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Neobox Computers - Best of The Woodlands 2011-2020

Neobox Computers

(22 reviews)

$

For the normal person with no computer knowledge and want some special treatment or a window into…read morethe computer world I would recommend. My personal experience: I had a VERY specific issue and unfortunately it was MY fault that the issue even happened with my PC. However they could not fix my problem, and charged me for diagnosing without ANY communication about starting or anything regarding diagnosis (I called later in the day I dropped my PC off, no sort of work was done, I called two days later, no sort of work was done, I showed up the next day and supposedly once talking face to face there was a bunch of diagnosing done, and my problem was NOT able to be fixed) If I knew then what I knew now I would have saved money, time, and sanity. Also very bad timing with when I brought it in, they were swamped so I will give them that. If you want communication, it has to be done in person... just saying. Quite literally show up and talk to the guys, they are VERY nice, got nothing against them, just communication is poor over the phone, or at least between workers (person who picks up phone and person who works on PC)

Good service, saved me buying a new laptop…read more I encountered blue screen of death, windows wouldn't start. I had a couple of tears Niclas I work with try and recover it, we got the data off but couldn't reboot the laptop. Left it with neobox for a week its back, wioed, latest windows installed good as new.

Simply Mac

Simply Mac

(42 reviews)

$$$

When my 2014 MacBook Pro's "E" key died, I turned to Apple Support. They listed local repair shops…read moreto take it to, and Simply Mac was the closest. I drove the hour and 46 minutes to get there because I wanted help from the pros. I got there and found two employees sitting at a desk, and the store was empty otherwise (no other customers to help). They greeted me on the way in, and I explained that my E key wasn't responding to being pressed. They said they don't fix individual keys and don't work on older computers that are out of warranty because it's not worth their time vs the money they would make. I was told Apple would replace the entire case for $760, which is more than my Mac is worth now. I asked if there was anything else I could do or if my Mac was totaled, and was told that was all they could do. I said I would just buy a new one then, and I walked over to the Macs for sale to shop. No one offered to assist me in making a purchase. I asked if they took trade-ins like the Apple Store does, but was told they only take 2016 or newer. I felt like they could have volunteered that information. I left without buying anything. On the nearly 2-hour drive home, I thought of ways I could salvage my computer. I stopped at Walmart and bought a $10 windows keyboard, so that was on option that let me log in. I researched accessibility options built into Catalina and found I can pin a keyboard to the screen. Not only that, but I can create an individual board and add keys for a lowercase and capital E so I can just click on it to input the letters. That is how I have typed this entire review, and it actually works pretty well combined with autocorrect. Here's a screenshot of my solution. Did the guys at the Simply Mac repair shop know about adding panels to use keys or using an external keyboard and just not offer those solutions because they wouldn't make any money with those easy fixes? Or are they not very familiar with the products they are supposed to be the experts in? What was clear to me in my one experience with Simply Mac was even when I was the only customer in the store, whatever they were doing on their phones was more important than solving my problem or helping me buy a replacement laptop. I contacted Apple about this problem and they said they could replace the case for $597, so even that quote from Simply Mac was off by over $100. Was it elevated by their middleman fee just to send it to Apple for me? In any case, I won't be going back. I recommend against wasting your time as well.

Possibly the worst customer service I've experienced. Ever…read more Very rude. Condescending. Unhelpful. I left within minutes of arriving and took my business elsewhere. I highly recommend you not waste your time even trying. Go "elsewhere" first.

Discount Computer Depot

Discount Computer Depot

(64 reviews)

Purchased a Lenevo desktop from them. shipping was quick and the price was right. Tried to get it…read morerunning but there was an issue with the monitor. Error was "not receiving message from computer. Called Tim and he figured out that it was the monitor cable adapter and sent me a new one instantly. Installed the cable and it was up and running and the windows program installed flawlessly. Very happy with this unit and Tim's expertise.

This should have been a simple transaction: pay for a computer and receive a properly working…read moresystem. That's not what happened. The computer I received had Windows installed on the wrong drive, resulting in extremely slow performance. This is a basic configuration issue that should have been caught before shipment. Instead, I spent days troubleshooting something that should never have left their facility. After multiple support exchanges, a replacement was sent--but that unit arrived missing a required VGA port, causing additional delays while I waited for an adapter. By this point, I had already lost weeks trying to get a usable system. The bigger issue, however, was how everything was handled. I was told a prepaid return label was sent for the original unit, but I never received it. I later learned from a staff member that this has been an ongoing issue affecting other customers. To this day, I have not received confirmation that the original unit was returned. To be fair, I did make a mistake during part of the troubleshooting process on the second computer. However, the final response from a customer service manager (Mike Kelton) focused on assigning responsibility to the customer rather than acknowledging the original configuration error and the overall experience. All this was my fault? I also sent a detailed letter outlining this experience to the company's CEO, Steve Norton, and did not receive a response. In the end, I had to resolve the issues myself after investing a significant amount of time. What should have been a straightforward purchase turned into weeks of unnecessary work. If you're considering buying from here, understand that you may be doing your own quality control and troubleshooting--and if something goes wrong, accountability may be limited. I would not recommend based on this experience. Unless they change managers.

DP Solutions - itservices - Updated May 2026

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