Dr. Yip is very friendly, helpful and knowledgeable. He addressed all my concern and he went above…read moreand beyond to spend the time to explain what would work for me and what would not. So far, he is the best optometrist I had ever seen. Overall, I'm very happy that I have found him. His office is really busy and appointment can be delayed but it will worth your time to visit him.

I walked in with almost no warning after a quick request on yelp. They were prompt, courteous, and…read moreprofessional. Dr Ratnasingam was casual, efficient, and conversational. The best combo of traits I've come across at an eye clinic/storefront combo. This made me feel very comfortable proceeding with an eyeglass purchase. The staff who helped me choose eyeglasses were also extremely helpful and courteous. I can't stress enough how important this is as I'm well aware eyeglasses are a high margin, high reward industry I've always been reluctant to purchase eye-ware at the same storefront. I ended up with two sets of eye-ware that I put to immediate use with a cross canada drive from Ontario to BC. The prescription sunglasses they helped me choose were a perfect fit and a perfect lens. My reading/working glasses were also a great fit and I'm growing very attached to the fit and lens choice.

Horrible experience at Eyes by Design. I trusted Jennifer's professional advice upon purchasing my…read moreglasses. She suggested me to take a picture and see which frame looks best, which was unprofessional and shows her lack of expertise. She did not explained the pros and cons of the frames and make recommendations based on my prescription. Without knowing I was provided with bad advice, I paid $850 for the Gucci glasses and ended up getting a pair of $800 Kate Spade glasses that causes pain to my nose bridge and behind my ears, leaving deep red marks. Submitted a Google review with full honesty that their staff Jennifer suggested me to purchase the Gucci frames. Jennifer then lied about this situation by replying back saying I chose to purchase the frames despite her recommendations. This experience shows that Jennifer does not take accountability for her mistake and put blame on their customers for what happened.

Good customer service. Great and friendly doctors. Good hours. Glasses can be pricey.read more

The front desk ladies are in a serious need of a sensitivity training. How to greet people , how to…read moremake eye contact, how to talk properly. Unfortunately they lack the basic skills of being human ..

Doctor was very attentive and patient, excellent service[强]read more

Took my 90yr old mom for annual check-up. She switched to Dr. Merene Wong for the first time as she…read morecan communicate freely in Cantonese. Dr. Wong speaks perfect English as well. Merene is very friendly. I have never met an Optometrist with such a high tolerances and patience. She is very thorough and detail-oriented. Don't fool by her very young looking appearance she has registered with the College since 2008. She joined the Clinic in 2022 and I would highly recommend her.

waited 6 months for an appt. waited 2.5 hours past the scheduled time for the appt only to be…read morediagnosed by a "fellow" and not the dr I had an actual appt with. the fellow told me that I had no issues and sent me packing. what a total waste of time that was. I will never return to this place and will now have to start the process all over again with someone else who hopefully sends me to a specialist that might actually see me instead of having the fellow misdiagnose me.

I had my a red eye that looked like an infection. I was able to book an appointment and get it…read morelooked after, a few month later i went in to have my eyes checked so I can buy contact lenses. I was happy with all tge details they provided me and the contact lens fitting service. Thanks Toronto Eye Clinic.

This place is a swindling nightmare with no integrity and terrible customer service. Long story…read moreshort, save yourself the trouble, don't get conned, avoid wasting time, and go to another optical. This is going to be a long post so I've summed up my points - Lies to you about the product you are getting, and charges you premium price but gives you worst products in hopes that you don't notice - Refuses to refund insurance claims and makes up lies and excuses. - Store clerk ridicule you when you voice any concerns. I have been a life long eyeglasses wearer, so saying I have knowledge about the types of lenses would be an understatement. Two months ago, I bought a pair of glasses over $1000. I got the 1.74x premium lenses which alone costed $705 after discounts. The Nazim claimed they are "thinnest lenses available on the market". However, what I actually received were obviously not the "thinnest" lenses on the market. They were as thick as the 1.55x lenses I got for $30 at another store! I went back to the store and voiced my concern, and showed them my other glasses with the same prescription with 1.55x lenses and 1.67x lenses. Nazim's attitude was very impatient, claiming "Your prescription is so bad, so your lenses won't get any thinner". Funny, even my 1.67x lenses are thinner than what LensCrafters claim "thinnest" on the market. Nazim and another Asian girl were very impatient with me, claiming that everything was MY fault for having terrible eye sight (I'm about -5.50, which is not THAT bad). The Asian girl told me that LensCrafter has a policy where they can't make lenses too thin for safety purposes. As a consumer, I couldn't care less about your store policy. When I pay 1.74x prices, I expect them to be 1.74x lenses. Is it also their policy to do false advertising and charging premium 1.74x prices on something that were obviously 1.55x lenses? Is it their policy to lie about their products? Then, I spoke with the General Manager Peggy. After I showed her my 1.55x lenses and 1.67x lenses, she agreed to reorder my lenses for me because she was "surprised how thick the 1.74x lenses at LensCrafters were". The new lenses that came in 2 days were about half as thin as my previous lenses, which Nazim, with an attitude of annoyance, claimed were "thinnest on the market". I wish the story ended here, but there is more. My new lenses were too small for my frame, so there was a gap between the frame and the lens, tied by wire. I brought this up to Peggy who said she would "order new frames for me" even though it was evident that the lenses were too small for the frame. Adding this to the 2 days it took for Peggy to place an order for the new lenses and them being shipped from America, one can only question if they recycled some old lenses and cut it out in the shape of my frames. However, no phone calls or updates were ever received, even though Peggy promised to call in two days. After 5 days, I called in to ask if I can schedule an appointment with Peggy, but the store clerk said "I don't know when she's working.. I'm busy right now so I'll call you in 30 min". Of course, no one even called 24 hours later. So, I headed to the store, and of course Peggy was conveniently sick. One girl staff with curly hair also mumbled to a clerk helping me, "You should tell Peggy that she came today" with a scoff. How rude can you get? It took them 20 minutes to find my pair of glasses. Although Peggy claimed she "ordered new frames to me, the frames and lenses look exactly the same with the same gap in the same place. So my glasses were sitting with them for 5 days for no reason!! I'll cut the part about how they exchanged my frames for the sample frame out for display in the store (aka worn out). I did not pay $350+ for used, second hand demo frames!! I finally ran out of patience and any faith I had for this store, and asked for a refund. The store clerks refused to refund my insurance claim, claiming "only managers can process insurance claim refunds" and "I honestly don't know how to prepare refunds" and "It takes 3 weeks to mail the refund paper work to the insurance company". Too bad for you I did my research beforehand, my insurance company said LensCrafters can do refunds for claim instantly. Poor, incompetent staff. If you're going to lie, at least put more effort into it. I called my insurance company just now and had them directly ask LensCrafters for a refund. And everything was done in 10 minutes. So much for "3 weeks".

Lenscrafters personel do not care about people. They are…read morenext to my eye doctor who is in the Fairview Mall Only reason i went there is because they do the lenses in 1 hour They charge twice than other stores but they said their quality is better. 1. the ladies of the store only give you a smile when you enter the store and want to buy something 2. once you decided on a frame, they do weird calculations, in the end i always pay aprox. 200 cad for lenses 3. I was there with my kid this weekend, after I bougth a pair of lenses and came back after 1 hour to pick up, they told me they were ready and i had to wait some seconds, I was sitting there for 2 hours, I was asked 3 times by different ladies in smiles Can I help you? after telling them, yes I am here to pick up, they just disappeared and went to talk to new customers. 4. I heard other people complaining too and they wanted to talk to the manager? but there is NO REAL manager. 5. So at the end of the 2 hours. We decided to come back the next day I understand they might be working for commission but this is supposed to be a service provider. but that was not the worst: 2 days after that, I took my little kid there she needed her frames adjusted , I was crossing fingers to find someone nice, well I had bad luck. The lady was mad I had gotten frames at other store and only the lenses there, started practically yelling at me that these frames were bad for my kid and She would not stop. I can believe she did that in front of my kid, it took me a while to convince her to wear glasses. I was so upset. [I was thinking if the frames are bad why they did not tell me before putting the lenses or they just wanted to sell lenses] So that is my last experience with this horrible people, never going back again. Now I am in the look for a good optical store with real human people. The have lots of customers, so I imagine they just do not care about me and my family. By the way i consulted the eye doc and he said the frames were ok, so the lady was wrong and mean.