The previous owner passed away and passed it on to his NEPO DAUGHTERS. Gone are the days when customer service meant something to the owners of this company. While clearly inflation indicates that customer's should expect some price increases, raising their price from $90 to over $200 for a drain cleaning is extortionate, moreover, they REFUSED to honor a $10 off coupon issued by their late father. When I called them, they would no longer answer my calls. Use HOMESERVE , they charge $5/mo and cover 2 drain cleanings per year. read more

We called and in one hour the service men were here. We had a big problem and our air condenser was spilling water into our upstairs bathrooms. It took them one hour to fix the problem. They did a great job and we will use this company again. Thank you Janice N. read more

I called for a price estimate for my commercial business which is something they had done for me in the past and to my surprise the prices were so much higher. If any of you are wondering why Drain Doctor has gone down the toilet, it's because Charlie the owner passed away and his daughters are now running the company. Unfortunately, his two daughters have no CLUE how to run this business. They recently laid off several workers who were the backbone of this company, people who have been with Charlie for years. read more

We had a clogged sewer line, and Drain Doctor was able to get here promptly and fix the issue. We were so pleased with our technician, José- he did a terrific, thorough job. We would definitely call them again, and recommend them to others! read more

Paid for the first trip out, but it didn't fix the issue, after waiting for the service tech to return on our pre arranged time and day, he did not show. The attempt to set up a third appointment with the owner ended in a bunch of excuses... I called another company... Im filing with the BBB for a refund... read more

Had another drain issue, called them and it was resolved. Ramon was very clean and professional, no complaints. He advised us again to do another cleaning to avoid roots in our line. Ramon had the concern repaired within minutes, will use these guys again. read more

Attention plumbers Attention plumbers When you Refer the drain doctor in Dallas............! Be sure to tell the drain doctor that if a plumber is needed for any repairs that they need to call the plumber that referred them,right now the drain doctors technicians are referring plumbing companies that were not the plumbing company that referred them there for the stoppage.. sounds like some underhanded dealings to me they just stole my customer.. The boss at the drain doctor in Dallas told me he had no idea that these guys were doing that and then he hung the phone up on me when I express my frustrations with him on the phone. read more

This company is the absolute best. We had a clog and sewage backup in our old 1958 home, after calling 20 different companies we found a company who could come out same day. He did not fix our problem and quoted us a 6-12,000 dollar repair. We were discouraged but called for a 2nd opinion with Drain Doctor, and they sent out Jose. He arrived on time and spent his time working hard and cleared our pipes in an hour, the other company said we needed to install clean outs, but Jose found one that we never even knew existed. He was SO KIND, and SO KNOWLEDGEABLE-we will not hesitate to call them for anything in the future. I will tell everyone I know how great Drain Doctor is! Thank you Jose, you saved our weekend! read more

They fixed my issue but charged me extra for snaking 2 drains. Website says price is fixed for residential customers but that is not true. They charged me an extra $70 making the total $229. I called and they said they were working on updating the website but wouldn't adjust my bill. Not an excuse. I had used them before but will not call again. Basic misleading advertising and customer service. Nothing wrong with the work done. I just have an issue with the pricing. read more

Horrible. Disgusting owner and very poorly run. Before the plumber came I confirmed no assessment charge on the phone and they sent a plumber out. We had a toilet clogged and they showed up and the plumber did not perform a single service and even advised against trying anything because he was not confident he could fix it. He called his front office with me (on camera) to confirm there was no charge. They did confirm. The plumber left never asking for any payment after confirming. Then I get a phone call from Charles (owner) not hearing me out and calling me a liar and that I should be ashamed of myself and screaming at me. Wouldn't even let me get a full sentence in. Would never recommend. read more

Fast... really fast. Reliable and affordable. Cleaned up.. unclogged the drain. Highly recommend

Best company for clogged drains. 1st quote I received from competition was $425 to just get started. Drain Dr completed the job quickly and for $200. Service guy was respectful and kind. read more

We've used Drain Doctor at this location many times. They've come quickly and given excellent service. What's not to love? While we all hope we will never need this service, but realistically, we who live in Carrollton, where houseboats should be the norm rather that houses, should either keep a plumber on retainer or just call Drain Doctor. read more

STAY AWAY FROM THIS COMPANY!!!!!!!!! I called and asked for them to come and FIX a drain back up I had a few weeks ago. I had already ran a snake through the system and knew it was cleaned out. However when I called Drain Doctor I was ASSURED THEY WOULD FIX THE PROBLEM. David swore up and down that they would fix the leak and quoted me a price of $120 (and required my credit card to come). I told them to come out ASAP because that was the lowest price I had gotten. Of course I was screwed by these people!!! I was required to give a credit card to get them to come out. They showed up with only and snake and claimed that's all they do, I told them to not even bother doing anything. Well low and behold my card was charged the next day!!! I was able to challenge the charge with my credit card company so these jerks didn't get a dime. read more

Drain Doctor was exactly what we needed when we found our toilet gurgling and bathtub drain pushing up dirty water. Sergio fixed the issue same day, he was professional and efficient, and the bill was very affordable. He also gave us some helpful recommendations to prevent future clogs. Was a breath of fresh air to have someone come and simply fix an issue without any hassle or hidden fees. Highly recommend read more

We had outside drain issues after 18 years of living in this house. Lots of clogged french drains that almost flooded our house during the last torrential down pour. I took a stab in the dark and called the Drain Doctor. Jose arrived early and stayed until he was sure all of the drains were running free. There were lots of clogs and he was a super star. Definitely pleased with both the level of service and the ultimate price. Absolutely would recommend them! read more

I had an unexpected drain issue one early Thursday morning and called my regular plumber that happened to be too busy to take care of me that day so he recommended Drain Dr. I called and the owner (Charlie) answered right away and got someone out within the hour. Steven walked up apologizing about how long it took him to get there (remember, he was there within the hour) and we got to work. I showed him the problem, he gave me a competitive quote and he was done within 30 minutes going out of his way to clean the drain out after snaking it to get all the hair out. I appreciate how quick and easy Drain Dr. was to work with and now I have two good plumbers if needed. Now, back to drying up all the water! read more

I stepped out of the shower this morning to discover that the water was draining all over my bathroom floor. I called my plumber and he got back to me several hours later and recommended Drain Doctor. I called and a service technician, Jose Foreman, was at my house in about 1 1/2 hours. He cleared out the drain and everything was back in order in no time. I am extremely grateful for the prompt and excellent service. Thank you José and the team in the office. read more

Drain Doctor provided service on October 1. The serviceman cleared the drain and was paid as agreed. He was pleasant and informed me of their warranty policy. Fast forward to November 19. Same problem; same drain. Called Drain Doctor and was told that a serviceman would be out and that their dispatched would call to schedule. Three calls in to Drain Doctor. Unable to get an answer on when they will send someone out. Seems that warranty calls are not as important as service calls. They may be less expensive. Just remember, after they get your money the customer services disappears. read more

It is now one year later and my drain is still clear! This is a drain that had needed clearing several times over the past few years by other plumbers. Jose spent about two hours and then after clearing it, he said he was going to go through it again and really clear it. And he did and he didn't charge any more than the other plumbers. Very satisfied with the work and bill. Very thorough and friendly. Real pros. read more

I am in the property management business and I have used Drain Doctor for well over 10 years now. Their prices are fixed and I have never had and issue with an upcharge or change in pricing because of any "issues". Unlike some other services I have used in the past, Drain doctor employees will clean and disinfect areas of work after finishing and they have come out in rain and yes, even snow to help me out! In the few instances where the clog returned, they came out again and cleared the lines at no additional cost within 2 weeks of original service! This company specializes in only cleaning out drains and do NOT make repairs...only recommendations. read more

TERRIBLE!! Stay away! Called them out to fix a shower that wouldn't drain. Charged me DOUBLE what others have to do the exact same thing. AND DIDN'T EVEN FIX THE DRAIN!! He said it would be $70.00 more to try another fix. Sent him away and will NEVER EVER EVER call these rip off artists again. read more

After struggling with drain clogs from our washer, kitchen and bar sinks for months on our own...even bought a 40 foot snake to clear drains, we threw up the white flag and called Drain Doctor on a recommendation. Admittedly, the mixed reviews made us reticent but throwing good money after bad was no longer an option. We called and within 30 minutes they sent out Yanse. My husband and I were raising our eyebrows with skeptiscm when he said he would start by snaking the drain but we decided to let the man do his work. Of course, his drain snake was thicker and 75 feet long and did the trick! We are clog free for a reasonable price...now we can finally get back to being civilized to the world and each other! read more

This company was referred to me by a licensed plumber, who was too busy to clear a clogged line. They responded fairly quickly and cleared the line. Three months later we found a wet spot in a wall and lo and behold they had broken a pipe which leaked for three months in the wall and behind furniture. Call the owner and he sent the same repair who had worked on the issue. He initially claimed he did not do it, but ultimately admitted that he "likely" broke the pipe. He advised the owner, who referred the issue to their insurance company, who subsequently said they did not think they were responsible, so they would not pay. Several thousand dollars later my pipe is repaired, walls repaired and repainted. Rug is still ruined. AVOID THIS COMPANY AT ALL COST. Use at your own risk. read more

Steve S. Was the guy who came out. We're in garland and these guys are amazing! We called and within the hour they were here, fast and reliable service. read more

I don't want to even give them one star, but yelp won't let you give nothing. Well I'm going to give everyone a heads up. This is now a train wreck , the owner hired a young very impatient immature young lady that has no respect for you as a client . Charlie who owns all the drain dr around because if you call the different numbers you are directly back on the phone with this little very very important little tart . Now be aware if you don't make her happy you won't get past the gate keeper , which only leads you to Charlie who yells at you for being confused how you could be upset with her treating you poorly and hanging up on you . But she does say sorry a lot and she does say thank you a lot , buts that's right before she had not let you speak. I don't know what happened to Charlie and his company but he is obviously very Smitton with his new Tiffany. If only we could have Elizabeth back. What a mistake Charlie, you need to grow some and take care of us very long time customers. Buyer beware. Just think if they did work and you had a problem, you end up in the principal office with Tiffany yelling at you how busy she is and then being so mature and doing the THANK YOU !!! And hang up . Tiffany people are more savvy then that we know we just got the , take a hike . Well I did and found a really nice company with respect for the clients and believe that relationships mean something. I guess you didn't learn this yet . You all will be deleted from my venders and where ever you are Elizabeth. God Bless.. Tiffany was very quick to let me know she was in charge now .. what a train wreck .. Sorry Charlie !!!!!! read more

Well, My experience with customer service is what get the star, and the quick action for the technician coming out. The tech was a butthole with a dry sense of humor! And lazy! He had to come out again after the first time cause he didn't fix it right from the beginning, by him coming out the second time he had an attitude. Look dude that's your fault for trying to take the easy route.. I had a 30 day warranty, I should have for paying $200 in the first place.. I ain't calling them back again after my warranty is done! read more

Great customer service. I called after hours (non emergency) and asked that someone call me back. I received a call in a timely manner and an appointment was set up for the same morning. I asked that I be called 30-45 minutes before appointment and they did that. Tech was friendly and efficient. He even offered some preventative maintenance tips. Price was reasonable and it came with a guarantee. Couldn't have asked for better service. read more

He was there within 30 min. to fix a drain line that was backing up into the bathtub and leaking under the toilet. Quick and easy service. Our main line had roots growing in it that they got rid of for $139. Would use again and recommend! read more

I had a great experience with Drain Doctor. I set up an appointment really quick for the morning and they said they would call 30 mins before 8am appointment and they did exactly that. Ramon arrived right on time and was courteous and informative. He found the clean out spot which wasn't in the ideal spot. He got his equipment and even though the snake didn't work the first time he changed the head and it worked the second time to get the roots out of my main line. He prided himself on doing the work and getting it fixed no matter what. He also informed me of some things that I should get fixed in order to avoid problems in the future. After it was all done he cleaned up the area and I gave him my credit card for the bill which was only $140. Considering I paid a $60 service charge to the plumber that my warranty company sent that wasn't able to do anything, I say this was a great deal. I am happy with my experience and would use them again. read more

I called this company desperate for service after calling 3 other plumbers that had no availability for at least a week. My toilets were loosing water and sewage was backing up into the bathtub. The dispatcher took my information and was able to have someone at my house the same day. The plumber was courteous, experienced and fast. He explained what he was doing and why which put my mind at ease. I was so pleased after being so skeptical about even making the call. I won't hesitate to call them again if needed. Job well done, Ramon! read more

Lifesavers! Fast, effective, professional, very reasonably priced. Highly recommend for getting your drains cleared out.