good Work was done well.read more

I wish I could give Tim more than 5 stars! So instead I'll give him an A++++!…read more Tim is nothing short of A.M.A.Z.I.N.G. He was incredibly responsive and answered all of our questions and more! He installed a sump pump in our basement and I couldn't be happier with the quality of his work and his prices. If you are looking for an honest, fair, cost effective, (did I say HONEST?) and QUALITY PLUMBER Tim is your guy!

From the owner: Handicap bathroom upgrades so people can stay in their homes longer and water quality equipment…read moreinstallation.

Thorough, knowledgeable and professional. Had some Northern Plumbing technicians in to look at my…read morewater heater. They did a thorough inspection, identified the issue and recommended a common-sense solution - what's not to like? Excellent work.

Northern Plumbing's prices are extremely high and the quality of their past work was extremely…read morepoor. They charged me a $250 trip charge while another plumber charged me a $40 trip charge. Northern Plumbing wanted over a $1000 higher price for the same water heater that a competitor charged me. The Northern Plumbing plumber that came to my home was very good, courteous and knowledgable but the current and past owners of Northern Plumbing overcharged me and the quality of their work was very poor. Buyer beware!

I have Culligan's bottled water service. I like it. It's convenient. But the real reason I decided…read moreto write this review is the Cloquet branch's customer service representative Darla. To put it succinctly, Darla gets shit done! In a world where customer service reps are often in part of an outsourced call center or worse, e.g., human-independent speech recognition voice-jail mazes, it is so refreshing to not only speak to an actual human being but also a person that is supremely cognizant of every aspect of the company's operation. I was inadvertently omitted from the delivery schedule my first month after initial installation, all it took was one call to Darla for this error to be corrected in a timely fashion without any drama.

They deserve it. Very friendly, professional and I have zero complaints. Trust me on this one, I…read morewould tell them off in a heartbeat if that was warranted. I am a big believer that if you want my business you not only have to act like it, but you must prove it through all dealings with me....Gulligan water of Cloquet has done that

Detail oriented, great communication and fair price. Would highly recommend this contractor.read more

From the owner: We’ve installed hundreds of water softeners! Don’t be over charged for your installation. read more

Have a water softener that was not working, still under warranty. Had Aquarius come out and it…read moreneeded parts, a new head and the resin in the holding tanks was bad. Parts were free but labor was $1732. Well, it is now going on 3 weeks since they were out here, and the softner stopped working! Can not even manually regenerate it! I called to get someone out here and they can't come out for 3 weeks! I am getting no where with them to get out here sooner. Our water is well water and is very bad water. It stinks, tastes like well water, and stains everything. Besides that, they were out here just 3 weeks ago to "fix" the softner. If it wasnt still under warranty, I certainly would not be using them. And even under this warranty, I have to pay labor costs.

I have had issues with this company every time I work with them. I have a service contract, set up…read morean appointment and tech does not come in the promised time frame. DO NOT USE THIS COMPANY!!!!!! Everything is a fight I would rate a 0 if possible Also just found out from dispatch that customer service lied to me about checking where my tech is. Dispatch stated they did not ever talk to her. Technicians are all good... it is Customer Service that is an issue. If tech cannot make the timeframe promised then someone should contact customer and let them know instead of customer having to call in and be told misinformation

I had such a great experience with Culligan of Rice Lake! I really appreciated the text message…read morewith the technician's arrival time and even a picture so I knew who to expect--such a thoughtful touch. Keith, our technician, was fantastic. He was professional, knowledgeable, and went above and beyond. Not only did he take the time to explain our Culligan water system and the work he completed in clear, easy-to-understand terms, but he also helped me find a reliable local company to address our water heater needs. It's rare to find service this thorough and genuine. Thank you, Culligan of Rice Lake, and especially Keith, for outstanding customer care!

From the owner: Culligan of Rice Lake proudly helps homeowners and commercial businesses solve their water…read morechallenges with dependable, customized water treatment solutions. Our authorized service area includes homes and businesses throughout Polk, Sawyer, Barron, Washburn, Rusk, Chippewa, and Burnett Counties.

Bought my last water softener from Taplin 25 years ago. New softener & water conditioner was…read moreinstalled by Brett who did wonderful job with installing the new softener and conditioner. Kim was extremely helpful about the process of buying the new system. Had a little leak in the discharge hose and Ron the owner of Taplin was out the next day to repair the leak so customer service was also great!

I called on a Sunday with an issue with my water softener ... I expected to leave a message, not…read moreonly did a service person pick up he was at my house two hours later & we had a new water softer installed in less than one hour! Amazing service.