Professional & Excellent service! So helpful every time I have questions or need product.read more

I have know the management team for seven years! They are amazing and I will tell you why:…read more1. They take the time to know you as a person. I cannot tell you how many times I have come in and not only do they associate me by name but they ask about my family, my animals and my job! it is a safe haven to sit down and talk while receiving excellent service. 2. I have a swim spa. many years ago, I walked into their store - clueless - about how to take care of my swim spa. Greg came by my HOUSE on numerous occasions to see the situation, look at the reading and figure out how to have an excelllebt swim spa. My pool looks amazing and I have never had any issue with clarity, sanitary issues and they even address other issues that even Swim Spas couldn't help me with. They have ALWAYS gone above and beyond - even if it has nothing to do with the regular issues they always address. 3. Old school customer service. You can't find this anywhere else. They will help you and work with you to attain your pool goals and under your price budget. 4. Respect: Many of the complaints I have seen is due to the lack of respect regarding parking with Hero's Martial Arts. There is into a few spots to park in and they work closely to ensure that their customers have the parking needed to quickly and efficiently get in and out with no hassle. I tried appreciate this because many times I am in a rush and leave my car running. It is nice to know they nicely cut quickly and effectively ask those who are not a part of the store to please respect the boundaries established by the management teams and to park in the designated areas for all the establishments on this located in this parking center. It is nice to know that during the busiest times, Saturdays. That I always have a place to park because they enforce the rules. I know people aren't always pleased. But I know that NONE of the true patrons are the ones complaining. And the true patrons are the ones whise reviews are the truest to the excellent customer service received. 5. Grace. Grace is one of the highest compliments I can give this family owned business. Once a person is a customer - they are treated as family. They have shown me grace and understanding more times than I can count. And that is missing in today's day and age. So, my friends, I implore you to go in say hello and see for yourself. I write this review only because I know they true foundation for what they stand for the service given and I will say that the negative reviews are not needed. Decide for yourself and go into their store and see what makes them stand out and stand above all the rest of the pools store in town!

We visited this location off of I45 in Spring. We walked into this location to see no one when we…read morecame into the office. We were able to look around their showroom, walk into office / other rooms of the building without the presence of anyone for a good 15 minutes. We finally found Austin Jackson in a back office at his desk. After speaking with him, he mentioned he could not be out that week but could the next week. He asked for a survey of our property. Few days later he finally texted back asking about our availability which he was provided 3 full open days to come out which he never did and ghosted us at that point. This company doesn't care to make money I guess.

In my opinion was the most expensive stressful moronic situation I could've ever got myself…read moreinvolved in was with, Cody Pools. The pool which did turn out lovely almost took 7 months to construct and then with in that time line the outdoor kitchen and tile around pool remained issues after everything was constructed. Cody Pools has zero customer service knowledge as they do like to play the blame game and hardly (did I write hardly) I meant never except ownership... no matter how black and white the situation is or now was... Pay the extra 10K or so and go with a company that is definitely less stressful and takes the time to deal with their clients; whom are spending their hard earned money to hire you. Here is Cody pools trying to be clever in a response not realizing that I have parents with a different name than I and I was at the house everyday during this construction. Try again, Mr. Pools as I got the receipts to prove purchase of the frustration our family went through. Like I said beautiful pool but horrid customer service. Case and point

I can't say enough good things about these folks. When I was purchasing my hot tub in February of…read more2019 the sells staff was like most sells staffs, very attentive to my needs and questions. My concern was once they made the sale, the quick to answer questions and address my concerns would be long gone. Kelsea, the retail sales manager reassured me that would not be the case and time would show she was and is a woman of her word !! Any question about the hot tub from set up to getting new filters and even little things like a pillow fastener. Either she would handle my issues personally or she would have someone within her organization reach out to help me. They offer a great product and its backed by outstanding support !! My only regret is that I wish I pulled the trigger on my MasterSpa years ago.

These Gentle Men Jacob and Jordon. Are Awesome, They are very professional and take care of eve y…read morething. Really appreciate there work and how honest they are. Thanks Guys. See ya soon.

Well it's been a year and my pool looks great, the only things that changed was religiously…read morechecking my CYA readings with the NEW company......when they took over my CYA was maxed out and my pool had been chemically locked. I never got a weekly chemical reading from Pinch A Penny now I get a full breakdown of what's going on with my pool and what every chemical level is at including CYA - my pool looks great again...... I've lived here since 2018. Horses have always been on the property before I purchased it. It wasn't the horses. It was the lack of getting a proper CYA reading. And the new company fixed my circulation issues as shown by the giant fountain in the updated picture of a nice clean pool

Great service facility in my neighborhood. The staff is very…read morefriendly, knowledgeable and the products are priced well.

Absolutely love these guys!!! They know what they're doing…read more They were on it fast and courteous taking care of my Polaris when it was running slow and getting stuck on the stairs. Colin and his father run a fantastic business!! Don't hesitate to call!!

I've been a client so long I really don't know how long - early on…read more PPS just gets it done. Quick, proactive, thoughtful service. I have big trees around my pool, grateful that my pool always looks great. Big fan.

Great service! Built with Honesty and Integrity! Best pool company I've ever come across they're…read morethe best of the best! You can tell they've been in the business for so long! Really high standards and top notch service throughout entire process and very responsive and professional communication.

I honestly have nothing but great things to say about Town and Country pools, they were phenomenal…read more I went into the pool build process nervous due to the horror stories you read about with other pool builders. You will find no one better than T&C. I was immediately sold on Town and Country from day 1 and it is purely because of Emil Hermis, our builder. I filled out a request for information and within an hour Emil came to our home and began designing. Emil immediately struck me as a man of integrity, dedication, and very knowledgeable. My first impression was not wrong, Emil is a master of his craft and every single detail mentioned was delivered upon with perfection. I cannot begin to describe how grateful and thankful to Emil we are. The contractors used by T&C are top notch. There wasn't a single crew that worked on our pool that wasn't simply amazing. All were incredibly friendly, respectful, diligent, and hard working. The quality and skill every single crew brought to the build cannot be understated.. and they did it in 100 degree Southeast Texas heat. I cannot stress enough to a potential pool buyer, take care of your crews working on your pool. It is boiling hot outside and these guys do not take breaks, get them Gatorade or water. It doesn't take much to take care for the people giving you their all in our weather. We love our new pool and could not recommend Town and Country enough. We will absolutely be repeat customers if the next home we buy needs a pool built. Thank you Emil, thank you Town and Country!

If you have issues with you pool, this is the company to call. Been using Ron's service for years…read more He replastered my pool and gave me pointers on my system. I highly recommend him for servicing your pool and systems.

Ron and team are the best in the business. Nobody is as knowledgeable about pools with a solid…read moresay/do ratio as them.

Quality problems throughout project. ranging from elevation issues to plumbing issues including…read morecode problems. Finally parted ways on contract. Now couple years later dealing with pipe fittings that were never glued properly and failures in the gunite along with backfill settlement. Little onsite management of subcontractors. Do not recommend.

Top NOTCH start to finish. We contacted Shannon at Liquid Extreme with a budget, must haves and…read morewould love to haves. They delivered an amazing beautiful pool beyond our expectations. They kept us up to date throughout the entire process and never left a question unanswered. I would use this company many times over and that's hard to find in the pool building business. Highly recommend!