This review is for the service and not even the surgery itself. The surgery never happened.
My wife visited Dr. Sherwin Hua on 2/5/16 in the Fremont office for spine surgery. She decided to have spine surgery on her lower back. She had the worst patient care from this doctor and his staff. The doctor's assistant Vanessa originally told my wife the surgery may be performed toward the end of March. When she called back a week later, Vanessa changed it to 4/8/2016. After about the third week, she changed it again to 4/15/2016. My wife's surgery was approved by the insurance company on 3/3/16 and she will have 90 days to complete the procedure. My wife waited over a month and heard nothing. She called his office nonstop and left 2 to 3 messages every week, but no one return any of her calls or provided any updates. Vanessa does not answer her phone calls, return phone calls or follow up. My wife decided to email the doctor on 4/4/2016 to request a surgery date, and again no response.
After seven weeks, my wife found out from Dr. Hu's new assistant Dawn that Vanessa was gone. Dawn told my wife that Vanessa never put her on the schedule and never informed anyone in the office of her situation. This was really upsetting since my wife waited so long to plan for the surgery. Dawn was proactive in the beginning, then she give my wife the same silent treatment just like Vanessa. She didn't answer her phones or return phone messages. When my wife finally got hold of Dawn, she just told her that she needed to check the doctor's schedule before she can provide an answer. So nine weeks has past and my wife is still waiting for a surgery date.
My wife started calling other assistants and the other doctors in the office for an update. What she found out was infuriating and unprofessional. She was told that Dr. Hua is leaving the Fremont office and no one is taking over his patients. They told her that she will have to transfer all her records to the Santa Clara or Hayward office and to start the process over again even though her insurance company had already approved her surgery. She would have to wait another month before they can schedule her surgery with Dr. Hua. She was in shock. The doctor and his assistants didn't even bother to inform any of his patients about his moving. They kept postponing my wife's surgery without a word of explanation. They are sneaky and unprofessional.
I would give this doctor no star or minus zero for the running of his practice. This was the worst patient service my wife ever experienced. She waited nine weeks without a surgery date.
My wife immediately canceled her surgery or any interactions with this doctor. Avoid this doctor at all costs. read more