We had a great experience at the Victoria store. My wife has very hard to fit feet, different…read moresizes, bunions and orthotics. Nathan helped her with a foot scan, then patiently helped her in to various models and widths until she found just the right pair. He really was knowledgable and went out of his way to make sure she got the right shoes.

Aidan, you helped me find the shoes of my dreams. I wasnt sure what style I was after but I knew I…read morewanted New Balances. Aidan helped me pick out different shoes that suited 'the vibe' I was going for. He offered pristine fashion advice, he was a pleasant conversationalist and went above and beyond in ordering New Balances in for me! I can't wait to pick them up and to shake hands with this employee. I bet they're an aquarius, so you already know they have good vibes. NB is lucky to have an employee like Aidan *thumbs up emoji*

Geoff the SOFTMOC store Manager was a ...wizard! i was there to pick up an order of 3 pairs of…read moreshoes, as I was busy trying them on I observed this fella within a span of 15 minutes busy and skillfully juggling 6 clients, one after the other, with patience and a smile, even taking time helping an old lady slip on a slipper she could not put on herself, as she was on a scooter unable to do it herself. It was great to see him take care of a tense situation with confidence and poise; staff had not shown up for their shift-BUT Geoff saved the day!

My husband and I went into the pen center store in st Catharine's the girl that was working there…read morewas very friendly and helpful. Her name was Abi she was new at the store. Her coworker Josh was also right there to help her. This was a great experience for first time shopping there. We will shop there again. We did purchase the shoe that Abi suggested for us.

Great selection, good sale prices in August, and the salesperson (Kirby) was extremely kind,…read morehelpful, and not pushy. So nice to visit a store where you get real help and a good deal!

Avoid this shoe store like the plague! The most horrific experience that I have ever had at any…read morebusiness in my whole life! If cruel treatment of customers was a crime, Walk in Comfort staff would all be in jail. The owner, George, and his staff at the Oak Bay store subjected me to mental cruelty and abuse. I am outraged at such egregious treatment and am still in shock! On November 19, 2021, I went into the Oak Bay Walk in Comfort to buy some boots. I decided on some Reiker red boots and went up to the cashier to buy them. An older woman handled the sale and she was rude and downright nasty to me. Their debit machine was not working properly and it would not take my card. I tried to tell the woman that their machine was malfunctioning, but she got very abusive, defensive and aggressive with me. This horrible woman kept trying to blame and shame me -- the machine rejected my card about ten times and each time, she got more abusive and combative, telling me that my card was at fault and "to go and talk to your bank!" Right in front of all the customers, this nasty woman deliberately talked down to me, and treated me in a humiliating and degrading manner. When I got justifiably upset, she ordered me to leave the store. I was picked-on and bullied by this very rude older woman. I left in tears. When I calmed down, I called my bank and everything was fine with my card. There was more than enough money to cover the costs of the boots and there were no holds on my account. Plus, my card worked fine at all other stores. I have proof that the whole nightmare was due to a defective debit machine at Walk in Comfort. Then I called and talked to George Kereluk, the owner. He was apologetic and told me that he would make sure that I got the boots. He said that he would have them transferred to Hillside Mall and someone would call me when they arrived. I felt happy that at least I could get the boots that I loved. The next Monday, Nov. 22, 2021, George Kereluk phoned me. When I picked up, his tone had totally changed -- he very coldly and harshly said that he would not be selling the boots to me. When he told me why, I almost passed out and rushed to the toilet, phone in hand, and vomited over and over again. It turns out that the older saleslady at the Oak Bay store fabricated a cruel and outrageous lie about me, skewering my reputation and character. She did it to take the heat off herself. Unfortunately, he believed her lie and refused to give me any further service. When I tried to defend myself, George refused to listen, cut me right off, said goodbye and hung up! What they did to me was planned out and malicious, intended to cause me harm. Never before in my life have I ever encountered such deliberate cruelty by a company. The owner and the female salesperson acted like a couple of thugs, ganging up on me like two bullies in a back alley. Please learn from my experience and stay away from this store! From Doreen Marion Gee

Went in today to get some clothes for a wedding after not finding anything interesting at Outlooks…read more The woman who helped me was amazing. Very knowledgeable, very friendly and not overbearing at all. Perfect service. I have recently lost weight and she knew my size when I didn't just from looking at me. I wanted to go with a black shirt and she suggested I also try white, brought me both, and she was correct when I put them on. I wanted something dressy but also comfortable and they had a selection of great fabrics that are both. The trousers I purchased look and feel like wool but are stretchy and breathable. I budgeted for double the price from Outlooks but ended up paying half with better clothes from here. Will be returning!

awesome store! amazing selection, and great service, would definitely recommend for everybody.read more

I've ordered 3 custom shoes from here and never disappointed! The high quality imaging is AMAZING…read more I have given the shoes as gifts to multiple friends and had their beloved pets pictures on the shoes. It's hard to find a company that prints the images so effortlessly and for a GREAT price. Not to mention, the customer service is fantastic and timely. They always get back to me quickly with mock ups or last minute additions. Gotta love a company that is so kind, efficient and has a great product. If you need some custom shoes or want to make a personal gift for a friend, this is the place to be! Thanks Baggins, I will continue to order with yall:)

I was in town for the weekend and saw ads for this store and had to pay them a visit. I'm a big fan…read moreof converse and already own several pairs. I showed up at their old location and some nice young man pointed me in the right direction towards their new location. I was not disappointed! They had a wide variety of styles and colors of Converse and Vans including Herschel Backpacks. The store was packed with customers but the staff always made sure you were taken care of. I was impressed. It was difficult to decide on a color and style. I wanted to buy the whole store! :-)

Very poor service, did as little as she could to help. When I asked to have my foot measured she…read moresaid those things don't work but let's look at your existing shoe tag. Selection was much better for women than men, I'm a man. Steered me away from what interested me into others that didn't. Went to Marks around the corner bought a couple of pair for almost $300.00 the service was much better there also. I won't be returning to Walk In Comfort in Sidney, have since read the store in town is no better.

We stopped in this lovely shoe store. They have many nicer brands of women's shoes well displayed…read moreand very helpful staff. Sandles to light hiking boots, if you need shoes you need to stop and look here!

I always have great customer service from this location. Today I had to find a dress to wear to my…read moresons wedding. The girl helped me and gave me her feedback which really helped in the decision making. Had a hard time deciding between two dresses until she let me know that they were 40% off, so I ended up with both. Fantastic service. I just love going shopping there

I ordered something from online and it arrived and didn't look like it did in the photo and I…read moredidn't like it so I went to take it back to the store and they said I had to return it to the online warehouse. They don't honour their return policy. I will never buy anything from their store again, they have lost a customer for life over 40 bucks, very short sighted. Buyer beware.

Still Life is a boutique that has been around since '84, but has totally revamped in terms of…read moreoffering more of local designers in '07 when the ownership changed. They offer clothing, shoes, accessories, and clothing for both men and women, and the selection is pretty large! Brands include Storm & Marie, Filippa K, Sunja Link, and OSC. After a recent trip to Canada, I've been kind of super obsessed with some Canadian brands and want to hoard some more - there was one designer (Sunja Link) that I really fell in love with, but her new pieces are always out of stock or sold out completely within days! Still Life came to the rescue when they had a certain item in a different color that I was eyeing on, so I snagged it. They were also having some great sales, so I was able to purchase a winter jacket (OSC) as well! I also love that you can count on the fact that the pieces that you receive will be of high quality and made extremely well. I loved the super great deals, the semi-quick shipping (there was a little snafu in terms of getting the package to me, but I just need to request a signature authorization the next time), the careful shipment/packaging, as well as the great customer service follow-up (a representative actually reached out see if I received my order and if everything was of perfect quality!). If you're looking for independent and awesome local Canadian designer goods, check Still Life out! :D +great selection of Canadian designer goods +great customer service! +occasional deals and sales

I was feeling a bit blue because it has been a long and hard pandemic and nothing fits me. After an…read moreafternoon shopping and not finding anything, I walked into this shop and I was very hopeful because everything looked really cute from the get-go. I was looking to buy a few new items. I am also very cognizant that we are in a global pandemic and I have been sanitizing my hands and wearing a mask consistently. I do have an autoimmune issue, so I am aware. I am not the type of person who ignores public health mandates, but I was just so excited to be in this store I didn't see the hand sanitizer to the right as I walked in. AS soon as I started looking, like maybe I had been in the shop for about 5 seconds, this lady storms over to me and loudly demands I use the sanitizer. It was just so abrupt and really rude and embarrassing, I couldn't even respond. Her tone was so off-putting and made me feel like I was absolute trash. I worked in boutiques in New York for years in my 20s and waited tables as a college student and as a graduate student. I never spoke to people like this. Ever. It was clear to me by her really abrasive attitude that I didn't belong in that store so I sanitized my hands and left literally in tears.