Been here many times and I love it! Great selection of hiking items and accessories! Prices are…read morehigher of course but I love the quality including their own brand. Everyone that works here is so nice and helpful everytime. They're always super knowledgeable about everything including sleeping pads for backpacking and the gear they would recommend for any level of hiker. Will always come here for my hiking items and even just look around for fun. Overall, I would recommend coming here!

I've stopped by this REI location in Fresno multiple times now, and have had mostly great…read moreexperiences. This REI is spread across two floors, with a giant staircase in the middle of the sales floor. The top story is mostly clothes, while the lower floor has all the bikes and gear. Overall, Fresno REI seems a bit smaller than Folsom REI, but Fresno ends up having more inventory, because they are better at keeping their shelves stocked. It's hard to remember exactly which gear I've bought from exactly which REI, since I shop across at least four different locations. But, from this location specifically, if I remember correctly, I've bought some stickers, some bug spray, and a packable clothesline. This store really excels at cleanliness and merchandising. They keep it looking great, even though they are presumably a high volume store. On the other hand, this location isn't as great as some others at offering customer service on the sales floor. Last time I was here, I walked around the building a few times in hopes of getting the attention of a sales associate before finally just getting in line to ask my questions. One associate seemed to be ignoring me in favor of using his cell phone to text on the sales floor. He didn't seem to be on break-- he seemed to be on duty, but avoiding me. When the cashier asked if anyone had helped me, my "no" might have had some attitude. But, luckily, she was super helpful, and answered my questions. Overall, I love REI, and will probably continue to shop at this location when I'm in Fresno.

1/5/26 Best place to rent ski equipment in Shaver!…read more We had a family of 4 completely covered for Ski's, boots, poles, and helmets for $300. Great value compared to up at China Peak or other resort rentals. The staff was friendly and helpful. We got fitted and supplied quickly and the return was effortless. I highly recommend Shaver lake Sports for your ski equipment rentals. Cheers!

Jared sold me new fishing line, spooled the reel, and had some great tips about local fishing. A+…read morecustomer service. Very knowledgeable, but also welcoming and did not make me feel bad for being novice with fishing gear. The lady working at the register was also very nice and helpful. Family friendly. Cool selection of fishing and sporting goods, too. Highly recommend this spot.

Be extremely careful with fences installed by ski patrol out of nowhere. They sometimes make…read moremistakes and install fences that do not make any sense that weren't even there that very same day, on the very same line. You will be better off throwing yourself into the ground at high speed to be able to stop on time, and walk around it, or you risk of being threatened like a criminal to cancel your pass, and to only use an easy line. On Friday, January 9th, I used a nice black diamond line 3 times from 9-11:30 am, no fence whatsoever, everything perfectly safe. While trying to run it for a 4th time at around 12:45, I noticed a "safety fence" on exactly the exit of that line, on a place that wouldn't make any sense. I already committed to the line, and was going at a decent speed. I tried to be polite enough, not destroying the fence but rather going under it. The ski patrol was finishing the fence close to where I crossed it, so he proceeded to threaten me like a criminal to cancel my pass and felt with the authority to order me to use Academy only. Weird thing, I tried to run the line again at like 2:30 pm, but planned to use a slightly different exit to avoid that fence, and for some "strange" reason, the fence I crossed and that I was threatened for, wasn't even there anymore. That tells me that someone made a mistake and just put a fence on a place that didn't make any sense whatsoever, and that would have actually made the run more dangerous instead of safer. Not even try to e-mail China Peak, they won't own their mistake, and essentially they will threaten you again over email to cancel you pass. This is not the friendly resort that it used to be anymore, take your business to Dodge Ridge, Bear Valley, or Mountain High, they still have the vibe.

Resort is beautiful, amazing views, all of the staff were very helpful. Specially Lindsay and Holly…read moreover in guest relations/ticketing. I watched Lindsay get berated by a guest over an issue with the parking lot. Lindsay kept very calm and professional. Lindsay and Holly were able to help me and my partner with our problem. The only thing missing from this resort to make it a 5 star would be the need for updated/more modern chairlifts, the current ones are very slow (20 minutes to the peak) and 3 out of the 4 times I stopped at one of the water refill stations they were all empty.

Took my bicycle tire in for a flat repair needed a new tube. They did it while I wait. Everyone was…read morereally nice and got done fast Thank you

The overall experience was pretty good, friendly staff! My sibling and me came here to get some…read moreinner tubes, we needed to fix their flat tire! Thank you!

Be extremely careful with fences installed by ski patrol out of nowhere. They sometimes make…read moremistakes and install fences that do not make any sense that weren't even there that very same day, on the very same line. You will be better off throwing yourself into the ground at high speed to be able to stop on time, and walk around it, or you risk of being threatened like a criminal to cancel your pass, and to only use an easy line. On Friday, January 9th, I used a nice black diamond line 3 times from 9-11:30 am, no fence whatsoever, everything perfectly safe. While trying to run it for a 4th time at around 12:45, I noticed a "safety fence" on exactly the exit of that line, on a place that wouldn't make any sense. I already committed to the line, and was going at a decent speed. I tried to be polite enough, not destroying the fence but rather going under it. The ski patrol was finishing the fence close to where I crossed it, so he proceeded to threaten me like a criminal to cancel my pass and felt with the authority to order me to use Academy only. Weird thing, I tried to run the line again at like 2:30 pm, but planned to use a slightly different exit to avoid that fence, and for some "strange" reason, the fence I crossed and that I was threatened for, wasn't even there anymore. That tells me that someone made a mistake and just put a fence on a place that didn't make any sense whatsoever, and that would have actually made the run more dangerous instead of safer. Not even try to e-mail China Peak, they won't own their mistake, and essentially they will threaten you again over email to cancel you pass. This is not the friendly resort that it used to be anymore, take your business to Dodge Ridge, Bear Valley, or Mountain High, they still have the vibe.

My experience here wasn't very good. The fact that they give you a old metal heater in each room is…read morewild especially since when I stayed it was 19 degrees out, a breeze from the threshold since they had a broken door and about two inches of clearance. They did switch us to another room but when I asked if their boiler was operating they said yes. I can assure you it was not. The room barely got above 30 degrees which led to a cold night and left us very bitter in the morning. Made it even harder to get up and actually go snowboarding. Along with lifts being closed down for no reason at the time, poor hotel conditions I would only say stay if you couldn't get a fair priced Airbnb in shaver area. Anything 30 mins drive is worth it compared to the outdated and broken down rooms. Can't really say anything bad about the staff since they were friendly but whomever owns this place should be ashamed. Had great potential yet they're just letting it go to waste.

I was recommended to come here for snowboarding rentals. They have so much gear for great prices…read more Our rentals for the board, bindings and boots were $35. That is definitely a steal if you are not trying to fully invest on a hobby quite yet. Everyone in the shop was super friendly and knowledgeable. I'll definitely be back for our next trip to the snow.

My girlfriend and I visited first time to see if they had union bindings for a last minute gift…read more One of the workers approached us and asked if we needed help. Apparently we were online shopping looking at last years model of bindings. The worker went to the back to bring options (displayed white or black). Next thing you know he pulls out exactly what we were looking for and he was so excited to see our reactions. On TOP of that, he threw us a discount. What an amazing first impression by this shop. Will definitely be coming back next time for either a rental or board. Definitely made our day. P.S. Friendly and knowledgeable employees, they carry snow clothes, goggles, skis, snowboards, bindings, anything you name it. They even do rentals at an affordable cost and build it for you. Worker mentioned everything they ride is what they sell in the shop.

Easy and seamless process to rent skis. Boots were the most comfortable I've ever worn! A bit…read morepricey (around same price as renting on mountain, at least the more "pro" ski package). They have a great selection of

I took my bike for brake and gear adjustment 4 days ago. I was told it would be ready the next day…read morefrom the time I left the bike for service. Yesterday, I stopped by to ask whether the bike is ready, and was simply told " we haven't looked at it yet" It seemed that my question annoyed the individual, he said it would be ready the next day in the first place. Terrible customer service.

BE VERY WARY of the Boot Fit bullshit or falling for the Upsell on Service. It is NON EXISTENT…read more Purchased $700 New Boots in March 25, expert skier. They were fit with fanfare lip-service that "Kitterdge stands behind boot fit for a full year and they will address any fit issues, no problem." I skied wearing New Boots only 2-hours at Mammoth prior to major wind/snow storm that forced lifts to close and us to leave. So, at start of 2026, sadly I experienced pain, gaps below food bed, shin blisters and general dismay on the fit of New Boots. With receipts, settings and Business Card for original fitter in hand I called and was asked; . . . "If I was sure that I had bought them there?" Then I was challenged with attitude; "So, you had them fit, skied them, and now have an issue with the fit?" I was blown off completely with the statement; "I am very busy here, will get back to you." Haven't heard a thing. NOTHING !

I got problems with my new snowboard boots, bought them off fb marketplace and thought they fit…read more Turn out, they hurt my feet so bad while snowboarding and couldn't even continue after an hour. Try to call multiple sport locations and there were wait time, but when I called Kittredge asking if I can do walk in and be there in 10mins, they said ya so it was super convenient! My guy Keith said Burton is know for causing foot problems. He's very meticulous as well and explained why my foot went numb and said where they will adjust the boot! Excellent service!

Samuel and Matt were legends helping me find the perfect snowboard boots. Very grateful they took…read moretheir time with me and were patient. They were both incredibly informed. It was truly a thoughtful experience.

The whole staff here is extremely rude. Brian, aggressive, and Samuel the manager, dismissive and…read morehas a lack of empathy.

Alexis was very helpful with my online order. With a issue on my end she took time to help me with…read morefinding a solution with my order.

Earlier today (02/07) we took our daughter (4 year old) to look for shoes at DICK's. She came upon…read morethese Bluey Crocs. She carried them around the whole store and had her heart set on getting them. When we got to the register the cashier told us that she wouldn't be able to sell them until the 24th of that month. Mind you there was a whole wall of Bluey Crocs. I understand that some products have blocks on them by the manufacturer and there's nothing the store can do. But they offered no apology to us or our visibly upset daughter. A manger walked over and offered the same explanation "there's nothing we can do". The manger did not offer us an apology either. This was their fault and they took no accountability, offered no apology, or anything to remedy the situation. Do not take your children to this establishment because they simply do not care.