I have been taking my daughter to the doctor office since she was born but lately the attention and…read moreservice has lacked completely. Starting from the front desk person "Eli" needs extra training, she is just in her world gossiping while Checking patients in and not verifying things correctly. After checking in, the front desk told me everything was fine and to have a seat. Once we were called in, they checked my daughter's height, weight, vision, hearing, and blood pressure, then sent us to the room. When the doctor came in and I explained what the visit was for, she noticed they had me listed as self-pay -- even though I had uploaded my insurance card and provided all the insurance info. Turns out, they were trying to charge me as self-pay because they said they don't take my insurance, even though the provider is listed on my insurance card, in the insurance portal, and in the insurance directory. After about 30 minutes, someone named Eli came to tell me again that they don't accept it, and that both the office manager and billing manager were out. I was told the billing manager would call me when she returns (still waiting). Overall, I wasted over an hour for no reason -- this could've easily been avoided if they'd verified my insurance properly at check-in.

I've been waiting for a call back from a Dr. since monday, today is friday!…read moreManager is never available! Stuff is rude and clueless! Ive veen transfer all over the place to get a medicine for my son after 4 days I still dont have it! Claudia hanged up the phone on me I called back and I was left on hold for 10 min!

I need to acknowledge Lourdes, Roiz APRN. I took my daughter in for a routine check and because of…read moreher personal care and detailed checklists in regards to any concerns I may have and hearing all my daughters symptoms she ran tests and pre diagnosed my daughter with Type 1 Diabetes. She had elevated glucose and her ketones were high as well. We were supposed to be out of town for the weekend and I am thankful we saw her prior to our trip. Lourdes was kind and sensitive while delivering instructions on how to communicate in the hospital and what to expect during our stay so that I may advocate for my daughter. Forever grateful for DR. Meyers and all staff at PPA !

Dr. Jana Myers is hands down the best pediatrician. All of the doctors are sweets actually, however…read moreDr. Myers just has a way of making us first timers feel good. She's amazing with my daughter and is extremely helpful with all questions and concerns. Highly highly recommend this practice.

Very attentive RN's and doctors that put a personal touch on each visit. And that's something that…read moreslips through the cracks in today's medical field where treatment can sometimes feel cold and methodical. They put the kids as the priority and that peace of mind is priceless. Dual entrances for sick and healthy kids is also a plus.

I called this practice after hearing great things about the doctors, but they won't take my child…read morejust due to the fact that she is not a newborn. I was not even asked how old my child is or what is making me change pediatricians. It was a bold NO. When I asked if they would have any openings for new patients, I was told basically... NO that they have been like that for years and there is a waitlist since 2017.

I want to know why Dr. Castro is participating in the following Moderna research: Study to Evaluate…read morethe Safety, Reactogenicity, and Effectiveness of mRNA-1273.214 SARS-CoV-2 (COVID-19) Study to Evaluate the Safety, Reactogenicity, and Effectiveness of mRNA-1273.214 SARS-CoV-2 (COVID-19) Vaccine in InfantsVaccine in Infants Research on INFANTS! Her office received almost $40,000 for this research according to the OpenPaymentsData website. Infants do not need this EUA jab especially in 2023. Do your RESEARCH before agreeing to any medical procedure on your children.

She is the best doctor I have ever seen and meet she is so good with kids I will most definitely…read morerecommend her to any parents!

I am so glad I found this office for my 2 month old. Dr. Moro was extremely patient, sweet,…read moreinformative and so caring with my daughter. She answered all my questions. My whole office experience, from the answering of the phones to the checking out was awesome. Smooth from beginning to end. I will 100% recommend this pediatrician if you want someone that truly cares and listens.

I'm sharing my experience because I left the office feeling very unsettled about how my…read moreone-year-old son's situation was handled. I brought my son to the office on 9/24 because I was concerned he had croup, which was confirmed by his doctor . I was told that if he was not doing better the following day, I should bring him back for an injection. The next day, he had been unable to keep his prescribed prednisolone down, and later that afternoon, after waking from his nap around 4:00 p.m., I became concerned about his symptoms again. Before calling the office, I specifically checked the office hours online because I wanted to make sure they were still open. The hours showed that the office was open until 5:00 p.m. I was not aware that they stopped accepting patients at 3:30 p.m., so I called at approximately 4:00 p.m. because I genuinely believed I still had time to bring my son in. When I called, I explained the situation and that he had not been able to keep his medication down. I understood that my sons doctor was not in the office that afternoon, and I was completely willing to speak with the doctor who was there. I would have been willing to wait just to speak with them and explain what was happening with my son. The front desk did give me the options of making an appointment for Monday or taking my son to urgent care. I understand that the office has policies regarding when they stop accepting patients, and I understand that they may not have been able to see him at that time. However, I was disappointed that I was not given the opportunity to speak with the doctor who was present. What was especially upsetting to me was that, instead of my one-year-old being evaluated by a doctor who was already in the office, I was directed to take him to urgent care. I ultimately followed that advice and took my one-year-old to urgent care, where we were there from approximately 5:30 p.m. until 9:30 p.m. As a mother, having to spend approximately four hours at urgent care with a sick one-year-old was extremely difficult. I understand that sometimes urgent care is necessary, but in this situation, I couldn't help but feel as though the responsibility for my son's care had simply been passed on to urgent care. It left me feeling like, once the office couldn't see him, it was no longer their problem. I am not saying that was the office's intention, but that is genuinely how the experience made me feel. There is also another concern I want to mention. In addition to prednisolone, my son was prescribed budesonide. When we went to urgent care, I was advised to follow up with his pediatrician regarding why budesonide had been prescribed for him and to discuss his treatment plan. The urgent-care provider specifically raised a question about the medication and told me to follow up with his pediatrician regarding whether albuterol was more appropriate for his croup symptoms. After this experience, I ultimately decided to change pediatricians. When I discussed my son's treatment with his new pediatrician, they also questioned why he had been prescribed budesonide. I am not a medical professional, so I am not claiming that the medication prescribed was wrong. I am simply sharing what I was told by the providers who subsequently evaluated my son and why this added to my concerns as a parent. I am not someone who takes my child to the doctor for every little illness. I called because I was genuinely worried about my son, especially since he had been diagnosed with croup and was unable to keep his medication down. I wasn't calling for no reason. I was calling because I felt he needed medical attention and I was looking for guidance. I also want to explain why I am taking the time to leave this review. As a mother, when I was looking for a pediatrician for my children, one of the first things I did was read through reviews from other parents. Those reviews helped me make decisions about who I felt comfortable trusting with my children's care. I hope that by sharing my experience, this review can also help another parent make an informed decision when choosing a pediatrician for their child. I truly believe that parents deserve to feel heard and supported when they call their child's doctor's office, especially when they are worried about their kid who is sick. This experience ultimately led me to make the decision to change pediatricians, and I hope the office takes my experience into consideration.

Excellent place. They're so attentive and great doctors and nurses. They also have a call center on…read morethe weekends if anything happens. Great service

Dr. Abreu has been phenomenal with our 1 month baby! My husband and I appreciate her so much as…read morefirst time parents. She has excellent bed side manners and speaks to us in a calm demeanor. For our initial appointment Dr. Abreu found something of concern from our baby. She did lab testing and emailed us that night to follow-up with good news. That hospitality and devotion is something you don't get at the doctor's office. Normally they will get back to you in a few days or forget. Dr. Abreu explains things to us in detail, she patiently listens to our concerns and questions, she makes you feel like family. Dr. Abreu is supportive of our dynamic when caring for our baby but offers her recommendations. She never rushes us during our appointments and is willing to look at photos we've taken of our baby for concerns or listen to any behavioral activity we weren't sure of. If you are in search of a pediatrician I 100% believe you will love Dr. Abreu. The office has always taken us on time for our appointment. Easy to schedule appointments in the office. Very friendly staff. They normally are busy so if you call you may be on hold for a bit. Valet is $4 in a covered garage next to Bocas Grill and Roads Pediatrician.

We have been very happy with Dr. Kramer's care for our infant. We have been seeing him since baby…read morewas born. Reliable and kind.

I had such a great experience with Dr. Kramer, everyone is very sweet and nice. So happy I found…read morehim as my son's pediatrician

I took my grandson, and Doctor Olavarrieta was amazing with him. Very kind and patient. The office…read morewas clean, and the staff was very professional and attentive. They do not rush you through your appointment. Very hard to find this kind of personal care in Miami.

Love my son's doctors. Doesn't matter who you get, the level of care is immaculate. These doctors…read moreare very thorough with their visits, answer any questions, and provide great guidance. First time parent over here so it really eases my mind to know that I can trust them. Thank you.