1. Dr. Carpet

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Dana Point, CA

Dr. Carpet

4.6 (119 reviews)
Open • 12:00 am - 4:30 pm

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Services - Dr. Carpet

Carpet cleaning

Rug cleaning

Upholstery cleaning

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Reviews With Photos

Annie P.

I wish I could give this business negative stars after our experience. We had our carpets cleaned by Dr. Carpet on 5/13. We are and were sorely disappointed with the level of service and all that transpired when they came out. 1. We were charged WAY more than what was quoted. The gentleman who did the cleaning for us charged $500 due to pet hair. However, most of the fur was picked up/vacuumed prior to his arrival, so it seemed absurd to charge that much more. If we had known it was going to be that expensive, we would have gone with a different service. 2. My roommate told the gentleman to keep our dogs in the sun room, and for no reason whatsoever, this man let them out. They are runners and escaped through the front door he left open. In addition, his attitude was completely flippant about this and my roommate had to go retrieve the dogs who almost got hit by oncoming traffic. Completely irresponsible. 3. The gentleman knocked over a glass candle which was left in shards on the fireplace and carpet. And he never told us! I almost stepped on the glass and could have injured my foot. This in and of itself is completely reprehensible. While I still hope they can make this right (wrote an email right after this happened with several follow ups, yet to hear anything back), we will never use this service again. EDIT: For clarification, nothing was in "extreme" condition per what the owner's comment suggests below. We had some problem spots, but nothing severe at all. Our sofas had minimal fur and no urine stains. The other points are simply untrue. In addition, nothing in the invoice said anything about 'cat' urine (we do not own cats) or was brought to our attention.

I moved the extra rug and noted the rug had not been touched
Karen K.

For 99.00/ 2 rooms, my expectations weren't real high. I tried to remove all the small items, not expecting any heavy furniture moving. I was really hoping for an attempt to clean a bit further under the furniture. The kicker was i had an extra piece of carpet by the bed that he cleaned ( minus a dog stain )and didn't touch the Capet underneath . Whaaat?

Rich did amazing job
Myrna F.

Rich did amazing job My carpet looked like it needed to be replaced But now it seriously looks Like new carpet I highly recommend!!!! Im a happy customer!!

Noah P.

My favorite carpet cleaning service around! Very professional service and was able to come within 24 hours of calling. Gustavo was a pleasure to have working at my apartment and I will definitely use them in the future for my carpet cleaning needs! - Noah

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15 years ago

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13 years ago

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11 years ago

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8 years ago

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Rich M.

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9 years ago

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Rich M.

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9 years ago

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Rich M.

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8 years ago

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Rich M.

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9 years ago

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Rich M.

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14 years ago

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14 years ago

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12 years ago

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11 years ago

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8 years ago

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Rich M.

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9 years ago

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Rich M.

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8 years ago

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Rich M.

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7 years ago

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Rich M.

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8 years ago

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Rich M.

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8 years ago

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Rich M.

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10 years ago

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6 years ago

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Rich M.

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8 years ago

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Rich M.

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9 years ago

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Rich M.

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10 years ago

Fantastic Job. Gustavo was very nice and professional. Would highly recommend!

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Rich M.

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10 years ago

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8 years ago

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Rich M.

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14 years ago

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15 years ago

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15 years ago

Thank you Dr Carpet for making our carpets look brand new again. We appreciate the professionalism and good pricing.

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9 years ago

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Rich M.

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9 years ago

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Rich M.

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10 years ago

Carpet looks great! Took care of pet stains and greese. Looks new. Fast service, was able to come out within 24 hours.

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Rich M.

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14 years ago

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11 years ago

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10 years ago

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10 years ago

gustavo did a good job and cleaned our carpet good and gave us booties to walk on the carpet and was on time.

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Rich M.

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11 years ago

Dr carpet is really a honest guy. It's really hard to find honest people. Quick response. Definitely give this company a five star.

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14 years ago

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11 years ago

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10 years ago

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Page 3 of 3

Ask the Community - Dr. Carpet

I just moved to Newport Beach, do you guys service this area?

Hi Peter, I am a Realtor out of Irvine and I have used Rich and Dr Carpet for a few years now. I had listings in Huntington Beach, Newport Beach, and Tustin and Rich has… 

Don’t See Your Question? Ask Away!

Review Highlights - Dr. Carpet

“Rich was not only very personable, easy to talk to you, and honest but also did a fantastic job on the carpet.”

Mentioned in 18 reviews

Read more highlights

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Dr. Carpet - carpet_cleaning - Updated October 2026

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