great shop, great staff, decent selection. inflations a thing so I have to accept prices have gone…read moreup everywhere. Glad we still have stores like this

I found this store to be just amazing. The service from the manager about all things to do with…read morepaddle boarding was amazing. Great deals on clothes for my kids and even some free stickers for my 9 year old son with his purchase. I will be back next time I go to Victoria.

Great selection, good sale prices in August, and the salesperson (Kirby) was extremely kind,…read morehelpful, and not pushy. So nice to visit a store where you get real help and a good deal!

Avoid this shoe store like the plague! The most horrific experience that I have ever had at any…read morebusiness in my whole life! If cruel treatment of customers was a crime, Walk in Comfort staff would all be in jail. The owner, George, and his staff at the Oak Bay store subjected me to mental cruelty and abuse. I am outraged at such egregious treatment and am still in shock! On November 19, 2021, I went into the Oak Bay Walk in Comfort to buy some boots. I decided on some Reiker red boots and went up to the cashier to buy them. An older woman handled the sale and she was rude and downright nasty to me. Their debit machine was not working properly and it would not take my card. I tried to tell the woman that their machine was malfunctioning, but she got very abusive, defensive and aggressive with me. This horrible woman kept trying to blame and shame me -- the machine rejected my card about ten times and each time, she got more abusive and combative, telling me that my card was at fault and "to go and talk to your bank!" Right in front of all the customers, this nasty woman deliberately talked down to me, and treated me in a humiliating and degrading manner. When I got justifiably upset, she ordered me to leave the store. I was picked-on and bullied by this very rude older woman. I left in tears. When I calmed down, I called my bank and everything was fine with my card. There was more than enough money to cover the costs of the boots and there were no holds on my account. Plus, my card worked fine at all other stores. I have proof that the whole nightmare was due to a defective debit machine at Walk in Comfort. Then I called and talked to George Kereluk, the owner. He was apologetic and told me that he would make sure that I got the boots. He said that he would have them transferred to Hillside Mall and someone would call me when they arrived. I felt happy that at least I could get the boots that I loved. The next Monday, Nov. 22, 2021, George Kereluk phoned me. When I picked up, his tone had totally changed -- he very coldly and harshly said that he would not be selling the boots to me. When he told me why, I almost passed out and rushed to the toilet, phone in hand, and vomited over and over again. It turns out that the older saleslady at the Oak Bay store fabricated a cruel and outrageous lie about me, skewering my reputation and character. She did it to take the heat off herself. Unfortunately, he believed her lie and refused to give me any further service. When I tried to defend myself, George refused to listen, cut me right off, said goodbye and hung up! What they did to me was planned out and malicious, intended to cause me harm. Never before in my life have I ever encountered such deliberate cruelty by a company. The owner and the female salesperson acted like a couple of thugs, ganging up on me like two bullies in a back alley. Please learn from my experience and stay away from this store! From Doreen Marion Gee

We had to bring our shotgun in to have the trigger lock removed because we lost the key. The staff…read morewere great, customer service excellent. Minimal charge and they were quick to get it done and add a new lock and key without us even asking. A++!!! Thank you! I wish more businesses were this wonderful.

Every time I call to inquire with something, staff have the answer. If I call regarding a product,…read morestaff confirm and send me a pic and text. I asked if a package of steelhead gear could be put together for me, as I will be coming down island and will only get there at closing time. I was to be fishing the next day. A package was put together, I got in and out before closing, and gear works great! Always great customer service and locally owned and operated!!

Robinson's Outdoors is exactly the kind of independent shop that reminds you why local stores still…read morematter. The staff were genuinely friendly, approachable, and--most importantly--knowledgeable. They actually took the time to answer questions and make sure I understood what I was looking at, instead of just pointing me to a shelf. You get the sense they really know their gear and care about helping you make the right choice. Sure, you can buy outdoor stuff on Amazon, but you're not going to get any level of service. There's real value in being able to talk to someone who's an expert and can guide you properly. Overall, an amazing experience--I'll definitely be back.

I love visiting Robinson when in Victoria. The staff is super friendly and knowledgeable. The…read moreselection of gear is top notch, this past visit I got some Smartwool leggings. I am always happy to support and give my dollar to local businesses that encourage people to get outside!

I really like coming into this store. We come in every time…read morewe visit Victoria. The people are very friendly and helpful. They have a little bit of something for everyone. The prices may vary on selected items. Thanks for making the experience nice as always.

Getting into spearfishing and freediving, Mick and his team have been invaluable, constantly…read morehelpful, and very patient with my ongoing questions, near-buys, and window shopping (for lack of a better term). I'm really the worst kind of customer, but they've served me well nonetheless. Whether by email, phone, or in person. I appreciate it so much that I can't really shop anywhere else. Great service is worth any minor discrepancy in prices.

We had a great experience at the Victoria store. My wife has very hard to fit feet, different…read moresizes, bunions and orthotics. Nathan helped her with a foot scan, then patiently helped her in to various models and widths until she found just the right pair. He really was knowledgable and went out of his way to make sure she got the right shoes.

Aidan, you helped me find the shoes of my dreams. I wasnt sure what style I was after but I knew I…read morewanted New Balances. Aidan helped me pick out different shoes that suited 'the vibe' I was going for. He offered pristine fashion advice, he was a pleasant conversationalist and went above and beyond in ordering New Balances in for me! I can't wait to pick them up and to shake hands with this employee. I bet they're an aquarius, so you already know they have good vibes. NB is lucky to have an employee like Aidan *thumbs up emoji*

I've ordered 3 custom shoes from here and never disappointed! The high quality imaging is AMAZING…read more I have given the shoes as gifts to multiple friends and had their beloved pets pictures on the shoes. It's hard to find a company that prints the images so effortlessly and for a GREAT price. Not to mention, the customer service is fantastic and timely. They always get back to me quickly with mock ups or last minute additions. Gotta love a company that is so kind, efficient and has a great product. If you need some custom shoes or want to make a personal gift for a friend, this is the place to be! Thanks Baggins, I will continue to order with yall:)

I ordered a custom pair of Chuck's for my husband for father's day and they did not disappoint!…read more The sneakers came out amazing. My husband loves them and they are the major topic whenever he wears them

I brought items in to consign a few weeks ago. I had done this before with a good experience and I…read morelike this store. Wow was I shocked at Gita's rudeness, impatience & general unpleasantness! I had dealt with him before & found him pleasant so this completely took me off guard. He was brusque, condescending I would have stormed out after he kept repeating himself & trying to educate me on the inferiority of my items except said items were spread out over a table & trolley. Impossible to escape! Fire this guy, he is arrogant & unprofessional!

I recently brought items to consign, and I am so impressed with the service at Good Things. They…read morewere busy as always, but I was dealt with in a very professional manner. I am in awe of the knowledge of the staff, Andrea handled my items and she was great! I also bought items in the shop, there is always some treasure that I must have! Always an enjoyable experience.