I was in desperate need and the guys were there in record time. The work is amazing. Trust me there was sewage to clean up!! They worked till all the small was gone. It was pricey, however it was a horrible job to do and they got it done. Also they were very nice. read more

Bait and switch! Beware. I waited the full 2 hour window and prepared my home, for the guy to come tell me that he can't clean the carpets for the original quote of $295 but it would cost $900. What a joke. Late for work and refused to proceed. Save yourself time and money and look elsewhere!!!!!! (Not to mention they lied and said I only asked for 3 bedrooms. I have the text they sent saying that. I said I needed an updated quote for hallway, walk in closet and 3 bedrooms. New quote was $295.) Please be honest Dr. Carpet. read more

Dr. Carpet - Carpet Cleaning Near Me - Dana Point, California

Richard and Jason did a great job they were successful at removing pet stains off carpet and upholstery. I value their time because they also got 4 steps of stairs done that were different colors. Highly recommend for the price. read more

Very poor customer care and representation. Was told one price and when cleaner arrived quoted double the fee because he had to carry the machine upstairs for one room. Shameful. he arrived on time, unfortunately, did not identify himself nor the company. he had no ID on him not card or document identifying himself or service company. All service companies always have ID on them and name of company. Came in just a regular car not with the usual cleaning operational vans. Again, no noted company name displayed either. The cleaner reiterated how the fee doubled and that is all he focused on. I am Appalled how I was approach. I even stated the company stated I would be given a 10% discount having military ID. which he totally ignored. Please take note and go with a more reputable cleaning service. 0 rating. read more

Shoutout to Dave for working his magic on my carpet and furniture! He totally saved the day by getting rid of those pesky pet stains. Give that guy a high five next time you see him! read more

Dr Carpet came to the rescue ! I called the same day to see if they could squeeze me in last minute because I have guests coming this week. Thank you so much ... carpeting look clean and smells fresh read more

So glad I was able to call Dr.Carpet to help my clean the carpet was soiled with my pets pee! Luckily they were able to clean it and made it look so nice and new! 10/10 recommend. read more

So glad I called Dr. Carpet. They did an amazing job cleaning out my air ducts. I highly recommend trying them out.

I wish I could give this business negative stars after our experience. We had our carpets cleaned by Dr. Carpet on 5/13. We are and were sorely disappointed with the level of service and all that transpired when they came out. 1. We were charged WAY more than what was quoted. The gentleman who did the cleaning for us charged $500 due to pet hair. However, most of the fur was picked up/vacuumed prior to his arrival, so it seemed absurd to charge that much more. If we had known it was going to be that expensive, we would have gone with a different service. 2. My roommate told the gentleman to keep our dogs in the sun room, and for no reason whatsoever, this man let them out. They are runners and escaped through the front door he left open. In addition, his attitude was completely flippant about this and my roommate had to go retrieve the dogs who almost got hit by oncoming traffic. Completely irresponsible. 3. The gentleman knocked over a glass candle which was left in shards on the fireplace and carpet. And he never told us! I almost stepped on the glass and could have injured my foot. This in and of itself is completely reprehensible. While I still hope they can make this right (wrote an email right after this happened with several follow ups, yet to hear anything back), we will never use this service again. EDIT: For clarification, nothing was in "extreme" condition per what the owner's comment suggests below. We had some problem spots, but nothing severe at all. Our sofas had minimal fur and no urine stains. The other points are simply untrue. In addition, nothing in the invoice said anything about 'cat' urine (we do not own cats) or was brought to our attention. read more

Dr. Carpet - Carpet Cleaning Near Me - Dana Point, California

If there was a way to leave 10 * * * * * * * * * * STARS for Dr. Carpet - I would do it in a heartbeat! I am an Orange County Real Estate Agent and in less than 24 hours from me making a call to Richard, at Dr. Carpet - he came out and did a MIRACLE on the carpet on one of my listings! Nothing short of being the MOST PROFESSIONAL company that I have dealt with in a while - they were honest, efficient and they performed WAY ABOVE our expectations! If you need THE MOST IMPOSSIBLE CARPETS CLEANED don't HESITATE for one MINUTE in calling Dr. Carpet to help you and take care of ANY of your cleaning needs! read more

Coordination and communication could be improved. Tech was scheduled between 2-4pm for Dryer vent cleaning but showed up at 6pm, after the service was performed since it was for my rental, i asked for an invoice to be sent for collection of payment. The tech said sure but continued to pester me and my tenant for payment. Then the owner got involved and started to pester me directly, i explained to him im waiting for a invoice, once that was sent i also wanted to wait for my tenant to run the dryer once to confirm the fix. Of course it was late by now, so the tenant wanted to wait till tomorrow, the entire day both my tenant and myself was bombard with messages requesting payment even tho i explained i talked to the company owner and explain what i was waiting on. It was super annoying that i had to explain myself twice once to the owner and another time to the tech, they need to communicate better. read more

I'm going to say excellent excellent service... Richard had come by and cleaned out our dryer vent in January of this year... Now it is November...We were having a blockage in our vent screen...It was actually a dryer issue had nothing to do with the work he did ....his work was solid... He cleared it out for us and didn't even charge us... that is somebody who stands behind there were Not to mention I called him at 8 AM and he was here by noon read more

For 99.00/ 2 rooms, my expectations weren't real high. I tried to remove all the small items, not expecting any heavy furniture moving. I was really hoping for an attempt to clean a bit further under the furniture. The kicker was i had an extra piece of carpet by the bed that he cleaned ( minus a dog stain )and didn't touch the Capet underneath . Whaaat? read more

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We had carpet with a lot of pet and fireplace stains and David came out and did an amazing job. The carpet looks amazing. Very quick response time too. Highly recommend. read more

Rich did amazing job My carpet looked like it needed to be replaced But now it seriously looks Like new carpet I highly recommend!!!! Im a happy customer!! read more

Dr. Carpet - Rich did amazing job - Carpet Cleaning Near Me - Dana Point, California

My favorite carpet cleaning service around! Very professional service and was able to come within 24 hours of calling. Gustavo was a pleasure to have working at my apartment and I will definitely use them in the future for my carpet cleaning needs! - Noah read more

Dr. Carpet - Carpet Cleaning Near Me - Dana Point, California

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Absolutely fantastic work, so grateful for the level of expertise Thank you very much for all your help We had very tight deadlines and you came through for us read more

Dr. Carpet did a great job to restore our couch (below are the before and after pictures). Best of all the price was in line with the two other quotes that I received prior to marking a decision. My neighbor happened to walk over and saw how great of a job he did before asking for the techs card. We definitely will be calling Dr. Carpet back when we need to clean our carpets. read more

Dr. Carpet - Carpet Cleaning Near Me - Dana Point, California

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We had our family rug cleaned recently and we had a great experience with this company. Our carpet looked way cleaner and smelled so much better after. Also, service was on time, friendly, and helpful. Highly recommend! read more

Rich did a great job. Punctual. Friendly. Gave good tips about products to use and not use on my carpet. Did a great job getting all the spots out of my white carpet. Will definitely use him again read more

This is a terrible company that caused a lot of problems for me with my new tenant. My tenant who just moved in complained that the dryer needs to be done twice for one load to dry and so we figured the line needs to be cleaned then we had a tech from First Class appliance confirm that the line needs to be cleaned but they don't do that kind of work and we need to call an air duct cleaning company. I found Dr Carpet on Yalp with good rating so I called and asked Gustavo who answered the phone how much is to clean the dryer duct and he said $69 but then he said let me check then he came back and said that is for 6 ft and after that costs more. I told him ours is about 9 ft and how much would that be and he said he does not know and he must ask his boss Rich. He said he will let me know. A day passed, he did not call. So, I called him and told him just go ahead and schedule me in ASAP because my tenants can't wait with little kids to do drying twice. He said Ok. He took our address and info on my tenants ( name & phone #). He then said we will do it today or tomorrow. That was Tuesday. He also said when we are done we call you so you pay us. On Thursday night around 9pm I get a text from the tenant that he never showed up but he called them and told them something about a coupon and some nonsense as the reason for not going. That made the tenant very upset that we don't want to do or whatever. This company, not only didn't show up they talked to the tenants and told them nonsense that was not true as an excuse not to go. When I called that company Gustavo said his boss called me and my husband to confirm but we did not respond! What he says is impossible because we always answer our calls and also we have missed call and he could text or leave a message. Also when I asked to talk to his boss he said he is gone for the long week end. This company caused a lot of problems for us by talking to our tenants and not show up!!! We do not recommend this company . They are trouble!!! read more

I used Dr. Carpet last week to my mother in laws rental property. I called and spoke to Rich, I was in a major pinch and needed it done that same day. Rick was absolutely awesome! He made it happen in only a couple hours. Not only Cesar onsite a couple hours after speaking to Rich, but he did a great job. I would definitely use them again in the future. read more

Been renting for 1.5 years in a house with about 2000 sq ft of Berber carpet. Heavy traffic dirt and pet stains. Richard started with an inspection and educated me on carpet maintenance that I'd never paid attention to before. He was respectful of us and very personable. I sure wish I'd found Dr Carpet earlier as I've tried do it yourself carpet cleaning with little results. I'd recommend Richard and Dr Carpet for any professional level service. Thank you for taking care of us. read more

Last thing I thought I'd be doing on a Saturday is getting our area rug cleaned, but we had to because my son "got sick" last night and our rug got the brunt of it - sorry TMI! I thought it would be a long shot that I'd find someone at 8am on a Saturday that would be willing and available to come out on the same day to steam clean our rug, but I did! Dr. Carpet was able to come out a few hours after I called them. Gustavo and his partner knew right away how to take care of our issue. They carried our rug down to the garage and spent the next 45mins thoroughly cleaning our rug - twice, to make sure it was thoroughly cleaned. They then carried it back up two flights of stairs and gave us instructions on how to care for the rug afterwards. Two thumbs up for Dr. Carpet! read more

Our dog had an accident on a new Pottery Barn rug in our new house. We found Dr.Carpet on YELP and the reviews looked great, so we made an appointment. These guys were prompt and professional. We'll be using them again in the future. read more

I messaged on a Sunday and they were at my place by Tuesday! They did an incredible job, completely removed stains from where our small dog always goes, as well as got rid of any lingering smells. Thank you so much! read more

After reading the good reviews, I was hoping the tech could get a simple, untreated coffee stain out with ease. 1) the technician had a meh attitude upon arrival when I asked him to wear shoe covers 2) the stain is 75% still there and he said I can "google" some stuff to put on it if his work doesn't get it all out 3) the office said an untreated stain will come out and treated stain isn't guaranteed to come out which is not what the tech supported (prob said by office to gain business) 4) tech used WAY too much water because the rug and carpet was wet for 2 days when he said it should dry in 4-6 hours 5) I've used another company before and I wish I went this them. This guy/company doesn't know what they are doing. I tried calling the office 4 times and then texted them because this mailbox was full and got no reply. Waste of $125 for a spot that never came out. read more

Dr. Carpet's quote to clean about 1100 sq feet was lower than his local competitors: OCD, Echo, and Beacon. Our technician was the owner, Rich, and he was clean cut, sociable and knowledgeable about carpet. The job took about an hour and now the carpet looks and feels nicer. read more

Very nice customer service people, fair prices and came out next day!! Had black eye makeup all over my stairs and they gentleman came and got it out quickly and he too was very nice and professional!! Would def recommend to anyone !! Thank you!! read more

Dr. Carpet - Carpet Cleaning Near Me - Dana Point, California

As a realtor I tend to need client's carpet cleaned on a regular basis. I decided to try someone new and went with Dr. carpet. Rich was not only very personable, easy to talk to you, and honest but also did a fantastic job on the carpet. I had to leave early so I trusted him to lock up. Not only do I recommend Rich and his team but I will also be adding him to my team of vendors when it comes to cleaning carpets of my high-end, luxury listings. read more

Dr Carpet came to the rescue and made our carpets looking brand new! They were able to come on the same day of being called on a Friday. They were quick and efficient in removing all the stains. Just wished we had used them vs the other carpet cleaners which left bleached out stains from bad spot removing treatment. Even the high traffic spots leading to the entrance to the bedroom was removed! Will definitely use them again! read more

Dr. Carpet - After Dr Carpet Treatment! No more stains! - Carpet Cleaning Near Me - Dana Point, California

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Quick and easy carpet cleaning Courteous and reliable

Best carpet cleaning experience I ever had. We haven't cleaned our carpet in two years and our friend from Dr. carpet helped us out big time. Gustavo took away all the stains and was very friendly the whole time cleaning our carpet. I recommend everyone call in now and ask for Gustavo because he is the man and the best at what he does. Here is a picture of before and after read more

Dr. Carpet - Carpet Cleaning Near Me - Dana Point, California

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We called Dr. Carpet today for our mom who had a really bad carpet stain. Richard came out today, showed up on time, was professional, kind, and did an amazing job in completely removing the stain. He gave it a special treatment and unfortunately I can't remember the name of it. Long story short, I highly recommend Dr. Carpet! Thank you Richard. read more

I totally recommend hire dr. Carpet! He did a great job cleaning the carpet in my apartment. It looks brand new. He came on time and the price he told me over the phone is the price I paid. No scam here! I'm a very satisfied customer and would call him again in the future. read more

Dr. Carpet - Before and after ! Totally worth it! - Carpet Cleaning Near Me - Dana Point, California

Richard is a nice guy, he really helped out, did a good, fast but quality job. was friendly and provided a good service. My 4 star review is because, well, I expect a good job when I pay $ for something, and I received one. I didn't see any OH MAN I HAVE TO TELL EVERYONE I KNOW ABOUT THIS GUY type of things (which to me is what a 5 star rating should be indicative of). But if you're looking for reasonable prices, friendly service and a good job, these guys should be on your list. I would definitely use them again. read more

I normally never write online reviews. However we have had such a great experience with Dr. carpet several times in a row now. We have beautiful carpeting (Stark carpet)... We have had other companies come clean tough stains & can't get it out. We have a dog and a toddler, so accidents happen often. Every single time we have called Dr. carpet they have gotten a stain out. Even the toughest things like pet stains, a berry smoothie, and an old coffee stain. I highly recommend them and I have learned my lesson not to use anyone else. Best bet? Blot the spill. Cover it with a towel. Don't touch it or treat it. Call them and wait for them to work their magic. Excited to schedule them for our furniture cleaning. read more

Dr Carpet sent David to carpet clean my staircase. We had to redo the estimated figure but he was amenable. He called prior to arriving and was at work cleaning my carpet on the staircase. I was pleased with his work and clean up. I will call them again. If fact I asked he have his company place me on a every 6 month service! read more

Just had my sofa and loveseat cleaned - set up appt with Richard (very nice guy) and after a few scheduling time changes Hector was sent out to do the cleaning. Hector is the nicest guy! He must have gone over my cushions three times to get them as clean as possible! Very thorough job! He gave me tips on how to keep them clean inbetween professional cleanings and I really appreciated it! I would and will definitely use them again :) read more

Great customer service!! We had our rugs cleaned a two weeks ago and they looked amazing. I'm not sure if we didn't give them enough time to dry before bringing them in or if it was the carpet material but after a week they smelled like wet dog. I contacted the owner, Rich, and they came to go over them the next day. They now look and smell great! Would highly recommend this business and appreciate the communication. Thank you Dr Carpet! read more