We had a great experience at the Victoria store. My wife has very hard to fit feet, different…read moresizes, bunions and orthotics. Nathan helped her with a foot scan, then patiently helped her in to various models and widths until she found just the right pair. He really was knowledgable and went out of his way to make sure she got the right shoes.

Aidan, you helped me find the shoes of my dreams. I wasnt sure what style I was after but I knew I…read morewanted New Balances. Aidan helped me pick out different shoes that suited 'the vibe' I was going for. He offered pristine fashion advice, he was a pleasant conversationalist and went above and beyond in ordering New Balances in for me! I can't wait to pick them up and to shake hands with this employee. I bet they're an aquarius, so you already know they have good vibes. NB is lucky to have an employee like Aidan *thumbs up emoji*

Very poor service, did as little as she could to help. When I asked to have my foot measured she…read moresaid those things don't work but let's look at your existing shoe tag. Selection was much better for women than men, I'm a man. Steered me away from what interested me into others that didn't. Went to Marks around the corner bought a couple of pair for almost $300.00 the service was much better there also. I won't be returning to Walk In Comfort in Sidney, have since read the store in town is no better.

We stopped in this lovely shoe store. They have many nicer brands of women's shoes well displayed…read moreand very helpful staff. Sandles to light hiking boots, if you need shoes you need to stop and look here!

Great selection, good sale prices in August, and the salesperson (Kirby) was extremely kind,…read morehelpful, and not pushy. So nice to visit a store where you get real help and a good deal!

Avoid this shoe store like the plague! The most horrific experience that I have ever had at any…read morebusiness in my whole life! If cruel treatment of customers was a crime, Walk in Comfort staff would all be in jail. The owner, George, and his staff at the Oak Bay store subjected me to mental cruelty and abuse. I am outraged at such egregious treatment and am still in shock! On November 19, 2021, I went into the Oak Bay Walk in Comfort to buy some boots. I decided on some Reiker red boots and went up to the cashier to buy them. An older woman handled the sale and she was rude and downright nasty to me. Their debit machine was not working properly and it would not take my card. I tried to tell the woman that their machine was malfunctioning, but she got very abusive, defensive and aggressive with me. This horrible woman kept trying to blame and shame me -- the machine rejected my card about ten times and each time, she got more abusive and combative, telling me that my card was at fault and "to go and talk to your bank!" Right in front of all the customers, this nasty woman deliberately talked down to me, and treated me in a humiliating and degrading manner. When I got justifiably upset, she ordered me to leave the store. I was picked-on and bullied by this very rude older woman. I left in tears. When I calmed down, I called my bank and everything was fine with my card. There was more than enough money to cover the costs of the boots and there were no holds on my account. Plus, my card worked fine at all other stores. I have proof that the whole nightmare was due to a defective debit machine at Walk in Comfort. Then I called and talked to George Kereluk, the owner. He was apologetic and told me that he would make sure that I got the boots. He said that he would have them transferred to Hillside Mall and someone would call me when they arrived. I felt happy that at least I could get the boots that I loved. The next Monday, Nov. 22, 2021, George Kereluk phoned me. When I picked up, his tone had totally changed -- he very coldly and harshly said that he would not be selling the boots to me. When he told me why, I almost passed out and rushed to the toilet, phone in hand, and vomited over and over again. It turns out that the older saleslady at the Oak Bay store fabricated a cruel and outrageous lie about me, skewering my reputation and character. She did it to take the heat off herself. Unfortunately, he believed her lie and refused to give me any further service. When I tried to defend myself, George refused to listen, cut me right off, said goodbye and hung up! What they did to me was planned out and malicious, intended to cause me harm. Never before in my life have I ever encountered such deliberate cruelty by a company. The owner and the female salesperson acted like a couple of thugs, ganging up on me like two bullies in a back alley. Please learn from my experience and stay away from this store! From Doreen Marion Gee

Fun shoe store with a selection of cool and funky shoes not usually available elsewhere.read more

Simply peering in the window will do your closet a great disservice…read more Go inside and meet Niomi and her fabulous staff. A new addition to the Victoria shopping scene, they've filled the spot between Pig and the entrance to the Atrium. With floor to ceiling windows and a beautiful interior, you'll wish your closet had this lighting, not to mention to the space. While it looks amazing with the shoes set up more like art than those boring old shoe racks you're used to, Head Over Heels has a range of prices and offers. From affordable, sustainable, fabulous TOMS, to handmade Spanish and German brands you've never heard of, and some staples from Birkenstock that you'll never grow tired of. They have a ton of great local and Canadian-made jewelry, and hand bags and are excited to be open, so the service is really great. They are looking to start supporting some local women's groups with shoe donations too, so you'll really be embracing a new business in the Victoria shopping community that's out to do some good. So nice to see a TOMS (I'm a superfan) selection beyond the classics. They have some awesome wedges that will soon be mine. The handmade Spanish numbers have my name on them too. Check it out, you'll love this new shoe shop in town!

I give this store a 5 star rating. The lady who helped me was extremly knowledable about the…read morerunning shoes they carry and what I should consider...I will definelty go back for my next pair again...they really help in your choice instead of just selling you anything off the shelf...

I've ordered 3 custom shoes from here and never disappointed! The high quality imaging is AMAZING…read more I have given the shoes as gifts to multiple friends and had their beloved pets pictures on the shoes. It's hard to find a company that prints the images so effortlessly and for a GREAT price. Not to mention, the customer service is fantastic and timely. They always get back to me quickly with mock ups or last minute additions. Gotta love a company that is so kind, efficient and has a great product. If you need some custom shoes or want to make a personal gift for a friend, this is the place to be! Thanks Baggins, I will continue to order with yall:)

I ordered a custom pair of Chuck's for my husband for father's day and they did not disappoint!…read more The sneakers came out amazing. My husband loves them and they are the major topic whenever he wears them

I called around to the local shoe repair shops in Victoria and all of them were over priced. Bao…read moreshoe repair only charges $60 for men shoes to re-sole and $55 for women. Bao does is a excellent craftsman and finishes your shoe repair in a timely manner. I would highly recommend him. No one can beat his pricing and quality craftsmanship.

Excellent quality, great prices and exceptional service. I have had 3 pairs of sandals custom made…read moreas well as several shoe repairs. The prices are lower than anywhere else in town and the owner is a talented sweetheart.

My daughter really wanted these shoes and I couldn't find them anywhere. I ordered online and they…read moreshipped them to Ontario. Thanks so much

Extremely helpful, very knowledgeable and friendly. Even though they didn't have the particular…read moreuncommon size shoe we were looking for, they were very accommodating and got us on a special order list. Obviously more on the higher end when it comes to price, but you definitely get what you pay for. My wife is replacing her 8 year old New Balance runners, so you know you'll get some mileage.