I helped coordinate a partial kitchen remodel for my partner's mom who we're currently living with. We met with Johnathin and were really excited to have the work done based on his impressive knowledge both of the work we wanted and historical things that might affect the scope of work. Unfortunately the process and the final outcome did not come close to meeting our expectations.
Getting Started
They weren't able to start for several weeks after we got the quote which is common, but we expected to be contacted for start dates. Instead I had to email and ask when we should expect them to start. We had thought on the first day the guys might tell us what we needed to do in terms of removing things from the space. We were still living in the house and wasn't sure if everything should be removed from the kitchen, if we could keep some things around, things in cabinets, etc. We were never told, so we just slowly moved things out as it seemed necessary. They did use some plastic, however it didn't cover everything and would be loosely put on top of items. Meanwhile, everything became extremely dirty, even with some plastic around, because we asked them to demo an old chimney that was covered in soot. Even though they put up plastic in the doorways, the adjacent hallway that was newly painted and with white wainscoting, also became covered in soot when they took down the chimney. We assumed they would clean it after the project was done, but still asked one night and was told of course it would be cleaned so we didn't ask again. The walls were never cleaned and will need to be re-done completely.
During the Remodel
Travis, John, and Hai were all very nice and we all got along really well. As expected a remodel is very messy, and we think the guys did their best to clean-up at the end of the day, but we still would spend at least 30 minutes every night cleaning the kitchen, hallway and basement after they left.
We also had thought Johnathin would let us know when we needed to pick out things such as flooring, cabinets, appliances, lighting, etc. We had to ask the guys at the house when and how to do this. The cabinets were not ordered as early as they could have been and because of this, the project halted for at least a week and a half (if not two) and we weren't notified. We assumed the guys would still come as there were some smaller things they could have done in the meantime. Not knowing that they weren't coming, each morning we would get up, move our car out of the garage as they would park in front of it each day, try to have breakfast fast before they came, and then would have no one show up. We completely understood that there wasn't a ton of work to do, but the complete lack of communication was disappointing.
Finished Work
As the work started to get completed, we noticed many things that seemed unfinished due to poor quality. We assumed they would really make things look professional, clean, and as you would expect when you pay for a $30k kitchen remodel. We finally called out some of the things, and they addressed some of what we said, but not all. Finally at one point we were told everything was done and they left. After looking more closely at everything we had concerns about, found they all still looked terrible. Blemishes on the painted walls, outlets and faceplates crooked and not flush, un-sanded drywall, a large bubble of air in the vinyl (which we have found more of) the list could go on and on. My partner, who was infuriated at this point, sent pictures of the terrible quality and asked they come back and address. This process happened at least two more times. During this time when my partner would email Johnathin, for the most part he wouldn't respond and one of the guys would just end up showing up in a day or two for the work. It was very unprofessional to not respond as often as he did. All that was needed was an email saying sorry for the poor work and that someone would come, but he didn't do that.
Sadly, we learned that the guys were likely doing their best, but that their standard for quality work was very different from ours. It's very unfortunate to say that we wished we had chosen another company because the overall work quality is very poor. I know they have pictures on their website where the work looks perfect so not sure why our home didn't get the same finishing attention and care the other homes look like they received. read more