I no longer live in Durham but go out of my way to attend this clinic. They're quick and efficient,…read moreno waiting around endlessly, and I find that they take the time to listen to any issues I have. There's also an optical right outside the door where I can great frames at good prices and Costco is right there.

I booked an appointment for my wife and I but unfortunately she came down with a cough but tested…read morenegative for COVID. I called and left a message She to see if they wanted her to come with no response. She called until they picked up and they said they'd "rather" her rebook so she cancelled HER appointment. I drive 50 kms to the appointment only to see a surprised look on receptions face when I say my name. I was told I cancelled my appointment which I replied no my wife cancelled her appointment. I was then told because she has a cough I can't come. I have ZERO symptoms of anything. When I asked when I was told this it was supposedly during the call with my wife which I listened to and it wasn't. They said it was policy but there was no policy shown to me or on their website. There was stammering during each excuse I was given but it was obvious they gave away my appointment to the person sitting beside me. All of this could have been avoided if they were just truthful and I would have worked with them. Too bad Costco has an unprofessional business working in their building.

I've been going to Dr. Fernando since he had the office beside Lens Crafters at the OC! He is…read morefantastic. He makes you feel very comfortable and he is very knowledgeable. His staff are also great. They will not only fix your glasses, but will also help you pick a new pair if you're not so good at it on your own. They are always friendly and personable. Not to mention, there is no sales pressure whatsoever. THE best optometrist I've ever been to and I don't plan on leaving!

I definitely recommend! They have several amazing doctors on staff which means the wait times are…read morereasonable and the prices are affordable but they also have higher end options as well. They also have pediatric ophthalmologists on staff so my entire family comes here!

Brilliant, caring doctors who take excellent care of your vision and overall eye health. The staff…read moreare very friendly and helpful. Highly recommend!

Before going to Rossland fine optical I did my duediligence by reading other reviews prior to…read morebooking my initial eye exam, and I noticed an unusually high amount of positive reviews. So the eye doctor was on time and extremely thorough to a level well above and beyond my previous exam experiences (which in comparison was much shorter with less "finetuning" of my test results, and the other previous eye doctor kept me waiting 25 minutes so it was nice to have my time valued!). A prescription was made and I decided to give them a shot at making my glasses ! A meeting was booked with Dana Sacco (she is the optician which did instill confidence). I met with Dana and she was amazing, again giving me multiple tests prior to making the glasses (which by the way they are actually hand crafted by her), I went for a lense with 3600 points of focus so I would have one pair of glasses for all occasions. When I came back to get them again Dana Sacco sat down with me for about 25m and went through explaining how the glasses worked (yes I know look into them ha ha, but there is more to it than that, you need an orientation on how lenses with 3600 points of focus work). I put them on and promptly drove to sarnia ontario with not a single side effect like a headache or other issues. THE GLASSES ARE " PERFECT!! " 5 out of 5 ! thanks Rossland!! Dwayne

Lots of small things add up to the best imaginable customer service that Christine and Dana has…read moreprovided me for over 17 years. They are always available to help with knowledgeable advice on which frames and lens work best for you and your prescription. They never make you feel like you're asking for too much and consistently look really glad to assist you. I am very satisfied with all the services Rossland Optical has to offer and highly recommend this to anyone.

I ended up needing new glasses for a long road trip and they were able to accommodate me very…read morediligently. Outstanding customer service that goes beyond your initial purchase Friendly, professional, attentive, impeccable service Fair pricing, affordable without scarifying quality Competent and knowledgeable staff My husband and I are both very pleased with our respective purchase. Whitby Optical exceeded our expectations. We went to several places before finding it, but we'll only return to this one. I was not paid to write this review. They deserve more praise than my words can tell.

From the owner: Serving Durham Region For 29 Years.read more