We ordered tables, chairs, and a bounce house. The day before our party a representative called us to confirm and advise if it rained we could cancel the bouncer and just get the chairs and tables. The day of the party its raining and a guy with a heavy middle Eastern accent calls saying if we don't take the bouncer he won't deliver the tables and chairs due to "regulation." We ended up with nothing for our party. I highly recommend renting your party supplies elsewhere. Horrendous customer service. read more

Great experience renting a water slide from Dream Bounce for my son's birthday. The customer service was very good. The man I spoke to was very helpful with selecting the right slide that was appropriate for the age group of my guests. I will definitely call them again. Excellent service! read more

These guys are the best. This is the 4th year we are using them for my nephews birthday. Jumpers are clean and the pricing is excellent. Highly recommended for all your party needs and jumper rentals. Excellent customer service as well. Thank you Dream Bounce!! read more

Definitely will order a bouncer from this company again....customer service was great and I ordered the Waterslide bouncer for 12pm and they came early , also great prices. read more

I've rented from quite a few bounce house companies over the past 10 years, at least once a year, usually twice, so I have quite a bit of experience. And the thing with Dream Bounce is at the end of the day, they delivered on time and with the bounce house that my daughter wanted. The driver was courteous and friendly. I believe the problem stems from the owner. I booked about a month in advance and got an automated reply that I was confirmed via email. A week before the party I called and emailed to confirm. No return call or email. I called again and the owner picked up and he then confirmed. But I was stressed that it wasn't confirmed and I had to work to get a confirmation. Then they demanded cash at drop-off. As I said, I've used many bouncy house companies and they all took checks at pick-up. We talked them out of cash eventually, but it was a hassle. If they work on their professionalism and customer service, they would be a much better company. read more

We have ordered jumpers for my birthday. Dream bounce delivered and picked up the jumpers in such timely matter that it was even shocking. The jumpers were very clean and great quality. Definitely will be ordering again from this place for our future parties and events. read more

I had a good experience with dream bounce i have rented more than 2 times water slides and requested pads for the pool. Liked that they could accomodate me and were punctual with the delivery. Cory was very courteous and helpful in setting up the water slide. Keep up the good work Cory and his helper. read more

Dream Bounce has always been there every time I need a bounce house last minute. They always arrange and accommodate, going above and beyond. They have the best prices and the cleanest bounce houses. 5 stars all the way! read more

I had rented from other places before, and always kept on changing. Once I found dream bounce I always rent from them every year. It's clean, and they are very nice and friendly people that own. I recommend Dream bounce you will see for yourself. My kids love there jumpers, sliding pools and all the things they have is convenient. They are great. read more

Be cautious when renting from this company. Our first rental went great. Last year was our 3rd year renting from them. Every year the price has increased by about $50. Last year was the worst. After booking online 5 months in advance the owner Aram called 2 weeks prior to the event to inform me the website listed the wrong price and he would be charging me an extra $100 for the rental. I tried to negotiate with him seeing that I booked it 5 months in advance, he waited until last minute to call, that we were repeat customers and had referred 2 other families. He was incredibly rude and belittling. With little time left I tried to book with other companies but what I needed was already booked. So against better judgement we agreed to continue the rental with Dream Bounce. The rental arrived 2 hrs late after making multiple phone calls Aram finally answered to tell me the truck had a flat tire and was not sure when the rental would arrive. I would have liked a courtesy call at least. When they finally arrives they attempted to collect $50 more than what owner Aram quoted. I eventually resolved this issue after multiple calls to owner Aram. read more

We ordered a water slide for the 4th of July. The 4th nobody showed up. After speaking with someone with a heavy foreign accent it was obvious we were not getting anything. I asked to speak to the owner and was told that it was not possible. I checked to Secretary of State's website and it shows the company has been "Suspended". Beware of doing business with these people, read more

I called this company and specified for them to be on time, because the first time I did they were late, so what happened again?. they were LATE pushing my set up late. Also the charge "extra for round tables witch is not specified in their website. read more

we had a great experience with dream bounce. the people who delivered it were incredible and they blew up the bounce house in about three minutes and took it down quickly as well. we will DEFINITELY be using them again. read more

The customer service on the management side is very unprofessional. I rented a water slide from them for my son's 6th birthday. First I requested the delivery at 10 am...they wanted to deliver it around 9 am and I was not home and the pickup time I requested was at 6 pm because we had to be somewhere and they didn't come till 7:30 pm!!! I'm not sure why we are asked for the time if they are still going to come whenever it is convenient for them. To make matters worse when they installed my water slide they tried to stake it close to the house and they punctured the water pipe. They left in a hurry and didn't even give us a copy of the paperwork that was signed. We called them back to take a look and they said they didn't mess with the pipes. I had to call my landlord who saw the puncture done to the pipe which caused a massive flooding around my yard and driveway. They had to turn off the water valve so they can repair the pipe and my party for my son was scheduled to start at 12 pm and we had nothing ready. It was stressful and it was a water slide party we had no working water which meant no water slide for the kids and no working bathroom for my guest and a very upset birthday boy who was saying his party was ruined. When we called the "so called manager" to get a resolution the company was rude and didn't apologize for the inconvenience they caused and said they will send a plumber!! That should have been done immediately when I called the drop off people to come back but they denied they were the cause and we had a party to get ready for so my landlord called a plumber on a Sunday to get it fixed. Planning for a party is stressful as it is and we didn't need any added stress. The pickup driver who also dropped it off in the morning admitted to fault after confronting him and showing the punctured pipe. He was at least more apologetic with the situation once he admitted to fault and said this was the second time this happened. The driver was more willing to come to a resolution for the damages caused then the manager who is supposed to take care of the customers renting products from them. DO NOT DO BUSINESS WITH THIS COMPANY!!! If they damage your property they are not helpful with coming to resolution. Being a parent I have lots of friends with kids and I will NEVER RECOMMEND them to anyone! If I had an option to give a 0 star I would and I will be having my voice heard about the professionalism of this company so that customers are aware of the type of business they are dealing with. read more

I am giving one star because I have to. I ordered a bounce house for my son's birthday party, but unfortunately I had no bounce house for the 30 kids that arrived. The driver apparently got a flat tire, which isn't necessarily their fault since these things happen. What I do hold them accountable for is the utter lack of communication that occurred. I was contacted early in the morning by the driver who asked if they could deliver it early around 10:30am instead of the scheduled time of 2pm. I was happy to oblige, however, the hours ticked by with no sign of the driver and no follow up calls. I finally called both the driver and the company number and finally got a hold of the manager around 2:20pm (20 minutes past originally scheduled delivery and almost 4 hours past the newly expected delivery), and was told that the driver had a flat tire. After a few back and forth calls to the driver, they let me know at 2:45 (15 minutes before the party started) that it would be another hour and a half before they even got there. The party was only going to be 3 hours long, so they said it wouldn't be worth it to come, I assume because it would take even longer to set up. We were all extremely disappointed. If I had been contacted in the hours before, I may have been able to find a last minute place to help us out. As it was, I wound up with nothing but an extremely disappointing and frustrating experience. read more