Completely agree with previous 1-star review. Spring House Eye Associates with Dr.'s Weidig and Breunig have terrible customer support. Their "so-called" administration assistants or secretaries responsible for setting up appointments, ordering eyewear, and generally dealing with customers are extremely rude and incredibly incompetent. I called to make an appointment for an eye exam with Weidig, and asked the secretary if she could provide a pack of emergency contact lenses when I come in for my exam in two weeks, and she assured me they would be there. When I came in for my exam, they had not ordered the lenses, even Dr. Weidig looked in the admissions area. No apology was offered. After my exam I ordered two new sets of eye glasses (long distance and reading) and new contacts. Over the next weeks, I received test messages that said "my eyewear was ready for pickup". When I drove in for pickup, only one pair of glasses was there, and they ended up not fitting and needed new longer temples. When I asked the Karen's at the admissions area, they got rude and said the text messages are sent out automatically and they have no control over their computers. When I asked if they could just call me and leave a short message like "Mr. Kelly, your reading glasses are here, but we're still waiting for the other items", they became defensive and rude. I waited a month for contact lenses and reading glasses. Phone calls to their offices were answered rudely and defensively by the secretary staff.
I had been a patient of Dr. Breunig for about 20 years and had spent plenty of money there for exams and eyewear. This particular time I ordered over $1,000 worth of eyewear and I was treated so rudely I told one of the Karen's that you've just lost a longtime customer. She actually smiled and gave a thumbs up, happy to see me go! Dr. Breunig was actually standing right there with a scowl on his face staring me down threateningly supporting his rude staff. If I had ever treated my customers anything like these people treated me in 40 years of working with customers, I would've been fired immediately. And after I had been a longtime customer there. Avoid at all costs unless you enjoy incompetent and rude behavior by this staff which is supported by their optometrists. read more